3 stars--because wow, that price increase!…read more I got a flat on my new bike, and since the tire is bigger than my old one, I figured it might cost more. I used to pay around $24, and I've always come here without thinking twice--my husband introduced me to this place, so it was my go-to spot. Well... this was my last time here. To be clear--everyone is kind and super helpful. They always greet you with a smile, and if you have to wait, there are huge, comfy loveseats to relax in. Honestly, their service is fast. Last time, I walked in, got help immediately, and was done in less than 10 minutes. The tech even showed me exactly what punctured the tube before wrapping up. Less than 15 minutes, and I was out the door. So when he told me $34, I tried to justify it--maybe the tube itself costs more now? But when I got in my car and actually checked my receipt, the tube was only $1 more than my old one. What really cost more? $20 for installation. Wow. That's just too much, I'm sorry. I drove 20 minutes to get here, so with this pricing, I've decided to opt out from coming back. Good luck to you guys!

Took 2 bikes in to Bike mart Richardson for a tune-up. 2 weeks later they called me and I approved…read morerepairs. They then called me and told me the bikes are ready. Went to pick them up. They wheeled out a bike with 2 flat tires and no repairs completed. Horrible overall parts and repair service and way overpriced. $20 to change a bike tire plus the cost of the tire. GO SOMEWHERE ELSE!!!!!

The bike shop is seriously a community gem!! I've gotten my bike tune up here, and now gotten a…read moreflat tire fixed. The people who work here are so genuine and they never try to up sell you on things you do not need or want! The prices were very fair and they are very quick! For my flat tire, we were in and out within 10 minutes!

They did amazing work fixing up my bike. Looked good as new. Great value! Well informed and…read morediscussed options with me. Timely completion

These guys are awesome! They have everything you'd ever need, the store is immaculate, and the…read morestaff is friendly and helpful. I recently walked in with a 30-year-old wheel and a flat tire and tube that were neither standard nor easy to replace...and they stopped what they were doing (building a bike) and helped me find a suitable replacement, did the work and sent me on my way. When I thanked the tech for dropping everything to help me, he simply said 'that's what we're here for'. I was kind of in-shock because of how lousy service has become at other retail, fast casual restaurants, etc. Great work guys.

Love this shop! We purchased two new bikes as Christmas presents for our boys here. They were super…read morehelpful and patient, and we ended up with the perfect bikes. They built them and had them ready to for pickup on Christmas Eve.

Theres a reason the Air Force didn't want me to be a jet mechanic. Recently, the mechanics at the…read moreWhite Rock Bike Mart reminded me of why. After struggling for hours with what YouTube calls a "simple" fix I literally threw in the towel and took my bike the mile and a half to have the experts look at it. Fifteen minutes later I was on my way home. Bike fixed, ready to ride. Dignity intact. The guy's behind the counter were patient, helpful, and understanding. Can't say enough about that part. So, if you're an "I can fix it guy" kind of guy who usually can't , my advice to you is: Don't be a bonehead like me. Just take it to the pros. And if you have to wait, there are a lot of great bikes to look at.

Customer service is horrible. No ability to take your credit card or payment when their computer…read moresystems are down. Came to pick up a bike from over an hour away and was told they could not give me the bike and call me and take payment over the phone later. Even though I've been a customer of the shop for over 30 years. Would never recommend this place to anyone ever again.

Came in to look at bikes and maybe get one for weekend rides. The staff gave some basic advice, and…read moreI found a model that seems solid for beginners.

Always helpful and great service. Great suggestions on repair, always call to inform you of any…read moreissues. Thank you Warren and Mikey!

Excellent service, at a reasonable price, I had my bike renewed and ready quickly! They give free…read moreestimates if needed too. Thank you Boyd, you are the best! Friendly & efficient! Mrs. Lahodny

these guys have done quick fixes for me when I am in a jamb, often last minute when all I could do…read morewas hope for help. The entire staff is personable, helpful when I need a replacement part or suggestion. There is a bike shop closer to me but I love the service from Dallas Bike Works.

I purchased a used Trek FX3 bicycle at an estate sale and took it to Sun & Ski to have it checked…read moreout. The sales person in the department was great. He checked everything on the bicycle and could not find anything it needed. I was impressed as he could have told me it needed different things to be done, and I would have fell for it. I highly recommend them as I went to three other shops and they didn't really care about checking out the bike, they were only interested in trying to sell me a new bike. I have already notified some of my friends to go there as they will be treated very well by a professional group of people.

Every time I go there, mostly to the bike shop, they always give me great advice and treat me like…read morean important person. I appreciate that.

If I could give 10/5 stars I would. Went in for a basic fit on my old TT bike. David was Fanta and…read morelistened to everything I had to say about my riding experience thus far. He brought expertise and fixed my position. This included outsourcing an uncommon part to complete the fit. Overall the staff were fantastic. Extremely friendly and had a can do attitude

they repaired my mountain bike for a lot less then i expected. Quick turnaround and good serviceread more

Great experience all around with Playtri. The customer service, quality of bikes, pricing, and ease…read moreof purchase. My husband and I purchased two bikes (see pictures) and can't wait to start riding. Thanks, Playtri, for the pick ups.

I am extremely dissatisfied with the service and the overall lack of attention to detail and…read morequality provided by this shop. We initially brought our bike in for a standard tune-up, which took 3-4 days. When we finally picked it up, we got a flat in the front tire the very same day, so we had to bring the wheel back the next day for another repair. That repair then took an additional two days. When discussing the replacement tire, we were quoted for a full black tire. While the quote didn't include the cost of the glue, which wasn't communicated until after the quote was sent, I accepted that without issue. However, when we picked up the wheel, the tire was not full black. It had white sidewalls. Once we got home, I looked up the tire and discovered it comes in two different color options. If I was quoted and charged for a full black tire, then that is exactly what I expected to receive. Not white sidewalls. Not para. Black. Now we have to take the bike back yet again because the incorrect tire was installed. This has resulted in multiple unnecessary trips, delays in training, wasted time, and added frustration. What should have been a straightforward tune-up has turned into over a week of back-and-forth because of repeated mistakes. Based on my previous experience trying to communicate with this shop, I don't expect this review to receive a response. I simply hope future customers receive better service and greater attention to detail than we did.

Would absolutely recommend to anyone! Helpful and knowledgeable people. Will be my go to bike shop.read more

Another cyclist told me about this shop and I'm so glad he did! I took my Catrike to get a few…read moreadd-ons and they were just so thorough. They made adjustments and looked everything over. Patti was patient with all my questions and let me blabber on and on, lol. They have tons of bike toys and fabulous bikes. It's a dangerous place! Prices are competitive but the service and knowledge is actually way above Richardson Bike Mart. This place is 50 miles from me and RBM is only 12, but I will be bringing my trikes here from now on. It's just much more specialized and personable.