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    Whitley Jewelers

    4.1 (9 reviews)
    Closed Closed

    Services - Whitley Jewelers

    Jewelry cleaning

    Jewelry repair

    Watch cleaning

    3 More Services

    Watch part repair

    Watch part replacement

    Watch seal testing

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    Fast-Fix Jewelry and Watch Repairs - Franklin

    Fast-Fix Jewelry and Watch Repairs - Franklin

    4.2
    (73 reviews)

    I've always gotten quick service for watch battery replacement by the friendly staff.read more

    I brought my bracelet here to be fixed as it snagged on something and was ripped apart. I work in…read morethe mall so i figured it was a convenient location to go to. I had a great conversation with Tina on 5/30, and she took in my bracelet to get a quote from the lady who would actually be fixing it. She said they would call me when they had the final price. 3 days later on 6/2, i received a text saying it was ready. When i called the store that day, i spoke to jennifer. Jennifer was the rudest person i have encountered in customer service. She answered as if i was bothering her and when i asked why they fixed it without calling me to ask if i was okay with the final price, she said she was not told to give a quote and that it was fixed now so i just needed to come get it. I asked how much it was and she said $55. She said she could quite literally "rip" it apart if i wasnt okay with price. Thats interesting to say to customers who trust you with their jewelry and very cold. I work in retail and i could never imagine saying something like that to a customer, especially at a jewelry store. I just said to not touch it and that i would get it. I hung up and i could not believe her attitude. I will not come back if that is the kind of people you guys hire to fix jewelry. What an awful representation of the brand. It sadly looks like the reviews mentioning bad communication skills is true. Just go to a real jewelry repair shop, do not trust someone who threatens to rip apart your jewelry if u will not pay.

    Fast-Fix Jewelry and Watch Repairs - Green Hills

    Fast-Fix Jewelry and Watch Repairs - Green Hills

    4.4
    (66 reviews)

    Brought new watch in for sizing. Left watch and came back in an hour. Fits perfect. Very reasonable…read morepricing also.

    I've had multiple unpleasant experiences at Fast Fix Jewelry and Watch Repairs, and I won't be…read morereturning. The same staff member, Danielle, has been rude on more than one occasion. This time, after I paid $153.54, she raised her voice, insisting I pay again despite the charge showing on my card. She threatened to take my jewelry back if I didn't pay again. It took a call to my credit card company before she finally accepted the payment had gone through--without an apology. The service is not only slow, but her attitude is unprofessional, disrespectful, and aggressive. I cannot recommend this place--not only do they take their time, but they don't fix the customer experience. I've had multiple unpleasant experiences at Fast Fix Jewelry and Watch Repairs, and I won't be returning. The same staff member, Danielle, has been rude on more than one occasion. This time, after I paid $153.54, she raised her voice, insisting I pay again despite the charge showing on my card. She threatened to take my jewelry back if I didn't pay again. It took a call to my credit card company before she finally accepted the payment had gone through--without an apology. The service is not only slow and extremely overpriced, but her attitude is unprofessional, disrespectful, and aggressive. I cannot recommend this place--not only do they overcharge but they don't fix the customer experience.

    Fast-Fix Jewelry and Watch Repairs - Opry Mills

    Fast-Fix Jewelry and Watch Repairs - Opry Mills

    3.6
    (38 reviews)

    Excellent eyewear repair experience. Stopped in with a lost cause clip-on sunglasses (stepped on…read morethem) and the Fast Fix folks offered to attempt the repair at a very reasonable cost. 40 minutes later - done and successfully repaired. Could not be happier and highly recommended as well. Plainly speaking - not just a jewelry repair store. Thanks guys!

    I dropped off my wife's $4,000 tennis bracelet because she wanted to wear it for her birthday…read moredinner tomorrow. The bracelet only needed two original links reinstalled, and I provided the exact links that had previously been removed, including the diamonds. When we picked it up, we immediately noticed that the bracelet is now missing a diamond. I have photos of the bracelet from three days before it was dropped off, and those photos clearly show the diamond was present. The bracelet has only been worn a handful of times, so this is extremely concerning. The quality of the repair is also unacceptable. The added links appear to have been quickly soldered together, and the workmanship looks very poor. The individual links no longer move independently, which means the bracelet doesn't flex or curve naturally around the wrist. The solder joints were not properly finished or polished, and they were left rough and obvious. In addition, the bracelet is white gold, but there was no apparent attempt to rhodium plate or finish the repaired area so it would match the rest of the bracelet. The repaired sections stand out immediately and do not look like a professional repair on a piece of jewelry of this value. To make matters worse, we were then quoted $200 for this work. This bracelet means a great deal to my wife. It was her dream to own a tennis bracelet, and it holds significant sentimental value. She was excited to wear it for her birthday, and now she doesn't even want to go out because she's so upset about the condition in which it was returned. I am extremely disappointed and frustrated. This represents a substantial investment and hard-earned money. At this point, I am hoping your business will take responsibility for these issues and make this right.

    Whitley Jewelers - watch_repair - Updated June 2026

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