RC Travel has moved from Long Beach to I think, Pasadena…read more Joey is a great agent to deal with. Never had a bad experience with this agency.

I called Cristy from RC Travel & Tours in Long Beach CA. She made it so easy to book round trip…read moreflights to the Philippines for myself & my sister. I spoke to her over the phone, & she promptly found our flights & got our seats assigned so quickly. Excellent communication. Very efficient & pleasant experience. Highly recommend! Will do business with RC Travel & Tours again.

Finally a travel agency with exemplary customer service. Ashish went over and beyond to assist me…read morewith my ticket and went beyond the exemplary norms of customer service. Very prompt, very courteous and always returns calls very promptly and furthermore even follows up after transaction is complete Great job Ashish. Keep up the superb service

My family has had a great experience with rewards travel team. They were very professional and…read morealways responsive. They helped us with all of our travel needs. Ashish Kataria is a great agent and he went above and beyond to help accommodate us before, during and after the trip !

Extremely pleased with my experience here! Tammy was amazing…read moreand so helpful. We actually called on a Tuesday and was walk-in. Tammy said that Monday is by appointment so make sure you Schedule an appointment before you come. Tuesday, Wednesday & Thursday Only no appointment necessary. Have your application prefilled out, and you are good as gold here. Highly recommend them!

Buena Park City Hall Passport Services made getting my passport renewal and applying for my son's…read moreapplication so easy. Make an appointment online and bring your completed forms. Additionally, me and my son's photos were taken during our appointment. Darlene was so helpful and amazing- great customer service! I'm so thankful this passport service is here because renewing your passport and getting a new passport for your child can be very confusing with the forms but Buena Park City Hall Passport Services made it so easy and convenient. Thank you for offering this service!

Wow, I haven't actually typed out a review on a PC in like, at least 12 years…read more Gosh, I even had to pull up my Yelp password. My situation is that my family and I are avid skiers/snowboarders. (Steamboat once/every year and Mammoth at least 3x/ever year) I know the IKON pass has created exponential travel opportunities to the famous 'japow' slopes in Hokkaido for non-natives within the past 3-4 years. We've earnestly prepared ourselves from a feasibility point of view to do this trip this upcoming Winter '25. We've looked into our kid's school to understand what we need to go on a 2 week trip to Japan. The wife has ensured she would start making sure her work would be blocked out during those 2 weeks. I actually have an email from my supervisor confirming I could take the 2 weeks off during that time. We've saved/scrimped this past spring/summer by not taking our 'normal' vacations and we are now at the point to pull the trigger on flights/hotels/tour packages/etc. But we have no experience traveling to Japan and I wanted this trip to be perfect. (Don't just rely on whatever I've read on Reddit.) It just so happened at my church, a fellow churchgoer had an amazing trip just this past summer and he was showing me pics on his phone/telling me tales about how he and his large family had headed over, how everything was perfect and amazing. I asked that million $ question, "how did you book it?" He actually recommended Nippon Travel Agency to me and I was so stoked, because for some reason it hadn't crossed my mind to use a travel agency. (* The pic of this review is proof that this place was referred to me by a churchgoer friend of mine. Some of you naysayers can say, 'oh, anyone can create that on photoshop.'. But the way their corporate signature is laid out, they will know I'm not making this up. Clearly this review is mostly for the ownership.) So the following Tuesday, I called and asked for help to plan the trip. The lady who answered the phone said she would transfer me after I explained my purpose. Unfortunately, the transfer dropped the call. I called back to the same lady, she tried to transfer me, and it happened again. The call dropped. The third time I called back, it was another lady. She sounded annoyed that I called back and she asked me what I was looking for, which was to book a trip to Japan for family and myself. I asked if I could make an appointment at their office so I could come in since it's less than a 15m drive from my work. She sternly advised me that no one comes into their office and everything must be done through email. She told me to send it to support@ntaamerica.com. I sent the request 8 days ago and crickets. Not one response back.

Very easy and convenient office to communicate with…read more I ordered my JR Rail pass vouches online on the JR website and chose to pickup at the NTA office. When my order was ready for pickup, I received an email to confirm that the order was ready. The office is easy to find. It's located in a large building in Gardena with plenty of parking spaces in its parking lot. The office itself is located on the 6th floor of the building right when you exit the elevators. The office is quite small and no one is staffing the front area, but there is a phone on the table at the entrance with instructions on how to reach someone. I appreciated that they had sanitizing wipes and sanitizers next to the phone to keep things clean. I dialed the number on the instructions and a woman on the other line immediately picked up, verified my name, and brought my order out. The woman was super friendly and helpful. She gave me each of the vouchers and confirmed that all the names were printed correctly, gave me guidance around exchanging the vouchers and activating them at the station. She also gave me some guides for JR and Japan in general. Overall a very smooth experience!

No muss, no fuss and, most importantly, no line. The agent was very friendly and helpful.read more

Making an appointment was easy, but they don't make it clear that you have to pay with a check…read more(something not many college students carry). I tried to call to confirm the exact amount to put on a cashiers check, but I don't believe they even have a phone that rings. It would send me to voicemail and say they were busy so I had to drive there and ask a simple question. Just so anyone knows- the check fee is the exact amount listed on the site. I called while I was there and no phone even rang- the front desk person was just chilling on their phone :/

This was my first time using their service and I was very impressed! Thank you so much for the…read moreawesome service. We ordered 2 buses and they arrived on time, they were clean and smelled really good!! The driver on my bus was funny and he was a safe driver. This company was easy to work with. I had an awesome experience and I would recommend this company to anyone. They're your answer for all your transportation needs. They are truly a 5 star company. -Kandi

They did not honor the contract which specifically stated we needed 90 seats. The day of we…read morediscovered we could only fit 73 people uncomfortably and had to scramble to find drivers and vans for the remaining students. When I complained , she stated that the bus only holds 84 students who were in 3rd grade and below . Then instead of apologizing or trying to fix it, she cancelled the rest of the summers buses. Also one of her drivers before we started driving,told the kids that they weren't allowed to sing or talk on the bus

Horrible customer service. During a phone conversation, Suzan raised her voice and hung up on me…read more Very disrespectful!

I needed a plane ticket for my flight to Tokyo with a stop in SF but saw that the flight had some…read morerestrictions and could not be booked online. I wouldn't usually go to a travel agency for an airline ticket but decided to give this place a shot since I pass by this location frequently. With the help of Mrs. Bae I was able to book the flight I needed at a more than reasonable price. She arranged seating for me and had the itinerary emailed to me right away once the flight was booked. Very fast and efficient experience. Thank you!

I visited the Long Beach Cruise Center in Long Beach, CA [1119 Queens Hwy] when I had my 5 Day…read moreMexican Riviera cruise with Carnival Cruise Lines from Thursday, 05/14/26 until Tuesday, 05/19/26. I noticed that this particular terminal is the home for other cruise lines as well, including Princess Cruises, Holland America Line, and Seabourn Cruise Line. Before I was able to successfully board the Carnival Radiance ship, I had options to either drop off the luggage with the porters or take the luggage with me. I decided to take my bags just so I can have them readily available. Next, I proceeded to the "Arrival Appointment On Time" where my designated boarding time was set for 12:30 PM on May 14th. The line was moving at a fair pace and it didn't take long. At the first station, a Carnival employee checked the boarding pass and respective identification, whether it was an ID + birth certificate or just solely the passport. Furthermore, items were screened through security. Lastly, the walk to the cruise was a bit of a distance. Then, it was an ease to board the cruise. I loved the presentation of the indoor space. It had a bunch of fun Carnival wall signage, airplane decor, etc. The workers inside the cruise terminal were firm and straightforward with the customer service. The building space was spacious and clean. The Long Beach Cruise Center can get crowded easily at peak hours of pick up and/or drop off. It was crowded with many vehicles upon returning on May 19th. Thankfully, I had a ride-share that picked me up at an alternative location nearby to beat the traffic. The Long Beach Cruise Center gets the job done when it comes to accessing cruise vacations.

Dropped off my parents for there cruise…read more It was extremely packed, lots of cars, kind of stressful to see. The great thing was they had excellent employees routing the traffic to different lanes to help the traffic flow so much better. As soon as we parked at drop off an employee got a cart and started putting my parents luggages on it. Extremely helpful, and patient with my parents. I was probably in and out in maybe about 15 minutes. From waiting in line to get in, to the drop off, unloading and leaving.