They do great service. When they give you a time they go to work when you arrive. I have had great service from Campbell Ford for 40 years. I drive an older Powerstroke diesel and they have kept it running great for 14 years now. The folks at Campbell are always friendly and helpful. If you have a question they answer it and will explain anything you don't understand. You can't beat "The Works" a deal from Ford for routine maintenance it includes checking and filling all fluids, oil and filter change and 4 tire rotation for $39. It is a great deal and you never have to wonder if these folks are cheating on the tire rotations they do it. I have had other service centers who used to service a company vehicle that did not. I used to have to mark the tires to see if they had been rotated. I trust Campbell Ford to do the right thing and be pleasant when they deal with you. read more

Brought my car into this establishment for warranty work. When i got the car back, It was making a bad noise and shuddered while breaking. First I was told by the service adviser "Dean" that he had several people drive the car and was not able to replicate the noise. I came back to the dealership, and drove both "Michael" and Dean separately in the car less than a mile total and was able to replicate the issue for both parties. Dean even noting "thats confirmed" on the drive. We got back to the shop and he said he would have his top tech take care of it first thing the next morning. I reiterated that i planned on taking my family on a vacation that weekend if it wasnt fixed by the the weekend to let me know as soon as possible. The next day late in the evening i got a call back saying they had their top tech look at the brake pads and rotors and they are fine, and their recommendation is to run it as is until something breaks. He also noted that the issue was well documented so should it become a problem later on it will be covered. I was annoyed at this but not overly so because there was to be written documentation showing they were unable to find the source of the defect. Michael just being a cashier and performing pickup and dropoff duties didnt have much authority, but even he noted that if it was his car he would be throwing a fit as the problem the car was experiencing was very noticeable and unsettling. However, once i received the work order, the work order stated "unable to verify customer concerns, No issues found" and mentioned nothing about that audible noises and shuddering that multiple employees were made aware of and acknowledged. This is where things began to go downhill. I went back to Dean, being very familiar with legal documents and statements. and made issue with the statement presented on my work order. He was immediately setback and became very irate and argumentative with me, not listening to a word i was saying, he simply kept repeating that no issues were found and that is what was on the work order. when i asked him about what he said over the phone, he read the words on the paper again slower (as if i was not intelligent, or illiterate) I then asked him if the car breaks down on my vacation trip then what, his response thats your problem not mine. then when i asked why he has such a bad attitude with me , he said this conversations over "adios, get out of here, Leave!" then stood up attempting to physically intimidate me, and when i didnt leave he walked off into a restricted area. I then turned to another service advisor named TJ campbell, who was sitting in the desk next to dean. I asked him who deans manager was and he said: "i guess i am" and let out a little chuckle (apparently he thought a customer getting verbally assaulted was funny) i explained every thing that was going on and in the midst of TJ legitimately attempting to solve the issue i had, Dean came back for round 2, he interrupted me and tj talking and said "you said that we were working no where near your brakes and you know its not related" When i corrected him to what i actually said was " i hate the be that customer, you guys worked on the timing case cover gasket, you WOULDNT THINK it is related at all to the breaks" at that point he threw his arms up and said "oh so you're just going to change your story" and left again. I went back to talking to TJ when i went further to explain I dont know how you go about changing that gasket if you drop the whole engine subframe assembly or go at it from the top, but there are also hybrid systems that are activated when breaking, and it may not be localized to a brake pad or caliper or rotor. it may have something to do with wthe hybrid system, and then finished with saying i dont know what the issue is but it wasnt doing before it came in and now it is, and the whole car is under warranty and deans "Solution" to just wait for something to physically break before youll fix it doesnt sit well, especially when it is not properly documented on the work order." john campbell then interjected into the conversation and said "sounds like you dont like the answers we are giving you, you know we are just trying to help you and we dont need you getting irate with my employees" to which i responded "no, i dont like that you are telling me theres a problem with my 30K car and you wont fix it. and i am upset, but i have not once become irate, or lost my temper or cool with your employees, ive not raised my voice and ive not belittled them in any way. even when your employee dean told me it would be my problem if the car broke down and stranded me and my family. which im sure would piss you off if someone said that to you." He then regurgitated the same lines Dean had, while saying : "itt sounds like" and "it seems like you just want to argue and dont want to hear what we are saying. maybe you should take it somewhere else, and said you need to leave NOW! read more

There is not a rating negative enough for this review! We have owned Ford vehicles for years and most dealerships have been courtesy, helpful and you can count on their service department. But Campbell's Ford is none of the above, please don't waste your time or money going there. Plenty of other dealerships in Springfield and Marshfield that treat you right and want your business. read more

I was sorely ripped-off by this dealership. I bought a 2001 Chrysler Sebring that they had gotten as a trade in. It had 89,000 miles on it. They said it had been inspected and the oil had just been changed. Test drove it and everything seemed great. After a little negotiation, I paid about $3600 for it and they gave us a month's warranty. The rear brake calipers locked up a week later. Took it back in and they fixed it for free like they promised. Then the check oil light started coming on at an idle. I didn't think anything of it until one day the engine started smoking. I took it in to a mechanic in town, and they told me that something in the engine was shedding metal into the oil and destroying the engine. I mentioned that I'd only had the car for about a month and that the oil had just been changed. He said that they should have noticed that much metal. When asked the dealer we bought it from--I think his name was TJ--said "I know nothing about that". When asked about any assistance in repairs, they would do the repairs for full price because the 1 month warranty expired the week before. "It was sold as is, where is," he replied. I had the other mechanic repair the car, and while test driving it, his team found that the rear struts were also rusted out. How did the mechanic at Campbell Ford not see that when he was replacing the rear brake calipers? How did this thing pass the safety inspection? The GOOD: They did hold up their end of the warranty and were eager to help us find financing when we were looking for a car. The were very friendly and polite. The BAD: The did not disclose any of the flaws in the car--they won't even admit to knowing about them, though that would mean their mechanics are inept at best or liars at worst. They sold us an unsafe car that "had passed safety inspections". I have put as much money into this car as I paid them for it, and the car has only been mine for 4 months. If you buy a car from this dealership, PLEASE take it to a mechanic first!! Don't end up stranded somewhere because the sold you crap!! read more

If I could give negative stars I would. This is directed at what they call a service department. I took my 2011 Ford Platinum in to have my keys reprogrammed. Yes it was a used truck not bought there. Their service department had this kid that thought he knew everything program my keys. He ended up screwing the keys up so bad they had to cut a new key. Then the brat didn't program the key right. After I got it home the dash lights remained on and wouldn't go off. This truck had NO ISSUES before I brought it in. Took it back to get it fixed and they acted like they didn't want to fix it cause they screwed my truck up. They then chewed out one of my family members basically calling them an idiot. After that we were told not to bring my truck back. No problem I would not send anybody even my worse enemy to this dealership. There is a reason they don't have much far as stock vehicles. No one wants to buy or get their vehicle serviced by them. I think Ford's Corporate HQ needs to hear about this. read more