Since it was already about 10 AM since we were looking for something to eat late night of course.. i wasn't pleased of the service or the Ambiance firstly greeted and the lady took our order but I do not think she understood what we said we ordered two number twos one with other types of toppings one just with cheese my friend asked for grilled jalapeños she said grilled onions.. plus we had to tell her. Not twice not three times FOUR TIMES to help her get it right since she was confused and said regular buns but my friend said toasted buns not regular plus we had to wait 19 minutes just for. Our food to get here since they wanted to laugh and talk in the back about some competition look I think the manager needs to hire people who want to work if you don't wanna work just don't they got our order wrong too. They put everything on the burgers with of course real jalapeños but mine had everything on there except lettuce i wanted on it plus burgers looked dried and no flavor.. wouldn't recommend it unless your a dare devil. read more

The two stars are for the food. Always pretty good and consistent. The lack of more stars is for the lack of good service. I frequent this location a few times a month and have noticed new faces in the drive thru. Needless to say I miss the previous workers. The new girl working the drive thru in the a.m. on 12/16/ 25 is completely rude. She gave me dirty looks and acted like she was bothered to do her job. No friendly exchange of words ( thank you, have a good day, come back soon) non of that. Just a nasty expression on her face with dirty look in her eyes. I can spend my money somewhere else. Definitely not the "home town Whataburger" experience. read more

they forgot all my fries and the gravy was very watery and they forgot the toast and we got only half of what we paid for

I go to Whataburger at least once a month and one of my favorite burgers is the sweet and spicy bacon burger on Texas toast. If you've never tried it that way I recommend you do it the next time you visit. On the day that I visited this location it was after an event with some friends and the staff was quick and fun. It was about 11 PM at night and everyone had such a great attitude for it being late in the evening. I'll definitely be back. read more

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Absolutely garbage of a place. Every time I go there, it always takes 15-20 minutes before our food is ready and it is always incorrect or missing something. If you're trying to decide on where to each, avoid this place. Especially if you're on a time crunch. read more

I eat here for breakfast often and never disappointed. The food is made to order; they will make special orders as well for no extra cost. The team is very friendly and accommodating. read more

At about 3:45 today, I took the kids for a treat, they wanted a chocolate milkshake and a vanilla milkshake. When I ordered in the drive-thru, the gentleman explained the machine for the chocolate shake wasn't functioning properly and offered a Mexican chocolate shake instead. I conveyed that to kiddo, but he's young and didn't quite understand. Hearing this chat, the gentleman said not to worry, he will find a way to make that chocolate milkshake happen. He heard kiddo upset in the back and this man hand mixed my baby a chocolate shake! Absolutely the sweetest! His name started with a D, he works the drive thru every time we go through there and he's always so kind. Made my kid's afternoon and helped a mom, thank you!! read more

Ordered 2 meals, they got both of them wrong! Ordered an apple pie, didn't get it! This place is just awful. The staff just doesn't care.

Literally they dont care. Cant get 1 order right and the line is SLOOOOW! Dear manager... please help them. We dont want to drive to Wylie for a good burger. read more

Being a Texan, I always love a whataburger meal. However, this whataburger is unlike those I have usually gone to. This humble whataburger houses a great atmosphere with an amazing mural on the roof and along the walls. Also, Donzel was probably the nicest employee ever. Right when I walked in, he greeted me and welcomed me with an awesome attitude. He was extremely nice and even gave me an extra gravy with it for free! I think this is my first time coming to this location, and without doubt I will be coming back! Thanks Donzel for making my day better!!! read more

The food is trash always cold and soggy. The service is even worse and they're so rude. The restaurant itself is actually disgusting. EVERY single time i come here my order is always wrong or something is missing. read more

Whataburger - soggy fries - Fast Food Near Me - Rowlett, Texas

I decided to bring my family here on my day off for lunch. It was by far the most atrocious visit I have ever had at any Whataburger. Not only where we not greeted upon arrival, but there was no one standing at the register to take our order when we entered. The cashier did not understand how to use the register so she had to call a manager three times during our order. The worst part was waiting over 20 minutes for our order with two toddlers antsy to get their food. After we finally got it, we realized that not only was it incorrect but we were missing items. When we tried to reconcile the situation, we were presented with no remorse and no apology by the staff. $40 down the drain and a horrible experience later, we gave up and left. Needless to say that was our last visit. read more

The worst service, the wait time is insanity inside and in the drive thru I have been here for 30 mins. I waited 20 mins inside for a fish patty and small fry that's it, by the time I rcvd my fries they were cold so I got in the drive thru line I've been waiting another 17 mins and counting there are still two vehicles in front. The staff looks incompetent and not sure of what to. I see two people on the fryer and about 12 orders of French fries just sitting there getting cold. I will NEVER return to this location EVER. Hire better staff and train them. Everyone but the white guy or Hispanic guy looks clueless. The floor is dirty read more

Gotta love ordering food plain cause you're allergic to an ingredient, waiting in line for more than 20 min with only one car ahead of me, and getting home only to find the ingredient you're allergic to smothered all over the burger. Amazing place to get your hopes up and then slammed. Had to throw it out. read more

So RUDE, So Slow, So Indifferent,Food So-So Wait over 10 minutes each time on last 2 visits. Then Treated Like an Idiot for asking about a sticker on the bag that said "mayo". I didn't order anything with mayo! No Thank You..No Sorry for the wait Just Rudely Dismissed. It's too bad..Whattaburger has Really Good Food. But this location doesn't seem to be able to serve it. After waiting over 10 min. For 2 burgers and 1 fry it was not very hot. No More ..How Hard is it To not be Rude? read more

We have given this location a number of chances and they continue to disappoint. They never get the order right, We got home and had to go back. They were rude and yelling at each other our first trip, then when I called ride and acted like it was our fault for taking the order. Went in the 2nd trip and rude staff again. No apologies. Then food was cold. That our last time at this location. read more

This location is always shortbstaff and just long long wait times. I waited 45 minutes in the lobby for a two to go orders. Drive through busy n I was the only order in the lobby. This is ridiculous. This place should be shut down really. I want ever come back here. I would give a 0 if I could read more

If you order online then feel like waiting 45 min at the store before anyone even comes to the counter this place is for you. Piss poor management. It wasn't even busy, never again. read more

Really disappointed with this location. Placed an order before dinner rush and the order was repeated 3 times. The entire order was wrong and the fries were stone cold and tasted like they had been sitting for a long time. Customer service was mediocre at best. read more

This Whataburger is by far the worst i have ever been to.It took 20 minutes to get my food. The grilled cheese for my daughter was so burnt i couldn't cut into it. They failed to put her cookie in the kids meal. The drinks had no ice. I also asked for ketchup and did not receive. This is the second time i have had this type of customer service at this location. I will not be going back. The only reason i gave 1 star is because it Made me. read more

Whataburger - kids grilled cheese so burnt you don't see the cheese - Fast Food Near Me - Rowlett, Texas

This place is so much better now!! We used to come here for years, but the food had gotten so bad we never wanted to come back. Well, they got a new manager and it's top notch! Everything was perfect, especially the customer service. read more

Drive through was intense so I decided to drive around that area, park and dine in. Ordered, received order precisely & fast. Had to speak w/Jenn, the manager on duty to commend their hard work. Staff was steadily working. read more

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This is a bad whataburger, go down the street to the next one . Unfortunately I just moved into the area and after a couple of visits of wrong orders and very long wait time with cold food and no bacon on a bacon cheeseburger ever I give up on this location. Tried the QR code to give you feedback directly but the website did not work read more

Whataburger is good just not from here it's suppose to be fast food but i can order my food from chillis faster than i would receive my food from here they take extremely long and i also just watched 2 people in line leave while i was writing this review because it was taking too long for them. Also this isn't the first time they are this slow everytime i come for lunch which won't happen at this location anymore they take extremely long. read more

Oh how I've missed this place! There are defiantly not enough of these in Louisiana. So when given the chance in Texas I go. Super delicious and not a very long wait time. That first bite for me is like a heavenly flashback. If you haven't had a whataburger, it's a must. I'm not a huge fan of fast food but this is the only one that doesn't make me sick when eating it. They have very tasty onion rings and OMG you have to get a YUMMY Malt!! read more

I can't believe this Whataburger wait time. I've been waiting got 40 min god damn. Wtf are they doing killing the cow ?

Don't go here if you have something important to do today. Took over 30 minutes to make 2.5 meals. I only had 3 people order in front of me. Seemed like they only wanted to prioritize the drive thru. read more

Absolutely ridiculous! First off, curbside took over 30 minutes after they said it was ready, and it was not busy. Secondly, my husband said no onions, because he's allergic. After we made it home, and he had his first bite he immediately had stomach pain and swelling in his throat. Luckily, we noticed before it became worse and had to use an epipen. If i could give a negative rating i would my husband almost lost his life over whataburger. read more

It's extremely hard to find good customer service at all these days, but Yeti and Quinn are doing an amazing job. Even after having to deal with two Jack wagons that came in being extremely obnoxious. You two are absolutely going places. I hope What-a-burger jumps at the opportunity to grab you guys up to promote. read more

The worst Whataburger I have ever experienced. No customer service whatsoever. I left after waiting 5 minutes for someone to taken my order with a full staff looking at me. Only one other customer waiting for order in restaurant and 2 in the drive in line. Manager came out and asked who was logged on in the front. No One answered and we just shrugged. Not sure why I kept giving them second and third chances. Food is not worth it there either. Left and went to the Firewheel location. read more

Just walked in here and stood at the front for 3 mins and nobody even attempted to serve me. . I asked if anyone was working and then the lady manager on duty gave me a mean look from her office chair in the office behind the counter and slammed the door without saying anything. read more

If I could give it less then one star I would. It's horrible. The wait is always 30 min plus in store. In the drive thru they will make you wait 10 min just to place the orders. The manager is disrespectful. The reason why they cut breakfast off so early is because they don't have enough food made. We got to the speaker at 10:58 sat in the drive thru for 10 min at the speaker waiting to order. Then when we go to order he says they aren't serving breakfast. Come to find out we waited because they ran out of breakfast food. I called and the manager told me to stop harassing them or he would call the cops. I called Whataburger customer support made a complaint and got 2 free meal vouchers on my email. read more

I went to whataburger tonight ordered a cheeseburger with lettuce tomato and mustard only, and a patty melt, and 2 orders of fries, they told me they didn't have any lettuce, I said ok I'll take it with tomato and mustard and cheese, when I got to the window I asked why are y'all out of lettuce she said oh we aren't out it's just not cut I asked don't you know how to cut lettuce she said the person that was supposed to cut it didn't cut it ok got home and the hamburger had only mustard and cheese no tomato no big deal but they just lost another customer, there wasn't many people there to start with guess I know why. Looked like a bunch of kids were running the place good luck read more

Spent 37 minutes waiting in drive through, only 3 cars ahead of me. The chicken bites are so over cooked they are hard and inedible. I asked for honey butter dipping sauce, got a container of nasty bbq sauce. Texas toast turned into paper thin bread not toasted. No ice in the iced tea. But, I did get 15 packages of spicy ketchup and 9 packages of regular ketchup. I guess that's a good value for $18.00? read more

This is the best Whataburger in town. I live in Garland and the Whataburger's over here are terrible. This one at this location is so good. Taste like the way Whataburger should taste like, fresh, tasty and old fashioned like it's supposed to be. Management and the employees are on top of their game here. Also the service is great. I highly recommend this location. I will drive from Garland back here again to enjoy the tasty food they make. I give it 10 stars read more

44 minutes to receive breakfast combo and a burger with no onions. There were only 3 cars in front of in the drive thru. 3 cars who came behind us and was told to pull to the right got their food before us! They take so long I get out to go in and ask and no apologies or anything. I won't ever come here again and will call the corporate office Monday morning. read more

I'm providing a five star rating because: -a negative and zero star review is not available and this review may generate two firsts for this location ( a response from whataburger and the first fake news five star review going back to four years ago). -I'm also convinced NO ONE from Corporate Headquarters has seen all the epic negative reviews. 1. Is there a store manager for this location? 2. If yes when was the last time you visited this location in person. Zoom calls/ teleworking doesn't count? 3. When was the last time a leader from this franchise ordered something from here and compared the time of day and day of the week for the order? 4. Does any Whataburger leader or employee from this store read any of these reviews? 5. If reviews are read by Whataburger leadership then what actions are performed after reading the reviews like retraining or focused intense publicity (like collaborating with each reviewer)? 6. Are employees informed by leadership on the plethora of negative comments from current time to two years? 7. Does anyone from San Antonio, TX ( corporate headquarters) read any of these reviews? 8. Go ahead Corporate I double dog dare you to respond to this review. read more

Cold fries, long wait in drive through and wrong items in the bag. Person at the window never said a word or acknowledged the wait. Love Whataburger, but avoid the one in Rowlett across from Walmart at 2500 Lakeview Parkway. read more

One of the worst Whataburger in town please if you want breakfast and you stop by and the night shift take over they don't give a f... for the costumes I been waiting for almost 27 min to get one biscuit one small fries and one small drink and I had to leave the car and knock on the drive thru window to make sure whats going on . One of the employees a black dude came and open the window and ask me what did you order can you believe that they have everything in the screen , he got me so upset after waiting almost 30 min and trust me I was about to slap this mother f..... in the face , instead I just left and up hungry. Never ever going back to this restaurant also I don't know how health inspector doesn't see how filthy the place is!! read more

I'm new at this, but can I give negative stars? The girl at the window is pleasant. The rest is pathetic. I've been in line at the window for at least 15 minutes for a simple breakfast on a bun. Why not leave? Because I've already paid,. read more