The food was right on point! We tried different dishes since my friend had never had Peruvian cuisine. He wants to come back to try more. We ordered lomo saltado and it was ok. The steak was over cooked. But papa a la guancaina was perfect, arroz chaifa was perfect, the maracuyao drink was perfect! I will happily be returning to this place. The owner was very friendly and came to our table to chat with us. They also had live music and it was a nice touch. read more

Potbelly - The menu! - Sandwiches Near Me - Lubbock, Texas

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My favorite sandwich shop in town. Excellent service from friendly employees. Quality is assured every time you order. read more

Potbelly isn't just a great sandwich shop with a rich history--it's an experience. I think everyone in Lubbock should try it before declaring their favorite sandwich place, because once you do, you'll probably have a new favorite! The sandwiches are classic, and the bread is made in-house and toasted right in front of you. It's the kind of place that makes you want to go to the store, buy fresh deli meat and cheese, and try to recreate it at home--but it's just not the same. And that's when you most likely become a recurring customer, because Potbelly is built different. I can't wait for you to try it. If you've read this far, I hope you have the best day ever! read more

My fiance and I just stopped into this location and we were the only customers in the building. When we ordered the employees acted as if we were inconveniencing them... we came in over an hour after they opened and they appeared to have nothing prepped. There were no cucumbers or mayo available, then proceeded to give us mayo packets to put on our sandwiches ourselves. The soup was also cold and there were other ingredients missing from our orders as well. Would be 0/5 stars, if I was the franchise owner I would be pissed. read more

Potbelly on 2402 9th has the best customer service!! Friendly staff. We like them so much we eat here 3-4 times a week and love their salads!! Below is their farmhouse salad I get it without the blue cheese and tomatoes though. We will continue coming here for a long time. Also if they mess up your order just nicely tell them and they'll be glad to fix it!! read more

Potbelly - Sandwiches Near Me - Lubbock, Texas

Always out of Mac and Cheese. Even when they are slow they take forever to get my food to me. I just want my Mac and Cheese man. Just put the sandwich in the bag bro. Update: Me and Girlfriend just waited 10 minutes to checkout and eat because the employees were yapping and didn't want to check us out. Now enjoying a soggy sandwich. read more

The panini and soup was good. A little confusing for the ordering process. You stand infront of the guy and he doesn't say anything to you so you move up the queue only to backtrack back to the guy that ignores you. Cashier was nice at the end and seemed to want to upsell on everything. But also you have to tell this guy what you ordered. Thankfully I was just ordering for myself and didn't have to remember a bunch of names of sandwiches. Perhaps the guy at the register should take the order and not the cook? Also weird to have to tell the cashier what I just ordered from the other guy. Would make more sense for them to streamline this process. Crowded for lunch, food was done fast, waiting to put order in took longer than the sandwich and soup. read more

Amazing customer service, super friendly crew, food was made in front of us, fresh meat, cooked correctly, efficiently, and was delicious! The restaurant was super cozy and the music was at the perfect volume. Great place! read more

It was our first time in a while coming to potbelly and when we walked in we noticed no one was inside, when we went to order the girl working the counter was being super rude and a smartass, then she messed up my order and gave me attitude when I asked for my receipt. I used to work at a sandwhich place and if we treated our customers like that we'd be fired. She needs to be trained on customer service, if it were up to me she'd need to find another job. read more

Put in an online order at 10:07am as we went through town in a hurry. Sitting here at 10:53 still waiting (20min)! Order wasn't ready then they gave it to someone else. Total incompetence! It wasn't even busy! Will pick the other location next time. Potbelly's do better! read more

Food good, a little pricey. Staff not very attentive, says to let them know fixings by register then made it their way and not mine. Still tasted good. Even with Togo order I had to ask for a bag. Sides good too. read more

I have been a customer of this sandwich joint for a few years now and never had issues up until recently. I could always rely on a good hot sandwich while at work. I especially enjoyed the $0 dollar delivery fee. But the past few times I ordered from here the sandwiches were either burnt or flaccid. Now as I'm trying to get some lunch today I noticed a delivery fee of 3.99. Why? Y'all don't even deliver the damn sandwich and you want to charge a delivery fee? That is doordashes job. Y'all don't need a delivery fee unless you personally are delivering it. Common sense. read more

Came in here for a simple sandwich, and they did not have 2 of the items I wanted from the menu. Also the lady that made my sandwich had attitude and no patience, she was a smaller lady with glasses. Only reason why I give it a 3 stars is because the lady that checked me out (her name showed as Ken on her name tag) was awesome. Ken politely served me and was very polite to talk too. Ken is holding down this establishment. Other than that, the sandwich and soup I got was great! read more

My experience at this Potbelly has always been excellent. The food and service is always extremely fast, the workers are always very polite and personable, Especially Erica. Lastly the ingredients are super fresh for every sandwich. read more

Worst place ever. I am a vegetarian and I order a Veggie Melt. I found chicken pieces in my sandwich. Had the worst experience ever. These guys don't care about cross contamination. read more

Potbelly - Sandwiches Near Me - Lubbock, Texas

The Wreck is just a really good sandwich, and this place is one of the few restaurants that will actually make stuff spicy if you want it, and they do it by adding their blend of "hot peppers". It is so good. My wife loves the soup, mom loves the salads and soup, and I cannot get enough of The Wreck. Now you know. read more

Service was very rude.There was a lady who was screaming and not being a good coworker to her other coworkers.

The employee making our sandwich was amazing ! I accidentally placed the wrong sandwich order (completely my fault) and the employee was nice enough to make me the sandwich I wanted originally. The employee was understanding of my dietary restrictions (no animal products whatsoever). Store was very on brand for the name. read more

I came into the restaurant across from Texas Tech, was greeted by a beautiful young woman with a pretty smile, answered all my questions about all my food allergies and she helped me choose my sandwich and talked me into adding a soup and a cookie. I had a great experience and looking forward to eating there again next time I go to Lubbock. The young woman's name was Erica if I remember correctly. as I say to eat and enjoy my meal, I saw that the store quickly got busy and i watched the flow of how quickly your team got through the customer needs and friendly service. Erica smiled and greeted everyone. she is definitely a big plus to your store. thank you for the wonderful food and customer service. PY read more

They served me a meatball sub with no meatballs, just bread, and they did not refund me or even apologize. Ridiculous! read more

Potbelly - I took a bite before I realized there was no meat in it. - Sandwiches Near Me - Lubbock, Texas

Great sandwich, great service. The only thing bad I can say is the sandwich is so big you can't eat it in the car. Not really a bad thing

The food is great but the service needs help, don't order online because they will leave ingredients and not let you know. They also close an hour early because they feel like it according to the manager Matthew or Mark. I only reason I still go is because I have points to use on the app. read more

These sandwiches are so delicious!! Lightly toasted hoagie rolls with melted cheese and anything else u like! I choose all toppings. This is one flavorful, juicy, mouth watering sandwich. We crave Potbelly's often! Even our kiddos! read more

I am glad that there is a descent sandwich place near Tech. And I am glad that I tried this place finally! I have seen Potbelly at many college towns but the word "potbelly" kind of scared me away because that's definitely not something I want to have :-) When I am on the run and cannot afford much time for lunch, this has been my to-go place for the past months. And, their sandwiches made with fresh ingredients made me feel energized right away. What really makes me happy about this place is the bread quality. Some sandwich chain uses bread that just looks and taste sad but it is not the case for Potbelly. Their bread has right (a bit chewy but still soft)) consistency and it does not get soggy at all even after carrying the sandwich for a while. Plus, their ingredients are always fresh and people who work there are very friendly. My favorites are Mediterranean and turkey BLT (on original bread) sandwiches. I highly recommend Mediterranean because the hummus they use for this sandwich just tastes perfect. It's not too garlic-y (means that we can eat it before meeting people) and it's filled with fresh veggies. I often get their sandwich as to go but the ambience is pretty nice, too! So, I recommend dine-in option as well. read more

Potbelly - Mediterranean (minus artichoke) - Sandwiches Near Me - Lubbock, Texas

Potbelly Sandwich Shop-Temporarily Offline you are truly remarkable, I had a spectacular experience here today. Definitely great value for the price. Always fresh, always yummy. Everything is tasty. The staff were extremely welcoming, helpful, and very easy to talk to. I enjoyed everything at Potbelly Sandwich Shop-Temporarily Offline. read more

I am so surprise with this yummy sandwich haven. They had live music on a Tuesday for lunch. What a delight. It was a lovely older gentleman playing his guitar. He was a very nice musician to accompany my chicken and cheese flatbread sandwich. I added bacon and avocado and dipped my flatbread in ranch. It was very fresh and the perfect amount to fill me up, but not make me feel fat like the michelin man. They staff was helpful, I haven't been very many times. I likes the atmosphere and I they deliver now. I good thing to know for those who need more food is they offer 30% larger sandwiches for an up charge. I think my husband would be all over that. This is a great lunch spot!! read more

Potbelly - Sandwiches Near Me - Lubbock, Texas

Potbelly staff, REALLY?!?! I think this place as a chain is actually pretty good. In other cities I've lived in, I was a frequent customer and was excited to see them build one here in Lubbock. I stopped by for the first time today only to be disappointed. After quickly walking in, I ordered my go-to...uptown salad. Sounds delicious until the person working there doesn't know what their doing and/or I guess doesn't know how to read the description on the menu. How do you end up with egg on an uptown salad? Ask the Potbelly Lubbock staff who clearly need more training. While making my salad he kept using his forearm to rub his nose. DISGUSTING! On a normal day, I'm a huge fan. After visiting this location, I'm going to say it's a disaster waiting to happen. read more

Came in four lunch right in the rush hour. The line moved pretty quick. My sandwich and my coworkers were not correct. We went back up and we were greeted with very friendly sandwich makers that were more than happy to help. They quickly fixed the correct sandwiches and gave us a cookie and coupon for a free sandwich for next time. The building was clean, the staff was friendly and the food was good. read more

The food was just okay. We had the meatball sub, Mediterranean Sub, and tomato soup. The sandwiches were good and the soup was very rich. All and all it was pretty solid sandwich shop. Will try it again. read more

This place is excellent! I had a chicken chicken salad and my husband the Wreck--very good- my sister had turkey club on wrap - highly recommend read more

I've been told to try this place more than once. But I just kept forgetting! So finally today I decide to pop in for some lunch. You know like when you first go somewhere and you don't know what's going on and you have no idea how to get in line. That was me. So I quickly decided so I didn't hold up the line, "Pizza sandwich, a half with a side of double bacon Mac please" my lunch partner tried the BLTA, side of enchilada chicken soup. It looked really good, I should've taken pictures. But it was the most unflavored experience of my life lmao. Mac was cheesy, and moist. But I definitely don't recommend to a friend read more

Took kids here when we brought them to Tech. Restaurant interior is neat for a sandwich shop. Liked the fact they heated sandwiches it gave them a different taste. Not much of a variety of sandwich choices and a bit pricey. It is close to campus but nothing great. read more

As much as I hate to admit it, Potbelly is pretty good. It has easily become my favorite sandwich shop. I'm a pescatarian so I usually get the tuna sandwich or mushroom melt and they are both amazing. Also, the oatmeal chocolate chip cookies are low key fire as well as the dream bar. Plus the customer service is always great. Definitely worth a try. read more

Love love love this place! Everything! But here are some of my favorite things: 1. Hot Peppers 2. Salt &a Vinegar chips 3. Their oatmeal chocolate chip cookies 4. Their pumpkin cookies 5. You can customize your order and get the exact nutritional facts for your sandwich. Awesome!! 6. ALL OF THEIR SANDWICHES. Seriously, I've never had a bad one!! Really want something comforting? The pizza sandwich or the grilled chicken cheddar. Want something light? Get their chicken salad or turkey Swiss sandwich! Want something spicy? Their Italian or their buffalo! All delicious. read more

Hands down the best sandwiches in town. ALWAYS get a cookie. Oh, and they cater! I could brag all day about Potbelly. This is the one and only sandwich shop worth your time. My favorite meal here is a Wreck sandwich (salami, roast beef, turkey, ham & swiss) on multigrain with everything but mayo and oil, a bag of jalapeno chips, and an oatmeal chocolate chip cookie. The sandwiches are made as you travel along the counter, and the folks behind the counter always offer great suggestions for add-ons to mix things up! Salads are also a solid choice here. First, they're HUGE and they have a substantial amount of protein on them. Also try their soups - tomato is my favorite from here! Returning to the topic of cookies: they have a 5" diameter, and they're baked fresh daily. They offer sugar cookies, brownie chocolate chip, and their classic OCC (oatmeal chocolate chip) that is worth buying someone if you want to boldly tell them you love them. All three are so, so good. At only $1.25/cookie, skip the soda and choose the cookie. Their catering is also amazing. They sell really, really reasonably priced meals as simple as just sandwiches, or the whole shabang. All sandwich toppings come on the side, making feeding a crowd so much easier. The Potbelly team has always been prompt in delivery, and they set up the entire spread for you. And they don't accept tipping and there's no delivery fee - they are always so kind and just want you to enjoy your big party of goodies! If you're planning an event or get together, choose Potbelly's online ordering or call ahead, and you're sure to love it. Believe me: compared to the other sandwich catering options in town, this is actually delicious and it's really affordable. Alright, I'm now going to tell all my coworkers we're ordering from them this week. read more

I really enjoy this place, and I love the friendly staff. When I order online and come and pick it up, the food is always ready on time but still tastes really fresh! I really enjoy asking the workers to make me their favorite sandwich, exactly the way they enjoy it. I've never been disappointed. The crew is really helpful and friendly and the food is always fresh. I like the broccoli cheese soup in the colder months, it always seems to hit the spot. I'm a slight iced tea snob, and their tea is always fresh. They also have live music on certain nights, which is really cool and a fun twist for a sandwich shop. I've never had a bad experience here and I enjoy swinging by to pick up lunch! If you have a sweet tooth, they have a blonde brownie bar that is one of my favorite treats to enjoy! read more

A group of friends and I went here the other day when Torchy's was too packed for a quick lunch. The staff was fabulous, helpful and funny, but one of the guys told me it would be the best sandwich I had ever eaten, even "better than Scholtzky's." Nope - it wasn't (was pretty much the same). It was really crowded and it would have been nice if there had been additional seating. They had a live singer and it was loud enough to hear, but not so loud that I couldn't carry on a conversation with my friends. The outside patio looked nice, but it was unfortunately too cold outside for that! The drink selection was extensive, with bottles of juices, water, etc. at the front and a soda fountain machine at the back. Didn't seem to be a large selection of sandwiches, but everyone in our group, including a vegetarian, were happy. Overall, very cute place and I would definitely go again. read more

This has been one of my go to places for lunch near Tech for years, but something must have changed. Today I went in and all but one of the employees treated me like they were mad I came in. The lady that checked me out got mad because she didn't hear me say chips and a drink. I just paid for my sandwich and left. Too many other places to eat to take that. read more

The food and shakes are great. I just never really get sandwiches all that often and therefore don't tend to think of going here. The staff is always friendly though. read more

I am disappointed with the new menu. They have eliminated the veggie sandwich and the chickpea salad. Now, there is only one vegetarian option on the menu (the Mediterranean sandwich). All of the salads have chicken, and are priced to include chicken. Lame in 2017 to have only one vegetarian option. read more