I wish I could say I had the same experience as everyone else in the reviews, but my story is…read morevastly different with Westford Collision. Let me start off by saying that no... I am not a competing company, fake review, or making false statements as I usually do not write these kind of negative reviews. Back in the beginning of March, I was involved in a minor crash where the left rear fender and rim on my vehicle was struck. Very minor damage (scuffed rim and a small ding/scratch in the fender). Everyone I talked to suggested that I go to Westford Collision because they do the best work and "will be fixed right"... so I did. They told me it would take 3-4 weeks to repair the damage ("3 weeks usually but may be 4") which I found surprising because it was so minor... but I wanted it fixed right so I agreed. After the 4th week, I called Westford Collision to find out if my truck had been fixed yet, and was told they forgot that it also needed an alignment and needed to be "towed to another shop because they don't have an alignment rack"... what auto body shop doesn't have an alignment rack? They stated that it would be ready next Wednesday at the latest (4.5 weeks altogether to fix). They stated they would "tow" it to the alignment shop. I reluctantly stated I understood (expressing my frustration it was taking so long) because I didn't have a choice... That Wednesday, when the truck was guaranteed to be ready, I was told all repairs were done, but that they would not release my vehicle because they were still waiting for the insurance adjustment check to pay for the tow and alignment. I once again expressed my frustration as they promised I would have my vehicle that day (and I've been paying for a rental for the last 5 weeks). Westford Collision (after me arguing with them) agreed to give me back my vehicle even though they had not yet received the check from my insurance company. Now... I have a dash camera in that vehicle, and what do I find when I reviewed the footage? They DROVE MY CAR to the alignment shop (without my permission I might add) and falsely charged my insurance company $600.00 for the tow (clearly on the insurance adjustment $300 tow fee each way). So, Westford Collision refused to release my truck to me all based on false insurance claims (towing fees when they never towed the vehicle- truck also had approx. 25 extra miles on the odometer when I picked it up) I forwarded all videos to both my insurance company and the other parties insurance. Westford Collision might be the most dishonest company I have ever dealt with because of their false insurance claims and how they treat their customer (hold your car hostage on false insurance practices so they can collect more money from the insurance company). I challenge this body shop to prove otherwise and would gladly present all evidence to them showing their dishonest practices. I do not recommend this body shop and suggest you take your business elsewhere. Westford Collision blatantly practices insurance fraud.

On July 30th, my Honda accord was hit and made undrivable. A mistake that I never will make again…read morewas to take the car to Westford Collision instead of the usual shop. Friday, October 10th is when I got my car back. You read that right, 2.5 months to fix a car that by insurance (Plymouth rock) standards, should have taken 4 weeks tops. From then till now was nothing short of a nightmare in dealing with them. When the car was brought there, on several occasions over the next 2 weeks, the adjuster/appraiser attempted to get access to the car to examine and write up what it needs. The body shop said no "Lift" operator was around, citing vacations. Really? You are a licensed body shop and have no lift operators on site ?? The initial appraisal came in at over 13,179.48. I thought great. It at one point rose to over 25,000 Then they finally got it on the lift and the damage 19,255.14. The appraiser who went back and forth 5 times and long story short, it was done for 17,304.17 which would be a total loss. Mind you we are now 2weeks into the 30 day rental allowance which ran out before they could repair it. On the initial appraisal, it shows "Right Front" point of impact. That, was one of a few things that were true. On line(s) 124- 127, why was a right tail lamp and assy required. Lines 146-148, why was a rear bumper cover required. Also, on line 161 they were paid to clean the car. They did not do a thing. Stains and dirt from the accident were still there. And of course they were closed at pick up. It was manually cleaned by my daughter with supplies from Autozone. One thing that was noticed was that they seemed to add more unneeded parts as if they were trying to get more money. Finally, they actually wanted me to pay for gas while they drove it for testing.. Who does this? And like I said, they wanted me to pay, but I didn't pay. For those that may not believe this, I have proof in the form of all paperwork from both westford collision. I will gladly post it with personal info redacted. This review/complaint will also be sent to the BBB and the Division of Standards (DOS) for the Commonwealth.

Mill City Auto fought with the other person's insurance to cover the cost of my car's damage…read morerepairs completed and correctly instead of cheaply which is what their insurance wanted. I 100% recommend Mill City Auto in Westford. Jeff is professional, courteous, honest, and communicative.

I just picked up my car from Mill City Auto Body and I am so pleased with the job they did. They…read moregot the dent out I went to them for, and they even buffed out a few spots I wasn't expecting for no extra cost. They also had the car ready when they said they would. If I could give them more stars I would, but yelp limits us to 5 stars!

Quick quote, good work, honored original quote . Took a day…read morelonger than estimated and some communication and coordination that could've been better. But overall a good experience. Recommended.

Good price. Replaced the bumper after receiving a new bumper. Not much of a wait. I received…read moreseveral quotes through Yelp. I'm glad I used Yelp rather than bringing it to the nearest auto-body shop. I would use Patriots again without hesitation.

My entire experience at Murray's was excellent. They repaired my car on schedule, updated me…read moreregularly on the process, and were very transparent about everything without using overly complex language or terms that I, as a young, relatively new driver, wouldn't understand. The owner was incredibly helpful and kind, and not only in the professional sense. I accidentally left my phone in his garage when I went to pick up my newly-repaired car, and didn't realize it until maybe 8 that night- and it was a Friday night. I'm thinking, great; now I'm probably have to gonna go all weekend without my phone. Saturday morning, I'm at work (a small business in Littleton that I had seen the garage owner visit before, and he knew I worked there), and he comes in with my phone! He absolutely did not have to do that, but he did. Murray's did excellent work, I haven't had a single problem with my car since, and they're run by genuinely good people. I would highly recommend Murray's to anybody and everybody in need of an auto repair shop.

This auto repair shop is small, but first class. Great attention to detail, and well with the needs…read moreof Insurer and the insurance customer.

Pick up day!! Ahead of schedule...walked up to the counter, picked up my keys and drove my fully…read morerestored and meticulously repaired car off the lot. From start to finish it was a pleasure doing business with John...his calls kept me apprised of the process and the ease of dropping off my rental vehicle right in their lot added to the stress-free experience. APlus is a five star business which I highly recommend.

I had written up a long review for J&R Auto Body a while back, but I deleted my post for a reason I…read morewon't discuss. I have since changed my mind and will once again say they have been an excellent auto body place that we have used since we first moved into the area in 1978. Their mechanics Dana and Derek are great, and owner John is very personable and fair. They take pride in what they do, and we have always been quite satisfied with the work they've done. The cars come out of there looking as good as new. J&R closes very early on Friday. Would have been good information to know ahead of time. And of course they're closed on Saturday and Sunday. We hate to deal with auto body places for obvious reasons, but if we have to go, this is the place we'll head.

Bruce is a nice guy, he has run a nice business at Ideal for a long time. Bruce will regale you…read morewith nice tales about his dogs, and many things not related to your car for 40 minute stretches of time. In my opinion this is what makes Bruce ineffective. This a long read but do yourself a favor read it all, and take your damaged vehicle somewhere else! I purchased a Dodge Durango in February 2024, to use as a second vehicle for the winter, and to haul my Great Dane around. I made this purchase to save my daily driver from mileage and wear. Unfortunately I had an accident only two months later in April. I had a reputable tow company and they happened to tow the Durango to the lot right next to Ideal. My parents had done business with Ideal sim time ago and were satisfied with the result, so I took my parents referral. I even had to convince my insurance company to let me leave the car with Bruce at Ideal. They agreed. I gave Bruce the benefit of the doubt and did not even contact him until August, as he said he was backlogged until June. When I met with him in August, I was hoping the car would be done any day. However, he had not even started the work, claiming he could not a find a hood for it. He was so hard pressed to find one, he was planning to replace it with a different hood without even consulting me. I bought a 2019 specifically for the hood style, which he would have known if he even took the time to return my calls. I met with Bruce a total of 4x after that. The next time I had time to stop by was in September. I asked about the status of the hood and reminded him I needed the car before Nov 1st! for trips to CT, that I had to pick-up for my job! This is now 6 months of no progress! He had held me and my car hostage, causing me 24k miles incurred on my daily driver, and forced me to continue to put my large dog in that car, causing interior damage. All of which I was trying to avoid! The icing on the cake I feel is the next time in October I had time to see Bruce in person (I had called several times and he did not return calls) he had found a hood in Florida, and it was going to take several days still, and cost more to transport it than I paid for the entire car to be shipped from Miami! So I took things into my own hands, called a brother in law with an auto shop. He found the hood locally in Waltham the same day for less money. When I spoke to Bruce about this he was disappointed with himself. I asked if I needed to move the car, he said no. He said 'This will be my personal project.' When I saw him again a week later he had still not started. I asked again do I need to move the car, he said no. It was now November! I asked him what have you been doing, I thought this was going to be your personal project. His response 'Mostly taking to people.'. As I said Bruce is a nice guy. He's lost the edge in my opinion. Clearly my car was not going to be done for November 1st! I don't trust any of the information Bruce has provided to me to date. Here it is November 13th and the car is STILL not ready. I have no idea if I'll be satisfied with the actual work, frankly I'm concerned. Be wary of bringing your car here.

After a couple of separate incidents where people have run into my wife and I; and one where my…read moremom's car had a rear bumper smash, Bruce was able to restore our vehicles to better than new condition. He invests in the process of doing it right as well as the best paint so ensure no flaking or chipping. Couldn't be happier with his team's work on all 3 of our projects.

I found Dan about 2 years ago and unfortunately my Acura's damaged fender was too far gone but he…read morewas very straight forward and honest that it was beyond a simple repair, at a time when he could have tried to milk it and get some money out of me. Fast forward to this week, I brought him my son's 1 year old car that had some minor but definitely noticeable dings on the door. Dan under promised but exceeded expectations, the repair turned out great and he did it without having to make any access holes. I would absolutely recommend him.

Dan did a great job fixing a pretty serious door ding on my 6 month old car. It looks brand new!…read moreYou'd never know it was hit. I'm very pleased with the low cost also.