This was the only shop I could find willing to do the install for the CYC Photon EV motor on my…read moreCube Stereo carbon MB. Doug & Aaron were able to pull it off and my bike came out super clean! So much torque & the motor is solid! Doug the bike tech did an awesome job with the work done, even though there were a few quirky things since I had a press fit BB 92. They truly stand by their work & it shows! Thanks to San Jose Bicycles for getting it done right!

DO NOT SPEND YOUR MONEY HERE! I wish there were zero stars. On 6/26/26 my son bought a bike with…read moreaccessories that cost over 1K. The guys who rung him up said it would arrive before 7/4/26. It's 7/15/26 and still no bike. We called several times and a kid always answers who is so rude. He says "Don't call us, you have to wait." He could not give us a status and just kept saying "Orders are yeah, so.." I asked what does that mean and he responded with "Don't call anymore just wait for the text." Had we not spent a grand, we wouldn't care that much. But here we are. Will be disputing this charge.

Staff were super helpful and knowledgeable. They helped me select gear that fit my budget and…read moreneeds! I would recommend this shop for every mtb need :)

Lars and the Trail Head team are awesome. They blessed me with an Sworks Levo 4 and I love the…read morebike!! Very knowledgeable, cool, and super friendly . . . no weird attitudes, just a shop for riders - by riders. So far as I can tell, this is one of the only shops in the entire Bay Area that specifically caters to trail riders. They also support the trails and do ride events for the community. Plus the demo program . . . top quality, all the way around!! Thank you THC!!!

Really nice owner. He helped me to cut the stem of my bike seat to lower it. And change to new…read morecomforter seat! Totally recommended.

I called in to got bikes and inquired on if they can fix e-bikes with electrical issues…read more I believe the guys name was James. He let me know that is is something he could fix and that he was familiar with the issue. I let him know that we've tested the battery and the issue was with the controller. He let me know that it would be $150 + parts. This guy had my bike for 3.5 weeks before I heard anything from him. When I did hear from him, he let me know that he did not have any luck when contacting the manufacturer on their website and that I needed to pick my bike up immediately or he'd be charging me $25 a day in Storrage fees. I let him know that I need more of a heads up to pick THE BIKE up before he begins charging me $25 a day and I inquired on what website he was attempting to contact for THE BIKE. Apparently this guy had been contacting the wrong website the entire time. I gave him the correct site to contact and he said he'd get back to me. I heard back from him a couple days later again with him, threatening Storrage fees if I didn't come pick it up. He was extremely rude, still charged me $150 for nothing, and charged me $50 because it took me two days to come get the bike. This guy is extremely rude and disrespectful and over charges for his own negligence.

Very satisfied with the pro tune up provided. The team is very helpful and knowledgeable. If you're…read morelooking for a dependable local bike shop, this place is it!

I've had nothing but great experiences here. The staff are super friendly and their mechanics are…read moreincredible. Doug and Nick always do a great job when working on my bike. I had a seat post issue that was reoccurring (2020 canyon aeroad seatpost creak, a well documented design flaw) I watched every YouTube video to try to remedy it myself, but it never lasted longer than a couple days. I finally brought it in because I was super frustrated that I couldn't fix it. When I got the bike back, it was finally fixed permanently, I haven't had a single issue yet and it's been like 4000 miles. The staff is so friendly and they remember me, which makes me feel like a friend. I've been here a half dozen times and I'll continue doing so. Another thing I like is that they are a small family owned business, not some chain. It makes me feel good to support them. Five stars all around

For the first time, we decided to rent ski clothes instead of buying and we couldn't have been…read morehappier. It was very cost effective and IMO it works incredibly well for families with growing children. We were going in a last minute trip and I was able to find everything I needed for a very reasonable renting price and just needed to spend a few minutes inside the store. Staff was super helpful guiding me through the process. This is my favorite Sports Basement location. Highly recommend!

I unfortunately didn't take any pics in store today, but I highly recommend this store. They always…read morehave great deals going on. The main guy who helped us today, Rudy, was an absolute sweetheart. He works in the shoe department. He made our experience so amazing!!! We signed up to be basementeers today and it's already so worth it for only $25! Love this location and love Sports Basement! Awesome!

Bill and Kevin are the best! Long story short, they went above and beyond to ensure that my bike…read morewas taken care of in the shortest time possible. Instead of making me wait for a part that wasn't in stock, they found a way to acquire that part in less than a day and had me back on the saddle in less than 48 hours. Im glad I purchased my bike at Hyland Bikes!

Bike Ward…read more Family-owned local bike shop that's been in business since 1963, and at this current larger location since 1989. I was in the market for some accessories for my son's bike and instead of taking the lazy way and ordering from Unca Jeff, I decided to do the right thing and support a local cyclery. And I'm glad I did. The Good: *Small private lot *Very convenient location if you live in Willow Glen or Cambrian. *Open seven days a week *Staff is super helpful and not pushy *Sell bikes and accessories, as well as bike maintenance and repairs. *I accidently bought the wrong type of rear bike rack** and I had already opened it and tried (unsuccessfully) to install it. I took it back along with the bike thinking I'd have to eat the cost of the rack since I'd already opened it, but they were more than happy to order me the correct one. Now that's customer service!! *Trade bikes for store credit *EXACT SAME PRICES AS AMAZON ON ACCESSORIES. I know that's hard to believe, but I checked, cuz you know... I'm a cheap-ass and am always curious, but yeah. The Meh: *No street parking on Meridian, but you can on nearby Blackford Ln. The Ugly: *Parking lot is a little tight, especially if you have a long vehicle and a hitch with bikes on it. Conclusion: Great little family bike shop with fantastic customer service. Highly recommended. **Be sure you know what kind of rear brakes your bike has either drum or disc when buying mountable accessories.

This place is awesome. I called them looking for a specific pair of bikes for my kids. I spoke…read morewith Timothy and he said they had them in stock and would prep them for us to check out on the weekend. When we got there Saturday morning we noticed how big the store is and what a great selection of bikes they had. Timothy and the entire team there are so nice and helpful. They did the final prep on the bikes and explained all the features to my kids. Of course the kids are ecstatic about their new bikes and I'm equally impressed with their customer service.

This review is only for the service department. I dropped off my bike for a tune-up. The…read moretechnician there identified a worn out big chainring and rear cassette. A fair quote was provided and the repairs were made. My roadie now rides like new. Thanks guys!

My go to for when I need to do technical stuff that I can't do myself. The staff here is very nice…read moreand always does the job perfectly. Ive taken my bike to big box stores one but will never do it again.

Noelle and the team are always friendly and helpful. Have been getting goathead thorns on my…read moredaughter's bike and they were able to help repair it pretty fast with no issues. Great customer service, would recommend.