This year has been terrible due the passing of both parents a couple months apart. With that being…read moresaid This company took exceptionally great care of my mother during her ending stage. They were very kind and detailed in talking with us and made sure my mother was well cared for at all times... This is one of the hardest things in life to deal with but they made sure to help us as mush as possible. I'm greatful for the staff we had and wouldn't change it for the world. I know my mother's transition was as easy as cit could've been thanks to these amazing employees. Thank you ALTUS staff for the outstanding work !

We used altus for the care of my late husband during her battle with Brain Cancer. They were great…read moreduring the sales pitch, but as time went by, they could not accommodate his needs. He wanted his baths afternoons and the CNA's that came were so rude that one day he cried. i won't ever forget that horrible day when he wept thinking he was a burden. I made sure that never happened again and spoke with the nurse and it was only because veronica (a caring CNA) came out and helped me/him and became like family that I was relieved. I would not recommend this place to anyone, please don't be in the business of caring for terminally Ill patients if you hire people who don't care. It is more than just money. Other than Veronia and Olu, finally working with us, I would not recommend anyone there.

Houston Hospice - Diamond Team, lasted a week before I had to fire them and find another hospice…read morethat could provide end of life care for my mother. To begin, their intake nurses are rough, belligerent and detached. The lady we got could care less about my mother, she just wanted to do the minimum and get out. Not a single commitment was upheld, not one. We called for support and help four times in the first week and the average time to hear back from someone was two hours, then another two hours for a nurse to arrive. So if you have an emergency, just call the ambulance and have the hospital take care of it, it's faster, and your loved one will suffer less. Now, as a result of me firing them, they became hostile, threatened to make me pay for equipment they left behind and failed to retrieve. They never took into consideration that my mom had died and their employees, having missed the appointment to pick up the equipment, lied and said a dead woman was preventing them from getting it. We choose to go with another company who was hands down better suited for caring for end of life patients. Houston Hospice is a money game, you are a dollar sign, if you are cool with that, then use them.

Complete bait-and-switch. The admissions representative sold us on services and timing that simply…read moredid not happen. When my mother was discharged home, we were told her equipment would be delivered the day before discharge. That did not happen. We were also told a hospice nurse would be at the house waiting to assess her when she arrived home. That also did not happen. I had to call multiple times just to find out where the equipment was and when a nurse would arrive. We then learned she had not even been fully admitted yet. It took several days to sort everything out during a very stressful time. One nurse who came out did not appear to know how to use the oxygen equipment. A week into hospice care, we still had not seen a nurse aide and again had to call to ask what was going on. The organization has felt extremely disorganized from the start. Communication between admissions and the clinical team does not appear coordinated, and the promises made to our family were not followed through. Most concerning, the nurse assigned to care for my dying parent has spent significant time on her phone during visits rather than focused on patient care. This has been incredibly disappointing during one of the hardest times for our family. Families considering hospice should ask detailed questions and verify exactly what services will actually be provided and when.

Words will never fully capture the gratitude I feel for Sweta, but I'll try. Though I'm out of…read morestate and unable to be physically present with my nephew during his final days, Sweta has been my lifeline, keeping me informed with compassion, clarity, and kindness. She is more than a nurse; she is an Earth Angel. Her presence brings calm to chaos, and her ability to gently guide my family through this deeply painful process has been nothing short of sacred. Even while managing medical care, she never forgets the human heart behind it all. Her empathy, attentiveness, and intuitive care have wrapped my family in love when we've needed it most. Sweta, thank you for being the steady hand in the storm. You are the embodiment of grace in action. The world is better because you're in it. With a full and grateful heart, Sharon

Silverado provided care for my mother while she was at a nursing home. They provided wonderful…read morecare until my mother passed in 2012. Without the care they provided and relieving my stress I would not have been able to continue to work. So 12 years later when my mother-n-law was battling later stages of Alzheimer and we needed care that her palliative care team could no longer provide we again accepted care from Silverado. Thank God they were still in business. Special thanks to Angela Perez, Regina RN, Lynett Lewis CNA, Diane Smith LVN, Jillian Faustino LMSW and the entire staff.

The Clayton Oaks Drama Club recently hosted a spectacular one-woman theatrical show featuring the…read moretalented Mary Margaret Mann, and it was a hit! The performance was truly engaging, bringing a unique energy and artistry to our community. A huge thank you goes out to our Life Enrichment Director, Shonta Thompson, and our Executive Director, Coco Murray, for sponsoring this event. Their generosity made it possible for us to enjoy not only a professional-grade performance but also a delightful spread of refreshments. In addition to the main show, the game and door prizes were enjoyed by the Drama Club members and the many residents who attended. It was a fantastic day of culture and connection at Clayton Oaks. We are already looking forward to the next production!

This place may be very pretty and shiny on the outside but once a loved one is there, it all goes…read moreto crap! I can't even begin to list all the issues with this place! They'll tell you that they have quick response times for their caretakers to respond to a page but 30+ minutes is not quick at all! There was even a time where the night caretakers turned off the phone that alerted them to resident's pages. There were several instances where they messed up my mother's medication and for someone with her medical history, missing these medications could've caused some major medical emergencies. My mother was constantly cleaned incorrectly. NO ONE should be cleaned so horribly wrong that feces is dried and caked up on their pubic hair. This was an ongoing issue not something that happened one time. Unfortunately my father had to go to the ER several times. I would always call the front desk and inform them what the issue was with my father and ask them to call an ambulance. One time I called back 20 minutes later to make sure my dad was headed to the hospital.... Guess what, they never called an ambulance! Thank goodness my dad wasn't having a heartache!The management there is incompetent of giving you answers to questions and problems that are going on in the facility they run! No one takes responsibility for their or their staffs screw ups! They charge an arm and a leg for care that is horrible. I don't know how anyone can be ok with treating elderly people like this! All this happened with the entire facility knowing that we were a very hands on and involved family. I can only imagine how the elderly residents, that do not have someone advocating for them, are treated. Stay far away from this place. You do not want your loved staying here!

Our experience here has been phenomenal! The staff is kind to my mom at every step. My mom is still…read morehere but I have decided to take a pause and let others know about our experience at Kindred Hospital Sugar Land so far. A special thank you to the administration team who are always prompt at addressing any questions or concerns we have as a family. The COO-Ms. Hala, patient rep-Ms. Marie, the director of case manager-Mr. Faisal, Radiology Manager-Mr. Doshi and several others are the dedicated Kindred Leadership Team. At Kindred, each management leader have been assigned certain amount of patients to follow up and make sure that they are receiving the appropriate care. My mom has been assigned to Mr. Doshi. He has been daily visiting us to make sure if we all are doing well. He has been bringing awesome chai for my mom and tasty vegetarian Indian breakfast to make her feel at home. Ms. Marie, the patient rep knows my whole family with our first names. She indeed is an excellent patient advocate and justifies her job title. She visits my mother regularly and is always in constant communication with us. Ms. Marie goes above and beyond in her commitment and helps us in any big or small issues. As an administrative leader, Ms. Hala has several issues to deal with but she has been so much supportive of her patients and families. She values different cultures and their family dynamics and expectations. She helped my family to accommodate some of our needs regarding my mom's care. The front receptionists and the security officers are very kind and welcoming. The clinical staff (nurses, nurse assistants, PTs, OTs, Respiratory Therapists, Speech therapist, wound care team, and others) are genuinely affectionate with a focus to provide excellent care for my mom, keenly aimed at ensuring happiness through comfort and security. Nursing staff has been keeping my mom comfortable and clean; always remembering that she is a human being, treating her gently and respectfully. My mother had several bedsores and rash from the other hospital but I saw them healed here. There are several staff members that I can name to offer my gratitude and at the same time, I know I will miss many. Hopefully, in my final review, I will name them all. But for now, I want to offer my appreciation to Jancy, Kim, Digna, Titi, Crystal, Mary, Katie, Kate, Mimi, Sephora, Tess, Salvador, Blessing, Natalie, Tiffany, Sammy, Donna, and so many others. Also, I am thankful to the housekeeping and cafeteria for giving awesome service. The physicians who have their privileges here are committed and knowledgeable. They also show up on weekends! Some of the physicians that we are blessed with are Dr. Ajay Bhora (Internal Medicine), Dr. Soni (Nephrologist), Dr. Desai (Pulmonologist), Dr. Maredia (Internal Medicine), Dr. Chan cardiologist, and several others! Finally, at this challenging time of COVID, where we struggle to visit our loved ones at hospitals, we as family can meet our mom every day. One designated person can stay with her from 10:00 am to 6:00 pm. In addition to that rest of the family can see her through the beautiful windows in my mom's room. Meeting the family daily itself is therapeutic for my mom and blessing for us. Leaving our old loving mother in this pandemic time at a hospital was not easy at all. But Kindred's team have soothed my mom, whole extended family, and myself as true family. Currently, my mom is transferred to Kindred's Acute Rehab Unit (ARU). I will post my final review after we discharge from the ARU and will be ready to move forward. I just want to also add that the facility is clean, comforting, and most of the rooms are spacious. I hope my review will help some families who might be in a dilemma whether to admit their loved ones at Kindred Hospital Sugar Land. Hands down to the Kindred Team for providing excellent treatment! I am genuinely thankful to Kindred Team of Sugar Land. Sincere regards, Avani K. Thakkar

My loved one died in this facility and they would even answer the phone so that the mortuary could…read morepick up his body

Dont be fooled by their tagline of 'caring for your family like they would theirs'... they are out…read morefor your money!! They have questionable care, tons of nickle and dime add-on charges and inflexible terms and conditions. if your loved one dies, that serves as 14-day notice to cancel your rooming agreement!! how insensitive is that?

Canceled the contract 4:23 on a Friday evening so it was impossible to find another home healthcare…read moreand the one we found was as crazy and had to be fired

If I could give no stars I would. Worst home health experience ever after my mother had a stroke…read more They delayed Care and made it extremely difficult to get care at another facility. I would never ever recommend them to anyone.

I don't know why I forgot to write a review for Optimum Personal Care but I shouldn't have let it…read moreslip my mind. I found out about OPC after my aunt was no longer able to live alone. OPC was a dream come true. This is a small, family owned care facility. This place reminds you of home. The workers are caring and always knowledgeable about what's happening with every resident. Don't be surprised if you see the owners spending the day with patients. Everyone that works here cares for the residents. Loved ones are free to come and visit anytime. My aunt lived there for eight years and I was never disappointed. Even though my aunt is no longer living, she was always happy and I'd recommend Optimum Personal Care to anyone looking for a facility to care for your loved ones when you can longer do it alone.

My Mother was at the Optimum Sugar Land location until her passing. She had been in several…read morefacilities before and Optimum is by far the best place we found. They are a small facility with a large staff to resident ratio. The staff is fantastic. They really CARE about the residents. You can see it in their action and in their attitude. The place is immaculately clean and the linens and blanked washed regularly. They are very attentive to all the residents needs. I felt a huge burden was lifted off of myself when I found this place. I could drop by or call anytime and anyone I spoke to could give me an update on my Mon that day. Even the cook would tell me if Mom had eaten her meals or not. I would not have any hesitation having a loved one live here.

While at MD Anderson we were referred to a company that just "didn't feel right". They were pushy…read moreand aggressive. So, my wife and I decided to make some calls and do some research. I'm not 100% sure where I found the other reviews for Unity, but they were enough when combined with my intuition to choose Unity. By the time it came to choosing hospice, my love had already been unable to assist in that choice. I know based on her interactions with nurse Barb & Beverly, that we made a great choice. We felt supported the entire journey. With medications, comfort, supplies, everything. More important, the staff were caring, loving and kind. Even though they must have been exhausted (we're in Galveston) they never let it show. They were nothing but care and love. My love is gone now and they stayed and supported us through texts and more. Im sure if you choose Unity, you will be very happy you did. I know my love is happy we did.

I have Medicare Part A and B . I never know the name and even stay in this Hospice. Then one day ,…read moresurprisingly , they reported to Medicare Department I already pass away ! I contact my insurance Cigna and they also said I am no longer insured ! Why they submit a wrong report that stated I already passed away that lead the consequence Medicare Department cancelled my all my Part A & B benefits ? Now I have no health insurance since March 2025 ! I am suffering badly Diabetes , no way to get medicine ! Worst than that , I can't see my doctor for annual check up and dental treatment ! I write down the address of this UNITY HOSPICE & PALLIATIVE CARE to alert all of you to avoid this facility : 2200 Nasa Road 1 # 250 Houston , TX 77058 . Phone : 422 - 2500