Called on a Saturday evening with an emergency. Was met with bad attitude and told to call back on…read moreMonday. Why it is advertised as 24/7 service? I don't know. I didn't call back or bother to give them my business because with attitude like that they don't deserve it.

Sanitrol did some work at some else's house on my street. They drove onto my grass when pulling…read moretheir trucks out and ruined the grass and compressed all the dirt down with tire marks. I caught the whole incident on my Ring camera, and they have not been willing to do anything about it.

Best service ever! Guys were knowledgeable, professional and most of all tenacious about resolving…read morethe problem. The exterior drain was clogged with sand and muck! They stuck with it until it cleared. Would I recommend them ? You bet!

Couldn't be happier with the service I received. They were able to accommodate me in a reasonable…read moretimeframe and showed up on time. They found my buried tank on the first try and the whole transaction was completed shortly thereafter without any problems. Will definitely be using again. Thanks!

Mr. Jeff is a very nice bussinessman. I had an issue with my septic, he checked it thoroughly and…read moresuggested remedial option. No pressure, No aggressive approach, all plain and simple conversation. He did wonderful job. Charges are very reasonable, Fully professional approach and workmanship. Even Town health officer happen to be on site and very pleased with what was done. I highly recommend Al's Septic Service for any septic work. Mark

After calling like 5 different businesses that informed me they wouldn't be able to see me for…read moreanother 2 days I called rite-way who was over in an hour. They informed me my septic tank was filled to the brim and my overflow was as well. They pumped my septic tank serviced my overflow but most importantly I was back up and running in no time. Anybody who was a full system knows how bad it is to not be able to use your facilities. Great people and very knowledgeable. I'd def use them again.

From the owner: We treat all our costumers as if we were doing work in our own home. Give you a straight answer…read more we do what we say were going to do . offer free advise . we do camera inspections and electronic locating

If I could put more stars I would. I was in need of a simple septic cleaning. The woman on the…read morephone was very friendly and efficient. I got an appt within a week. The gentleman that arrived was very nice, did a fabulous job and worked quickly to get the job done. Turn out its a family business and I will def use them from now on!!! BONUS was it was over $100 CHEAPER than the competitors pricing. A WIN WIN WIN. Could not have asked for anything better. THANK YOU!!!!

Great people.scheduling was a breeze. Very efficient ,courteous and prompt response. Excellent…read moreservice .Would recommend without hesitation.Good value. Sam and her father are a great team.

Business is closed. They are referring out to other places. They had.been highly trained and…read morereliable.

As a life-long city boy, septic systems were a new experience for me. A friend recommended Lussier…read more& Sons and I tried them. The person scheduling was friendly, accommodating, and pleasant to work with. The crew who came we're on time, clean, efficient, and answered all my questions. I am better informed and know how to use our system effectively so it lasts!

I hired A&W to replace my septic tank and I am so glad I did. The owner Andrew was a pleasure to…read morework with. In fact, I can't say enough good things about the entire team. From Nancy in the office who unbelievably responsive in taking care of all the paperwork and coordinating everything, to Corey who deftly operated the machines with skill and precision in a tight area to the teammates who were so courteous and well mannered and showed such teamwork to get the job done properly. They added topsoil, reseeded the lawn area and laid down hay where the lawn was disturbed. The job was reasonably priced and they are active in the Guilford community. An example of this was donating materials for the Guilford Dog Park. I would not hesitate to give them my highest endorsement. For me, I could not have picked a better company.

This company damaged my property while working on my neighbor's. They refused to fix the damage…read more Very condescending stating that it's standard for this to happen and they are not responsible for damage done. Unsafe truck operation and very little respect for the communities they operate in.

Loyd was very personable and a pleasure to have help us empty our septic tank, would strongly…read morerecommend!

From the owner: Work hard to keep customers happy. 10% off for first time customers, Service Members & Disabled…read more Inspections available. Serving New Haven County & Fairfield, CT

I had called Medina's one morning told them I had a clogged drain in my bathroom they came out that…read moreafternoon snaked out the hair in my sink, they were very professional I was very happy with the service.

Mr Medina checked my kitchen sinks I thought they were clogged but he was nice enough to check and…read moreand let me know they were not clogged but I just had to run water in each sink every day for a few minutes and problem would be solved he did not charge me for the home visit.He definitely knows everything about his business and does not look for an opportunity to take advantage.My daughter and her husband have also been very happy with his work.

This is my first time using Roto-Rooter. This situation was extreme, my cousins(who are extremely…read morehandicapped and have an aid living with them) home was backing up with water and sewage from the drain system in the house. Keep in mind that they are not able to leave the house on there own and must be helped in everything they do( ages 64 and 66 years). I was notified on a Friday that the drainage system was backing up, so I called Roto-Rooter Service on Friday and they came right out to see if they could clear the pipe. Unfortunately the serviceman could not clear the drain system. With that he told me that the system was one that was put in many years age and it would be impossible to do it the regular way. He then called another person in the organization and asked him to come out to talk with me about excavating the pipe and repairing it. Within an hour the Sewer Solution Specialist was at the door and explaining what had to be done in order for my cousins to be able to use the facilities again. While we were discussing the job to be done another person from Roto-Rooter had arrived and waited patiently until I was finished talking to the Specialist. This person from Roto-Rooter was a restoration specialist for any damage done due to the water and sewage backup, (I wasn't even thinking about that at this time). After we looked at the down stairs bathroom and found massive problems with it, he explained that his company could take care of the restoration and he would co-ordinate with the insurance company. Well to say the least this was a great help to me and when I called the insurance company they said they would send and estimator to look at the damage. Now getting back to the Sewer Solution Specialist he gave me a price and said that he could have the job done tomorrow so the people in the house could use the water and more importantly the toilets again. I told him to go ahead with the job and the restoration guy to wait until the insurance people give me the go ahead which would be in a few days. Well the next morning the Excavation team was there on time and ready to go. Within a few hours after working thru lunch they had the pipe repaired (which was no small task) and had interfaced with the town inspector so they could cover the hole and finish the project that day. This was very impressive! In the next few days the Rotor-Rooter Restoration Specialist called back to see how the insurance company was doing. I told him I had just finished talking with the estimator and he was going to the house this afternoon. At that point the Roto-Rooter specialist said he would co-ordinate with the insurance person and let me know how it worked out. Again this was a great help. In the end I can not say enough about the excellent service that Rotor-Rooter gave to my family and the excellent work they did. I have had many contractors that I have worked with in my life and most I would never rehire again. That is not the case with Roto-Rooter!! I would recommend this company to anyone with a drainage and sewer problem!

Absolutely not company has no sense of community had a hole in my back yard called this morning…read morecouldn't hear the first person transfer to a young gentleman Jeff I believe all of a sudden a woman comes in the phone we need the town hall to inspect the pipe I said to her we have a ? Before I could get anything said she hung up rude people and we're paying over 5,000 for this go elsewhere