This is my favorite Whataburger! The people here are always so friendly and the service has always been good. I usually order the same thing, #5 with a Dr Pepper, and it's always fresh and hot when my number is called, which by the way, is a very reasonable amount of time. And the restaurant is always well kept and clean. The real star, besides the food here, is the staff. Every time I've visited this location, the ladies working are friendly, greet you on arrival and make sure you have everything you need. Just an overall great experience and we look forward to stopping in again next time we're passing through Opelika. read more

Probably top three of worse burger I ever ate. Burger was cold and it looked like Stevie Wonder made the damn sandwich. I believe in hiring people that mentally challenged but did Whataburger have to hire all of them? Won't be back. read more

Have ordered here three times. Each time the order was wrong / incomplete. Don't expect what you pay for.

Food is typically good. But not sure why it takes so long to get food. Especially im the morning when there are about three things to order.

It is a bit of a hike for me to visit Whataburger, but as someone who has lived in Texas and loves this chain it is totally worth the drive! I use the online ordering on the app and have never had an issue with customer service and curbside pickup. We were missing a fry one time and no questions asked when we went in to let them know. Just hot and fresh fries given to us that were not in our bag. We also always order a cheeseburger and customize it to our liking. We love Whataburger! This location is doing a great job and well worth the visit if you are looking for a delicious burger. Also, the spicy ketchup if you have not! read more

Whataburger - Burgers Near Me - Opelika, Alabama

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The #5 combo - Whataburger With Bacon And Cheese - is my favorite meal at any restaurant, period. I could have one for lunch every day and never get tired of it (and one time I did for a week). Call me nitpicky, but I would like to voice disapproval of the newest Whataburger buildings; my daughter said it looks like a car dealership and I don't think she's wrong. Some version of the A-frame is needed! read more

terrible customer service, food takes forever, placing online order isn't faster AND will not be coming back.

Stopped through on our road trip - delicious, large burgers and perfectly salted French fries! Very good drive thru service. The large fountain drink is truly LARGE - barely fit in our cup holders. Will definitely stop in again on our next trip! read more

Always great! Burgers, Chicken, Fries, ands Shakes. Order on the App and it's ready when I get there. read more

Duh..... I'm from TEXASSSSSSS! I haven't had Whataburger in almost 5 years.... Basically since we PCS'd from hood because I didn't know they had one anywhere close to where I am.... Sooooo, naturally I am going to hype the hell up out of my favorite!!!!! Get the patty melt with onion rings and spiced ketchup.... Or you'll jinx your future generations!!! ‍ That is all!!!! Well; I suppose it's asking me too elaborate... but there's really nothing further to say... Whataburger beats in N' OUT... hands down.... Sorry for the loss..... Oh, and you can't go wrong with the glorious site of that orange W sign when you see irNnn read more

Good. Service. Good food. And good drinks and. Nice employees one of them was serving. Ketchup and all that stuff on a tray and Giving them to f costumer will come here again and it's very quiet and. Nice music. Btw.!! - kat read more

I was a little hesitant when I saw the low reviews, but upon arrival the building was clean and well maintained. A gentleman was outside cleaning the sidewalk when we walked up and when entering the business the aesthetic and cleanliness was very noticeable! Employees were prompt and efficient! Our complicated order came out perfect and it was absolutely delicious! All I can show you as evidence is the trash filled tray that did hold burgers, hot salty fries, and a jumbo cookie. The staff was pleasant, attentive, and helpful! So don't let a bad review keep you from stopping in! This was my first ever stop at a Whataburger and I was not disappointed! read more

Whataburger - Evidence we tore it up - Burgers Near Me - Opelika, Alabama

I haven't even gotten my food and I already want to off myself. I have been sitting in line for like an hour and haven't even ordered. First and last time at Whataburger. read more

Food is great, but the service is why I'd rather make a road trip to the next location. By the time you factor in the wait (whether you order ahead or not) and the vulgar language from everyone behind the counter, making the longer drive is worth it. read more

I'd give this place 10 stars if I could simply because Zikia running the customer service deserves her own five star rating. Great food and excellent customer service. Sticky ketchup is a great add. Extremely glad we stopped in as we are just visiting but I'll remember to come back simply because Zikia went about and beyond to make our first whataburger experience amazing. read more

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Hamburgers are never hot off the grill. They would be really good if they were. The reality is that Whataburger is ALWAYS lukewarm at best.

I can't even begin to know how to write how terrible of a meal and experience I've gotten from this place. Every part of my order is incorrect. And some of the fries are still FROZEN. I have never ever experienced that at a fast food restaurant. My "plain triple bacon cheeseburger" had no bacon, no cheese, three patties, and a THICK layer of mustard? My "regular triple bacon cheeseburger" has no bacon. The chicken that was ordered with BBQ sauce (and even on the receipt says BBQ sauce) has mustard instead . I asked for three jalapeños ranch sauces on all the burgers- didn't happen. I wish I could get everything corrected but sadly I didn't realize everything was messed up until I got home 40 minutes away. I was so excited to finally get a Whataburger in the area but honestly this location has most recently just become a disgrace to the brand. The people were nice, I guess, no complaints in that department (Only did drive-thru). But after this experience I've talked to others that have said this establishment consistently and more frequently has been messing up orders that it is now just expected. Sad. read more

The service was terrible!!!!! I waited in the drive thru for over an hour to get 3 meals and they forgot one meal and said they didn't ring it up even though they did. They have no work ethic. THE WORST SERVICE I HAVE EVER EXPERIENCED!!!! read more

Just terrible. Not much of a better way to say it. Entered the drive through line at 9:28am, 3 cars ahead of me. I thought no way it could be too bad, but how wrong I was. Left at 9:45am! How can it take that long to move that few people through? The service is unfathomably bad and slower than any other fast food place in the business. The food is also super low grade. Don't ever go here. read more

While the food will leave a great taste in your mouth, the service won't. Waiting in line for 15-30+ minutes Is so insane to me, especially considering how many people they have staffed throughout the day. read more

We were in town to visit Auburn University and wanted to try restaurants that aren't local to us (Kentucky). We were a bit late getting dinner (around 9pm) and other similar restaurants were closed so we decided to visit this location despite the reviews-we are SO glad we did! Some of the items we got: spicy chicken sandwich, onion rings (YES!), grilled chicken sandwich, fries, coke flat (YES again!) and banana pudding shake (YES YES)! The customer service was fantastic in the drive-thru. The young man who helped us was very friendly and all of our order was there (which I can't say for a lot of places nowadays)! I highly recommend! read more

Tried for the first time. Pretty good! Lots of food, I was stuffed! The best part was our customer service experience. Ms Carla G was so kind and made a great impression. Interior was clean and tidy. Sanitation was 100! read more

Have eaten at this Whataburger several times. It's a cut above the other chain burger places. The burgers, fries, and shakes are all good. The service was fine. Seems a little pricey, but what isn't these days. If you are looking for fast food at this exit, it's probably your best bet. read more

Service is EXTREMELY slow. I have time to write this because I'm sitting in the drive though line and have been sitting here for 15 min. Not because there's a lot of cars, it's just not moving. Ridiculous. Workers are also rude. read more

Order took exactly 20 minutes from pulling into drive thru line until food was received. Way too long for a fast food restaurant, should be no more than 5-7 minutes. And to make matters worse, the food was at room temp, not even warm. This is the second time I've had this same experience at this same location out of a total 3 visits. So, I won't be returning, there are many other options to have to endure this lack of quality and customer service. read more

Review: NEVER EVER GO TO THIS WHATABURGER!!! If I could give it 0 starts I would! We sat in line for 30 mins waiting for our food not only that but there were 4 cars behind us and all 4 cars behind us received our food before we did! As I noticed everybody's order was going out except ours I went inside to speak with a manager to receive a refund . She then took 10 mins to find my receipt and refund me . When I asked for some type of compensation for waiting at the establishment for now of a total of 45 mins and only receiving our drinks all the manager did was refund me and apologize for the inconvenience. She didn't offer anything or show any Initiative that she was even willing to try to make the situation better . Every time I go here I have problems DO NOT RECOMMEND read more

Hopped off the interstate while traveling last Thursday for lunch. First I will say the burgers are good - big and juicy. The customer experience was VERY lacking. We ate inside, and there were three people ahead of us in line. The cashier, a man that appeared to be a manager, possibly in training, was taking orders. It took him a very long time to process the first person's order and kept calling for help from others. I ordered a double cheeseburger and a Dr Pepper shake, which, by the way was very good. My husband ordered a double bacon burger meal. Since the shake was not given to us upfront, we assumed it would be brought out with the food but it was not. I went back upfront and got back in the line but a very nice lady that was walking around providing ketchup, etc. was able to get my shake for me. When I returned and looked at our food, the order was not right at all. I was given a meal (fries) which I did not request, but was not given the drink that should've gone with the meal Yet was charged full price for the shake on top of that. My husband's burger came as a single instead of a double. We solved the issue with his burger by me just giving him one of my patties. After I saw the size of the burgers, I knew I wouldn't be able to eat the double burger so that was no big deal. Since the order was not correct and we were overcharged by at least $6-$7. I had to get back in line and wait once again to get to the manager. When I told him what happened, he just looked at me with a blank stare and acted like he didn't know what I was talking about. I explained a 2nd and third time that I had been over charged since we did not get what we ordered. By the way, he did not call our order back to us and verify our order. Ultimately since we were traveling and in a hurry, I finally just took my receipt back from him and said never mind, I don't have time for this. He clearly didn't have a clue and made zero effort to find someone to tell him how to fix it. I understand if he was in training and didn't know the technical aspect of how to fix this error, but there was no apology and no effort to find someone that could fix it. Best of luck to him. read more

We have been here twice since opening and both times they screwed up the order.The first time we gave them a pass with them just opening.But tonight was no excuse.I didn't even complete my order in the drive through because the complexity of a burger with no bun and burger with cheese and pickle was to much that another person had to step in(I took it as someone training)I just ended the order and my husband went in and finished our order.But while my husband was in completing our order I parked and checked what we had already ordered and I let my kids eat.My mushroom burger had no mushrooms...My sons burger had this plastic chunk.My husband ordered a pico de gallo burger from inside and we ordered one in the drive through.The one that looks like it was dropped and shaken all the way to my hand was the drive through.With the amount of employees at this place they shouldn't be dropping the ball like this.This place is not up to par with WhataBurger.I think any Texans in the area should probably just make the extra couple hour trip to Fl and have a Texas quality What a Burger than come here.My husband had a reminder for the opening of this place.Never ever had we been to any Whataburger in Tx or Fl did we ever have any issues with our order.We sure as heck never found plastic in the burger and all the restaurants never had as many employees as this one does.The only reason it is getting a 2 star is because the guy who handed me the food was super nice and seemed to take his job seriously. read more

Whataburger - Plastic chunck in burger - Burgers Near Me - Opelika, Alabama

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Evening order around 10:30 pm. I don't think the service could be any slower - I think they had to kill the chicken first. Over 20 min for tender meal. Out of sweet tea. read more

This place is just really weird and gives a bad vibe. There's always at least 5 employees sitting down eating in here and the manager "Lewis" doesn't talk and walks away on you randomly. Also had to wait an insane amount of time for a simple order. read more

I had a double bacon cheeseburger meal. My little sis ordered for me and brought it home! Food was good, and the burger was delicious and the fries were still warm! read more

Long Time whataburger customer, this was a hard 3-4 for me. I will admit the lower scores you see below have validity. I believe the wait times and incorrect orders are a result of poor training and everyone being brand new at first . I went last week and the service was top notch, super friendly. Drive through didn't take long at all. And the food was really good minus fries were a little under done. Overall this location should have it all together before the other one comes down town. Thank god auburn will have two soon. read more

Upon arrival in the area for Camp War Eagle, our family was excited to see that Whataburger has two locations nearby. We grabbed dinner using the drive through. The staff were courteous and friendly. Our order was right and received hot off the grill. The food was delicious as always. We are glad for something from home for our entering Auburn freshman from Texas. read more

Very good food, hot and fresh, we had patty melt, Whataburger, fish sandwich, fries and onion rings.

This was had great food, but had slow service that messed up our order. Other than that it had good food

Worst service ever! SLOW!! Employee taking orders at the drive thru was super disrespectful and rude. Save your time and money and go elsewhere. read more

The food was outstanding with great customer service and short wait time. If you have tastebuds you should stop by and have the time of your life. read more

Great food, even better customer service. Every time I pop by I have to pick up some to take home. The cinnamon rolls are quite good. read more

Whataburger - Cinnamon roll - Burgers Near Me - Opelika, Alabama

Tried tonight for the first time, will never go back. We were stuck in line for over an hour because once you're in line, you can't get out. When we finally got the food it was awful. I had a mushroom bacon swiss burger with onion rings and a chocolate malt shake. The onion rings were the only edible item and they were grease bombs. The burger was burnt tasting and it tasted like the mushrooms were basted in salt. After leaving the line, we come around the building to see the inside absolutely FULL of employees standing around talking and playing. One hour and $26 later and we are going somewhere else for food because this whole meal went straight in the trash. read more

Crap show!! Workers have zero idea on how to work a drive thru. Out of onion rings and no milk shakes. Plus, order was wrong. High dollar food with low dollar service. read more