Worst experience ever. All mods on both burger were incorrect. My burger was stone cold and soggy. Last bite of my boyfriend's burger and I notice the egg is green and smells rotten. Manager, cashier and customer support couldn't care less. We went back and waited for 10 minutes because the cashier didn't know how to issue a refund. I tried to show her pictures and she said "well I helped him make the order so. People can show me pictures all day but... sorry. " Waste of my time and I'm worried because my boyfriend ate a rotten egg. read more

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Whatabummer at Whataburger So there I am, just starting work, desperate for fuel. Tacos weren't cutting it anymore, so I thought, Whataburger breakfast to the rescue. Usually, they come through. Today? They served me betrayal with a side of grease. I walk in nobody at the counter. Just a full-blown gossip circle going on in the back. Then a kid comes out mopping, makes eye contact with me, and keeps sliding that mop like I was invisible. Fine. I spot the kiosk, take matters into my own hands, and order. While I'm waiting, a few more people come in. I even played tour guide "Hey y'all, the kiosk is open." One guy flat-out refused, waited like royalty for table service, then gave up and left. Another used the kiosk. Someone actually got lucky, because when my food came out, the staff finally had to acknowledge a customer. And then the food. My biscuits and gravy? That wasn't gravy. That was gravy soup. Biscuit broth. My biscuit was floating around like it needed a lifeguard. If I had a straw, I probably could've just sipped it. The hash browns? Over-fried into oblivion. Not crispy golden brown, but crumbly little grease bombs. I picked one up and it fell apart in my hand like a stale cookie. No crunch, no bite just sad, oily dust. Honestly, if I sneezed, my whole side order would've disappeared into the wind like confetti. And I hate to say it but this one's a win for the In-N-Out crowd. The folks who swear Whataburger is trash? Yeah, they'd have had a field day with this one. read more

Whataburger - I like this saved me from waiting while the workers stayed in the back and had a full blown out Ted Talk - Fast Food Near Me - Spring, Texas

Stopped to grab quick Taquito-always good, fresh and hot, but the SERVICE? My words will not do justice to the pure sunshine of RENEEE'S personality! She had a smile in her voice to match the one on her face with a sense of humor that was endearing! It blessed me so much I had to call and speak to manager to say thank you and let her know how lucky they were to have someone like Renee. Truly inspiring! read more

We went tonight and had to repeat our order literally 4 times with 3 different people! Guess what....yep my order was still wrong. This is twice THIS month we have had this happen and it is REAL convenient that they don't give us recipe on these visits. Oh and this was my husband's burger. I have seen a HUGE decline in Whataburger in the last few years. I think I will drive further to a more competent location. Do better Whataburger! read more

Whataburger - Fast Food Near Me - Spring, Texas

We ordered curbside but when we arrived, there was no space for us. The restaurant was crowded, the drive thru was backed up, and to top it off, they were invaded by a large group of teenagers. Nevertheless, the young man at the drive thru served us with the utmost of manners, and despite being unable to hear very well, took the time and effort to find our order. Now we're home, enjoying the best burger I've had in a long time! Kudos to this restaurant. read more

This is the closest Whataburger in proximity of my home and sadly I just can't seem to win with their Curbside. This would be my 3rd time I've been forgotten and what I think would be a quick grab and go turns into 30 mins and me having to walk in, diminishing the "curb" aspect, and inquiring on my missing order. I've even watched my drinks from my car sit lonely like waiting for their food companion on their curbside cart that never arrive. I don't know if there is a disconnect with this service or an app malfunction but it's a rather frustrating occurrence. On another note the Buffalo Ranch Chicken Salad was tasty even though they forgot to include my ranch dressing. I recommend the choice of the spicy chicken filet (still think they do the best spicy chicken). read more

Whataburger - Buffalo ranch chicken salad with spicy chicken filet (sans the ranch dressing it was forgotten) - Fast Food Near Me - Spring, Texas

Kris was awesome really cool dude. Def recommend especially if it's late at night . I'll be seeing him again that's for sure

You have a 50% chance of getting your order correct. Typically you end up cold undercooked fries OR flat soda. You almost never get warm fries, carbonated Dr.Pepper and a good burger! It's really pathetic that you pay $16 for a meal to get trash food. read more

I'll ordered for curbside pick up and it took quite a long time for the order to be delivered to me. This is the third time I have had to wait a long time. You need to improve on this. I used to get my order curbside right away, but for some reason these three times it took a very long time. read more

Sat in line for 10 minutes no one took our order went around to see if maybe they didn't hear us. By that time two other cars were in front of us, both got orders taken automatically. When we pulled up we waited 15 minutes without a single response. Both cars had there orders and left. Do better. read more

I usually don't review fast food restaurants, But I felt like i needed to because of how bad the experience was! Where do i even begin .... First off My fiancé & I ordered 10 minutes before going to curbside pickup. I gave them plenty of time to make my food. I pulled up to the curbside pickup, I called the main number & mind you Hope the "manager" picked up the phone being inattentive and was focused on talking to other people rather than the person who was on the phone. I had to repeat myself multiple times for her to understand the reason behind my call. Hope gave me nothing but attitude when asked about curbside pickup. I told her who the order is for & what number lane i am in she said "we don't do phone pickup order", I also asked her is there is a number to text notifying what spot i am in for the order pickup? She said "no, do it through the app!" I said I don't have the app can i do it through the website because that is going to take a while & my food will be cold by the time I set up everything, I have the receipt & order number if you want it & her response is "no we only do it through the app so do it that way". As I am making my account for the phone app, Hope walks outside again asking "what order i am picking up?" even though I have already told her this information over the phone...once again her response is "do it through the app" & walks away. I made my account for the app, I looked on ways to pickup my order through the app & nothing worked. I walked inside for the staff to help me & they couldn't get my app to work either... this is now 10-15 min later! Another employee mentioned i could check in through the website... I am in awe of how a manager can be unaware of this, or the lack of communication. After my fiancé put the curbside number in for the pickup, i received my food after a few minutes of me witnessing staff & the manager huddled together doing who knows what. They almost forgot my drink which i also had to remind them of, which is pretty ridiculous! All in all what could have been less than 5 min curbside pickup, became a 20-30min pick up. The lack of professionalism is slim to none! Very disappointing!! read more

They actually walked around and communicated exactly what i wanted to the kitchen and prepared my food perfectly!!

Drove through. First time here in 30 years. Burger had a stale bun, cheese not melted. Total waste of money. Will not be back

WOW unbelievable!! Extremely RUDE cashier!! Hispanic w/black rim glasses. Never seen her before. Asked her if everything was ok. Yes why? You are being very rude. She laughed. I asked for the manager. Almost as rude as explained everything. She credited me. Asked for cancellation receipt in case I get charged!! Never seen her before either. Won't eat here again if they are here read more

Well, it is popular. Shakes are good, food is okay...see pic Thanks for reading my review of the BS that is 20min wait for a skinny chicken. Honey butter still good but it is obvious this TX franchise is now owned by Chicago. read more

Whataburger - Fast Food Near Me - Spring, Texas

Updating my review. I come here pretty consistently and have for a couple years now. I have learned that if you do a mobile order, 99% of the time they will be later than the pickup time. I've also had them forget items in my order. I get home to eat and realize my food is missing. I call them to let them know and they tell me that I can come to pick up my missing item. Great. The food is good but the customer service has been slacking. read more

Tasty burger. Meh fries. Call me a basic "b" but I like an occasional Whatacheeseburger. read more

Whataburger - Fast Food Near Me - Spring, Texas

Terrible rushed service. Cheese was still cold on my burger. Management should be fired.

I've been to this location a bunch. This location really is a bad one. Chick-fil-A, Canes, and free birds are right down the street. Save yourself the trouble. The people are nice. They do a decent job between 7 am and 11:30 am when no one is there, more or less. If it's busy at all things do not go well. They don't listen at the drive through very well. They food has often tasted bad or kind of been smashed together. They get orders wrong regularly. Managers don't know how to speak to customers. Not going back. Hope they make a change. I'm a big fan of what-a-burger. read more

So while the window attendant was pleasant, and the part of my order I received was hot, I don't understand why every time I go to this location, no matter what time of day, part of my order is wrong or missing. 2 sausage egg and cheese jalapeño cheddar biscuits with 2 fries, a coke, and Diet Coke. I received the sandwiches, 2 cokes, no fries. I specifically asked the attendant if it was too early/too late for fries, and I was told fries are available. Reiterated that I preferred fries over hash browns, was told no problem. No fries. Really? But y'all made sure to charge me for the meals. It's fast food I get it but come in, man. read more

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Amazing burgers and quick service. A staple of Texas. Their sauces are must as well! Really can't go wrong with them.

The food is good the employees are pleasant but took FOREVER to get our food! We went through the drive through on the window side thinking it would be faster... WRONG! 30 minutes later read more

Great location. Kids working here are great. The kids that hangout here (flirting with the kids that work here and vice versa) are great too. Makes me happy to see they have a little Friday night hangout to be honest. Idle hands, right? Food was served with a smile and great quality, as expected from this franchise. My son has never eaten here before and was pleasantly surprised. I'd eat here more but I'm scared to death of what I'd look like after a month. Lol! Honestly, great to see a whataburger nearby, and the staff is having a good time. I hope this place lasts. Hope the manager reads this. Touche' sir/ma'am! read more

Whataburger - Our view - Fast Food Near Me - Spring, Texas

Went in to order because the line was so long. Dining room full of people w no food should have been a sign. Ordered and waited 31 minutes for our food, only for the burgers to Be made wrong. Do yourself a favor and do not eat here. read more

Only gave a three star because of the employees. The fulfillment of food and speed of the service is terrible. I always think something is in the bag at a glance, I get home it's not. Almost happens EVERYTIME I go! As well as the slow, slow service! I don't get it!!! Get it together! Do you even have managers?! read more

Whataburger - DID NOT GET MED FRY I PAID FOR! :((( - Fast Food Near Me - Spring, Texas

Our burgers had old meat and old lettuce, and we had a long black hair in one of our burgers. Also our fries were soggy.

Always too busy. Also, if you want to eat in a place where the workers wear masks, don't eat here. One worker in the entire place masked up.

For starters the food was great I would give a million stars if I could. I wanna start off by saying the customer service is amazing but specifically kenyattah she made my order exactly how I wanted it and kept great conversation of made me not even think about the wait for my food. It's amazing how great the customer service can be that late at night aka early in the morning. read more

Doesn't matter if you order online or through the drive through. They take FOREVER to get the orders completed. Every single time, you have o pull up and Wait at least 10-15 minutes and some cars get their orders before yours. This location needs to get their act together. read more

Went today and my sandwich was cold as hell. Cheese wasn't even melted and the tenders were cold not even warm. Waste of time in line for 15 mins for a cold sandwich. read more

Been a while so I thought I'd try again. Shocker this location is still horrible. Takes absolutely forever to get food at the drive through. Employees cheat the system so it looks like food is getting delivered fast having customer drive all over their park lot so they can keep line short. Now you got employees walking all over the parking lot trying to find a car to deliver the food. Just keep it simple.. it's sad how much this location has declined. read more

Wow, this is the 3rd time I've had a bad experience at this Whataburger. Always place my order online so it's in plain black and white And I always feel it will be "quicker". It's neither, tonight placed a mobile order and sat in drive thru for 30 minutes AT LEAST ... then when I get my meals I'm just ready to get home at this point, get home excited to finally eat my food and it's wrong! Literally only put 1 slice of bacon on my "bacon cheeseburger " toppings weren't right, food was cold and very very unsatisfied. Hard to support this establishment when it's constantly bad experiences. read more

Whataburger - Fast Food Near Me - Spring, Texas

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I really enjoy coming to this Whataburger. It's clean, the staff is friendly and attentive, and the lady that delivered our food to our table wore a smile and was very courteous. All the characteristics that people who work with the public should have. Great job to management for hiring quality service people. read more

Finally a Whataburger in the area! Sadly they don't seem to stop messing up my orders! I thought Sonic was bad until Whataburger opened. Unlike some other comments; the restaurant js very cleaned, ok service, and fast drive-thru comparing how busy they are when I go by, most of the staff seem to be teenagers...... today was the exception - no one in line at the drive-thru, ordered a Cranberry Apple grill Chicken salad with no tomatoes and added onions. What I got was a salad with no cranberries, no apples, half the size of a chicken breast.... the person who made the salad didn't realize the name of the salad, are the main ingredients? Crazy enough they had repeated the name of the salad twice! read more

Whataburger - Salad I ordered didn't come with the main ingredients - apples, cranberries and half of a chicken breast. - Fast Food Near Me - Spring, Texas

It's a fast food joint so what can I say? Well, it is ULTRA clean, the service is great, polite and fast. I have only been there twice to place a to go order inside (to get specific requests like no salt on the fries etc). A really nice touch I think is that after a few minutes when they bring my food they bring a tray filled with many options of sauces (ketchup, spicy ketchup, 2 different salsa's and more) Sorry CA friends but it beats Inn and Out hands down on service, speed, choices and cleanliness. Now if only we could do something about the humidity ;-) read more

Not impressed with the lady that took my order. But the manager was on point, picking up her slack.

I like Whataburger, but this location is easily the worst Whataburger that I have ever visited. Unfortunately, I live near this location, so I have visited it many times. They are consistently slow. You can expect to sit in the drive-through line for 15 minutes or longer. The staff is rude and they will invariably hand me the wrong order or get my order wrong. If you mention that your order is wrong, prepare yourself for some attitude. There's a young woman there that will roll her eyes if you ask for ketchup. I finally gave up on this location. I usually drive to another location or settle for Sonic. You should too. read more

Came through the drive thru late at night. Sasha S was great! Order was spot on, thanks!

26+ minutes in lane B. Drink was wrong and guy working line went in and out at least a dozen times before he fixed it. Line A was moving steady and no one could tell us what the problem was. Had to knock on door twice. After the 1st time 3 cars left A and B was still sitting there. Manager was unhelpful and while apologetic didn't really seem to want to do anything about it. read more

This is the second time in a few weeks my husband and I have gone through the drive thru here and both times our orders were wrong. This time I ordered a double chicken Cobb salad with avocado. the salad arrived (eventually) and we arrived home to find that there was no napkin or fork (fortunately we were home), no avocado, and no dressing. The salad otherwise was ok, but when you pay over $13 for a salad with no drink, you expect it to at the very least to be what you ordered. We will not be going back. read more