The first time we went through the drive through and everything was fresh and delicious. Second visit it was done in and our experience with staff was amazing, but the fries were old and not tasty, burgers were covered in pepper, so much so that my daughter couldn't finish her burger. read more

Came back for more! The pizza burger is slamming! Service kinda slow but kind. Kid Friendly and laid back atmosphere. We love this place read more

Hat Creek Burger Company - Burgers Near Me - Live Oak, Texas

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My husband & I visited Hat Creek Burger Company a few times now and it's always solid! The food is good and their seasoned fries are definitely a favorite. This time around we tried the Verde Burger with pepper jack cheese, avocado, diced chiles, and Yellowbird serrano hot sauce so flavorful and really good! We also tried the Paleo Burger Bowl, which comes with a patty served over diced sweet potatoes and baby spinach. It was fresh, filling, and a nice lighter option. We went over the weekend and it was very packed we had to wait a bit for our food but it was worth the wait :) read more

Hat Creek Burger Company - The Verde Burger - Burgers Near Me - Live Oak, Texas

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Had the best experience at this place. I was craving the Cuban, and after seeing all the amazing salads, I asked a simple question to who we met at the window and she went out of her way at to give me a sample of the chicken, then went on to give us a bit more info about all the menu items. After that, we asked her name just to know who she was (her name is Arneesa) and be able to say thank you, Arneesa. Havnt even eatin my Cuban and already a 10/10 read more

Okay this is the second time. Soggy fries, I mean completely undercooked. Did not include any sauces I asked for. I asked twice. I guess it's my fault for not checking before I left but I assumed they would add them after reminding them. Get it together. Your food can be good when you try. read more

Well, I think it saved them that I ordered twice in one night because I'll be honest... that first order, while delicious, took an absolute insane amount of time. 37 minutes to get my one meal while hanging out with some friends. Not sure why they fell behind or what they had to catch up from, but the staff was friendly and apologetic during the wait, so kudos for that. By the time I got food, everyone else in the group was packing up to go home and getting shoes on kids (that were playing on the playground). The place was busy, but I didn't think it was busy enough for a burger place to take that long to pump out a burger... Twenty minutes after I received my order, I went back up to the line to bring a burger home to the hubby. No line. Tables were clearing out. Three minutes. That's it. Just three minutes. H Massive redemption, there! Clearly a good place for a quick bite when they aren't busy. Definitely family-friendly. Probably not going anywhere near when they're busy lol read more

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In town visiting family and was super excited to find a burger place with dedicated GF fryer. Everything was super tasty, was surprised at how yummy the GF bun was as well. If you're in town and need to eat GF I highly recommend. The assistant manager was very knowledgeable about GF processes and alerting the kitchen staff of my allergy. read more

Hat Creek Burger Company - Fried Pickles - Burgers Near Me - Live Oak, Texas

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food was decent for gluten free, the grilled chicken sandwich was unimpressive but the sweet potato fries and fried pickles and tots cheap beer on Thursdays read more

The food is exactly what you'd expect from fast food--nothing special. The burgers aren't great, and you'd be just as well off heading to Whataburger if that's what you're craving. Most of the seating consists of little stools, which aren't the most comfortable. There's an outdoor dining area with glass garage doors that can be closed to cool it down, but the high ceilings make it loud. The concrete floors and unfinished ceiling only add to the noise. If you're dining with kids, there's a playground outside, which is nice. If you need back support, grab a proper chair from an available table before you sit down, because most of the seating options don't offer it. read more

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Very disappointed! We ordered Hat Creek for a change tonight. Their food use to be so much better! The sweet potato fries were limp and greasy. Not at all what they used to be like! The bacon burger was missing the bacon, was greasy, and just not good tasting. The grilled chicken sandwich was good, but they put the wrong toppings on it. On the bright side, the tater tots were good! Too bad the rest of the food wasn't! Especially the sweet potato fries read more

I was enjoying my first visit here until I decided to spend more money on additional food for my child. Unfortunately, I encountered an employee whose behavior made me uncomfortable. After dining in for an hour or so, my child wanted more food, so I went to the front counter to place another order. By this time, I had downloaded the app and created an account because I knew I would be returning. I ordered another meal for my child, but the female associate refused to scan my app, suggesting instead that I scan the code on the receipt. I paid in cash and handed the money directly to the associate. She returned my change by placing it on the counter, avoiding touching my hand. I noticed the name "Denzel" on my receipt and suspected he was the first associate who took my order. I saw him at the drink machine, confirmed his name, and asked about the female associate at the register. Denzel claimed he didn't know her name. Frustrated, I quickly asked for a refund and explained the situation to the manager. If I place money in someone's hand, I expect my change to be returned in the same manner. This is a basic courtesy taught at home by parents. This place has the potential to be great, especially if it adopts a customer service culture similar to Chick-fil-A. Unfortunately, it is currently undermined by employees displaying bias and a lack of integrity. read more

Hat Creek Burger Company - Tiny Hat Kids Meal and The Little Hat Burger Combo - Burgers Near Me - Live Oak, Texas

The staff at Hat Creek, welcomes you with a smile and a warm getting. Amesia has been nothing short of amazing. She explained the rewards app, and how to scan your receipt for orders not placed through the app. Her customer service is as dynamic as the food at Hat Creek. Do your self and your family a favor, and go to Hat Creek. They is an amazing play are for kids. read more

So a few years ago, I was taking a new hire to lunch and I suggested Hat Creek... it was new to our side of town. She said "ugh, no it was so gross. The fries were too salty" Allllright, so I never tried it. Fast forward to today, after a soccer game hubby and I tried it... and it was ahhhmazing. Well, amazing for a fast food joint. I got the Little Hat and added bacon & jalapeños. Son got the wings and hubby got a burger. We tried the regular fries, sweet potato fries and the loaded tots. I also got a side of yellow bird hot sauce and honestly I think that's what made it. Cool little patio and play ground. 10/10, would def go back. Also, the new hire didn't make it and we ended up letting her go a few months later. read more

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Customer service from Arnesia was exceptional. The burger was tasty and fresh, and the music was a vibe read more

Hat Creek Burger Company - Burgers Near Me - Live Oak, Texas

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Edwardo is doing an amazing job (I hope I got his name right). He remembered me from before, remembered that I was in the military, and provided top-notch customer service the entire time -- all while training someone new. That really stood out to me. I absolutely love this place and the experience is always great. Keep up the amazing work! read more

Good food. Great play place for the kids. You have to order at the counter but the staff is helpful and pleasant. Seating is at picnic tables so not too comfortable but that's part of the ambiance, along with what appear to be garage doors to the parking lot. read more

I visited your location at approximately 7:00 PM. After placing my order, I waited 45 minutes for my meal. At no point when I ordered was I informed that there would be a significant wait time. After waiting, I approached a young lady to inquire about my order. She stated that there was a wait time and claimed the cashier had mentioned it, which I was never told. When I explained that I had already been waiting 45 minutes, I asked if there would be any accommodation made for the inconvenience. She responded "no" in a very plain and dismissive manner. When I asked for her name, she refused to provide it. I then requested to speak with a manager. The manager also displayed a slight attitude and stated that if they accommodated me, they would have to accommodate everyone else who had been waiting. The only resolution offered was $5 off a future order, despite the fact that I had spent nearly $90 on dinner. I was also told that the restaurant is not a fast-food establishment but casual dining. As a first-time guest, I was disappointed with both the service and the lack of communication. Unfortunately, this experience will likely prevent me from returning. read more

ordered through their website. Tgis is Our first experience with this store/chain. read through their menu looking at pictures and picked two different burgers, a chicken sandwich and one regular fries and one sweet potato fries. received our order, warm at best, had a decent flavor, but pictures are very deceiving, burgers are smashed burgers, Evan a double burger 2 patty's are smaller than a regular burger, and then all ingredients are put on top of meat bun added and smashed together to bun is as flat as burger patties. so disappointing. Sorry didn't get any pictures, I saw maybe next time, but not going to order again. read more

You people should be ashamed. A single meat small burger, fries and a medium drink for $12.52??? Ridiculous. Never again. Needs ZERO stars! read more

Hat Creek Burger Company - Little Hat Regular fried Regular drink - Burgers Near Me - Live Oak, Texas

Watch out if you order the Keto bowl. They are cheating people regularly on the Keto bowl. They are giving one patty instead of two. And do not offer to make it right. read more

The food was amazing, we came from California and we don't have food like this. I have.a Gluten allergy and this was a great experience for me. The service was great. Definitely will be back sometime. read more

We recently went there after finding out most of their items are gluten free. My wife is celiac so it's not as easy to find gf options. Majority of their menu is gf which is awesome. They have indoor and outdoor seating, a playground for kids, and a drive thru option as well. We got the keto burger bowls, sweet potato fries, and our son a chicken nugget meal. Everything was great. They bring your food to you. The sauces are really good. We ended up going back the next day and did drive thru. This time I tried the buffalo nuggets those were really good as well. This will definitely be a go to place when we don't feel like cooking. read more

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I love that they have a salad bowl and lettuce wrap as an option. It's close to our home so with their choices it's easy to stay with in our diet. We often order ahead of time. Then pick up in person.They have more than just burgers. There is also an outside play area. read more

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It's been 10 months since my last review, so time for an update. I still give this place 5 stars! The staff is super friendly and eager to answer questions. Today was a lot busier than other days that we have come. There are a lot of kiddos enjoying the playground. The noise is average for a busy place. It's also nice and cool inside and that is a plus on these hot summer days. Today I opted for the lettuce wrap. Though I was debating on the nuggets especially since this is the only place I can get GF nuggets. Honestly, being able to order GF food is the best thing! I feel that they honestly understand that a lot of us are GF due to medical reasons and I can tell they take extra care when making their food. The lettuce wrap was delicious! Super juicy. Their customer service is always exceptional! Being hard of hearing I can't hear well when they announce the names in the speaker and the employee assured me that they will bring it out for us. I am glad we found this little gem. read more

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The Big Hat burger at Hat Creek is delicious. The beef is cooked and seasoned perfectly, and does the work while being complimented by the exceptionally fresh veg. Not to be outdone, the turkey burger is juicy and flavorful... add some Happy Sauce. The casual counter service format is managed great by the friendly staff. The restaurant is clean, and the space had awesome A/C! This matters in 103 degree South Texas Summer. Cheers! read more

Hat Creek Burger Company - The Big Hat Burger - Burgers Near Me - Live Oak, Texas

Always the first place that comes to mind when craving burgers! The employees are always friendly and make it feel like it's never a bother to answer questions! The play place is a plus for anyone with little ones, the manager here makes us feel welcomed at all times and love that she comes to every table to ensure we are enjoying ourselves and the food! read more

Had Hat Creek for first time yesterday. I will say the burgers are good but little over priced . I had the big hat burger felt little plain with the tots and those were ok also . The service was good and the place is clean so that helped the overall experience. Aside from that it's still a place I would go back to. read more

Hat Creek Burger Company - The Big Hat Burger - Burgers Near Me - Live Oak, Texas

Location/Parking: The burger joint is located near At Home in a shopping center in Live Oak off the 1604. There are tons of parking in the surrounding area. Wait Times: This review is for a Saturday at lunch. There was a line to order that took 15 minutes with one cashier taking orders. It took another 20 minutes to receive the food. Food: Our order was incomplete when they called our name. We were missing two kid's shake and the hatwurst. When we gave the kid's meal to our children, we noticed one of their burgers was missing the meat patty and cheese. Unacceptable! The food was mediocre. The portions were on the small side for the price. Service: I could count with one hand the amount of staff they had. I feel bad and understand that it's hard to find good help however, I do think that the front staff needed more support. One staff member to be the cashier, take orders, call out complete orders and listen to all the complaining patrons for their wrong or missing orders is a lot for one person. I did appreciate seeing one staff constantly cleaning the tables and sweeping. Bathroom: The women's bathroom had a full trash bin and a non working towel dispenser at the time of my visit. Seating: They offer both indoor and outdoor seating. Drive Thru: There is a drive thru at this location. The ONLY thing that made the visit worth coming is the playground. The kids had a nice time playing in the outdoor playground. read more

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Really solid lunch place if you have kiddos. I loved the pretzel bun, I loved the three unique sauces to dip fries in. They have sweet potato fries here as well. I like the appropriate kid portions of the burgers, because my kiddo ate all of her's easily. They played country music, only 1 TV which was high up so it didn't draft my kid. We will definitely be back! read more

I truly dislike leaving a review that's less than outstanding. But, I saw no way around this one. Three stars are for the staff & that Hat Sauce. This was my first time there, & my first meal in two days. Very underwhelming. I bit into the burger & instantly noticed the pickle was cold. Caught me off guard. New package I suppose. Took a second bite because I thought the burger was cold, like fridge cold. But, it wasn't. So, I deconstructed my burger to put the meat against my lip to see if it was hot. It was not. It was, I would call it tepid, at best just above room temp. And, btw, he had just handed it to me. I love burgers. I rarely eat them. But, they are my absolute favorite thing to eat when my body allows me to have one. So, this was a pretty big disappointment. Now I enjoyed the fries. I like shoestring fries. It's like going back to childhood & just enjoying the little strings of starch. Well, I tried each of the sauces. Did not care for the Happy Sauce. Odd because I love honey mustard. The Fry Sauce is an unpeppered version of the Hat Sauce. But, the Hat Sauce!!!! Yes!!! Win!!! I asked for some to go. Their staff, & their sauces are wonderful. Maybe I'll go back sometime & get a fresh hot burger like all the other reviews are taking about. Because, it was not good this trip I did bring home loaded fries for my friend. Let's just say they looked very underwhelming too. **Update. The loaded fries were, honestly, not good. I wanted them to be. Now, the fries were fresh & hot. But the cheese was not. And the pieces of bacon was meh. read more

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I've been here several times and overall my experience has been ok. The staff are always friendly which is normally the highlight. They keep the place really clean and I appreciate it! But the food, no matter how many times I try it, is just ok. I've tried various burgers and sides and I'm never very impressed. I think the food might just be lower quality. I rarely go here, I think there are plenty of better burgers nearby. read more

The perfect place to let your kids run around while you eat in peace :'') Beautiful playground, spacious seating, and delicious food! We love all the burgers here and the sweet potato fries are amazing. read more

Hat Creek Burger Company - outside play area - Burgers Near Me - Live Oak, Texas

Food was great and service was just as good!! Highly recommended!! Easy to order and easy to pickup!! Seamless!!

Kids are everywhere! Well kept playground. Great for families, not so great for a quiet lunch. They have tater tots and sweet potato fries here. read more

-$45 for 2 adults and a 6 yr old who barely eats Is kinda crazy in this economy -worth noting we downloaded their app for the free side offer...my receipt only said 50¢ off so idk how that makes any sense -as a family we rarely eat out but we worked hard outdoors all day and were all craving burgers... We considered burger boy, chesters, and whataburger (we love all 3) but landed on HC because the playscape -every single trash can was overflowing (not the recycle) Even though there was a birthday party happening I literally couldnt throw my trash away Every surface was sticky High chairs were filthy Im not mad but i wont be doing that again. Id Rather make my own burgers and fries at home. The food was good I would consider drive thru if i had a higher income or no kids otherwise i dont think its worth it read more

My husband and I visited the Buda location last Saturday. We ordered at the kiosk and used our credit card. When it was processed, a screen appeared saying, "Oops, see an employee." I waited in line to see an employee and they got the manager. The manager said that my charge was pending and would fall off and she would take my order. I ordered the exact same thing and again was charged (a slightly different charge.). Our order was not correct when received but there were too many people there to care at that point. Frankly, the food was subpar despite costing as much as a sit down restaurant. On Monday, the charges were no longer pending on my credit card but both were still there. I called and talked to Zelia the manager (and I believe the same person from Saturday). She assured me in a rushed tone that I should write an email about the issue to her and she would forward it to the powers that be. She stated that this has been happening a lot and always on the weekend. I wrote the email and specifically asked that she confirm receipt of my email. I received nothing and on Friday, I called again. I spoke to manager Royer who initially told me just to wait--it would take a long time. I continued to insist and sent him the same email and screenshot from my credit card. He told me that he would reach out to me by the close of business on Friday. In his text, he amended that to say he would get back as soon as he has details. This is intolerable. I spent $65 for two hamburgers and fixings! Half of that was overpriced but this is not good. I recommend you not visit this restaurant but if you do, do not use the kiosk. If the option for no stars were available, that would have been what this restaurant deserved! read more

I wanted to tell you about one of your managers at the Live Oak, Texas location. Ms. Arnesia (or Amesia if I spelled it wrong). My family and I live about 20 miles from this location. You don't have many locations where I live, but the food quality to me is worth the drive. However, this time we ordered out of convivence. We ordered food via a food delivery app (DoorDash) and was devastated when we received EMPTY bags at our front door. Over a $100 food order and it was gone. I drove to this location with the bags in hand, and when I asked to speak to the Manger, I met Ms. Arnesia. She explained how I was the 3rd customer that had happened too that day and she had already reported the driver. She helped me to do the same. She was working deliveries and ensured us the orders were included and sealed. She was so sorry it had happened to me and my family. She asked us to not eat any of the remaining items for our safety. She reprocessed the entire order including the drinks and shakes. I'm sure being the third person with that issue that day during her shift, should have allowed for her to at the very least have some aggravation. She never spoke, displayed, or seem to have any negative reaction at all in correcting this situation. When I arrived, I was furious, and I left feeling so care for and appreciated and safe. After meeting Ms. Arnesia, I won't be going anywhere else for my American Burger meals if she is there. She has added to your quality and delicious food with her exceptional customer service. I can't thank her enough for saving our weekend and keeping us in good spirits after all that had happened. People make time to file complaints so easily but fail to praise the people who stand out and go above and beyond. I made time for Ms. Arnesia today. I hope your company makes the time and effort to let her know and reward her accordingly. The Hyde Family Ms. Hyde read more

Every time I use the drive thru they NEVER respond. I have timed them on 3 separate occasions. Never again once a "hello", "please hold" or "please pull forward to order". Yes, I have said hello or excuse me in the speaker outside. read more

Absolutely horrible customer service. Not only did I have to revisit the same location twice in the matter of 10mins because they got my order completely wrong. There was no sympathy at all, they blamed another Customer for driving off. Not once or twice while I made my revisit did they apologize. Also the person at the drive thru sounds like she hates her job and has no customer service experience! I really enjoyed this spot and the food but after today they lost a loyal customer. read more

What a Mess!!! Greasy grimy total mess- adopts and windows in afternoon sun look like toddlers have had their fun all over the place and no one has bothered to wash the doors windows or tables. No less than 20 napkins and other pieces of debris all over the floor. ....but since we've had a great experience celebrating in the past- we thought we'd eat here anyways- thinking maybe we caught them after a lunch rush... 35mins later waiting for food- even though there is a full kitchen staff- embarrassing! Love their GF menu options for some of our family's but pretty sure we are not coming back till we hear better things... sorely disappointed. In and out (a Cali chain) never fails to impress with food quality and speed... come on Hat Creek- you're Texas grown... do better! read more