Today, my wife and daughter went to this place as they normally do. While my daughter was playing,…read moreanother child's mother approached my wife and told her to control her daughter. My daughter is only three years old. She did not hit the child or do anything to him, but for some reason, the mother became offended and approached my wife. On top of that, my wife is pregnant, and this woman threatened her, saying that something was going to happen to her if she did not control her daughter, and that because she was pregnant, something could happen to her as well. My wife felt unsafe and immediately went to the owner to explain what had happened. The owner basically said that he could not do anything. How can someone go to a children's establishment, be threatened by another customer, report it to the owner, and be told that nothing can be done? My wife was threatened with comments suggesting that something could happen to her and her pregnancy, and the owner did absolutely nothing about it. I do not recommend this place to anyone, especially families with young children.

I have been bringing my daughter to this place since she was only 7 months old, and for years I had…read moreabsolutely nothing negative to say. I had always had a good experience with the staff, and I have always considered the owner to be a very respectful, polite, and professional person. Unfortunately, this most recent visit was completely different and honestly left me shocked, uncomfortable, and extremely concerned for my daughter's safety and my own. I brought my 3-year-old daughter, as I normally do. At one point, my daughter approached another child because she wanted to play and took a toy the child was holding. She is THREE YEARS OLD. Of course, I immediately stepped in and asked her to give the toy back. Children are children. These kinds of small situations happen all the time, and as a parent, I handled it immediately and appropriately. What I absolutely did NOT expect was the mother's reaction. She spoke to my 3-year-old daughter in an extremely rude and aggressive manner. I chose to ignore it because I did not want to create a scene or ruin anyone's day. But then it became MUCH more serious. The woman approached me directly and told me that I needed to "watch" my daughter because her son is autistic. I completely understand and respect that every child has different needs, and that was NEVER the issue. The issue was the way this woman chose to address my child and, more importantly, the threats she made toward me afterward. She told me that if anything happened involving her son again, I would "see what she was going to do to me." She then noticed that I am pregnant and made comments that made me feel personally threatened and extremely unsafe. At that point, I immediately went to the owner and explained exactly what had happened. I told him that I had been threatened and that I was prepared to call the police because I did not feel safe. The owner recommended that I leave and offered to refund my money, which I did not accept. I left because I had no intention of putting myself or my 3-year-old daughter in a potentially dangerous situation. And honestly, THIS is the part that bothers me the most: I was the person who ended up having to leave. I did not threaten anyone. I did not insult anyone. I did not physically confront anyone. I did not create a scene. I simply corrected my 3-year-old daughter and asked her to return a toy. Yet after being confronted and threatened by another adult, I was the one who had to remove myself and my child from the environment. I have been coming here for YEARS, so writing this review genuinely disappoints me. I never expected to have an experience like this at a place where I had previously felt comfortable bringing my child. I want to be very clear: this is not about the child being autistic. I have respect and compassion for children with special needs. This is about an adult choosing to aggressively confront a 3-year-old child and then making threatening statements toward her mother, who was visibly pregnant. A place where parents bring their children should be a place where families feel SAFE. No parent should have to worry about another adult threatening them or their child while simply trying to enjoy a normal outing. I sincerely hope management takes situations like this seriously because parents should never have to choose between staying somewhere they paid to enjoy and leaving because they are afraid for their own safety. After this experience, I personally would think twice before bringing my child back, because I can no longer say that I feel completely safe there. It is incredibly disappointing to go from having years of positive experiences to leaving a place feeling threatened and unsafe. Parents deserve better. Children deserve better. And no one should have to tolerate threats simply because they brought their child somewhere to play.

The obstacle course has been closed forever ..if you ask they say closed for maintenence .. should…read morebe reduced price if you can't use everything . Fix it !!!!

My friends and I had a ton of fun at fun city. We had the best time here. We love it lots. We love…read morethe workers. The workers are always super nice to us. And they treat us with lots of respect

Our Back Yard Play Place is more like a 3.5 than a 4 but I don't think worthy of a solid three…read morestars. This place is pretty big. Being on top of the bowling alley, this give kids and family extra time together (or separate if the kids go play by themselves while the parents bowl, which seems to be the case here). There are a great deal of inflatable bounce houses and one giant obstacle course, a ropes tower with a slide, rock wall, some arcade games, and a few birthday party rooms. For two kids to play for 1 1/2 hours was $24 total. Seemed like a pretty good deal considering there's no other place quite like this and it keeps the kids active and happy. It is dingy and there are quite a few broken arcade games that they just decide that they're never going to fix (I've been here a few times). You pay 25-50 cents per game or a dollar to play air hockey, basketball, or a motorcycle game. There are no tickets so you're really only playing to have fun, not win prizes. There is a coin machine (it's slow) to give you quarters for the games. During my most recent visit, the basketball machine broke on us so that was interesting. Other than the rinky dink "arcade" (which is kind of just scattered around the bounce houses), this is a fun place with plenty of room for the kids to run around.

They did such a great job for my daughters birthday party. They helped me setup food items etc and…read moreI blinked and they had everything done! They were great with communication and check in was a breeze. They were truly awesome and everyone had such a great time. Amazing at clean up and we're soooo helpful getting everything inside and then back to the car at the end. I would definitely recommend them again

I had to watch my granddaughter for a few hours while my daughter had a medical appointment and…read morethis sounded good. We had traveled from Amherst, MA to see a specialist so instead of boring a 3 year old at a Dr.'s office, we came here. She had a fun time and her favorite was playing at the cash register. There were slides and play doh and a playhouse and enough to keep a 3 year old happy for a few hours. I know they are new so hopefully they will see more business; great on bad weather day or a hot day too.

This place is great! Our first time here, my grandkids loved it. We had amazing encounters with all…read moreemployees accept for ONE. The Hispanic male at the food court was rude, but we didn't let it stop us from having a blast. The guys and girls who monitor the kids were incredible, interacting and playing with, every group of kids. Worth the money 100% I would absolutely recommend!

I saw Thrillz Atlanta advertised on social media and was genuinely excited to bring my son there…read morefor his birthday with some of our family and friends. Unfortunately, after our experience, I feel like there are several operational and safety issues that need to be addressed. About a week before our visit, I started seeing posts on social media showing extremely long lines. I initially considered booking a birthday party, but since I didn't have 10 kids, I felt like paying for a full party package would be a waste of money. Instead, a few days before our visit, I went online and made a prepaid reservation for 12:00 p.m, including spectator passes. We arrived around 11:40 a.m., which was 20 minutes before our reservation. Despite having a reservation, we did not make it to the check-in counter until approximately 12:35 p.m. What really bothered me was that when we finally checked in, our time was started based on our original 12:00 reservation time. We had paid for 120 minutes, yet through no fault of our own, we had already lost a significant portion of that time standing in their check-in line. I felt cheated out of something I had already paid for. I do want to make it clear that the employee who checked us in was nice, efficient, and patient with everyone. I had absolutely no complaint about her. In fact, throughout our visit, most of the employees we encountered were pleasant. My issue is with the overall operation, organization, and setup of the facility. The parking situation was the first indication of the problems. The parking lot does not appear large enough to accommodate the number of people this facility attracts, especially when other functions are taking place in the area. It was extremely congested just trying to get into the parking lot. The reservation system also did not make sense to me. According to the website, a reservation was required, yet when we arrived there were two lines--one for reservations and another for walk-ins. Even the reservation line was extremely long. If customers have prepaid reservations for specific times, there should be a more efficient process to get those customers checked in so they are not losing time they have already paid for. The stickers were another issue. The stickers placed on us came off extremely easily. I repeatedly had to pick them up from the floor and make sure the children still had theirs on. I repeatedly had to pick them up from the floor and make sure the children still had theirs on. The raffle-style tickets being used for laser tag also need to be reconsidered. Those tickets are flimsy, easy to lose, and are the same type of tickets that can easily be purchased online. How are children expected to keep up with a small paper ticket while they are jumping, playing, going down slides, and getting on rides? We were also given cards that were supposed to be stamped for each ride. However, the facility was so busy and the staff appeared so overwhelmed that our cards were not stamped most of the time. If the card is being used to control or track ride access, there needs to be a better system and enough employees to consistently enforce it. One situation in particular really bothered me. I was standing in line with the children in my group waiting for a ride when a staff member brought two people to the front and allowed them to go ahead of everyone who had been waiting. One of the children with me was even asked to get off because the seat was needed for someone else on the Grave Digger ride. When I asked what was going on, I was told they had paid for a party and had "paid a lot of money." I responded that I had spent a lot of money too. My group consisted of 8 adults, 7 children, and 2 babies under the age of 2, and by that point I had spent well over $1,000 on this birthday outing. I ultimately had my group get off the ride because I wanted them to be able to ride together. That made the situation even more disorganized because the employee then had to get my people back off, allow several other people in line to ride, and then put my group back on so they could ride together. It held everything up unnecessarily. he food and dining area were another issue. The food line seemed to be going in every direction, and there was no organized waiting area. After ordering, it took approximately 25 minutes to receive our food. At one point, the register system went down, so employees had to begin emailing receipts. People were everywhere in the dining area, and the entire setup felt chaotic and overcrowded.

My son had his 6th birthday here last week and I was very impressed with the staff and preparation…read more It was June so the only other guests there when we arrived was another birthday party finishing up. The staff had set up my son's soon with a fun construction theme including table clothes, plates, napkins, signs on the wall and had juice and water ready to go. They checked in throughout, reminded us about pizza and cake at the right time and didn't rush anyone. Last year my son had his birthday at Tumble Jungle in Norwalk and it felt more rushed and like they wanted us out on the minute but Playhouse Fairfield gave us a great experience. If you're looking for an easy time for your kids, someone to truly pull it all together for you I'd definitely recommend them in the future!

I'm writing this review to share an extremely troubling experience my family had at Playhouse…read moreFairfield on December 4, 2025. My two-year-old son and I have visited this location dozens of times over the past year without a single issue. On this visit, we also happened to be the only Black family present. What happened afterward was shocking, unprofessional, and felt unmistakably discriminatory. Later that day, I received a call from someone identifying herself as the owner/manager. She claimed that it had been "reported" that my recently turned two-year-old son had: * "Shaken" a one-year-old girl * Then supposedly been "violent" toward multiple children * And later--somehow--"choked" the same child These accusations all came in a single phone call and kept changing as she spoke. Not one version was consistent with the last, and none of them matched anything that occurred during our visit. When I calmly asked her to check security footage, she said she would but immediately followed it with, "The video may not have caught anything," despite openly admitting she hadn't reviewed it. To this day, I have received zero follow-up or confirmation that any video was checked at all. I later spoke with the front-desk employee who was there during our visit. He confirmed that: * No parent voiced any complaint about my son * He personally witnessed nothing concerning * The owner/manager was not even present at the time This brings up extremely concerning questions: * How did the owner know to single out my child when no complaint was made? * Why was I immediately presumed guilty with no evidence? * Why did the supposed reporting parents never speak to me directly, which is standard in children's play spaces? * Why did the claims escalate from shaking, to multiple children, to choking--a sequence that simply does not align with a newly two-year-old's behavior or my son's history? My son has never harmed another child, and our long history at this business reflects that.

Staff at Romp and Roll are great. They are engaging with the kids and also willing to divert…read morequickly to meet their needs. They are patient and always smiling. The space is clean and the equipment is great. My son always has fun and come home tired.

This place was absolutely amazing!! They were so helpful with my 1 year olds birthday party. 10/10…read morewould definitely come back again!!