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    White Star Movers

    3.5 (83 reviews)
    Open 8:00 am - 5:00 pm

    Services - White Star Movers

    In-state moving

    International moving

    Out-of-state moving

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    White Star movers came highly recommended to me by a close friend and my realtor whose clients have consistently had great experiences and customer service. However, I did not have either. On the day we scheduled the estimate, no one came. I had to call and reschedule. There was no apology or even acknowledgement that they made a mistake. Additionally, the amount at the end was much larger than what was quoted. The move itself did not go smoothly. The workers' negligence led to significant damage to my property's gate. The employees opened my fence, went into my backyard and loaded my belongings from the garage into the moving truck. The employees said that my husband should leave and to meet them at our new home. The employees then failed to secure the gate, specifically by placing the cast iron rod into the cement prior to their departure. This is the same rod the workers removed to open the gate. It is not confusing. I returned a little over an hour later to find the left gate completely ripped off from the wooden gate post and the other gate swinging into the neighbors house. The employees were over at the new house and when asked about it, the lead worker simply stated, "I didn't get the gate tutorial." During the course of the move, I heard several times employees dropping boxes and items. I opened a box and discovered my cast iron Dutch oven broken, both the lid and pot. How can this be explained? It is cast iron!! It was double wrapped in bubble wrap, in a sturdy cardboard box clearly marked fragile. The complete lack of care to my property is absolutely astounding. Even worse, when discussing the issue with the company, I was told they would not cover the damage as I was responsible for shutting the gate and they were not responsible for anything not packed by them personally. Indeed, she asked the workers if they had dropped anything and they said no, so that should be sufficient for me. I'm sorry, but why would anyone, specifically individuals reliant on their jobs and livelihood, admit to this mistake? It would not surprise me, that these specific workers I encountered who could not care less about my things, one of whom who had their very first day, would admit to this mistake. I was never instructed that we were responsible for closing the gate, in fact, we were told to leave the property altogether by the movers and meet them at the new home. Why could they not take this very simple step, of engaging the rod, a feature common in fences across the United States and known by any person to be necessary to secure a fence properly? We spent much time going around in circles with company representatives for them to offer, graciously, to cover the costs of half of these expenses even though they are "not obligated to." How gracious indeed! I am an adult. I am reasonable. But this is wrong. You are making the choice to trust this company with your things. This is a stressful time. I urge anyone considering this company to seek assistance elsewhere.

    Nicole E.

    I saw two movers in our rental property and they left the moving blankets on the landing between the floors during a move. I noticed the moving blankets were not neatly laid out and were bunched up and easy or trip over. I saw the same crew leave after the move-out and leave the same moving blankets behind where they were left, bunched up on the landing for people to trip over.

    The two young men were great Stuck to the job. Introduced themselves and were well trained. Absolutely would and will hire them again.

    Broken
    Marcia T.

    Edited 1/11/2024. Although I appreciate you responding to my review, your employees are the ones that broke, lost, delivered our things to parts unknown. That's on you, White star Movers. Worst company ever. Do not use these liars. They're snake oil salesmen and Jordan is the leader of the pack. I'm missing so many boxes and the stuff that did arrive had so much broken stuff. It's heartbreaking. Then they tried to gaslight my husband by saying our things never left the truck. How is that possible when they showed up with a 26 ft. box truck to load us and when they arrived at our new home our stuff was on a semi with 2 or 3 or 10 other families. Jordan and Anthony delivered 2 of our boxes to GA. When the lady said " hey, that's not my stuff" they told her to keep it or throw it away. How much of my missing stuff went to other people or they themselves just threw it away. The lady from GA contacted me a few days after they mishandled her move. Disgusted and disappointed that companies like WHITE STAR MOVERS are still in business.

    They broke my brand new fan

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    3 months ago

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    11 months ago

    Very professional and friendly, did not waste time. Very proficient. Would recommend this team.

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    9 months ago

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    7 years ago

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    10 years ago

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    5 years ago

    I highly recommend this place for your move. They did a fantastic job on our move. They were on time, professional, and reliable.

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    8 years ago

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    Page 1 of 3

    Ask the Community - White Star Movers

    Review Highlights - White Star Movers

    The 3 man crew of Will, Bobby and sonny went above and beyond to help with the move.

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    Big Guy For Hire

    Big Guy For Hire

    4.5
    (111 reviews)

    I had to think long and hard about writing this review because I grew up with the philosophy "if…read moreyou don't have anything nice to say - then don't say anything at all". That being said - I don't want others to fall into the trap I did. My experience was similar to the many other voices here on yelp. I was provided with an "estimated hours time" to complete my move . . . everything in the house was packed and ready to load. Three men showed up late. One young guy was on his phone every time I walked outside to check progress on loading. A completely rude man kept asking to use my bathroom and then informed me I was out of toilet paper and did I have more. Needless to say I had a clogged toilet. They took more than twice the anticipated time to load the truck and behaved outrageously when I said I didn't have enough cash to pay them (since I planned for half the time). The man wanted to stay (alone) in my empty house while I went to the bank to get money. What kind of legitimate business demands payment in cash?! But the real reason I am writing this review is because most of what I loaded into the truck went into storage for a year. I just moved again and was able to unpack my things......crushed storage boxes, soo many broken items I can't even count, damaged furniture AND my very expensive commercial sized treadmill is broken. The day of the move I watched the bathroom idiot try to pick up the console by himself and as I was beginning to say, "don't....." - he dropped it upside down on my concrete drive. I was hopeful that since it was wrapped in foam and moving blankets it would be safe - but I should have known better. When I called the owner he started swearing at me and insisting everything was my fault and his men told him I was "difficult". Don't trust this man/company with your possessions! The clowns he hires to do the moving are unprofessional, rude, lazy and don't give a poo about how they treat your items.

    Had a very smooth and professional communication with the owner, John. And got quoted for a more…read morethan reasonable price for my move. The move itself went way smoother than I anticipated. My crew, Derek and Justin were extremely efficient and communicative. They always asked me where and how I would like to have the things unloaded and placed, and were very respectful of my apartment. Ended up finishing everything and more than what I have asked for to unload in less than the quoted 2 hours! Would definitely consider using them again if needed to move. In a word: Don't sweat, leave it to the Big Guys!

    Fordson Movers

    Fordson Movers

    4.3
    (16 reviews)

    I'm a single senior citizen moving for the first time in 25 years, with no help. I explained all…read moreof this when I called Fordson, and they were super accommodating and friendly. Two guys showed up with a huge truck; took about 2 hours to load and drove the 60+ miles to my new home. I explained that I would have to leave before they finished, so I could drive back to Dearborn in the daylight (eyesight issues). That's when it all fell apart. I went back the next day to find plastic wrap strewn around the house, leaves all over the inside of the house, items left wrapped, a dirty bathroom and smoke smell. I contacted Fordson, and was told a slew of lies the worker told him; He said I told them not to enter the garage, FALSE. He said he couldn't find anywhere to dispose of the plastic wrap - THERE WAS A GARBAGE CAN IN THE DRIVEWAY NEXT TO THEIR TRUCK, I was told they aren't responsible for cleaning up after the job. I told Fordson I felt taken advantage of, being alone and older, and that his employee was lying. They made no accommodation and essentially blew me off once they were paid. My Advise: WATCH THEM EVERY MINUTE and make sure a man is around. They will lie and cheat and take advantage of a single woman. BEWARE.

    I worked with Fordson Mover back in April for a last-minute move of a few living room chairs. I…read moregave them short notice, and a lot of family drama. Despite having a full schedule, they fit me in, were 110% reliable, and great to communicate with from the onset. I worked with Mark on arranging the job. Al did the move and was awesome to work with. You won't go wrong with Fordson. I highly recommend them. In fact, I'm on Yelp right now looking up their information to hire them again and realizing I forgot to submit this well-deserved review from back in April. So, I'm happy to finally be getting that done for them.

    AAA Quality Moving Service

    AAA Quality Moving Service

    4.3
    (60 reviews)

    AAA QUALITY MOVING should be your only choice of movers as they are mine…read more My first move with them was in 2013 and they have moved me atleast 10 times since. Twice I've had to use two other companies and not only did neither show up on time but they did a horrible job, broke my things and one company even damaged my father in laws house and refused to take anything off the extremely high price I was paying. AAA QUALITY MOVING not only cares about the people they move but they move your item's as of it were their own. So weather you a person moving home to home or into or out of Storage or a Small or Even Large Company looking for the Best Movers at The BEST PRICES...MAKE AAA QUALITY MOVING YOUR ONLY WAY TO MOVE!

    Absolutely the worst experience moving ever! Everything seemed great until they showed up. We had…read morephone calls, texts and even a walk through where John even took notes. We felt confident. Boy were we wrong! $15k down the drain. Everything became a complaint or an argument. We had picked them specifically because they said they would build a crate for the lathe and charged another $1000 to do it. On the day John argued he would not move it and had never agreed to. Much less build a crate for it. I ended up providing makeshift materials and show them how to safely move it. When it got here things were bent and broken. While getting boxes in the truck two of them kept pushing each other around like two little kids. They eventually dropped a bed frame on the hardwood floor and then one pretended to be hurt. We saw it. It never touched him but he screamed it broke his foot and was bleeding. Yet somehow he had no issues moving boxes. The same two guys kept pushing each other around until finally one was thrown right where a snow plow was being moved. The plow flipped over and narrowly missed his foot! I turned white. The truck they brought was not big enough. They had to go and offload it and return. That took them 4 hours. We had to walk behind them around the house because they would constantly not grab all the boxes from rooms but close the door and say it was all done. Always an argument ensued. Things like yard equipment, glass and awkwardly shaped things were taken separately on the truck. When these guys arrived they had two trucks and just 3 people. As they opened the truck I saw one of my generators sitting upside down! The lathe was loosely strapped to the side of the truck sitting on the same material I provided. Things on it were bent and broken from bouncing around. All the yard equipment and awkwardly shaped items were just stuck in tall garment boxes. Trim pieces from my truck I had just painted were scratched and rubbed through. Ruined. Boxes were crushed. The guy with the "broken foot" kept limping around. John hardly did anything. Boxes were placed any which way pretty much anywhere. We had to insist and argue for boxes to be taken where they belonged. Things that went into storage were just chucked in and boxes placed right at the entrance. It was a mess. We gave up on having the furniture put back together as we just wanted them to leave.

    White Star Movers - movers - Updated June 2026

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