The location on Windcrest is a complete joke. Got the entire order wrong and they weren't paying attention much.

Woooooow i was here for 35 minutes waiting for a cheeseburger and a medium drink worst service ever not even mcds take that long never coming back to this place read more

I placed an order using their app and requested delivery last Monday. The Tracker alerted me when the food was picked up and on it's way. I watched as the vehicle icon moved down the street and sat idle for about 15 minutes. It took way too long to drive the 2-miles to my house. Instead of leaving food on bench beside the door, the food was left on the ground. The bag was placed so close to the door that the bag was knocked over when door was opened. The large order of Onion Rings was very very light. One of the burgers had been unwrapped. The Whataburger Security Tab was ripped off and was laying on bottom of bag. I threw everything away as a result. I notified both Whataburger and Door Dash of the situation. Today is Thursday and neither have responded to me. Very, very disappointed. Never again. read more

Ate here about 1:30 monday. Inside traffic was light, drive-in traffic was a mess. We watched the drive-in as we ate, it never got good. Why? I had the hatch chili burger, it was good. My friend had the chicken strip sandwich, also good. The staff was friendly. A couple if odd items. My burger was flat ... looked like someone had stepped on it. And it was wrapped in 3 layers of paper. My friends chicken sandwich was wrapped in 4 layers of paper. Not a big deal, but a terrible waste of paper. read more

This location is absolutely terrible. Waited 45 min. for them to tell me they don't know what I ordered. Then the drive thru girl had the audacity to tell me that I was getting attitude when I was confused on how she lost my order and still saw me sitting, waiting in my car. Manager tried to get my order out fast but when I got it the order was wrong. I love Whataburger but if you are in this area just go next door to in and out I promise you it will be a better experience. read more

I love my whataburger but I have no patience for poorly trained employees. We went to the outer lane of the drive through. The girl told us she'd be right with us. FOUR other vehicles in the other lane had their order taken and the little girl still did not come back to take my order. NEVER again will I go to this location. read more

Have been at this Whataburger for 40 min through drive thru was told to wait by lady then another car rolled up to outside lane and she took their order and continued to have us wait for longer, when she finally took the order it took her four times to get it right then pulled up to window and they were out of tea so she parked us in a spot and brought us tea when the had it but didn't give us any straws so I got out to go inside to get straws and stepped in a big wad of bubble gum all because she couldn't bring straws this was the worst experience I've ever had at a whatabuger and will probably never come to this location again. read more

Consistently not good. Service sketchy in the drive through lane but the big thing is the quality of the food. You don't get what you order and what you do get is cold, missing cheese, etc. I tried the Pico de Gallo chicken Whatachicken sandwich and was very unhappy with it. It was cold, the chicken tasted like fried fish (change your oil!) and it was loaded with some sort of mayonnaise based sauce. I didn't even finish it. My husband called to complain about his meal (cold, no cheese although he asked for it, etc.) and the person who answered the phone seemed completely swamped and didn't even mention it was Whataburger! Very unprofessional, eventually we just hung up and gave up on Whataburger.... there's a WHOLE lot of better burgers out there......... read more

their gonna remember my vehicle next time i come back. they messed up my order multiple times. make sure to have them look at what their giving you before driving off. they gave water instead of sprite. forgot hashbrowns. forgot to give fries? like really? read more

Very poor, and slow service. It took staff 45 minutes from us ordering at the menu to receiving our food. Other customers in the drive-thru line seemed very impatient as well, some trying to exit the lane if at all possible. Following the wait time, food was extremely lackluster. The hash brown sticks were burned, and the tea tasted on the sour side. Will be staying away from this location for the foreseeable future. read more

Messed up our order even after we had them verify it at the payment window That was incorrect.

Food tasted terrible this morning, the sausage on my breakfast taquito tasted old. What a disappointment!

They usually take a bit long but this time thanks to Dorian she was best little lady ever she got in and out and I had like 7 orders haha

If there was a way to give 0 I would, they got half our order wrong, forgot our fries. After waiting for 20 min in the drive thru, we had been looking forward to stopping here on our way Back home after a long day of driving. I guess we won't be shopping here for a good burger from now on, and in and out will be our go to as long as they can get our order right read more

Literally the slowest "fast" food place ever. 2 chicken sandwich meals and about half an hour later in the drive thru lane. The inner lane was coming and going easily but our lane (we were the first ones) wasn't budging. Fries weren't even salted but the burger was ok. read more

This place has the absolute worst customer service! Not only was i not greeted i was left standing at the front counter for a while before anyone took my order. i had to ask if anyone was working the register,because everyone was standing around and talking,and eating and getting drinks....THE EMPLOYEES yes.There were at least 6 people just standing around behinf the counter,and nobody said a WORD to me as i stood there. they were more worried about themselves than the actual patrons. In fact,i saw the employees treating one another with 100%MORE CUSTOMER SERVICE than they were to the PAYING CUSTOMERS! they placed food orders,leaned over the counter and talked about their personal business. meanwhile,us patrons were standing there not being served. Insanity. There were no eating utensils out in the bins,i had to ask for them. I will say it was a clean establishment,but the poor service is enough to not come back. read more

This Whataburger has officially lost my business forever! Tonight I decided to go visit and see if they could finally get things right. Boy was I wrong. I immediately walked in to a crowded and packed Whataburger. But hey, that isn't their fault, right? Anyways, I decided to go to the front counter which was surrounded by tons of people waiting for food and none of them actually waiting in line. The lady taking orders (couldn't catch her name) was acting very rude because my wife decided to make sure to put light mustard. She said she wasn't sure that there was "any other way to put it." She kept on insisting she has never heard of anybody making a "burger wet" due to mustard. What ulterior planet is she living on? I just remained silent as she continued to ramble on without being provoked about how her job is terrible, how all of the other employees went home when it was busy, and how it would be their "funeral" when things got busy and she decided to leave. I understand she might have been under stress but that is no reason to put pressure on us! We don't even work there. I sympathized enough. The food eventually came. It was cold, wet, and gross! The fries looked like it was old too! They sure tasted old! Then, the guy who brought us condiments was very stone-like and not friendly! Things couldn't have been worse. I was in a rush to get out of there due to the madness I had experienced and the terrible vibes I was getting from the place. I had the misfortune of having the same cashier lady come back around the aisle when I was already walking out of the door. I gave her what was my final attempt to try to cheer her up and rid her of her negative energy by saying "have a good night." She immediately countered, "Well it's surely too late for that, isn't it?" I'm glad her question was rhetorical because if it wasn't an inner reflection of her unhappiness I would've easily answered, "yes, for you, yes..." This is the second time I try giving this place a chance and they never fail to fail. There is always cold food, wrong orders, charging for double cheese when only was asked for, etc. I think it's about time management intervenes and does something about this. From now on I insist on saving my mental energy expenditure by going to a Whataburger who actually cares about their customers and does a better job to serve them. I definitely do not want to spend my money in an environment which makes me feel unwelcome ever again. read more

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I LOVE me some Whataburger -- it was one of the staples of getting me thru grad school with all those late hours of studying! 24 hours of goodness but expect a wait -- its worth it though -- I'm at Whataburger up to 3 times a week! I don't dine in -- and typically go through the drive thru. Some of the nicest and friendliest people working at this location. read more

I ordered a number two on the menu. I recieved two tasteless patties. I waited for those fresh made patties that came to me warm. The fries also. With the time I waited they should have been hot.The salt shaker has extra large holes here. Couldn't finnish them. So the restaurant is a new building and esthetically clean. Food is slow. Do not recommend this site if your in a hurry or short lunch break.Watch any add ons. The most expensive slices of cheese...... Did not get a receipt. Went through the drive thru. Got a napkin. Yes, one only. Requested ketchup,spicey kind. Recieved none , zero. There were no cars ahead of me. Was a ghost town. Still couldn't do a basic order. Very sad. Im gonna just make burgers at home on the grill next time. read more

Whataburger is one of the best burgers in SA. This is a fast food restaurant, but the food is made fresh so obviously it is gonna take time to complete a persons order. I have been visiting this location for years and one thing that I notice is that it's better to pick up (drive thru or order to go)rather than dine in because it is extremely small and busy inside. Many of the workers are from the HS across the street, and they do a great job. Don't forget to try the spicy ketchup. read more

Whataburger - Honey BBQ Chicken Strip sandwich - Burgers Near Me - Windcrest, Texas

I am not entirely sure what it is about this place. I have, foolishly, given this place numerous chances to do what every other single Whataburger can do, and it seems to be a Herculean task just for them to do their jobs correctly. They have recently moved to this location, as they were built this brand-new facility no more than a block away from their training facility. Since they've opened, they have never gotten my order right, even on basic things. They either have deaf employees who can't hear that I want fries instead of hashbrowns in the morning (even after clearly saying it more than once), can't be bothered to quality check orders going out (as I have twice-now gotten a burger instead of a Whatachicken). Before the final straw this morning, I even had to resign myself to going in myself because they can't seem to get it through their incompetent skulls that there is a difference between diet and regular soda. I am so fed up with this place, I really am. I will never step foot into this den of ineptitude again. They could become the best Whataburger in the entire state and that location will never see any of my business again. read more

I pulled up to the drive thru window and was cheerfully greeted by Eunice ! I recently just started eating Whataburger, and I'm sitting here enjoying the last chicken strip as write this review. My chicken and fries were so fresh and although they look busy, I love that I receive my food in a speedy manner . I am definitely going back for dinner !! Thanks Eunice. !! Great Work Managers. Keep up the dedicated work !! read more

My experience was EXCELLENT! All thanks to a girl named Nigeria... it was her first day, and she was confident and bold in taking on a lot of guests at a time. NOBODY was helping her, she was asking for help and instead most of her coworkers ignored her, but she was still absolutely incredible. If it weren't for Nigeria, I would have given this a 1 star whataburger experience, but she went above and beyond, even in the midst of it being her 1st day in the job and having her coworkers ignore her! Thanks Nigeria! You are incredibly kind and beautiful! read more

They get my order wrong literally every time I go, and last time I went the burger was dry and had no sauce #Shocker

TORTUGA BURGER SUPER SLOW -- every time we come it takes for ever to get my food 5 employees just to get a breakfast wrong again. Why is so hard to double check orders. read more

Been here several times and every time there is one consistency...slowness. No matter if I went in or drive thu it always takes FOREVER! I don't know who's managing this place but they need some help. read more

Slowest service... with only 2 cars in front of me it took me 12 mins to get one taquito and cinnamon roll

I don't anticipate returning to this location anytime soon. While the restaurant is clean, and I appreciate that very much, as dine in customers we waited 50 minutes for 2 taquitos. There were no buses on site. There is clearly a staff shortage at this location and arrangements weren't made to bring employees from other locations. No notification was posted at the entrances or the registers indicating a long wait due to an apparent lack of staff. Notifying customers in advance allows the customer to choose to wait or go somewhere else. The poor management at this location demonstrates a clear need for thorough supervision and training by the regional manager and, most likely, a new manager for this location. Its unfortunate when poor management tarnishes the image of a much loved Texas company. read more

Just finished 8 honorable years in the Navy that took me all over the world except anywhere that had a Whataburger! I can tell you the 1st thing i did as soon as i drove in to Texas (my last duty station was in Cali) was get me some Whataburger (Water-burger)! It taste like home... The number 2 with bacon and cheese please. Whataburger never leaves me hangin, being open 24/7, and you wont find a better burger out there. Trust me i've looked all over the world. read more

So like everyone seem to keep pointing out, service is slow. I don't mind it though because every time I get my food, it's hot and fresh. Always greeted with a smile and very friendly staff. Restrooms, dining room and surrounding is very clean. read more

When we planned on going to whataburger we wanted to go to thru the drive thru, but when we did we had to repeat the order over 4 times. We decided to go inside. Inside we placed our order and sat down it was then that we got to see the machine at work inside, where we saw people just standing around laughing and not working. 20 minutes later the "server" gave us our order which was still not complete, and when we asked for the rest of our order she gave us attitude as she reluctantly gave us the remainder of our order. read more

One reason I gave them one star is because you can't go lower than that. I was order number 549732, ordered at 12:54:59. All three large fries were cold and over cooked as if they had sat in the warmer a while and then reheated in the fryer just to sit in the warmer again, and either a fly was deep fried or it was in the bottom of my fry container when the fries went it. Either way, nice surprise. Then I went to bite my burger.......tasteless patty as if they cooked the burger then put it in warm water to keep it from drying out and getting cold. Cold, shitty fries and tasteless burger=I will starve before I eat at whataburger ever again. read more

It's 10:30 p.m. and I went through the drive-thru to order two lemon pies the cashier, chemere, was rude and abrasive. I tried to keep a smiling face, but you made it difficult. She took my credit card she ran my credit card she handed me my card shut the window left for about 2 minutes came back with my lemon pies. They tasted like salt was added. Sure enough there salt on them. How the hell is she still working there read more

For being a brand new Whataburger, the customer service was horrible. We walked in and was greeted by no one, and there was nobody at any of the cash registers. This girl comes up to the register and stares at us. When we told her what we wanted she didn't say a single word, she didn't even make eye contact with us at all. Then the guy asked us if we wanted condiments, and we said both ketchup, and he only gave us spicy. Terrible, terrible service. read more

Wow..just came home with whatabuger for the family and all the fries where rock hard..big disappointment..this location is normally good

Consistently good. Keep in mind what you are ordering (it isn't a gourmet burger by any means) and I have not had any complaints.

Had a very good experience at this Whataburger. The Manager with a German accent was on top of her game and very professional. I wish all Whataburgers cared for their customers s much as this one. Thank you for wonderful experience. read more

This has been the worst experience I have had at a whataburger. The drive thru teller was not friendly nor ecstatic about her job. She proceeded to tell me to make my way to the 2nd, outside, lane, and no one greeted me after 20 minutes. Several employees made eye contact and proceeded to walk by without verbal contact. Please save your time and visit another establishment read more

Great food! Great service. Always clean. I can depend on them to treat me right. Thanks.