Had my rear sensor go out while it was still under warranty. Contacted owner while it was under…read morewarranty. (I sent a text.) He verbally told me I could take it to dealership and get it fixed and they would pay for it. Once I got in with the shop, he would not honor his verbal agreement and said it was a misunderstanding,. Not on my part. He just didn't want to honor his word or pay $750 to get the sensor fixed. I paid $22,000 for my Subaru from them. They buy cars reasonably priced that have been wrecked and have them fixed up. I'd say they made a hefty profit and should have kept their word. Bluntly put, he got greedy and lied.

It's the typical "friendly until they sell" routine and then everything is a hassle for them to…read moreeven pay attention to you, and I get that. It's the cliche' , stereotypical salesman racket they all think they have originated and if that makes them happy then great. What is not great is when you base the sale on tires and they tell you they will honor the agreement with a "We Owe" document. If this was for something minor, I'd be ok with the wait but we are talking tires here. I was leaving and going to abandon the entire deal when they stopped me in the parking lot and said they would get me 80% or better tires for the truck and I agreed. That was 3 weeks ago. I made the error to take their word and trust they would remedy it in a reasonable time. The tires on the truck have about 10% left before they are slick and the Right rear has a chunk missing the size of a quarter. After several calls and emails, I decided the tire situation will most likely come out of my pocket and I should toss away any hope Lipscomb will honor their "We Owe" before these tires fail. Update: After my review was posted, Lipscomb came through and sent me over to a tire shop and placed 4 good tires on the truck. They came through 30 days after the sale but they did deliver so good for them.

I looked at a honda CRV at lipscomb auto group in nixa and text drove it as well, by a salesman…read morenamed Karl. It drove well, little shaky and air conditioning needed new freon, but low miles and decent price. I was very interested and had driven many vehicles. This fit my price range, so I called back to see what they could do on price and if I could drive it again. I mentioned I wanted my mechanic to look at it, and he asked who? I told him my mechanics name and he said,"I will not sell you a car if you take it there." WHAT! I then mentioned another well known mechanic and he said no to him too! Guess what? I am not buying a car without having a mechanic look at it! I guess they dont want to sell cars, or they are hiding something...Seriously not a good business practice!

We bought my wife's car here back in April and were treated wonderfully. Easy to work with and made…read morethe process very easy. I even called back this month and Scott Lee hooked my daughter up with an extended warranty at a great price. Would and will continue to recommend this dealership to everyone.

Same owners as Tri lakes ford. they stole my truck and tried to commit warranty fraud pretending to…read moredo repairs that they didn't do. They sell lemons and won't repair them and will steal your vehicle and drive it around all weekend.

When I first brought my car in for an oil leak, I was told it was only the oil pan gasket. So I had…read morethat replaced, but the leak continued and even got a little worse. I brought it back in, and at that point I was given a long list of additional items that needed to be replaced. I ended up paying $2,020.46 for the engine oil pan gasket, passenger-side valve cover gasket, and driver-side valve cover. Even after all that work, the car still leaked, and I was then told I also needed to replace the rear main seal ($941.52) and cam plug seal ($396.27). On top of that, there was an oil stain left on my seat. I had to bring the car back again to have it shampooed, and afterward my vehicle had an "old gym sock" smell that lingered. Unfortunately not a great experience. I would NOT recommend this place.

My Tesla had a bad auxiliary battery. They said they could fix it. $800 and a week later, they…read moresaid they could not fix it. I had it towed to KC and Tesla fixed it under warranty for nothing. When I questioned them as to why, Will in service advised me that they are not authorized to fix anything under warranty. When I questioned him about why I had to pay $796.74 when they accomplished nothing, he replied that they had diagnosed the problem and spent time on it. PURE BS. DON'T TRUST THEM.

Listen when people say looking or only looking for a suv or truck and not try to put them in a car…read moreand waist people's time. Then say will give 500 for your car but still need 500 to get you in a car not what I asked for or was wanting

I Had the opportunity to work with Wade there, who made the process of purchasing our first car a…read morewalk in the park. The whole team was able to answer the questions we had to make an informed decision that worked for us. If you're looking for a great selection of vehicles ask for Wade and tell them Cisco sent you!

They do great service. When they give you a time they go to work when you arrive. I have had great…read moreservice from Campbell Ford for 40 years. I drive an older Powerstroke diesel and they have kept it running great for 14 years now. The folks at Campbell are always friendly and helpful. If you have a question they answer it and will explain anything you don't understand. You can't beat "The Works" a deal from Ford for routine maintenance it includes checking and filling all fluids, oil and filter change and 4 tire rotation for $39. It is a great deal and you never have to wonder if these folks are cheating on the tire rotations they do it. I have had other service centers who used to service a company vehicle that did not. I used to have to mark the tires to see if they had been rotated. I trust Campbell Ford to do the right thing and be pleasant when they deal with you.

Brought my car into this establishment for warranty work. When i got the car back, It was making a…read morebad noise and shuddered while breaking. First I was told by the service adviser "Dean" that he had several people drive the car and was not able to replicate the noise. I came back to the dealership, and drove both "Michael" and Dean separately in the car less than a mile total and was able to replicate the issue for both parties. Dean even noting "thats confirmed" on the drive. We got back to the shop and he said he would have his top tech take care of it first thing the next morning. I reiterated that i planned on taking my family on a vacation that weekend if it wasnt fixed by the the weekend to let me know as soon as possible. The next day late in the evening i got a call back saying they had their top tech look at the brake pads and rotors and they are fine, and their recommendation is to run it as is until something breaks. He also noted that the issue was well documented so should it become a problem later on it will be covered. I was annoyed at this but not overly so because there was to be written documentation showing they were unable to find the source of the defect. Michael just being a cashier and performing pickup and dropoff duties didnt have much authority, but even he noted that if it was his car he would be throwing a fit as the problem the car was experiencing was very noticeable and unsettling. However, once i received the work order, the work order stated "unable to verify customer concerns, No issues found" and mentioned nothing about that audible noises and shuddering that multiple employees were made aware of and acknowledged. This is where things began to go downhill. I went back to Dean, being very familiar with legal documents and statements. and made issue with the statement presented on my work order. He was immediately setback and became very irate and argumentative with me, not listening to a word i was saying, he simply kept repeating that no issues were found and that is what was on the work order. when i asked him about what he said over the phone, he read the words on the paper again slower (as if i was not intelligent, or illiterate) I then asked him if the car breaks down on my vacation trip then what, his response thats your problem not mine. then when i asked why he has such a bad attitude with me , he said this conversations over "adios, get out of here, Leave!" then stood up attempting to physically intimidate me, and when i didnt leave he walked off into a restricted area. I then turned to another service advisor named TJ campbell, who was sitting in the desk next to dean. I asked him who deans manager was and he said: "i guess i am" and let out a little chuckle (apparently he thought a customer getting verbally assaulted was funny) i explained every thing that was going on and in the midst of TJ legitimately attempting to solve the issue i had, Dean came back for round 2, he interrupted me and tj talking and said "you said that we were working no where near your brakes and you know its not related" When i corrected him to what i actually said was " i hate the be that customer, you guys worked on the timing case cover gasket, you WOULDNT THINK it is related at all to the breaks" at that point he threw his arms up and said "oh so you're just going to change your story" and left again. I went back to talking to TJ when i went further to explain I dont know how you go about changing that gasket if you drop the whole engine subframe assembly or go at it from the top, but there are also hybrid systems that are activated when breaking, and it may not be localized to a brake pad or caliper or rotor. it may have something to do with wthe hybrid system, and then finished with saying i dont know what the issue is but it wasnt doing before it came in and now it is, and the whole car is under warranty and deans "Solution" to just wait for something to physically break before youll fix it doesnt sit well, especially when it is not properly documented on the work order." john campbell then interjected into the conversation and said "sounds like you dont like the answers we are giving you, you know we are just trying to help you and we dont need you getting irate with my employees" to which i responded "no, i dont like that you are telling me theres a problem with my 30K car and you wont fix it. and i am upset, but i have not once become irate, or lost my temper or cool with your employees, ive not raised my voice and ive not belittled them in any way. even when your employee dean told me it would be my problem if the car broke down and stranded me and my family. which im sure would piss you off if someone said that to you." He then regurgitated the same lines Dean had, while saying : "itt sounds like" and "it seems like you just want to argue and dont want to hear what we are saying. maybe you should take it somewhere else, and said you need to leave NOW!

Not a good place to go. We were repeat customers, purchased two vehicles from here, over $20,000…read morespent with this company. We had them do some repairs which ended up shorting out the entire electrical system. They somehow pinched a wiring harness between the frame and radiator thus melting all the wires. When returned because we had no headlights, we were told that it wasn't their fault and they would not fix it. They used to be a good place to buy a car, but once they built and moved to this location, prices went up and customer service went way down. Never trust a car salesman!

I only put one star because it wouldn't let me go on with no stars stay clear from this business I…read moretook my 2018 Jeep Wrangler in back in October they fixed a head,which in mind, it took over 3 weeks. my warranty covered it, and James River Jeep Chrysler said there's a two year unlimited mileage warranty for Thier parts. And now I took it back because the check engine light came on they stated the head that they replaced were bad because the Melt tab stated the engine. well I drive this everyday and I would know if my engine overheated especially it has to overheat I think over 225°, so I would know if it had gotten hot by my temperature gauge or smoke coming out of the engine I would have had to pull over And now since they're saying that they're not honoring the warranty and my warranty company is not paying for it because they feel James River Jeep should pay for it. So I called Corwin Jeep, I called Chevrolet and just asked to general question regarding this and they say they would have honored the warranty since it had been only 5 months they would have went ahead and warrantied their product because customer satisfaction and one company said it could have been a faulty temp gauage but they would have still honored the warranty. Toni, the service advisor is one of the worst people you can communicate with because she doesn't know how to communicate. The first time on the job she would go four or five days without even give us update we would have to call and find an update or call and ask someone else to go find her to have her call me back This time it's Taken over 2 weeks and mind you I had to get a rental car because they don't do any loaners if you don't have a warranty or something with them so after being in a rental for two weeks and again her communication sucks ass, we've had to call we've had to text and then she'll come back oh well our texting system is down or well I called your number and your voicemail is full, no the voicemail is not even set up so how can it be full. She lies, she's unprofessional she tells my husband "oh man man there's nothing my hands are tied man" He's not your man. Very unprofessional talk. So I have filed a lawsuit against James River Jeep. No wonder this company has only a 2.1 Stars it should be 0.0 I'm warning you Jeep owners or anyone else do not go there for service go to Corwin or Reliable Chevrolet on Campbell.

I would highly advise against their service department. They replaced my transmission in 03/2025…read moreand left loose bolts and oil cooler lines just dangling. They had zero accountability.... I took it back after my mechanic did an oil change and discovered the issues. They still didn't get the everything tightened down after the second time. They lied to Stellantis by saying that there was oil leaking from the lines to get it covered under warranty. They still didn't tighten down all of the bolts and left some loose at the driveshaft/differential that were making a god awful sound and created a HUGE danger. Thankfully when I took it to Corwin Ram in Springfield (highly recommend them) and they fixed it correctly. Corwin waived the fee because my Ram warranty wouldn't cover it and James River Ram again took ZERO accountability. Corwin didn't want me stuck with a $300 bill for James River Ram's shotty work, which I am thankful for. I left a review on their Facebook page and now they blocked me. If you can't stand behind the work please don't do it, especially if you can't take the criticism. Ended up having to trade the truck in because I couldn't trust the work..... I lost a large amount of money and I am planning on exploring any legal avenues and to see if I have any recourse for this bad repair that cost me lots of money. (I have call recordings, emails and pictures to back all of my allegations up.)