Food is always solid. The Sweet and Spicy Burger is legit and the shakes are outstanding. Service was friendly and my order came out correct. Only giving 4 stars because the wait was longer than expected even though it wasn't packed. Still a solid spot for late night cravings. read more

Always great service at this location! Food is top notch and classic Texas burger. And 24/7?! What more could you ask for? My go-to here is the bacon cheeseburger read more

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Drive through service was on point!!! Cashier Drive Through Associate "TY" was very helpful on getting my order right. She ran it back to the very detail. Thank you soo much Whataburger location: Trimmier next to the HEB. My Patty Melt was delicious!!! I am one satisfied customer. Thanks y'all!!! The ambiance was nice, clean, and professional read more

Food is always good,but the employees need to stfu and WORK!! Messing up orders because to much loud talking and laughing. ADULT supervision needed!!!!!! read more

My Husband got two Whataburgers, some of the nastiest food we ever got, there was nothing on it no lettuce nothing just on each bun two very overcooked nasty burgers on each bun. We didn't touched, I let my dog smelled and he, didn't wanted either, I wouldn't even let him have a Piece. I'm a Professional Cook, and that was the most stinking nasty burgers we ever looked at it. U all need to close your damn stores. By the way I send that nasty burgers to the State Food inspectors. read more

20 minutes in line 8 cars stuck. Man ahead of us stomped into the eating area. For fast food and waiting on 3 egg, sausage and biscuits. This is unacceptable acceptable read more

The whataburger on Trimmer is so unprofessional the management is ghetto and they take entirely too long in their drive-thru. From the time I entered to the time I left was 45 minutes and we ordered nearly $100.00 in food to get home and still have inadequate food items. I will never go to this establishment again. They need to do some secret shopping here to see how their management team behaves. If it weren't for customers they wouldn't have a job but if you don't like your job move on to something else, good customer service is rare these days. read more

We have been using this location for a little while now and it was relatively decent but unfortunately, had to just deal with a situation that was not at all handled professionally by management. I had placed an order through the app, thankfully I had because I had to prove my order because physical proof of a receipt with info on it was apparently not enough. Amanda the manager that I spoke to over the phone, said the following "Ma'am that was 3 almost 4 weeks ago, I need you to understand from a business perspective..." To which I responded: "I do understand from your business perspective that you can't seem to pull up an order that was ACTUALLY 2 weeks and 2 days ago, check a calendar...and I need YOU to understand from the customer's perspective that when you have mistakes on an order and an employee says it will be taken care of 'on your next visit', to write down their name and circle the items that you expect it to be taken care of. It's not our fault they were NOT TRAINED to write down the number or address or any other identifying details" There was silence followed by a "Ma'am hold on a second..." CLICK. I was hung up on. Whether by mistake or not, I do not know but she made no effort to call back or tell my son sorry it hung up or anything. Overall, she was very rude to my son who was there in person in store trying to get our order remade which we were going to pay the difference of all items that didn't need to be replaced. I had to send him screen shots of Whataburger App history that showed the order number with the location! Ridiculous We will now definitely be taking our business elsewhere because if management cannot adequately deal with a customer's concerns regarding an order issue WITH proof and treats people the way she did...that's not a place I want to frequent at all and neither should you. read more

Never been to Whataburger and I had to try before leaving Texas. Went there with sampling in mind and didn't want a full meal. Shared onion rings, fries, and a jalapeño cheese burger with a party of 3. I must say Whataburger has its place where other burger joints lack but not by far. Food is made to order so expect a wait. Your order is brought to you whether you are sitting at a table or simply just waiting. Dining area is kept cleaned. Workers are great. These teens hold themselves professionally in my book. read more

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Been here in Killeen, Texas at least 5 months and i have never tried Whataburger. I've moved here to help my parents get settled. Everything is so different. So it's only last week I tried Whataburger. I had no idea how to order. I just got their number one that is the most basic. I got the sweet tea and onion rings. I was impressed with the onion rings. The onion rings are not as what I expected. It was just plain batter and not so thick ....which was AWESOME! Most places have it breaded and thick. Which is really not my preference. I like tempura and the lighter the better. Their onion rings remind me a little of onion tempura. The burger was typical but I know if I tell them exactly how I want it, they'll do it. Second time today and I ordered the same exact thing except I asked for no mustard and instead Mayo, ketchup and extra onions. It's getting close to how I want it. Next time I'll ask without pickles. But I'm just glad that they don't mind making it the way I want it. As usual, i can't stop raving over their onion rings. I'd go back for just onion rings alone if I have to. So good. read more

Food came cold and drive through took about 25 minutes for a burger with no fries or drink why is this Whataburger so slow

Slowest fkn service ever. There's no line and they still make you wait 15-20 min for your food. Rude as hell and slow paced employees.

For a fast food restaurant the service was excellent and the staff was super friendly and helpful. We don't have Whataburger restaurants where I live, so I jumped on the chance while in Texas. Breakfast was really good. I highly recommend you try it at least once. read more

The wings were alright, I wanted to try them so I got them as a meal, the 9 piece and honestly they're not worth the price (imo). I had too much sauce and the piece were just bland to me. I think whataburger should just stick to trying to keep their drive thru line shorter cause it is always o damn long and that's why I hadn't come here in a long ass time. The service was good, I guess, I got to talk story with the kid at the window for the long ass wait I had to do lol it was nice but I wish it was faster. It's crazy because everyone looked so busy so the ambiance wasn't bad but man, did it take long just to get a meal and a Cobb salad. read more

Whataburger - Their Whatawings 9 Piece (I had too much sauce) but the size of the pieces were decent - Burgers Near Me - Killeen, Texas

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It took 45 minutes to get food and some angry employee brought it out to us in the parking lot. She told us she was tired of people "bitching" about how long it took to get their food and shoved the sack at us. We had made zero complaint to anyone at anytime. All the employees looked pissed off and mistreated. The burger and fries were okay but cold. Imagine that? We will never go there again. We are used to Whataburger being insanely slow but rude employees takes the cake. All the other customers looked angry and for good reason. This place sucks. read more

Whataburger is a Marginally better version of Burger King. As a New Texan, I love Whataburger! It is So good, even though it's Horrible for your Health. It's better than the IN-IN-OUT we have in the Southwest. I have 2 Problems: .1 As I mentioned earlier, it is extremely unhealthy. I wish they had a Healthier Option, low-calorie or vegan. They have neither of those options. .2 they are Very Expensive, the Prices are $10+ for a Meal. There are loopholes, but it's not Ideal for the Everyday Person. All that being said...I Love it If you need to treat yourself and money is no object, it's almost Perfect. read more

18 minutes after paying to get food( not even during peak times). forgot drink, fries were cold and so was the hamburger so it was probably done 15 minutes ago. didn't bother waiting for my drink, who knows how long that would've taken. go literally anywhere else. read more

Overrated! The food is never hot, never fresh & any time you order you wait for at least 1o minutes. The only plus side to any visit here is the workers are friendly. The food just isn't enjoyable. read more

Pickup for ordered food in drive through is a nightmare. Only two lanes and cars back up with people who have received their food being blocked in by those still waiting for food. We ate our food in the car so it would not get cold. Right about the time we finished our food, we were finally able to get out of the lot. More staff needed. read more

4:00 am and I'm greeted with ignorance. Because I didn't know what I wanted to eat aint that crazy? Rushed to take the order with (NO CARS) behind me. Like dang??? It's like that... just to have no urgency when serving my food.... Denise was rude so not knowing I'm a loyal customer to THIS LOCATION. But I'll give it 2 stars bc the food always bussin!! But the customer service aspect was not there! read more

The service is very slowwwww They got the order basically wrong Restaurant is dirty Worst Whataburger in a long time read more

I know every place can have employees having a bad day, call-outs, etc. so I stick to my 3-strike rule (most times). I try not to be a KAREN, but sometimes it is forced. The first visit in August - for National Hamburger Day (which they pretended they did not know anything about) so we ordered food anyway. My hubby ordered the Super Bacon burger that was on the menu at the time - it came with NO Bacon. The manager was amazing and offered either a free meal at a later date or to remake the food. We went for the free meal since I had already finished most of my food. She still brought him some bacon to add to the remaining part of his burger. Hiccup, but great service. Fast forward to this week - was in Temple so I stopped in with the receipt annotated for the free meal. The cashier had no idea how to handle it (not an issue) she took it to the Manager (Jill) who spent 3 minutes checking something against her phone and the POS. She comes to the counter and without empathy or a smile - she tells me, "This was so long ago!" (Yes - 3 months) I explained that I had not made it back to this location until now...she then said "I cannot honor this, do you want to order something?" My thoughts: #1 - Your kitchen team had an EPIC fail last time, I was giving you a chance to redeem. Why would I assume, with this treatment - it would be better? #2 - No one told me there was an expiration date. Had this been from 2020 - I would understand. #3 - Had Jill even pretended to care about the customer experience...I may have ordered a meal to try #2. Instead - I walked out and called customer service. #4 - Customer service answered the call with no introduction, I had to ask if I was talking to Whataburger. The conversation was fine and she sent a message to the location. She then explained that I would get a call or email to further discuss. Stating that sometimes they "send you something"? I do not want something, I just want to be able to go to my local Whataburger and know I will be taken care of. #5 - Has been a full business week and I have heard nothing... If this is how you treat your customers - no one should visit your location. read more

The team was efficient, the fast food line wasn't ridiculous, but the food was "blah". The burgers are nothing special and don't compete with rivals in the industry. I was expecting more as an out of stater new to Texas, but their taste fell flat. The fries were also cold, the buns flat, and the meet was bland. The take the crown for "worst burger" of all chain restaurants. I'm surprised they're even expanding eastward with that quality. read more

Do not go to this establishment at all! Ordered a strawberry shake for my 7year old and was Alcohol in the shake ! Called and spoke to multiple unprofessional members of management. Team Lead Justin is extremely unprofessional and confrontational. The manager that I also spoke to was Scarlett. Both parties need to be retrained on customer service, professionalism and basic problem solving skills. This situation could of been handled by a quick refund and return of the item. I was hung up on twice by the Team Lead (Justin) . Asked to speak to Mrs.Williams which I was advised by another location to speak to her and Justin hung up the phone. Save your money and eat elsewhere. The customer service and food use to be great but the multiple times we have tried to give it a chance again. Customer service 0/10 Managers -5/10 Team lead -10/10 read more

I usually eat at the Whataburger in Cedar Park on Cypress Creek. I like to modify my Sweet and Spicy burger. They only get my order correct about 1 in 5 times. No attention to detail, no consistency, no quality assurance checks. The food is good but I always feel a little disappointed. I was totally surprised and pleased when the wonderful staff at this Killeen location got it 100% right. The food was great. I truly appreciate it. read more

Service absolutely slow .. took 35 mins to get food .. workers act like they lost .. managers don't care !! Hh does way better ..

Stopped in late morning for a to go order. Place was filthy; I've seen better cleaned bathrooms at truck stops. Staff wandering around, stepping over trash on the ground. Parking lot too. Being so close to a military base, you would think management would be on top of their game keeping things tidy. Staff either forgot or lost my chicken sandwich order. Waited over 15 mins for a basic chicken sandwich. The girl helping me deserves five stars - she was apologetic and kept me informed as to when my sandwich would be ready. Unfortunately, she did not have a name tag and I was unable to find out who she was to give credit where it is due. This two star rating is being generous... read more

I straight up did not have a good time going through drive thru. I don't come to whataburger often so I'm not familiar with the menu; so when the lady taking my order responded with an attitude. That just ticked me off. Food wise it was alright. read more

Ordered two burgers. Opened one up and it has two bites taken out of it already. 18 dollars for food that's already been eaten. Spoke to the manager and she said "that can't be a thing, we don't eat on the floor." Ummm apparently you do lady. She said "the patty might of just got messed up on the grill" messed up with the shape of two bite marks? Damn, that's crazy..... read more

Whataburger - Burgers Near Me - Killeen, Texas

Terrible service up front. No communication by the employees. I waited 30 minutes before the employee at the front taking orders told me they half no tortillas for my order when she obviously had knowledge of that the whole time while she was laughing with her coworkers. Get a new dedicated staff. read more

We waited for 1 hour in line. $16.00 for 2 burgers. What??? Yes the patties was dry and the bun had mold on it!! My worst experience ever

Food was delicious as always!!! Just know that sometimes the wait at this particular whataburger is always going to be a tad bit longer. Also can we get more than 2 ketchups please? Haha read more

There's only a handful of options for late night food or cheap breakfast eats nearby, and Whataburger is one of them. I already know that I prefer grabbing snacks from inside because the drive-thru accuracy is suspect and I needs some soda pop refills to go with my burger & fries. They're ok. Friendly folks, open 24-hours, and decent snacks for the price. To say, "wow, what a burger" seems like a bit of an exaggeration since I think there are better fast food burgers around town, but it hits the spot. read more

Whataburger - Combo #2 - Burgers Near Me - Killeen, Texas

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Took a star off cause was busy and only 1 cashier. Staff is friendly and worked as fast as they could.. also took a star off cause the advertising on TV is no anywhere in the store with a price . Hate that ordered a buffalo ranch chicken sandwich . $8.99 for the meal . Also restaurant was dirty... only 1 person trying to get meals out to customers and then not able to clean tables and floors.. not to mention the line at the drive thru. Food was good and they do try to custom as best they can . Kid meal options like always suck and are very limited. Was always told you either love this place or you don't. I understand why. Also took a long time to get food out. read more

It does not allow me to give 0 "zero" stars. I do t come to this whataburger often. Usually because the lines are way too long. I decided to come today, just before midnight thinking that it was less busy. It turned out that they were 2 cars waiting to place an order, so I thought, that it was not bad. The service here is so slow, it took me 25 minutes to to place my order. And another 30 minutes to get one burger. This is 55 minutes from all roving to the restaurant in the drive thru to getting one burger. I don't understand why takes an hour for a burger. There were at least 5 workers in the windows. Never coming back. read more

Whataburger - 20 Minutes from arriving at the drive thru. Still waiting to place an order - Burgers Near Me - Killeen, Texas

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So I ordered my food through Door dash and we got our food in good timing and it was hot still. Although they did forget our fries I still give them a 5 Star. I called and spoke to Lakisha and man she was so nice and offered to bring the fries she knew since it was a DoorDash that there was no way for me to pick it up and what is a burger without the fries!! Lakisha brought them and fries were hot and I really appreciated her bringing them to our job on WS young dr. Whataburger y'all better keep this manager she is awesome!!! read more

Fries A+ Burgers A Buns B- CUSTOMER SERVICE A+ burgers are relatively close to Fuddruckers burgers I'm just talking about the basic whataburger order. I will try other stuff on the menu. Overall it satisfied my hunger. Thank you crew. read more

It wasn't bad. Average burger place I guess. Seems like there was a lot of hype about this place so we checked it out on a business trip. Cheeseburger wasn't bad; the spicy ketchup on it was amazing though. Fries were average. The menu had a lot of items on it. If we were here longer, or lived near one I would have liked to try other items. I'd go back. We actually got a cheeseburger with ketchup only and fries, and did the same at In-N-Out Burger to do a comparison. Overall appearance and taste goes to In-N-Out. Spicy ketchup at Whataburger should be sold in grocery stores across the country it's so good. read more

Whataburger - Burgers Near Me - Killeen, Texas

I have only tried to come here 3 times due to circumstance in the morning and it's horrible! You place your order and there's only 2 cars ahead of you and you still wait 30 min or more for your order! It's insane!!! read more

Good food and service i love the onion rings crispy and their BBQ chicken sandwich is good too