WHY IS IT SO GD COLD? Move the thermostat out of the kitchen, respect your customers. read more

Whataburger - Bad quality...not giving flyin' F about what you're doing...and you think you're doing $15 an hour work? - Burgers Near Me - Crossroads, Texas

Decided to give it a chance after a few disappointing experiences at other locations. No difference here I was charged for an additional meal, that I didnt get. Maybe, idk, salt something. The food is truck stop bad The kids meal nuggets have never felt the sensation of moisture. Ever. Inedible. Also the guy taking orders outside had the 1Q of potato. GET OFF TIKTOK AND PAY ATTENTION. Never again Complete trash read more

As of last week the gentleman at the window for this past Saturday morning will always make me come back. He is the sweetest fast food worker I've ever met. Ge reads back your order, and he communicates so you know why you're waiting. Most importantly he does it all with a smile and pleasant demeanor. read more

Whataburger - What burger - Burgers Near Me - Crossroads, Texas

See all

All I order was 2 chicken sandwiches for myself. I waited in line for like 30 mins with 5 cars behind me getting their food before I did. Terrible service. How is 5 cars behind me gonna get their food before I do. read more

I had a burger, it was ok. Would have been nice if the guy at the register could hear and speak. Dinning was nice and cool. The Manager on this night was useless. Just saying. PLUS... PLUS,.....as all food places, cashiers, and food cook helpers do not pay attention to what was ordered and get it wrong. Chocolate dont sound like: Dr Pepper raspberry! read more

I order a #1 plain & dry meal with cheese & a dr P. They gave me a burger with all the veggies they could & no cheese... I call up asking if I can get the right burger. They ask me for my order #. They tell me what "they have" I let them know they got my order wrong and just want a plain & dry burger but I'm the bad person for asking about the burger I payed for and ordered the way I wanted it? No one told you to go work there. You're miserable because you chose that. Not me. Guess I'll drive all the way down the road instead of my local wab from now on. read more

Idiots were too busy having girl talk that they forgot my gravy. I live 20 ish minutes away this is so inconvenient and a mistake this simple due to not actually focusing on your jobs is pathetic read more

Whataburger - Burgers Near Me - Crossroads, Texas

Today around 6:25 went and got food from this location my food was cold frys wasnt fresh tasted like old fryer oil order also a honey bbq ckn strip sandwich has me trowing up check the strips and they had purple dots in it i keep feeling worse .. AVOIDDD LOCATION read more

Complete disappointment. A guaranteed stop when we are in Dallas / Denton but this trip was horrid. Ordered a chicken-egg-cheese biscuit, no butter. Got a chicken-egg- butter biscuit. I ordered it twice to confirm. It was cold and tasteless. No cheese. No actual piece of chicken, just a chicken strip. Hash brown sticks? Cold. Tasteless. You could see the cold grease in the bottom of the packageZ Sausage burrito? Cold and disappointing. The large ice water was the only correct part of this order. Kolton was kind at the window but the rest of the experience was worthless. I do not recommend this location. Super disappointing. We will never be back. Visit was 1/29/2021 at 7:35am. I would expect my money back but realize they won't even reach out to resolve my concerns. read more

Whataburger - Here is documented proof they didn't even take the order correctly, after ordering twice. - Burgers Near Me - Crossroads, Texas

do i need to say more? absolutely horrible. everything was cold and took forever to come out. litteraly disgusting read more

I typically enjoy a WB hamburger. BUT, I decided to try the new blaze HB. Critic: Over hyped. Underwhelming. Worst HB I have ever tried in my life. And, I am close to 80. I tried this for the masses to let you know - Don't bother buying this HB especially at $13. Go to Chili's and get their $11 deal. read more

Open letter to the general manager of this location: The food here is and always has been decent. However, I really don't appreciate having a meal crammed down my throat by your staff every time I visit. I get that you see that as a way to bring in more income. Understand this as well - if I want a meal, then I will order a f***ing meal. I don't want or need your staff telling me that I want the meal when I've 1, not asked for it, or 2, already stated what I want yet they STILL keep trying to upsell me to buy something I don't want. This location is not the only game in town, and I will be more than happy to take my business elsewhere if you can't have respect for what the customer is ordering. Just stop already. read more

Most relevant Newest Highest Lowest Jenica Williams 36 reviews·19 photos 9 minutes ago NEW Take out | Lunch | $1-10 EVERY time at this location The early a.m. mngr (Jeff??) Not sure of the name cuz he doesn't wear a name badge, gives ZERO F's about his store, and/or employee and DEFINITELY NOT the ... More Alexis Pitsnukanh Local Guide·29 reviews·370 photos 2 weeks ago NEW Take out | Lunch Stopped by on a Tuesday morning cuz I had a free patty melt meal coupon on the app and I had a great experience tbh ... More Jenu Local Guide·331 reviews·1095 photos 3 months ago Dine in | Lunch | $1-10 I recently had the pleasure of dining at Whataburger in Crossroads, and I must say, it was an exceptional experience. From the moment I walked through the doors, I was greeted with a warm and friendly atmosphere that made me feel right at ... More +5 1 Bradly Davis 6 reviews 3 months ago Dine in | Dinner | $1-10 Haven't been to a Whataburger in so long because they have been a mess. THIS location is doing it right! It is clean, the order came out fast and correct, the staff (and manager CC) were friendly and helpful. The front even did some ... More ORDER ONLINE Jenica Williams 36 reviews·19 photos 9 minutes ago NEW Take out | Lunch | $1-10 EVERY time at this location The early a.m. mngr (Jeff??) Not sure of the name cuz he doesn't wear a name badge, gives ZERO F's about his store, and/or employee and DEFINITELY NOT the customers, which is the most important! I normally order online and pick up on the way to wk round 8:45a.m. I order 1 of 2 items; b.o.b sausage, or a Whataburger w/cheese light ketchup & light mustard and lettus only. The burger is ALWAYS WET and soggy, so much so its unedabale! This review doesn't deserve 1 star, but to be informative, I had to give one to leave my 2 cents. EVERY time I order I call Headquarters to complain and still nothing is done! (VERY UPSETTING) So I tried the survey QR code. I filled out the survey, got an email saying I get a free burger with NO purchase necessary. This morning after many weeks of NOT going cuz all the headaches, I went in the store and you know who, Jeff, was there. So I showed Jeff my original receipt with the conformation # written at the bottom. Jeff punched in my order and asked for me to pay!? I said "it's free" Jeff said I needed to purchase a Med Fry to compete the free burger order! (This is a survey, not a coupon.) I proceeded to stand my ground and got very pissed off honestly. Said "every time your here working, my husband & I have problems... seems like your the problem and I'm done with this store" he said "see ya" I'm going to attach a photo conformation and the receipt. Please tell me where on either it says purchase necessary The only employees that deserve a 5 star is the older black gentleman mngr and the tall/larger kid/man that wks outside at the drive through! Those ppl need a raise in pay for sure. ALWAYS happy and polite read more

See all

Customer service sucks at this location!!! My daughter and I arrived Monday between 12-12:20 am . I placed order with friendly/ polite female staff member and waited patiently in line for nearly 15 minutes. When we finally pulled up to drive thru window , I was greeted by 1 rude ,profanity spewing foreign guy taking payments at window.!! He did not speak to me, he snatched my credit card , and continued to curse staff standing around about another staff member!!! It was very uncomfortable & unprofessional! He appeared extremely upset due to line of customers placing orders at drive thru and he was letting the staff know how he "fFELT " about one of the employees that apparently wasn't working to his satisfaction! amongst other things he didn't like!!! Eventually he handed food & drinks angrily and proceeded to yell out the window for person behind me to pull up!!! Again very rude & unprofessional!!! I was taken aback to say the least and very unsettling to be greeted with such hostility!!! This type of behavior will certainly force some customers to choose elsewhere to eat! Customers should not have to listen to manager berating staff while waiting for their food or greeted with such anger! Side note : My recommendation to Corporate officials please consider additional training for managers and staff because u will loose business with this type of "piss poor" environment & attitude read more

I have been to this Whataburger 4 times, it's the worst! They obviously have some major issues, the drive though is so slow please never stop here. I have been waiting in line for 21min for #13! read more

Whataburger - Drive through with the worst service in TX - Burgers Near Me - Crossroads, Texas

As a lifelong Texan, this is probably seen as sacrilege, but I'm not a fan of the burgers here. With that, the breakfast offerings are much better than at other fast food establishments. I do like the chicken strips, for a place that doesn't serve primarily chicken, they are good. Service is a bit slower than most places, but in exchange, the food is usually piping hot! read more

Well done to the whole crew tonight! Everyone was so helpful and the drive thru was fast. Really great group up there and the food was hot and tasty. read more

This place is so hit or miss. I can say the hype for Whataburger is definitely over at least at this location. No faster had we ordered the burgers were ready to go as if they were premade sitting out. The sad part is I live fairly close by and yet 7 minutes the burger at the house tasted as if it was sitting on the counter for 30. I had to heat it up in the microwave. The fries tasted fine as those were hot still. read more

This is your large fries cold as can be not even a large so I wasted my money on this terrible location not the first time they screwed up here and the GM is not very accommodating to their mistakes will argue with you when they are in the wrong read more

Whataburger - Large fries lol? - Burgers Near Me - Crossroads, Texas

OK guys you dropped the ball (Burger) on this one . We order #1 with cheese & #3 without vegetables , #1 was colder than room temperature and no cheese and the fries were cold and soggy like . The manager was helpful as he inspected the burger then walked away to fix it , I got it back maybe the same one still pretty cold amd what looked like a piece was pinched off but oh well at least it had cold cheese this time . #3 WAS Fine. The manager seemed stressed probably because the more than 30 kids making loud noise in the dining area. And is it real more efficient to have 2 guys outside taking orders then giving the order to the person inside then sending another outside to deliver the order ? What's the point in a drive through for speedy service if we have to communicate with three people for more than 5+ minutes just to get a burger? read more

Whataburger - a hamburger and a salad - Burgers Near Me - Crossroads, Texas

This Wataburger is the worst I have been to ever. Food took 28 minutes to receive. Bathroom was gross along with the dining room. Staff not friendly at all read more

Leadership at this location is poor to say the least. Any issue with an order is the customer's fault, no attempts to correct the issue will be made. Overall, this brand has fallen a bit over the years, but this location leads the charge of breaking it further. read more

This service is a joke. You'll order something to go 9/10 it's not even in the bag or the correct order. Ran by people who don't give a damn. I would not recommend this location. read more

I haven't been to Whataburger in a while. I went there and ordered 3 different combo meals. They charged me incorrectly the. acted as if I did something wrong. Then as we were leaving the little braided girl at the window was giving me stink eye. I td her to lose the attitude, you all made the mistake I didn't. With such a sour face like that she doesn't need to be working in fast food. I won't be back. read more

2/1/24 I Ordered a burger online and picked it up. When i got home it was missing bacon and cheese and sauce. It was dry. I called the manger Jed, who never apologized or tried to right his wrong. He said bring the burger back and i will give you cheese and bacon for it. My cold dry burger.... I told him it was too inconvenient to come back while I'm working and i will try to come back another day. He said the only compensation he would give is a coupon if i buy fries and a drink, i can get a "free" burger . Called Jed 2 days later and let him know I'm sending my husband back up there to get my replacement burger. He said bring the receipt and he will take care of it . My husband got home with my burger and STILL NO BACON ! the paper on the bag says bacon. The people making the food must not know how to read. I called Jed and told him I'm coming up there and getting my money back, which he refused to do a few days ago. I got there and he wouldn't even come to say I'm sorry or anything for the inconvenience or apologize for his illiterate employees! Didn't offer anything for my inconvenience. A girl handed me my money and took the bag and said thank you have a nice day. I'm livid at the terrible attitude and inconvenience. And just overall rudeness of not trying to take care of the issue. I will never go back. read more

If you like cold hamburgers go to the Whataburger in Crossroads tx. The cheese wasn't even melted. Ugh

It's a freaking whataburger... what is wrong with you hippies. Come and get you some. Yum yum time

I was at the pick up window at 9:10 pm on 02-20-23, I already paid for my drink and food. During the process of me waiting I witnessed the young lady getting peoples drinks ready drop a cup on the floor. I will tell you she did not discard the cup and grab a fresh one. She actually put it against the ice maker "cross contamination" bunch she actually filled it with a drink. I got her attention and she asked what's the problem. I returned with you just dropped that on the floor and filled it, in return she said I'm sorry I'll make you another. I said that's not mine but I wonder how my drink and food is as handled! BTW she didn't make a New One!!! disgusting!!! read more

Definitely asked for well-done; took 5 bites before I realized there was this much pink in my meat. read more

Whataburger - Patty melt (well-done) - Burgers Near Me - Crossroads, Texas

Food is as expected of any fast food restaurant. My complaint here is that they can never get the food right. We always ask for no onions on our burger but they always end up adding it. Not sure what the difficulty is in getting a simple order correctly but I think this is... read more

Crossroads whataburger is the worst whataburger. They take an hour to get you your food in the drive thru for no apparent reason. I guess they're horrible at their jobs or just don't care. Ridiculous And management is obviously terrible too read more

We look forward to eating here when we visit Texas... They have great burgers . And . Very friendly here also... read more

Worst service ever got home and I was missing the burger and fries on one of the combos when I called to let them know the girl who picked up the phone thought it was funny and started laughing and said to just come back the next day to talk to the manager will never go back read more

I decided to come in for breakfast with my little sister and while we were inside, they locked all the doors to stop allowing people in and it took over an hour just to get our food. This place is so understaffed they can't even run this place right. It is definitely not fast food, it's greasy, takes an hour long food. 100% not worth it. If you don't have enough workers to run the place right, then don't. close it down read more

Ok first off TRASH ..my burger came out sloppy my fries were cold & & BURNT it literally just came out from curbside!!! They didn't give my daughter her gravy & she's pregnant so I went back inside & they were all sitting at the tables like they were on break everyone is just staring not asking if I need help finally after prob 7 mins they guy came to the front desk asking if I wanted to order I said I didn't get my gravy & he took like 3 or more mins just to tell me they were out !!! Trash everyone there was LAZY !! The soda had no flavor it was all carbonate water . NEVER AGAIN AM I GOING TO EAT HERE !!TRASH read more

I just don't understand, my order is always incorrect. I've tried doing the mobile order a few times as well, I'm not sure what it is I figured if it's written there is no way it can be messed up. I was wrong again, Whataburger is not whatburger anymore. read more

I'm not sure if it's a management issue or what but the wait was entirely too long & my order was skipped over at least 4 times. Get it together, please! Drive thru can wait just as long as the customers inside. read more

I came here on Sunday night drive through and regretted it. I ordered a burger and large fries, it took over 30 minutes to get my order. Silly me I expected fries and burger to be great, Fries were dry and crusty and the burger didn't fare any better. Bun was soggy due to the wet lettuce and both were cold . Why why why would it take 30 minutes and the food is cold! I sure hope In and Out burger comes to the area soon. read more

Placed an order using the app. Get to the store and have to wait an additional 27 minutes. Get home, the order fortunately is right, the fries are cold and none of the requested condiments are in the bag. The wait at this store is always ridiculous, I was hoping using the app would help, but I was wrong. read more

If no stars was an option, that's what it would be. The absolute WORST service you will get and your order will be wrong 99% of the time.