Had to request service twice before they got back to me. Wanted 185.00 to "evaluate" a simple problem and then to fix it another cost on top of the "evaluation." I have never heard of such a practice and I've lived all over this country w/ different plumbers. read more

Get a quote BEFORE they do any work for you. Charged us $345 to replace a simple well tank pressure switch!!! National average is $160! You have been warned!! read more

Austin was great! Top notch service and attitude. As a Realtor I deal with many contractors and I know a good one when i get one. I will be using and referring them to all my clients. read more

We're new to the area and had the misfortune of discovering our water heater leaking all over our garage. Through Google the closest place I found was White's Plumbing. The lady over the phone was helpful and had a technician in Franklinton at the same time so she sent him out immediately. Eric showed up and did a courtesy check about our unit since our home is only 6 years old and it was in fact under warranty and was replaced for free savings us over $1,000.00! We had to wait an hour or so for the replacement but once it was here he quickly installed it and it's working perfect again. Thank you Eric and the rest of the staff for your prompt service, reasonable rates, and the warm welcome to NC! read more

We had a couple toilets and a faucet installed by White's Plumbing. The process was easy and seamless. I contacted them via their website and received an email response the following day. The response included a quote for the work we required to be done. Pricing was reasonable. An appointment was set and the technician, Chase, arrived on time. He also contacted me that day to let me know he was on his way, which is a professional touch not all companies conform to. Chase did the work efficiently. He was very polite and was able to answer our questions. The work areas were left clean and neat. The price was exactly what was quoted. Very satisfied and would recommend White's Plumbing. read more

Try to get a hold of anybody in the office it is absolutely impossible. Try to have a conversation with Rebecca the receptionist and was frustrated at that point and she tells me could you not.... Really? If you can't deal with frustrated customers get another job. Good luck with the service read more

We needed a waranty service on the kitchen faucet in our new home. White's plumbing came out the next day and quickly replaced our broken faucet. We were very pleased with the professional service we recieved. Shane is an excellent technician. read more

John Brady Hard to believe some of these reviews are even talking about the same company than I have come to know and trust. Just had another repair done and they were here in about an hour and the repair was done in about 20 minutes. The tech was very courteous and when he needed something from his truck, he didn't walk, he RAN! These folks have done many repairs for us over the years and I have never been disappointed. They are fast, efficient and very reasonably priced. I've told many people that it's crystal clear to me how all the "big boys" pay for the fancy wraps on their trucks and their slick TV ads. They don't, you do! As long as Whites is in business they will be the only ones I call. Period! Great company read more

The absolute WORST Plumbing company. Beyond terrible. They have absolutely NO IDEA what they are doing. Even the very basic stuff they screw up. They installed the plumbing in two NEW houses I purchased - for myself and another family member, (they do the plumbing work for Imperial Custom Homes) and both homes are plagued with plumbing problems . SERIOUS plumbing problems which also resulted in water damage to expensive hardwood flooring. They are non responsive to complaints and do not stand behind their work. Read the other reviews. Do NOT hire this company. read more

Our building contractor used Whites pumbing company to plumb our new house. Bells should have been ringing when they failed inspections after inspections. After we moved in we repeatedly have had problems with the toilets. During a warranty visit we were told "toilets are not what they use to be, and to flush multiple times during it's use". We are of the opinion our builder gave White Plumbing the latitude to install toilets of their choosing. We are of the opinion they mixed and matched the least expensive components. Due to the frequency of problems with all 4 toilets I am going to replace them all (less than 2 years old). One thing for sure we want ever use White's Plumbing ever again. If you have plumbing needs my advise is to use a plumbing company other than White's. My contractor no longer uses White's plumbing, that says it all. Nathaniel Lambeth read more

Horribly dangerous driver. All over the road pulled out in front of a car on a 55 mph road and then drove 35 mi while running off the side several times. read more

We have a new townhome that was built a little over a year ago in which White's did the plumbing was the vendor for the builder. Other than Russel who I feel has been honest and done everything he could within his power, the company sucks. We have had NUMEROUS plumbing issues since the day we moved in such as sink, shower, septic, and toilet issues. The most aggravating issue was a basement toilet which we hardly ever use because its in the basement unless we have guests. All of the toilets stopped working at one point, but the one in the basement has given us nonstop problems. They have even had to replace the toilet last year. So, I called them almost 3 weeks ago to address once again a non working toilet. They set up an appointment in which I had to arrange for someone to be here and they showed up FOUR HOURS LATE. After being there for a short time, they claimed to have "fixed" it and called asking for $150 service charge because we out of warranty. I understand service fees and I would have no problem paying it except this has been an continuous problem since we moved in, I wanted to speak to someone about it. I asked that the owner Jeremiah call me to discuss before submitting payment. He never did. However, 4 days later I had to call him back because the toilet stopped working again. The same one they "fixed" 4 days prior. The receptionist explained that they will not be returning to do any more work until they speak to the builder?? It's been almost 3 weeks. I've called daily and left messages for Jeremiah to call back. No call back. Ironically, as I'm typing this after the 6th call this week, Whites has returned my call saying that the owner will be at my place tomorrow. Since she had to ask me what my address was (after being out here 10 times) I highly doubt that they are coming to fix it. I'm very displeased with this level of customer service. The lack of communication and the abundance of unresolved issues is unsettling. read more

All I can say is what a horrible experience. Be warned, not to get into details but after numerous no shows and no calls and no bathroom for days, I simply asked him why he did that. He immediately started into a crazy rage and told me to do a expletive and hung up on me.. Just like the other review, what kind of professional hangs up on a customer? This guy even said he was the "Hometown Hero" when he gave his quote and said he would take care of us... What a joke.... read more

Frightening team of people. We work through a warranty company and requested they be removed from the list. Disgusting comments made, and they dumped dirty water on my carpet because we didn't want them to return. read more

I have been trying for 11 months for them to come out and fix our sink in the garage that they installed because the cold water drips. When we finally got something scheduled they proceeded to text me that morning that they couldn't make it out there and NEVER followed up. Finally I got back in touch with them they came out and said they have to order a part to fix it and they can come back Friday. I call back Thursday and they it would be Tuesday at the latest the part will come in and I schedule them to come over Tuesday morning. I called Monday to confirm and I was told that I am on the schedule and they will be here between 9-10am Tuesday. Well 10:45 rolls Tuesday morning around and nothing, no phone call at all. I call the office and no response. I call the owner (Will) he tells me the part isn't in yet he doesn't know why I wasn't called and hangs up on me! HE HUNG UP ON ME! What kind of business owner does that. I've left messages with the front office and have no idea when they'll finally come around to fixing the sink that is their fault in the first place. They are unprofessional in so many ways. read more