My great grandfather always loved Whataburger. He said it was the closest thing you could get to the dime store hamburgers of his youth. They may have changed the patties to be a bit thinner and imo made out of a lower quality beef in the last twenty years or so but I still think they are one of the best fast food burgers around. I had a great experience at this location. The staff was very courteous and promptly took my order. They kept their cool even when some of the local college kid's started throwing fries at each other, and then the staff, after maybe a few too many adult beverages at the football game.They brought the order to my table and then came back later to make sure everything was cool. I like that in a fast food place. It's almost like a regular sit down restaurant in that regard. Fries are second only to Wendy's but only because they use sea salt on theirs that I like. Come in for a taste of nostalgia any day of the week, and since it's open 24 hours, you can get your late night nosh on too. read more

I can't in good conscience give this Whataburger a positive review. We got there and no one was in line. No orders were being processed. All the employees were just standing around. After at least 89 seconds one of them finally decided to take our order Fast forward. TEN minutes later they finally get the SINGLE burger done. Cut to going to get the fries. Nope. None there. She has to cooke them! What the hell is going on here? How can you possibly spend all that time and not know you are out of fries!?!?! Seriously everyone who was in this store at lunch 7/4/26 should be fired. They are all incompetent read more

Blueberry muffin was the greatest guy of all time, gave us a free milkshake because FRY GUY made the first milkshake and it was all syrup in the bottom. Great experience, truly felt like a hometown mom and pop kitchen, would recommend! read more

Whataburger - Post Whataburger - Burgers Near Me - Lubbock, Texas

Decided to use the app. Ordered a bacon cheese burger with an extra patty no tomato or pickles and mayo instead of mustard since I have fancy ketchup at home. I'm told my order will be ready by 10:18. I get there at 10:20 hoping I wouldn't have to wait and give them my name. I'm then holding my coke for another 20 minutes just to get a soggy plain whataburger with jalapeños on it. At least the fries were fresh. Don't use the app. The people who were ordering in person were getting their food within minutes. I'd check to see if your order is right as well if you get delivery. read more

i would give 0 stars if i could. waited 1 HOUR in drive thru. they gave us the wrong order. went back and waited 45 minutes in the lobby for our food, for them to say it's just been sitting there. food was COLD. fries were STALE. read more

Want to be told to "GET THE F*** OUT" and have the police called on you over a piece of cheese? This is your place. Came in later at night with some friends when one of them realized their burger didn't have cheese on it. They thought it originally came it, went up to correct it, paid for the extra slice, and said "thank you." Everyone was frustrated as it was late at night and quite busy, and I don't know if the manager was having a bad day, or was too excited to finally be a manager. But the next thing I know, he comes up to our table and yells expletives at us, and that we need to leave or else he is calling the police. We let him call, as our Uber wasn't anywhere near us and it was near freezing outside. Needless to say, the officer that came let us finish our food. read more

My boyfriend went in there to get a salad... A SALAD and it took them 30 minutes to get that shit out. Yeah no

Update: Seven weeks later and still no refund. Original post: The complaint I just sent to corporate: When I arrived, none of my order was ready, including my drink. They gave me a cup to make my own drink. However, there was no sweet tea brewed. I informed them at that time that there was no sweet tea brewed, yet, nobody began making any tea. Many minutes later, they brought me my food and still had not begun making any tea. I told them that I did not want the food anymore since I would still have to wait for them to make the tea and my food would be cold by the time they brewed it. I called to get a refund for my order since I placed the order through the app. The person who took my call was rude, he interrupted me, and he talked over me. He told me I would be refunded for my order. He also told me I would be contacted in order to provide feedback about his poor customer service. I have still not received a refund even though it has been over five weeks since this occurred. I have also never been contacted in order to provide feedback about his horrible customer service. Since then, I have called multiple times to say this exact thing and, each time, the person who answers says the same thing, that they will escalate the situation, that I will be contacted, and that I will be refunded. None of those things ever happens. You still owe me money and nobody has bothered to contact me about this ongoing terrible situation. This is the worst customer service I have received from anywhere ever in my entire 39 years of life. How dare you steal my money, refuse to apologize, and refuse to make the situation right? read more

I decided on a wednesday night that me and my friends wanted some whataburger and place the order through uber eats... well our guy gets there and is ignored by staff and manager working. I am so disappointed about how me and uver driver were treated. This is unacceptable and unfair because we just wanted our cinnamon rolls and a whataburger. DONT EVER TRUST THIS WHATABURGER FOR GIVING YOU THE UBER EATS. read more

The kid at the counter botched my order, but I called in and the manager answered. She said she would remake the burger immediately and also threw fries in there too. Been going to Tech for a while and management has always been good here read more

First time at a whataburger here last week. Service was fast, food was good and restrooms clean.

I should've slapped the shit out of the cashier with the big attitude. I never thought whataburger could be nasty until I came here.

Place has the worst management be ever seen in my life, if I had to say, Whataburger hands down has to be the laughing stock of the fast food industry, laziest and slowest employees I've ever seen my grandma could serve food faster. read more

How has no one reviewed *the* campus Whataburger? I see a line from morning to night out here.. The Whataburger theme is Texas Tech! *sigh*. Anyhow, yeah it's a Whataburger, but it's our whataburger. It's fast food thats open late enough for most of the DD's to stop and get their possey a bite before they crash. It's where students gather without prejudice and enjoy the same love. The location is conviniantly placed near campus only a 5-10 minute walk from the seal or center of campus. Next to white girl nation (Chipotle & Starbucks). The establishment is well taken care of and very clean every time I've been there even with the big crowd. There are sometimes lines out the door and even then everyone gets taken care of. The staff is very attentive and nice. The quality of the food is as it should be. Whoop! read more

i ordered from lailah m. and she was very disrespectful to me for no reason. they didn't allow me to get water and said i got my shake when i didn't. Very sad to see workers argue with a customer over a shake. :( read more

I rarely go to Whataburger and I do NOT recommend this place!! Had one bite and had a crap ton of hair in it. I asked them to replace it and the manager went to the back, got everyone and started laughing at it while he was showing everyone the clots of hair, touches the hair, then proceeds to not wear gloves and remake the burger without washing his hands. Worst Whataburger ever! Never coming here again! read more

Whataburger - a sandwich wrapped in yellow paper - Burgers Near Me - Lubbock, Texas

All I can say is Dammm, Damm, Damm been wanting a good burger since I left Cali for NM had a appointment in Lubbock and pulled into this place. Feeling total Luv after first bite of this burger, top grade beef , meaty, nice condiments and sides , friendly staff . All I can say is Dammmmm I look for reasons to get to Lubbock so I can have a this burger. Working my way thru the menu . Oh snap forgot to mention the shakes [Tasty ] read more

I came in at 10:40 last night and did not receive my ONE burger and milkshake until 40 minutes later at 11:20. 40 minutes for one burger. If I wanted to wait that long I would've gone to get a 3 course meal at a sit in restaurant, not a "fast food" place. Seems like they need to clean house. Literally and figuratively. I actually warned a man who was walking in that I waited 40 minutes and he decided to go somewhere else. Will not be returning to this location anytime soon. read more

Worst egg and sausage sandwich ever! Cold and tasted like it was cooked an hour earlier....very disappointed considering whataburger is one of my favorite restaurants read more

The worst Whataburger Jr I have ever eaten! Meat was cold and the fries were cold!! The place is packed with people and the food should not have been so cold. To top it off, it was freezing inside the restaurant! read more

I got food poisoning here... it was horrible.... I had to not get paid for 2 days because of eating here... Also they have a huge homeless problem here. I am all for helping them, but I can stand it when I'm trying to eat and like 5 different homeless people ask you for money. And it's crazy when you go outside and they all run up to you..... I really do not like this location. read more

Whataburger is great and the service is usually good but this one has fallen in-between the cracks as the security is abrasive and the lobby cleaners are rude. Last time i went i was told by a lobby attendant " don't you leave with this table dirty , leave it as you found it " i was i a big group and had already cleaned my area yet she felt the need to act in that rude manner read more

This place was awesome. Great service and great food. I went to Tech in the 80's and I wish there was a Whataburger back then.

You can never go wrong with Whataburger. I have eaten them all over the state and they never disappoint. Ate at this one on a Texas Tech game day, so it was a little crowded. But service was fast and food was good. read more

It's good food, but like all other Whataburgers, they aren't fast. This location for some reason doesn't have a drive-thru, worst decision ever made by a Whataburger. They also always seem to have new people who are still learning. read more

CUSTOMER SERVICE WAS AMAZING!!!!!!!!!! the food was hot, and delicious! I felt at home with how warm they were here .

Kevin is the best guy here!!! Always makes me laugh and doesn't act like your presence is an inconvenience. I drive 20 min out of my way just to order with Kevin. Also love Debra she's a sweetheart read more

went there, waited an hour for my food, ask for a refund, the only manager capable of doing so took 30 minutes to come, and the cop started unfairly treating us and being on the managers side when me and another lady (who had the same thing happen to her) were jus trying to not get scammed!!! shitty place. read more

Worst service from any whataburger I've ever been to. Cashier was rude and When our food was ready the guy told us to come get it from him. He refused to bring it to the table and it wasn't even busy. Our water cups they gave us were cones... Idk how you're supposed to eat a burger or anything else while holding a cone cup since you can't set a cone cup down. Just overall a terrible experience. Never going back to this location. read more

a couple different groups of people were here last night hanging out when the MANAGER came out, SCREAMED at one of my friends from behind the counter to get off the table. it's not like he was standing on top of it taking his clothes off, he was just sat on it doing nothing. and that's so unprofessional...! at the very least you could walk over to him and ask him to get off but for you to yell across your restaurant, making it dead silent?? what the heck? made all of us feel unwelcome and honestly a bit angry. read more

I have been to this whataburger many times over the year and a half ive been at Tech. They have now permanently lost me as a customer, you can almost certainly count on the staff messing up your order every time you walk through the door. I ordered a whataburger and they didn't give me what I ordered so I talked with the girl and she brought me out another order this time "fixed" and it was still not what I ordered TWICE...won't be going back. AVOID this restaurant there are many other options. read more