Burger was good..doesn't compare to in n out like most would say. Service was good and restaurant was clean, no complaints. read more

Whataburger - Menu - Burgers Near Me - Springfield, Missouri

I gave this location another shot and I am sad to report that my second experience was just as bad as the first. So many employees were hanging out talking on the customer side of the front counter that I had to actually ask them to move so I could place my order. The bathroom was super nasty as well, and I watched an employee leave without washing his hands. The fries were so cold and greasy that I asked for new ones, only to have them bring out equally cold and nasty fries. The manager apologized and said they needed to change the grease in their fryers and refunded my money without my asking for it. I appreciated that but almost every review here mentions the nasty fries. People go to Whataburger because their fries are awesome, and if this location is consistently doing nasty fries and have people complaining about the cleanliness of the place for over a year that's a real problem. They just opened a new Whataburger over by the Costco off the freeway. I'll give them a chance next time, but this place will never get another chance from me again.. read more

Whataburger - Looks good at night. - Burgers Near Me - Springfield, Missouri

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This place is a good little spot that's quick and efficient but also gives great service, the male restroom was clean. I felt comfortable eating in, also the food was good, my party of two got a bacon cheeseburger meal with onion rings and 9pc buffalo wings with fries. The burger was delicious and the fries were amazing, the onion rings were good, the quality of the chicken was great but it was sauced that well also maybe it's just me but the buffalo wasn't that spicy to me which disappointed me a little but it was still good the size of the wings seemed moderate to slightly smaller in my opinion but it filled me up for the most part I'd definitely try this place out P.S. almost forgot the ranch is crazy good! read more

3 stars because I figure the food is worth 4 and the service is worth 1... I absolutely love Whataburger, I personally think they are one of the best fast food restaurants around for taste! The burgers are amazing and so is their chicken! But the service here is horrible; they take absolutely forever and you better DOUBLE CHECK YOUR ORDER! Because I guarantee they forgot something! Also if you are prone to seizures DO NOT DINE IN!!! This location has flashing emergency lights that pulsate every few seconds lighting up the entire dining room even in the day light! Tables are also usually dirty so good luck finding a place to sit. Whataburger really needs to become as proficient as other highly trafficked places like Chic-Fil-A who have mastered the art of efficiency. Speaking of which one is going on next door to them, and I'm sure that's gonna put a damper on things... read more

'Been here a few times since they opened, hoping it would get better. It has not. I grew up in Oklahoma with whataburger and when they opened in Springfield, I was excited to see it. Unfortunately, every time I've been to this whataburger, ive been disappointed (pissed off mostly). Today i decided to try again. 'Quick and easy Sausage Egg and Cheese Biscuit and a large coffee. 'Had to wait almost 5 minutes for coffee (10am) so they could make "fresh" this is what i had to pour out. read more

Whataburger - There were enough grounds at the bottom of this cup to make another pot. - Burgers Near Me - Springfield, Missouri

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Stopped by for a quick bite, but the service was anything but fast or friendly. The staff seemed disorganized and uninterested in helping customers. I waited way too long for a simple order, and when I finally got my food, it was wrong--and cold. When I asked politely for it to be corrected, I was met with eye-rolls and attitude. No apology, no urgency. This is basic customer service, and they completely dropped the ball. I get that it's fast food, but that doesn't mean customer care should be nonexistent. Won't be coming back. read more

Hit the drive through around 3:00am. The line was short, the service took a bit, and I'm patient for the freshness.. Jaydee, (maybe JD?) was the drive-thru attendant. I had a 10/10 customer service experience. That's important to me, I'm impressed. read more

Wow! 2 years later they still can't figure it out. Came in at 7:45 am and was the only customer there. Well I got my coffee immediately which is not a good thing when they are finally handing you your food almost 15 minutes later! Which of course means the coffee is nearly cold. Someone needs to teach the grossly incompetent management how to run a fast food place. read more

They should be called "whhatajoke" way overrated. The hamburgers are more expensive than sonic and the exact same thing for more money and a large chili cheese fries was $6 for basically a small fries with a little chili and cheese on them. You Can you get the one at Sonic for less money and triple the size! what a joke! I see they're not 24 hours anymore. They start closing at 10 pm and they have no business or very few cars every time I pass by now. I bet within a year from now they'll be closing a few stores! It's just an overpriced Sonic that's super slow and not any better than Sonic! Every time I go there it's 20 minutes and then they're not even busy two or three cars and it takes 20 minutes to get your food! But What you actually get is a little tiny hotdog box like a Kum & Go with a small fry and some chili, little bit chili, and a little bit of cheese on it not like the picture at all! the one at Casper will feed two people and still have leftover! As I get it as meal and I can never finish it. It's like 2 inches thick and weighs over a pound easily! If that's what you get for a large at Whataburger, I hate to see they're small for $4.99!!! read more

Whataburger - This is the pic on the board. - Burgers Near Me - Springfield, Missouri

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Don't waste your time. We spent at least 25 minutes in the drive through for mediocre food. They need to get it figured out or they won't last. read more

This is the worst experience I've ever had at a fast food restaurant by a mile. If I could give a lower score I would. I came by at midnight last night to get a burger. I spent nearly $11 on a double with a medium fry which is Black Sheep prices at 10% the quality. I waited in line for 45 minutes to be given cold food. I didn't realize the food was cold until my wife looked at the food while driving home. I just wanted to leave after waiting so long. My wife then called to complain and got the INCOMPETENT manager who handed me my food. She then blamed us, said we need to "set our expectations" and told us that we shouldn't have accepted the food. A slightly trained chimp could do a better job than this manager. Chick-fil-A deals with lines like this for most of the day every day and still gets customers in and out within 10-15 minutes. This place is managed entirely by the most incompetent morons to ever disgrace the inside of a fast food restaurant. I wouldn't hire them to scrape dog poop off the lawn. At this point I don't even know how to get my money back. I ordered through the app and am hoping their customer service is slightly less garbage through their app but my complaint said it would take 5-7 business days to be addressed so those hopes are low. Thinking about a chargeback from my back instead. Do yourself a favor and light $12 (per meal you're looking for) on fire and eat some expired saltine crackers a homeless guy gave you instead. You'll have a better experience. read more

Got me a late night dinner/ breakfast at Whataburger and it was one of the absolute Worst meals I've ever had! I ordered a grilled cheese and pancakes with sausage. I also asked for ranch which they charged me for but didn't actually give me, despite the tweaker at the window telling me the ranch was in the bag. She was so geetered out that it was comical. The grilled cheese was cold and the cheese itself was orange and grainy, not melty. The sausage rivaled a leather hockey puck and the pancakes were dry and crumbly, tasting like they had been cooked in the same dirty griddle as their hamburger patties. The "butter" for the pancakes tasted like rancid crisco. To say I was unimpressed is an understatement. I was disgusted. I will NEVER eat a Whata-crappy-burger again! I would rate it a zero if that was an option. read more

Wait time was really fast and food was extremely good, service was enjoyable and loving and even redid an order because someone got it wrong,. Ambience was summarized by this, quite calming music, and people talking. All in all really enjoyable experience, I recommend read more

I don't recommend eating at this location late at night. The drive through is terrible. And not enough staff working. The first time my wife and I stopped at this location we were told it would be 30 minutes before we got or food we drove off. The second time we were told ten to fifteen minutes. So we ordered. My wife requested no mustard on her burger and extra BBQ sauce on it. We got to this location at 1 am. We didn't get or food until two am.( pathetic). We get to the window tell the lady at the window about the slow wait. She didn't even acknowledge my wife speaking to her just slams the window shut in her face.( my wife took a picture of her on her phone.) So Betty the bitch comes back with our food sits it on the counter. My wife again tries to tell her about the slow wait and her rudeness. Betty the bitch slams the window in her face again. She finally reopened the window and hands us or food and drinks. My wife says she is very rude. Betty the bitch slams the window again. So we get home it's now 2.30 in the morning. The burgers are hot. The fries we ordered are ice cold with no seasoning what so ever on them. My wife takes a bite of her burger it's covered in mustard. Not the BBQ sauce she requested. Mustard. She has a allergy to mustard. By now we are both beyond mad. So we ask to speak to a manager. Tell him about the long wait for or food. How Betty the bitch treated us and the lousy food we received. He isn't happy at all. Tells us bring in the receipt and he will personally redo or food . We came in on a Sunday showed him the picture of Betty the bitch and the pictures of or horrible food he takes care of it immediately and makes it right. So if by chance management reads this get more staff to work the late shift and train them to give proper customer service. 30 minutes wait to a hour for food is ridiculous. Also one last thing. Your general manager has a perfect picture of the woman who waited on us.( Betty the bitch) . Retrain her or fire her ass. She has no business working fast food.. lousy customer service. read more

Waited over 20 minutes in the drive through, what is the purpose of being called fast food when I can go sit down somewhere at a restraunt and be served quicker... read more

Fast, friendly staff the dining room and restrooms were clean. Food was as ordered and tasty. Zero complaints!

I've been in the driveway here for ten minutes after waiting in the menu area for almost five. The guy st the window is on the phone with what appears to be a personal call while I am outside the window. There are three other employees walking around and not one has approached the window to say anything to me at all. I love feeling like a second class citizen in this hick town everyday. It's wonderful and the customer service not only here but everywhere seems to all send the same negative message to anyone. read more

The floor were dirty and most of the workers were talking ALOT instead of doing their job It was my first time their and my Whata-wings were good But my fries didn't as much sadly read more

The workers at this location were hands down some of the best, most professional employees I have ever seen. People always say the chicken place next door should set the bar for fast food but this Whataburger was perfect! Although they did have a 7 minute wait for the apple pie so maybe there's some room for improvement. read more

The food was great my burger and fries were delicious! The service was also great, I want to shout out an employee named Tim for being an amazing employee! He was polite and it shows that he truly cares about the customers. I thanked him because the store was very busy and he had such a positive attitude! Also the ambiance was clean and very nice and modern. read more

I'm not sure what's going on. I know the location hasn't been open that long, but I've come here multiple times and had issues. I pull in at 4:53 am. Car 2 in the entire line, guy pulls forward and I'm asked to hold. I order, pull up, watch the clock tick by. I left the drive thru with my food at 5:15am and I ordered breakfast food. It wasn't a random hamburger mixed into the breakfast. 22 minutes is far too long for a chicken biscuit and a breakfast taquito. read more

One of my wife's favorite burger places, but not mine. I do like that they are most of the time open 24 hours.

Got biscuits and gravy with hash browns and a drink. Had to give the guy back the drink to out ice in the "warm" ice tea. Gravy was cold, hashbrowns as well. They also don't extend discounts to veterans which I can live with, but the food being that bad, I'll never return and neither should you! Place is a joke, second chance here, this time was worse than the first! read more

Burger is better than the big 3. The fries too salty but cooked perfect. Service was nice. Great surprise to find out they bring your order to your table. It's a fast food joint. Could use an update, but was clean and well taken care of. read more

It is so so so cold in the restaurant spoke with manager he said it was controlled by the corporate office and he couldn't fix it.

Don't go here now if you want to use the rewards app. The app is not available and they do not have any sign to tell people that. So you wait in a long line to have them tell you when it is too late. A good manager would make it right and honor it anyway. Hello. Customer service? Instead the manager just walked on by my car and didn't seem to care! Not good management to start. read more

25 minutes! Ordered takeout inside. Was asked by three people starting about 15 minutes after us still standing there to ask "you still haven't got your order?" read more

This place is an absolute joke. Did an online order and after waiting 45 minutes for the food I finally decided to walked inside. The manager immediately got an attitude and refused to simply refund the money. Was told to call corporate in order to receive my money back... amazing! I've tried to call the store and sent in multiple "customer care" emails for no response. Another man came inside at the same time after waiting an hour and decided to wait for his food. He was finally handed his bag and everything was completely wrong or missing. I'm so confused how two burgers and fries is an impossible order to get from a fast food restaurant? There were literally 2 cars in the drive thru line and one table of people inside. Why is it so difficult?! read more

1 hour and 5 minutes wasted in the drive through. Got my burger wrong TWICE. Was stopping off interstate during long road trip for FAST food. Will never stop here again. It was a MEAT and CHEESE only burger. Ridiculous. read more

Service is so slow. Waited in line for an HOUR and there were only a few cars behind the speaker where you order. I got a burger and the patty was dry even though there was enough time to process a whole cow while we were waiting in line. read more

Took 2 hours to get 3 hamburgers. Quality of food terrible. Unbelievable. Once you are in line drive through no way to escape. Food horrible. Never again! Do yourself a favor go to Wendy's or McDonalds. Even Burger King has much better food. Wow a lesson to be learned. Don't EAT at Whataburger! read more

When traveling through Springfield, I was thrilled to see a Whataburger as it reminded me of my childhood. The experience of ordering and eating there was horrendous. We sat in a drive thru line that didn't move for 20 minutes. When we received our food, it was in awful shape. My youngest son asked for a plain kid's meal burger. It was slathered with mustard to an extend we couldn't even wipe it way for him to eat his meat. My chicken sandwich had the dressing on the OUTSIDE OF THR BUN. I couldn't even pick it up. it was as if they had poured the sauce over the sandwich like gravy. we spend almost $50 and only the fries were edible. read more

It took over twenty five minutes to get our order. If it was busy I could understand but it wasn't busy at all. Would not recommend and won't be back. read more

BE PREPARED TO WAIT! I've been to the N glenstone location at various times of the day, and no matter what I will have to wait for 20 minutes. You don't see a long line? DOESNT MATTER. Even with nobody in the drive thru, I've sat there and waited and waited just to get bang average food. read more

Waited in line for 45 minutes food cold no freaking napkins the lady that was doing window was so rude. Totally unacceptable.

Should have checked the reviews before going for the first time. Like everyone else says lousy cold food poor service, no ketchup. No napkins, no lemonade. Tables were dirty. Stay away from there. read more

Never had a bad experience like this one Springfield mo 35 min wait for 1 burger get it it's the wrong order then get my burger an it's cold and with no cheese they told me that they had several 100 orders an they put those in front of everyone else they take president I'll never eat at a place that disrespects me like that I have never been so disappointed in my life at a restaurant read more

They got my order wrong. I had to go through the drive through twice. Then my scrambled eggs were inedible because of the salt put on them. Too much salt on the biscuit as well. Bacon was over cooked. Hash browns were soggy. I had to make my own coffee in the car even though o told them what I wanted In it. read more

This is the worst experience I've ever had with fast food. We've been in the drive through line for an hour and 20 mins. We are in the furthest line and she kept helping the other one. Haven't even gotten our food yet, I guess I'll update if it ever happens. read more

DO NOT GO. Drive through took a hour long. Once we got our food the drinks were watered down, and the food taste like chemicals. It was a complete waste of time, and will not be going again. I recommend staying as far away from this place as possible. read more