so a few weeks back they messed up my order, I complained and the manager for the area send me a…read moregift card to replace my order. When I went to Culver's to redeem it they wouldn't honor the gift card. I canceled my order and left, never to return

Staff was excellent! Food was delicious! 3x someone said hello to us. Very friendly atmosphere. I…read moreeven changed my order and they accommodated!

Mmmmmhhmmmm yummm milkshakes and good food!!!! Service is always great they are very sweet and…read morehelpful

i worked a 12 hour shift was hungry and tired. when i got home and opened my box to see what they…read moregave me was not fit for a dog to eat . i need corporate information. will not be spending anymore money there period

My husband and I just purchased a house in Florence. We were looking for a place that served…read moreburgers aside from the usual fast food joints. We live about 7 miles from The Shoals Shack and decided to try it out. The person that took our order was very nice and recommended a few choices which was spot on! I had the Shoals burger and onion rings and my husband had the Shack Attack with fries. We also ordered the pecan pie bread pudding. We were both blown away! The burgers were so good and the onion rings were perfectly crispy! The place was very clean and the staff were friendly. I absolutely recommend this place!

4.5/5. My sis-in-law managed to convince us to go on a roadtrip to Florence just to eat. I wasn't…read moreinterested in what she wanted, so my condition was I get food for myself somewhere else. Shoals Shack was my personal choice, and I think I out bought the rest of our crew compared to the restaurant they chose. ;) it was so good! This is a small building on the outskirts of Florence. There's a little parking lot but it's carryout only. I was able to place my order online about 20 minutes before we got there. It was easy and you can even make modifications to your order, which is great! The website said my food wouldn't be ready till 1:45 (I think I ordered ~1:15 or so) but we pulled up at about 1:35 and it was waiting for me! I walked right up to the window and a friendly employee asked if I had an online order. I agreed and confirmed my name and the food was mine! Easy peasy and it was still super hot and not at all soggy. I ordered the Bella burger, which is a burger with mushrooms, Swiss, garlic mayo, and fried onion strings, though I asked for no onion strings on mine. I got a side of French fries and a cup of ranch for dipping. My order was made correctly. The fries were pretty basic but good -- hot, crispy, adequately salted. The ranch was delicious ranch and perfect for dipping. Unfortunately one of my fries did have a small, straight, dark hair attached to it. I'm not wildly squeamish about these sorts of things and it was sort of sitting by itself not touching other fries anyway, so I just chunked it and went about my business. This is really my only complaint for the whole experience. That burger...wow. One of the best burgers I've had in a long time. Perfectly cooked, juicy, a little unctuous but not too much. Soft bun, not soggy, right amount of melt on the cheese, meaty mushrooms in the perfect proportion. And lastly, the garlic mayo really pulled it all together. It was creamy, not overly garlicky, and spread just enough to get a little bit in every bite. I will be hard-pressed not to return here when I'm next in the area. Truly, an awesome burger! I'd be curious to try their other menu items like chicken sandwiches or tacos as well. Thanks, Shoals Shack!

I had been wanting to try this place and had high hopes. In short... The food is/wise at best…read moremediocre with ridiculously high prices for what you get. I ordered a regular hamburger which came with lettuce, tomato mayonnaise, pickles, onions, mustard, and ketchup, whole mustard, and ketchup. Had it not been for pickles and onions there would've been pretty much no flavor. The tomato was all but missing. It was a very small thin slice completely covered with shredded lettuce and pickles. The burger with fries and Coke, their number one on the menu, came to $9.63 !!! Leave Jack's small burger comes with pretty much the same toppings for a couple dollars less if you're comparing just burger prices. Burger Depot drink looks to be about a 10 ounce cup, which comes with mostly ice at about 4 to 5 ounces of actual drink for $2.19 if you order it individually. Like I said... the pricing is ridiculous for the quality and the amount of food and drink you receive.

Super fast window service!! Everyone had a smile the mood was upbeat, my dog was with me and they…read moreeven had a little treat for him! The food was fantastic, the best burger in Florence AL hands down!! The actual menu had more food than what I could find online.

The food is good but a little bit salty other than that I love chipotle…read more The service and the ambiance is good

The food? As always, top-tier. But the customer service? Straight outta "How Not to Act 101."…read moreThis one college dude behind the counter acted like I ruined his whole life by asking for extra rice. I'm sorry they don't let you use ChatGPT to do your job, but maybe use it to look up how to fake good customer service. Not asking for much -- just a smile that doesn't feel like it hurts your soul. Still love Chipotle, but dang... someone give this guy a nap or a personality reboot.

This location does not serve the sloppy Joe Sliders, which in my visit back is the one thing my…read morewife wanted. Burgers are good and the ambiance is good too. Service was fast and efficient. Shakes are excellent. I find it so weird that only the double springs location had the sloppy Joe sliders but neither Haleyville or Florence location even offered them. I get it's a limited time menu item, but you think they would roll out the offering at every location.

I've been there 3 times to get the catfish dinner - they keep advertising all over TV?…read more And they don't have it. I think you really should quit advertising - until all your stores have what your advertising.

Breakfast burrito was so good. Iced honey matcha was…read moredelicious! Pancakes were okay. Would definitely come again!

The entrance was enchanting and whimsical next to El Pollito Loco. The location is convenient on…read morethe corner of Pine street with parking across the street. Once inside, I loved the vibe of Frida Kahlo's artistic roots with the beautiful art and sculptures- and the glass/ceramic dragons are so beautiful. I didn't mind waiting to order with so much to catch my eye. The staff was courteous and friendly; my order was taken quickly with about half of the tables full and a line of people. I ordered the Kahlo Special- blueberry, strawberry, and banana and pecans on top of pancakes with condensed milk and maple syrup. I also ordered the avocado toast and added an over medium egg on top. I had to get an iced coffee with oatmilk and caramel/vanilla. I ordered to go and my food was delicious once I sat down at home. The coffee was especially delicious and I felt like the staff created everything with care and pride.

Very good food for a good price staff is friendly. Go on Tuesdays it is half off all entrees.read more

Lorri with Blue Coast was wonderful to work with for catering my daughter's wedding. The Mach bar…read morewas so good and our guests loved it. Highly recommend 10 out 10.