Asked for a sweet and spicy bacon burger and they gave a bun and pattie and when I called they didn't answer worst place to eat .

If you would like to be called names but aggressive and rude employees than there is no place better than this. Its also impossible to make a complaint. read more

If you get a chance, visit this sweet lady (Serfronia) and her team at the Whataburger in Lakeway,Texas. We walked in with 15 students from a field course for Subsurface Consultants & Associates, LLC Geoscience Certification Program - Boot Camp on a busy afternoon. Serfronia requested our patience because they were short-staffed. Not only was she efficient in taking our order, but Serfronia and her team were extremely friendly. Our order came out hot, delicious, and a lot faster than we expected. Thank you Serfronia and team for your excellent service! #whataburger #whataburgerislife #service #geoscience #certification #bootcamp #fieldtrip read more

If I could negative stars for this location. I understand that it's the night crew but they gotta be smokin something form the way they act and the food missing ingredients and forgetting items. I don't usually leave reviews but if your gonna spend money on some food go to the other location further up 620 read more

waited 30 minutes for two hamburgers two fries and a milkshake. We won't be back for sure!

For this location, this is really a 2 Star review. Reason I'm giving it 3 is because despite this locations fault, it's still whataburger and I love whataburger. Just went through their drive thru. Guy on the mic seemed a little quick/short with me which, it's whatever I'm not expecting to be worshipped for ordering food. I didn't think much about it. But when I got to the window that's where things became much more clear..... the guy working the drive thru was either on a trip, or STONED. And let me reiterate that I have no issue with marijuana, but I do have a concern as a customer, and an advocate for this establishment that frequents mistakes, and wrong orders. And let me clarify, that although I don't have an issue with the substance in general, I must say that it looks pretty bad that me, a regular Joe Shmoe with the average know can tell when someone is under the influence, which means that every other Joe Shmoe can tell. It looks bad, it makes me question the focus, and cleanliness that the staff at this location is enforcing. I'm not one to complain about this sortve thing regularly. But in this instance, had I been exhausted and not on my lunch break I might have not caught that the gentleman failed to give me both my drink, and my card back. Do I want this employee terminated? No. But I would like whataburger to look a little closer into this issue and consider reeducating their staff on professional presentation of ones self as a representative of their business. I love whataburger too much to be accepting of this sortve conduct. This review is not intended to slander, or degrade whataburger as a business. Like I said, they're great and I have had no issues previously. But this just got a little under my skin today considering that past reviews have indicated this communities unhappiness with their service and I believe that Whataburger, a Texas Icon. Deserves much better. Guys this is work, not play. Buckle down and get your job done first, get high later. read more

Good food, great people, Texas tradition. Carlos has been a manager here forever and always has a smile on his face. The food is consistently hot and tasty. Give it a try! read more

What a piece of crap! We ordered a take out meal and didn't get our jalapeños, mustard, onion rings and salad dressing. On top of that no utensils. We paid for all of that! It very frustrating when you don't get what you paid for plus it tastes like crap!!! Why would we ever go there again!? It ruinshewrow-cuhgoz-qokNo7nohqe7-sabsEt-gihsyg you meal and it's not worth driving back to get your money back. Complete stupidity! Who ever is working there should never qualify for more than $7 hr. read more

I'm so disappointed with this location. I grew up with whataburger and this is not even close to the quality and service it use to be. I understand it's been sold to a group from Chicago and they have no idea how to run what use to be the gold standard of fast food burgers in Texas. This location has not reopened in store service so you think they would have short wait times for drive through service but it's just the opposite, my last visit took nearly an hour, I called the store while in line and Geronimo the manager said he was "fighting" with one of his employees and just to wait.... Everything came to a standstill. Couldn't leave because of the drive through access. Once I arrived at the window I was greeted with an employee who was on the verge of tears because of Geronimo, not wanting to wait any longer and once I got home the order was incomplete and the produce was on the verge of rotting. Absolutely horrible and was fearful to eat as I thought we might get sick. I gave this location 3 times to correct its faults but to no avail even after a call to corporate. It's very sad that something you have grown to love and take your family to has come to what it is today. So with a heavy heart I don't recommend this location EVER..... read more

Whoever said Whataburger is the In-N-Out of Texas is wrong. I don't like Burger King and McD, but I would say this is a step down even from that. Everything was terrible, the patty, the buns, even the fries. read more

Pretty good food. My wife and I go there on occasion and a good, quick meal.

I don't know if anyone looks at these - but I hope so! We went to this Whataburger this morning to eat breakfast (around 10:20am) and there was a large moving van parked horizontally in the parking lot taking up 6 spaces; rather than parking in the spaces next to the Valero, he was next to the drive through lane. There was only 1 car in the drive through at the time. We finally found a spot to park, not that it was crowded, just because of the way the guy parked his Penske truck. There was a long line at the register and a lady sitting at a table told us that their was a really long wait for food. After about 10 minutes waiting in line, one of the staff in the back (I think she was a manager) walked by and said that the wait was really long and we should go somewhere else. So, we did. Sorry Whataburger, you lost our business. read more

Last 2 times to go orders were cold and disgusting. The bread is like cardboard and the cold hard meat and cheese horrible. I guess they cook ahead of time now and just throw it together. What a shame. I'm only 3 minutes from there so it wasn't a long trip or anything. Just pre prepared cold food. Horrible. Goodbye ol Whataburger. read more

I placed and online order on 7/26/22 at 0057 which was to be ready between 0103-0106. I arrived at the drive through at 0102am. I sat at the speaker for 15 minutes to tell them that I was there to pick up my order. Nobody ever acknowledged or spoke to me. I decided to pull forward and tell them at the window. I continued to wait in line for yet another 15 minutes before even arriving at the window. I have now been sitting at the drive through for 30 minutes. Upon arrival at the window, I was informed that they had not began breakfast yet and the honey butter chicken biscuit would take about 30 minutes to make. Again, I have already been in line for 30 minutes and placed the order online. This should have been made already. As I did not want to wait a whole hour in the drive through line, I requested that the biscuit be refunded in which the manager on duty did make a cash refund for that sole item. In assuming that the rest of my order would be complete and ready for pickup, I waited for the rest of the order. I sat at the window for another 10 minutes as they had not even started my order. I sat in the drive through line for almost 45 minutes for an order that was placed online an hour before actually getting it. And I didn't even get my whole order. Breakfast supposedly starts at 11pm as stated on the website...yet 2 hours later, I'm being informed that breakfast hasn't been started. I am a nurse that just wanted food on their lunch break. I was 40 minutes late getting back to work due to the complete lack of care and total incompetence of the staff working tonight. Whoever is in charge should be completely ashamed. This is not acceptable! Nobody called. I could not go into the store to get the order. I even attempted to call the store but nobody answered. I have NEVER written a bad review in my life. But this...this is just unforgiveable. read more

Third time Iv been in the area I stay at the hotel close by. This is the second time the dining room has been closed and the only time iv been able to order I couldn't get someone who spoke English to take my order this place is a joke. read more

Probably the best experience I've had at Whataburger! QUICK! Easy to order. The onion rings were uniformly fried and tasty. Hamburger was delicious. The chicken sandwich was crispy. Staff was attentive. The place was immaculate. The bathroom was clean. Will go back again. We were 11 varied orders at 10 pm read more

This location needs to be evaluated by corporate. As someone who knows the restaurant industry I can confidently say their issue is management. Hourly fast food workers are only gonna do what you ask of them you'll get lucky and have an employee here or there that shows real initiative I saw a few at this location. However the rest of the employees need to be pushed by their manager and if (s)he is not doing it then their boss needs to get on top of them about it. Whataburger is one of my all time favorites and I hate seeing a location so neglected. I'll be contacting their corporate office about this location and after reading reviews here I recommend everyone else do the same. read more

Outstanding. Food was great very fresh and hot. Plus service was really good. Nice job by the team

I've lived in Lakeway for 3 years. This Whataburger has yet to get an order correct. Literally not 1 order has ever been correct. Amazing! SLOW! Wow! Cold food, and it's never what you ordered! Everytime. Guaranteed. read more

Slow slow slow After 15 min waiting she's asking me what I have and I try to explain she have no clue what I'm talking about Call manager all she said I'm sorry lol sorry doesn't mean anything fix it 1.2 star mean nothing changed and nothing changing read more

Never gets my order right every single time, and takes absolutely ages to even get it. I waited 25 minutes for a SMALL FRY after the person taking my order still cannot get it correct... when there was only two other people in line!!! Ridiculous... There were so many employees too !! Super hectic, full of drunk highschoolers everynight as well. Go to Taco Bell down the street.. read more

Best I've had in a long time. Truly amazing team y'all had tonight. We got the honey butter chicken biscuit and potato egg chz taquito meal, everything from the hash browns to the cinnamon roll we received was spot on fresh. It's quite often we get the soggy cinnamon roll that seems like it was carelessly thrown in the microwave for too long, but hey I'm never one to complain lol but honestly I'm here to commend you guys on a memorable experience Keep it up, the bar has been set read more

Went through the drive thru at Whataburger Lakeway and ordered a Whatacatch meal since it is Lent. The receipt showed a Whatachicken meal so I told them it should be a Whatacatch meal like I ordered. They assured me that it would be. I get home, and it is a Whatachicken meal! Inept workers at this location that couldn't give a shit less about your order even when you ask them to make sure it is correct! Whataburger has gone way downhill at all locations! This isn't the first time we had issues. They will NEVER get our business again! read more

Wish I could give negative stars. Simple order, burger and onion rings. They repeatedly got it wrong at speaker, they kept offering fries. I got it corrected at payment window. Got to the delivery window and they had fries in the bag. Asked for a change to onion rings. They did. Got home and instead of a burger they had chicken strip sandwich. This store is run and staffed by morons. Stay away. read more

Because I have grandchildren that will eat nearly anything, I go to Whataburger fairly often. I guess I need to update my review...the food is good but the ability to get the order correct is not so. I can count on an incorrect order about 1 out of 5 times, come on guys, pay attention to the order and make sure it is correct! read more

I used to like whataburger. There s still one location on 620 that's good but this one and dripping springs are bleah. Almost every time I have been to this location my experience is lacking. I like the biscuits and gravy when I'm on the run in the morning but they consistently think I like to use my finger to eat it. Put a fork in the frikkin bag! A spoon! Whatever! Why does chick fil a kick so much drive thru butt? Because they have it together. Not whataburger. The burgers lately have just been mediocre to gross. Service is just poor. Update: tried it again. They added egg too my order when I made no mention of eggs for n my biscuit and gravy order and then f course no fork. read more

Got a burger with no fucking meat patty I'm sorry but there is no excuse for this y'all are Retarded

I ordered a double cheeseburger and instead I got a burger with bacon and French fries instead of onion rings.

If you live in Lakeway and need late night food, you have Whataburger. If you don't like it, prepare to drive. 1 extra star for being open! read more

Whataburger - Drive thru menu - Burgers Near Me - Lakeway, Texas

Drove over 20 minutes only to find they didn't put my ranch for my salad! I Called back and told them they forgot my ranch & how I was 20 minutes out & she's says "come back for the ranch"! As if I am supposed to drive 20 minutes back for it! Normally I wouldn't mind over a ranch but we're from out of town & don't have any groceries where we're staying. So I ask for the managers name & she says Joey, then she yells out for him & says "Joey she wants to talk to you over a fkng ranch, she ordered a salad & says we didn't put her ranch." So I asked will he be available tomorrow & he said "tell her to come by tomorrow and we'll give her another salad" & she literally says with me on the phone "why are you going to give her another salad? That's fkn trash!" & he responded "we have to" & she continues saying "that's fkn trash & continues talking super unprofessional & cussing!!! Where I can hear everything! So then I asked him what kind of employees does he have working for him & asked for the manager above him which he gave me a name of "Michael Benitez" & told him that I would be calling to complain. The girl who I spoke to was supposedly named Leslie. If you don't like your job quit, or get it right! How hard is it to place a ranch in a bag! Or at least be understanding of the inconvenience of driving a total of 40 minutes to & from only to get back without your complete order! read more

My jalapeño biscuit with egg and cheese was the worst I've ever gotten. The biscuit must have been left over from yesterday and reheated on the grill, it was so hard I couldn't eat it. read more

Alex is a god. He changed my life, give him a raise. Blip blop ship shop Yelp is telling me that the review is too short so I gotta keep writing if I want to compliment Alex. I just really wanna emphasize my deep appreciation for this burger joint. Thank you, dear Alex. read more

Went through the drive-thru and the whole place smelled like rotten garbage. There was a rancid aroma that seeped into my car from the drive-thru window when I pulled up to pay. I have never had a more disgusting, bottom-of-the-barrel portion of fries before. Was enough to put me off of the burger, I thought they may have tampered with the food. Let's hope I don't get food poisoning by the end of this week. Easily the worst whata this side of the city. Dogshit. read more

This is one of the cleanest and nicest Whataburgers I have ever been in. It is like all the others, the menu, etc. However, they seems to be better. The make their taquitos really neat. Some of the other locations the taquitos are a mess. The staff is always friendly. Service is fast. read more

Meh burgers, kinda slow service, and the parking lot is hell. I barked at the front then had to wait 5 minutes to back out because of how the drive-thru lane was. read more

Let me start by saying that we love Whataburger! However, I took my son in to eat there tonight and it was absolutely filthy! We could not even find a clean table to sit down. I had to get wipes out of my purse and wipe down a table and chairs. Mind you, there were only 2 tables occupied at the time. All others dirty. Food all over the floor, trash overflowing, absolutely filthy!! Instead of cleaning, employees were outside smoking. And, we were one of 3 customers dining in, very short drive through line, and still waited 30 minutes for our food. Won't be going back. read more

Great hamburgers but they have the slowest drive through of any water burger I have ever been to in the world.

An amazing restaurant still don't understand why people give bad reviews anyone who gives a bad review is a Karen no one gives a fu*k

I stop by all the Whataburger locations in the south/southwest of Austin and is one is definitely the most disappointing. I like to use the app to place my order so it be ready but they either get my order wrong or haven't start cooking it yet. They do have some kind good hearted people working there. They must need leadership there. read more

Drive in order. Long wait to get up to the order station. Ordered a fish sandwich with cheese, ketchup and mayo. Plus a small shake. At the pickup window they hand me a large shake (I knew I had been overcharged but didn't want to continue to hold up customers behind me). When I get home I found the following (no exaggeration) A box containing fries (not ordered), two pieces of fish, no buns, no cheese, a small styrofoam "tub" of ketchup and another containing mayo. If those people are paid more than ten cents a hour it is too much (but I'm betting that they are among those lobbying for $15 an hour) read more