Don't even! Horrible and and embarrassment to Whataburger! Floor flooded with water when we arrived but starving so we ordered. After a 20 minute wait the burgers and fries were cold! Such a waste of money snd tome! Keep driving!!!! read more

I love the food at Whataburger any location so far. Unfortunately in this one the guy who took our order was drinking soda and taking order, very unprofessional. On top of that when I asked I want to use my app, he is like it's already been paid. And last but not least he was picking his nose , thank god some body else got my food. Plus tables were dirty. As always food is great but location better to avoid it. One star only because of food. read more

Whataburger - Sweet and spicy bacon again. Buffalo chicken sandwich - Fast Food Near Me - Grapevine, Texas

It's the worst drive thru in the whole TX I ordered the food waiting time more than 30 min and cars are not moving got stuck and I can't get back to work read more

Whataburger - Fast Food Near Me - Grapevine, Texas

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Food was good but the wait for drive through was 30+ minutes. I was only the second person in line and inside their only few people. The guy at the window was very sweet. I only ordered a plane cheese burger and fries and for it to take that long is crazy. Maybe the managing team needs to find more productive ways to make the food or hire more people. read more

I'm starving the dodgers just won game 3 and what burger is closed when Me and my girlfriend are starving oh in n out is open Though trash

We waited 20 minutes in the drive-thru waiting for the food we ordered. There was no one at the first window and there was another car in front of us that was also waiting, possibly longer than 20 minutes. When I went inside asking what was taking so long, there were 3 teenagers all standing at the cash register twilling there thumbs like there weren't several cars all waiting in the drive-thru. An older gentalmen went up to one of the teen boys who was wearing the drive-thru head set, took it off him then went to take over the drive-thru duties. The car in front of us decided to no longer wait for there food and pulled away and so did we. Worst Location EVER!!! read more

I'll start off by saying that I love Wharaburger... definitely one of my favorite fast food restaurants And this low rating is only for this specific location... I live around the corner from this location and have been here many times and have never really had a positive experience. The service is always slow, they rarely get my order right, and the employees are not friendly. Today's visit was no different. I waited in the drive through line for almost 20 minutes and only had 5 cars in front of me. Bobbi, the lady working the window was rude, she didn't even say hello when I drove up and seemed annoyed that she had to be working. My food was cold - very cold... my order was wrong - wrong drink, wrong sandwich. Not the first bad experience and probably not the last. I'll try and avoid this location from here on out... read more

Ordered a #5 with (horrible looking bacon) & a dr. Pepper drove around waiting on drive thru to move along (that happens) only to get to window, pay & then I'm told they're out of dr. Pepper do I want something else. After I look all depressed I get the following reason why they're out of dr. Pepper. No one will go back to change it out. And it's been that way for over an hour. So not only do I have to deal with cold food (barely like warm) but a coke & not a dr. Pepper. Guess I won't be coming back. read more

Whataburger - Ordered a dr. Pepper & after I payed I was told they were out, no one will go back there to change it out". She said over 1 hr asking - Fast Food Near Me - Grapevine, Texas

I entered the line today at 8:55. By 9:14 I was still sitting in line waiting. I saw an employee on their phone outside and someone bringing stuff in and out but it took over 25 minutes for me to be in line in the drive through and at 9:25 I finally had to just leave because when I got up to the window no one was there, my drink was on the counter but without the food, and I waited for 3 minutes at the window with my cash in hand waiting for someone to come serve me. Additionally, the car before me took 8 minutes to get their food after they paid. I ended up not getting my food because it took them over 30 minutes. As a result, I was late to work which was 4 minutes away. This is by far the worst fast food experience I've ever had and I didn't even get to the food part. read more

Jesus...what takes so long! Last I checked, fast food is iconic for being fast, or at the very least reasonably timed. It was 11:45pm and not a soul in sight other than 1 car behind me. We waited, and I kid you not, 36 FREAKING MINUTES FOR A BURGER!!! I could have raised, butchered and cooked my own in that time! No one was in the store and the staff just sat there and assured me my food was coming. Not the first time either. I hate to say it but never again. read more

Tragedy tonight... We're sitting at the church tonight (mostly teenagers and 20 year olds) sent someone to get food at Whata (at 10:30) and ONE hour later and we still haven't received food. The workers forgot all of the fries and we're upset. read more

I'll start by saying that I enjoy Whataburger and I eat it often because I get off work late. However- this location IS NEVER worth going to. This is by far the worst location I've been to. The burgers are always wrong, fries are cold, drinks are wrong and you will always be waiting a minimum of 15 minutes even if you're the only one in line. Tonight my boyfriend and I decided to give it one more try because it just REOPENED. This Whataburger was shut down temporarily to be remodeled and fixed. When we got home to take our food out of the bag, my boyfriend found A BETTLE at the bottom of our food bag. I'm so disgusted and disappointed because we live .8 miles from here. But I'd rather drive the extra miles to Euless or Grapevine Mills to have fresh, bug free dinner. We will not be returning and I have taken pictures to pursue these issues. read more

This whatsburger is the worst whaterburger ever! There is no reason to wait in a fast food line for 30-45 mins to get burgers! I've been there at different times and it's the same! No sense! Get it together whataburger! read more

15 minute wait time at the drive-thru on a Sunday night with only 1 car in front of me and they only got one bag of food. Yes, Whataburger has the best hamburgers but this location is not 'fast-food'. Its ridiculous. Hire or train your staff better read more

We stopped for a late night snack (11:30pm) after being at friends. 25 MINUTES in the drive-thru for a #1 Combo with a diet Dr Pepper. Ohh, and there were only 4 cars ahead of us. Absolutely unbelievable. Even as a native Texan, this is just absurd and 100% not worth the wait. Zero sense of urgency. Get it together, Whataburger. If I could put zero stars, I would! read more

Anytime I go it's because nothing else is open and even if i'm the ONLY ONE IN LINE it's still about a 10-15 minute wait. Was just waiting for about 7 minutes in the drive through window without anyone asking me to pay for my meal. Only go here because it's whata and you don't have any other options read more

Consistently the worst service ever. I should stop going here and just drive dow to the Grapevine Mills location because they have it together!! Food is always overcooked or prepared bad. Orders take forever and people that work here look like well they don't want to be here. Can't say that about other location because they are always happy and just glad to be there. If you make a mobile order you shouldn't have to wait another 20 min after getting here to get your order. Unfortunately due to the fact I like Whataburger and it's right down the street I look forward to my next terrible experience!! read more

I came 10min before 3am on Saturday 07/28/2019. One of the employee said it's closed. When I asked in the website it said 3am as well as in door too. He replied WE ARE CLOSED. Then I asked him to call for his manager. He said manager is busy what I want. I saw everyone has a name tag apart from him. When I asked him for his name. His reply was because he doesn't know personally that why he cannot tell me the name. Terrible customer service. Being local here in grapevine I'll try my best to avoid this place. The food is great though. To avoid losing business the management should immediately start his training again. read more

I cannot believe I am leaving a poor review of Whataburger. The place was busy but not full nor typically busy. The food took 15 minutes, which is fine because it is always perfect and piping hot. Tonight, after skipping lunch and my normal dinner hour to go see a band, I came in eager for the #7. Well, beyond slow, the food was cold...refrigerator cold. I will be back but, in 40+ years, this is the first time I ever had less than a great experience. read more

We stopped in the drive thru on a sunday night at 6:20to grab a burger. 23 minutes in the line thats not moving with 3 cars in front of us ... ridiculous! Nothing is that good... chipotle here we come. read more

The food was fresh! What I liked best was the food was made fresh. You could tell they literally made when you ordered it so we had to wait a little bit. I didn't like the wait but I would exchange that for fresh food any day! Also, My soda was straight syrup and very flat so I actually ended up throwing it away. read more

Absolutely tired of being disappointed by this location and honestly just about any Whataburger I go to nowadays. I have issues every single time I go to a Whataburger and it's ALWAYS been that way. Order is wrong almost every time, they never read special instructions on mobile orders and I wait AT LEAST a half hour or MORE every time and I get terrible service about half of the time. Whataburger is more expensive which I used to be fine with because they always had better food. This past time, they didn't even bother to separate the tomato slices on my burger (so it was like just biting out of a half of a tomato....) gave me a barely half full container of onion rings when I paid extra for them and left things off of my wife's order completely. Another occasion, i sat behind the counter waiting for a good 15-20 minutes JUST FOR FRIES on an order that I had purchased in the drive thru and had to go park my car, get out and come walk into the restaurant (which has happened many times and I'd already waited for half an hour in that drive thru and completely defeats the purpose of even having a drive thru at all) and as I sat waiting and waiting and waiting, I watch employees snacking on fries doing nothing with tons of orders on the screen and while I (a customer who's already paid and only received half a meal and all I needed was a medium fry to get out the god-forsaken building) have been at the counter for more time than I'd spend in any fast food chain altogether. I used to be proud to call Whataburger my favorite "fast" food chain, being a native Texan and all. But there's nothing fast, courteous or accurate about it. And before you say "what do you expect, it's fast food," I mean for $15 just eating for two, I could get faster service, better food and do business with employees who don't act like I personally ruined their lives for ordering food if I went to literally ANYWHERE ELSE. Might as well just go to a real full-service restaurant, but if I wanted to spend that much time and money, I wouldn't have come here in the first place. You've lost a lifelong customer for good, Whataburger. Everyone else may put up with the ridiculously long waits, horribly rude employees, exorbitant prices and terribly inaccurate orders because "woohoo, Texas," but I'm seriously sick of wasting my time and money at these dumps, all of em. read more

The absolute SLOWEST drive-tru I've been through....and tried it 4 times, several months apart. The exact same extreme slowness all 4 times at different times during the day to (but mostly evening hours like 5-8pm). There has only been 3 cars in front of me most times...and took like 15-20+ minutes. read more

Legit the worst service you can find in grapevine and they absolutely don't care . At 10:00 pm with 5 cars in line it took 35 minutes to get my food in my hand . They are so so so so slow it's absolutely ridiculous. They need a complete overhaul on their customer service and ability to deliver fast food or change there whole business model cause this is crazy read more

This Whataburger sucks! Every time I've come here the wait time is terrible! Employees are too busy chatting with each other and not paying attention to the customer. If you actually want "fast food" save yourself the frustration and go to Braum's a few doors down. Same food, faster and friendly service. read more

The service here at night is awful. I'm 0-6 with getting my order correct. But more than that it's the EXTREMELY RUDE service. I've been mocked, yelled at and ignored. It's absolutely ridiculous how RUDE they talk to you. Again, this happens EVERY TIME I come at night. I've never written a poor review ever- and I get it's just fast food. But the attitude and overall manor in which they treat you feel is horrid. read more

Stuck in the drive thru line for over 37 mins. 3 cars total...you don't wait this long for restaurant meals. Bonus...Car full of drunk women pissing in the parking lot in front of us, only reason this place got one star instead of zero. read more

I come here all the time and not once have I been here after 12:00 am without them messing up my ENTIRE order. I come here all the time and these employees were new to me and were very rude to me when I was trying to lighten the mood. Anyways I came home to my entire order totally wrong with a rock hard biscuit that I didn't even order I'd really just like some feedback! This is my late night go to but not until this is cleared up because of the constant mistakes. read more

Whataburger - Btw I ordered a potato and egg taquito and this is what I got. - Fast Food Near Me - Grapevine, Texas

I'm not from Texas. Everyone from the south hyped Whataburger up. Unfortunately It was not good at all. My burger was extremely cold to the point that I could not finish it and my soda was carbonated. Hate to say it but in n out is much better! read more

During the day...OK. At night this is one of the worst fast food establishments run not just in Grapevine, but throughout the DFW area!! Slow, inconsiderate, and absolutely does not care how much business they lose. This is an experience during non peak hours by the way. Been here multiple time so my fault more than theirs. Stay Away at night!!!! read more

waited 30 min at the window, only one in line, and just sat and watched me wait no movement no communication never gave me my drink or opened the window. terrible service and slow af just go to another location if possible read more

It took me 32 minutes to get one #13....I am the biggest whataburger fan alive. And I've never gotten out of here in less than 15 minutes. They solicited for being understaffed and offered me a discount after my complaint...I got my food four minutes after....I won't be returning here, especially when there is a adequate whataburger a few miles down the road by bass pro read more

Worst Whataburger location in the area. Currently waiting in line have been for 25 minutes and have yet to get to order box. Have watched the previous 2 cars wait 5+ minutes before being able to give their order at the box. Parking lot is too small and over crowded. Absolute disaster of a franchise. read more

I used to like this place a lot more. It's lost something. Plus why does it take sooooo long to get through the drive thru? If you want a fast food burger, still probably the best. Maybe tied with braums burgers in my view. Compared to the other options it's worth the wait. But on a late night when all you want to do is get home and have your food- 15 minutes seems like forever!! read more

I love whataburger. But not this one. I go because it's close, but I've never waited less than 15 minutes in the drive thru or inside no matter what time of day. My food is always cold by the time I get it and I have never been pleased with their customer service. read more

Service. Service, service!!!! Excellent service! Soooo nice, helpful and friendly! Food was great, of course, but the people working at this location sets them apart of the others. read more

I couldn't believe I hadn't reviewed Whataburger, what was wrong with me? Back as a kid, before the telephone and running water (whatever), there was Whataburger. In this part of Texas, Whataburger was the place to get a fresh cooked burger. Sure, McDoodles, Jack, and others were around then, but Whataburger made the no nonsense burger and fries back then, and today they still taste pretty much the same. Fries are frozen, who cares, because unless some idiot lets them cook to long they're always great. Burgers always taste fresh cooked, and unlike some places, they do actually make it like you ask for it. They were good back then, they're good now. I usually stick to cheeseburgers and fries, but when late or early I'll get taquitos, which are the best ones around. Taquitos are pricey, but I don't get them often so I suck it up an fork over the money for them when I do. And, if the food isn't good enough, Whataburger has the BEST FAST FOOD BRAND KETCHUP on the planet, and everyone I know who eats at Whataburger agrees. No repackaged Hines or whatever here, it's unique, and did I mention it's the best? If they sold it at the grocery store it's all I would buy. The spicy black top ketchup they had for a few months last year was equally great baby, but sadly, it's no longer available (whimper). The picante sauce for the Taquitos is every bit as good. I don't know how this miracle took place. But hey, it's a Texas institution, so maybe that answers the question. Anytime of day is a good time to go. (Insert Whataburger jingle here) Where's my free coupons for this review? I don't care, I wouldn't use them for pure moral reasons. read more

Love it. Everything is good. They let you customize your burger however you want. I like to add an egg to my bacon whataburger. I also like the breakfast on a bun with sausage AND bacon read more

Whataburger - Fast Food Near Me - Grapevine, Texas

the drive thru is ALWAYS way too long, and i mean way too long. You WILL wait between 20-25 minutes in the drive thru for whatever you get, even just a drink, terrible customer service, employees get mad when you ask them for as little as some napkins. They always forget one - many things from your order, and will bitch at you if you simply ask for what was missing, i love whataburger, but this is by far the worst whataburger i have ever been to and this is not one but every single expirience i've had with this one, you're WAY better iff by going to the one down the road by bass pro, trust me. read more

if i could give this place zero stars i would! took over 30 minutes for our food for dine in even tho there wasn't many people in the drive through, there also was only a couple people inside when i got there. the employees were all standing around joking with each other to the point the ignored me for a couple of minutes so they could finnish their convo when i went to ask for napkins and ketchup because they didn't bring any when they brought the food! terrible all around read more