We came home to happy dogs, and a clean home just the way we left it. We couldn't even tell she was…read morehere. Renee, (Kiki) you're such a wonderful pet sitter. We know you truly love dogs, and you are reliable, considerate, and worth every cent. Thank you for the peace of mind. L&M Carroll

Renee and her staff are absolutely amazing and go above & beyond in every way. I was in need of a…read moresame-day emergency transport of a large dog to a boarding facility ahead of Hurricane Matthew. Once I arranged the details with Renee, we found out that my dog was missing a shot required by the boarding facility, so Renee and her colleague turned on a dime and made the two stops required to get the situation resolved. They have a strong network in St. Augustine, and were able to recommend a vet that could see the dog immediately. Without Renee I would have been unable to make this happen, and I am so grateful: they truly put the animals needs ahead of everything else. I would recommend them 1,000%.

Super easy and friendly with great communication as well. Would definitely recommend!read more

I'm so happy that I chose Pawsitive Pet Care! Mayra was so incredibly caring and my cats who are…read morenormally pretty shy opened up to her and felt very relaxed. She was incredibly careful to follow all the instructions I left for her and sent me pictures every visit. I can't say enough amazing things about her! Thank you Mayra - you're now my permanent sitter

Update: I did have a negative experience; however, Misty personally called me to offer a solution…read more Customer satisfaction is very important to her and we truly appreciate the effort she made to reach a resolution. My recent experience at this location was very disappointing. Due to unforeseen circumstances, I was unable to pick up my dogs at the originally scheduled time. When I called, I was given incorrect pickup information by a staff member, which resulted in being charged for an additional night as well as holiday fees. When I attempted to address the issue, the manager, Freddie, was unprofessional and showed little willingness to understand the situation or offer a reasonable resolution. Additionally, each time I board my dogs here, new or unexpected fees seem to appear. Because of these ongoing issues, I can no longer recommend Pet Paradise at the Jacksonville Airport.

We picked up our dog yesterday. From the moment he got in the car...something was wrong. He…read moreseemed totally out of it ..like drugged. He was staggering, glazed eyes. NOTHING like himself and certainly not like when i dropped him off. He also cries in pain when you touch his front legs. Not just one yelp but actual crying for at least 10 seconds. Im going to wait one more day but then it's to the vet. And I will NOT be paying for any service fees, Pet Paradise will be. Pain and suffering has a voice...a voice for my dog. I am his voice and I will be following through with being his voice. He falls over when he tries to pee...has been sleeping all of the time and cries out in pain when he is touched on his front legs. I DO NOT RECOMMWND THIS BOARDING FACILITY AT ALL.

Clean and fun for the pets. Staff very knowledgeable and caring. Highly Bark Avenue Pet Resort!!'nread more

We had several unremarkable experiences here. Nothing great, nothing terrible. We continued to use…read morethem because they were often on the way when we were traveling. The last time we boarded our bichon frise, he was attacked and killed by a larger dog. Bark Avenue paid for the attempts to save his life as well as his cremation.

Thank you so much for taking such good care of my kitties! I am so happy to have found you!…read more I recently went on a week-long vacation out of the country and while I usually leave my two cats with family, most of my family also happened to be out of town so for the first time in having my cats for 11 years, I had to look for somewhere to board my cats. My cats have never been boarded, they have always been with my or family or a very close friend who was a vet tech so I was very apprehensive to leave my cats with strangers. My cats are also 11 and 12 years old so this was going to be new to them which made me even more apprehensive. I really did not want them in cages and kennels for 9 days! I saw The Waggin Trail Express advertised on Groupon so I gave them a call to see what they were about. Becky answered the call quickly and was able to answer my multitude of questions which really helped me put my mind at ease. Instead of buying the Groupon I ended up going through Becky and she was sweet enough to give the current special as well as offer to transport my cats for me. When she got off the phone, she emailed me some forms and authorizations which I was able to fill out. She also sent me the link to make the reservation. On the day of my trip, I loaded up my kitties along with some of their favorite items such as their favorite food, treats, blankets and toy. I got to the property/Kitty Kottage and Joel immediately met me at the door and helped me bring in my cats and their belongings. He showed me the cat room, showed me the setup and stayed in the room while we let the cats out of their carriers to roam and investigate the new surroundings. Joel was really great with putting my mind at ease and when I left, I felt my cats were in good hands. Each cat gets their own little house so they have their own space to sleep in and go to when they aren't roaming or playing. I fell in love with the little houses and think my cats did too. Joel was great and when he found I had cell service abroad, he sent me many pictures of my kitties. They also post pictures of their current residents on their Facebook page. When I got back 9 days later, my girls were great. I don't know if they just loved it there so much or if they were mad at me for leaving but they didn't want to leave their little houses! Joel helped me carry all of my kitties belongings to my car and made the pack up of their stuff very easy. Thank you so much to Beck and Joel for taking such good care of my girls! If I am leaving again and my family can't watch them, you are first on my list! Just an FYI, there are two properties for the Waggin Trail Express. The cats and dogs are not house together so the dogs are in once residence and the cats are held in the other. This was really great and probably makes settling for the cats much easier.

Amazing experience with moving my big, bouncy lab across the country. From the first phone call,…read moreWaggin Trail was organized, friendly, informative and just caring. My dog had a great time -- I could tell because I got pics every couple of hours. Waggin Train made what could have been a very stressful event kind of fun for both my dog and me. Very grateful to Ren and Adam for their communications on the journey, and their professionalism -- keeping me current on their ETAs due to weather, traffic, etc. First class operation: would absolutely hire again.

We will be taking our dachshund Lizzie back to this pet resort. The owners were more than great…read morewith her. Very, very clean. Plenty of room to run, play and even dig a hole if she wants too. Friendly, caring, involved pet care resort to take your baby! There is no doubt that the owners are resolved to run the very best boarding and daycare dog center that they can. Certainly worth more than 5 stars!

I have trusted this family owned business for over 5 years. I can't say enough about the care and…read morethe people. I highly recommend. I wouldn't go anywhere else on the beaches!

My dog is so happy when she goes there. The staff is amazing, they always take great care of our…read moredog.

Hampton is so great with all of his clients. I have already recommended Prestige Pets to all of my…read morefriends. 10/10 would trust with my fur babies anytime!

From the owner: We go the extra mile to care for your pets as royalty. Live-In Overnight Care, Walks, & Drop-Ins…read more Licensed, insured, bonded.