I just want to give a huge shoutout to Harry for always being a positive and reassuring when it…read morecomes down to my vehicle being serviced. He always goes above and beyond to explain details of my service requirements and the importance of ensuring everything gets done. I was upset having to deal with a sensor issue and then the fact there's no AC in this building and having to sit and wait but I was greeted with a pleasant smile and kindness. Along with periodic check-ins throughout my wait. Thanks for all you do Harry for your team and customers.

Exceptional service, amazing employees, and I found my dream car: a champagne-colored Lexus ES350.read more

will never buy there again I received my truck on 03/1/2017…read more a year later started getting calls for warranty and get about 15 a week even up to 9:00 PM ask dealer to stop the giving my number out they said they don't its DMV holly crap DMV gives a shit about my or your number so I keep getting calls even canceled the On Star and still get calls and there's no call back number. I'm going to Ford for my next new truck in two month and want give them my number or email address or a fake number and address I'm very pissed off all the numbers

I had a great customer experience at Haley Buick GMC - Midlothian. Leanne, Ron, Eloy and Jabari…read moremade me feel like family. I love my new suv. Tiffany S.

I recently had the pleasure of working with Corey Chapman along with assistance of Ken Trabosh and…read moreShawn Hicks when purchasing my Mazda CX-30. I couldn't be happier with the experience. From the sales crew to the finance department, they made the process smooth and stress free. I highly recommend Haley Buick GMC Midlothian to anyone looking for a new/used vehicle. You won't be disappointed.

Bought a car, came back for service not once but twice, and guest what? Boy oh boy this place lacks…read moreaccountability and the customer service. Let's call it a misunderstanding which happens but for your team to insult my mother after she has spent her hard earned money. I refuse to sit back and allow the disrespect. I wouldn't recommend this place based on customer service alone! Dustin fee and Desiree Bersano the worst! If you are incompetent then you are incompetent don't get mad be professional and figure out how to help the customer!

Purchased a Volvo and received excellent service from Haley Midlothian. Mena was…read moreKnowledgeable, efficient, answered my questions, and guided me thru the process. Very pleased with the vehicle and the buying experience.

Had been searching for a vehicle for my son for almost 2 months when I noticed a low mile 2019…read moreDodge Charger on their site with the specs we wanted. Only problem was that dealer was 4 hours away. Called and spoke to Nathan at around 4:00pm. That's when the over the top exceptional customer service experience began. We had recently thought we found a vehicle only to arrive at dealer and find the car was sold. Expressed our concern that this might happen again. Nathan explained the VA Select Policy of not "holding" a car if someone came into lot and wanted to purchase. What he did do, was commit to letting us know upon closing that evening (via text), that the car was in fact still available and we could commit to driving there in the morning. But that wasn't good enough for Nathan. He also went the extra mile and took a picture of a scratch he noticed on the vehicle and sent us pictures. Said he would ask the body shop to buff it out first thing in the morning. We texted Nathan when we departed our house at 6:30am (they don't open until 9) and he was then able to remove it from the lot so no one could purchase since we were now enroute. Upon arriving to the location after 4-hour drive, the first thing we say at the entrance was a shiny, newly detailed Dodge Charger. My son was very excited and Nathan proceeded to give us a 30-minute certificate to do a test drive. This completely suprised us, as our experience had been drive around the block with saleperson hovering in back seat. Son was convinced it was the car after driving it for 5 minutes. Upon our return, Nathan offered us beverages and escorted us to his desk for the daunting "sign and make it yours experience". Not once did we feel pressure. No haggling was required (we knew this before we came), and Nathan patiently answered each and every question. Once the paperwork was complete and ready for us to go to the financing department, we all went outside and talked about the car some more. Nathan shared several personal stories with our family and we were happy that we had him as our salesperson. But it didn't stop there. Once Finanace was ready for us, Nathan took it upon himself to take the vehicle to the the nearby service station and top of the gas tank. Outstanding. The financing process was quick and painless as we had pre-approval for the loan. Robert Seeney (F & I Manager) took over from there and made sure all the paperwork was in order since we were from out of state. He was extremely professional and had the personality of someone who took the customer service experience seriously. Bottom line is that our experience with Virginia Select Auto was exceptionally pleasant and we would hope that everyone would get the opportunity to work with Nathan if in the market to purchase a car. Their no-pressure process is something we will never forget. Thank you VA Select Auto!

We worked with Sydney to trade in and buy a pre-owned car. The experience was great with no…read morepressure! We test drove about 7 cars and never once felt like we were being rushed or needed to stop trying options.

After retiring from the military following a 38 year career, I decided to purchase a new Ram Truck…read morein January 2025. This was going to be the third Ram that I have owned and my "retirement" gift. My wife and I went to Whitten Brothers Ram on Midlothian Turnpike and found the exact truck I wanted. A solid black 2025 Ram 1500 Rebel with all the options. After finishing up the paperwork, we went out to drive the vehicle home. I should have suspected something when we came out and the vehicle was already running but, I did not. We drove the vehicle home and that is when the problems started. A few mornings later, I came out to go to work and the truck was dead as a doornail. I had to use the manual key to open the door. I contacted my salesman, Willy, at the dealership and they towed it in. After trouble shooting, they replaced both batteries. When I went to pick the truck up from the dealership, it would not start remotely or by pushing the start button inside. I decided to leave the truck at the dealership until they could fix that problem. A few weeks later we received a call from the service manager asking us to come in for a meeting. We go in for the meeting and he proceeds to tell us that it is a "known" problem on the 2025 Ram Trucks will not start on their parking lot due to some kind of interference. The work around is to place the key fob in the back passenger side seat to start the vehicle. At this point, I just wanted the truck back and decided to go with his solution hoping that a fix would come soon. Fast forward to May 2025, while driving in traffic on Interstate 95, all lights on the dash illuminated for 1 to 2 seconds, adaptive cruise control kicked off, the dash then went totally blank for 2 to 3 seconds and slowly came back to life with the fuel gauge showing zero when there was ¾ of a tank prior to this event. I took it in for repair and they found the power wire for the left rear midrange sensor was chaffed through. They repaired the truck, and I picked it up. Unfortunately, that repair did not fix the problem. This has occurred several different times. Originally on May 23 then subsequently on June 9, June 10, June 27 and August 28, 2025. I took it into Whitten Brothers Service Department for the fourth time for this specific problem on September 12, 2025. I picked it up on October 17, 2025 and I was told that there was a software problem but they has updated it and it should be good to go. The truck worked fine until May 12 and May 14 2026, it did the exact same thing as last year except it now shifts into neutral while still driving down the highway. This causes me to have to coast to the shoulder, completely stop, shift into park and back into drive before merging back onto the highway. Throughout the year and half that I have owned this truck, it has been in the shop for well over 4 months for this problem. It has been in the service department a week for this last episode, and I do not expect it to ready anytime soon. Bottom line, I do not recommend buying a Ram Truck or any vehicle from Whitten Brothers.

Limited appointments available. Made appointment weeks in advance, arrived over an hour early for…read morethe appointment for a simple tire sensor issue now 26 hours later they confirmed that the vehicle has not been touched other than to park it behind the building. WTF, worse they claim it is next and will be done in 2 hours, but 26 hours ago they said it should take 3 hours. Need to find a dodge dealer that has quality mechanics and good customer service, does this exist on the east coast??? As often as molar products break down, there must be a shop somewhere that does repairs correctly and timely

mike abed totaled my vehicle and then fled the scene of an accident in my car, now refusing to give…read moreinsurance information in an attempt to avoid involving insurance and police. tried to bribe me with money out of his own pocket in a plea to avoid consequence as his negligence and general incompetence led to him returning my vehicle to me undrivable when he was supposed to be doing a simple appraisal. he thought i was stupid enough to accept his low ball bribe, told my mother to "get the eff out" of his office when she came to inquire about the insurance information (remember, for the accident he was in that crumpled my hood, broke both my front fenders and shattered my windshield two days after it left the shop for hundreds of dollars in repairs.) and then towed my car out of spite knowing i had my own on the way and refused to disclose where it was told to. i only found out after filing a police report and being informed by the tow company. sick weirdo with no integrity they're probably not insured at all and that's why his rinky dink business wont give up any insurance information in the first place. some guy named "moe" over the phone basically told me i was an idiot for inquiring but i think the real idiot is whomever hired a general manager too dumb to close the hood of a vehicle.

Just recently bought a 2012 Honda Pilot from Car N Go. I typically dread dealing with car…read moresalesmen...so I was mentally preparing myself. But then I met Mike. Super knowledgeable and quick to answer all of my questions thoroughly. He was also very casual (no pressure) about the actual sales process. He was very personable and it was very nice that he was very familiar with my favorite local car repair shop. It didn't hurt that the car was clean, loaded with "nice to have" features and priced reasonably for comparable quality. The entire process was quick and fun. Mike even went so far as to get the car re-inspected the morning I picked it up. There was no need; it wasn't expired. He just didn't want me to have to be concerned over anything. I can't say enough what a great experience this was. I highly recommend them. I'm looking forward to my next car purchase.....as long as I can work with Mike.

Brought vehicle in for maintenance. Dealer rotated tires checked fluids and multi point inspection…read more 10 minutes after leaving dealership warning lights appeared on dash about tire pressure issue. "Rear tires low" Since it did not affect driving I continued home. At home I checked pressure with warm tires. Front tires were 37 psi and rear tires were 32 psi. Tire info tag on door frame states 32 psi for front tires and 39 psi for rear tires. I let the car sit until morning. Cold tires showed 35 psi in front and 29 psi in rear. Not even close. I inflated tires to the correct cold pressures. Contacted dealer and spoke with Jesse the service manager. He didn't seem to concerned and asked me if I checked the pressure before leaving dealer. I stated that it's not my responsibility to check to see if the maintenance was done correctly. Manager wanted me to drive 100 miles to have them correct pressures. That's nuts. Also on the invoice (attached doc) it states tire pressure as 36 psi in all 4 tires which is incorrect. The invoice also states that the engine air filter is dirty and needs to be replaced. There is not an engine air filter on an electric car. Also on the invoice it recommends brake fluid service on a 3 year old vehicle with 18,000 miles. Manufacturer recommends service at 48,000 or 4 years. Service manager was very condescending and of no help. Will not visit this dealer again.

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I decided to try the service Dept at Safford after a less than satisfactory experience at Loyalty…read moreVW and their service dept.My service writer,Danny Baril was great! Knowledgeable and personable and kind,I finally found someone interested in helping solve my car's problem instead of just helping themselves.They sent me home with the problem fixed and happy.Thanks Safford,and of course Danny!

For reference i have a 2024 Jetta, i took it to this dealership because I was iffy about getting…read morethe oil changed somewhere else. I'd also like to share that I went alone and i'm an 18 year old girl. So of course I know they were gonna try something; they told me 3 different prices. When i called on the phone they said $100-$120 okay that's normal. When I got there for my appointment they said $150-$180; why is an oil change for my small car that takes synthetic oil $180? My mom called and was irritated because they completely are scamming me. My oil change should cost nowhere near almost $200. I will not be going back here for an oil change if you guys like to take advantage of people who don't know about cars. There should also be a set price for oil changes dependent on models it should never be a "oh well it should be $180. but it depends".