Yelp: this was my first car purchase using the internet. What i wanted was not to be found…read morelocally. I located the car 400 miles away. The salesperson I dealt with, Whit Beavers couldn't have been more professional. The car was as promised. I flew in, was picked up at the airport by Whit. Paperwork was completed quickly and I was on my way. DMV was a breeze registering the car with no hitches. Remember, I bought in one state and registered in another. What a wonderful experience. It couldn't have been easier. Thank you Whit for helping me get the car I wanted.

From the owner: Here at Ace Sales Company, we believe that sales and service should be done right!…read more All of our cars are serviced and independently inspected for safety and NCSI, by Tony's Foreign Car Service Center. Because Tony's outstanding service center is conveniently located in our same building, we are able to provide a FREE warranty on every car you buy from us! We also provide in house financing and Guaranteed Credit Acceptance! Here at Ace Sales Company we specialize in foreign cars, trucks, and SUV's. Our inventory includes everything from Honda's and Toyota's to BMW's and Mercedes-Benz's. Come to our website for a free Auto Check, and apply for your instant credit approval today! Ace Sales Company "Where auto sales & service is done right!" 1602 N. 23rd St. Wilmington, NC 28405 Phone # (910) 686-1005

The personnel at Fiat of Wilmington make a buyer feel well taken care of, and the excellent service…read morecontinues after the sale. This dealership does care about its customers. It's so nice to feel good about a big purchase like a new car. We are loving our gorgeous Espresso 500 Pop!

Ryan was friendly and accommodating if a bit misinformed about the price offered on cargurus.com…read more(lower on the web than in the dealership). I was treated with respect and the process was a bit slow, but I was out of there in about 2 and 1/2 hours beginning to end.

Excellent customer experience all the way around. This is our second purchase from Bluewater Motor…read moreSports and both cars have been nothing less than phenomenal. Their cars they sell are top notch, staff is courteous and honest, and they do not pressure people. They truly treat yu as family or a friend there. Highly Highly recommend for your next purchase. CJ Harriss Carolina Beach, NC

Bought a Ford Thunderbird Yesterday.... As soon as we filled it with gas .. gas leaked all over the…read moregas pump area, and it has a horrible gas smell when driving. We wondered why they didn't fill the tank like most companies do at purchase. We did know there was no warranty, but they said they had a thorough safety ck done on the car. I would think gas tank/lines would be included in a safety report.

Customer service and professionalism Having a sense of…read moreurgency Anticipating customers needs Providing options for ALL customers

UPDATE: Following my initial review, I was contacted multiple times by the sale staff, including…read moretext messages, phone calls, and even an uninvited visit to my home. They requested that I remove this review, stating it would result in someone losing their job. I have since filed a formal complaint with Kia's corporate office regarding this behavior. Unfortunately, I have yet to receive any follow-up or apology from the dealership regarding these concerning and invasive actions. *** I recently visited Coastal Kia to test drive a car, but the experience left me frustrated due to high-pressure tactics and a lack of transparency. Although I ultimately purchased a car I'm happy with, I was pressured to make a decision immediately, despite expressing that I wanted to leave and think about the purchase. Following the transaction, I was surprised to find $6,000 in "packages" and "plans" included in the total cost, which were never discussed with me. When I called the dealership to address this, I spoke with both Uber and my salesperson, Riley. Riley explained that the packages included things like paint touch-ups, but I was still disappointed that these fees weren't clearly explained upfront. I was also frustrated that other car options weren't shown to me, which made me feel pushed into a decision that stretched my budget. At Riley's suggestion, I returned to the dealership to discuss the details. Since Riley was unavailable, I met with Uber, who confirmed that the "packages" were essentially dealer markups, with the paint touch-ups being part of a $0 exterior protection plan. Noting my frustration, Uber offered to refund the credit card fee on my down payment and provide all-weather mats--on the condition that I sign an agreement not to share my experience publicly. This request made me uncomfortable, and I didn't feel right about it. I was then referred to Peggy, the Operations Manager, who offered several goodwill gestures, including all-weather mats, a cargo cover, a roof rack, and a refund of my credit card fee. She even asked if I wanted to return the car. I told them I needed to think about it and would make a decision when I came back for my tags. Not twenty minutes later, Peggy called to offer an additional $1,000 as part of the resolution. While I verbally accepted this offer, the written agreement to not speak about my experience, which I reviewed a few days later, felt overly restrictive. After requesting clarifying changes, I ultimately decided not to sign. Another concern was the purchase process itself. Jan, who handled financials, showed me a diagram explaining how to complete the company survey and offered to fill my gas tank if I completed it at the dealership. This felt like undue pressure to provide positive feedback, which only added to my discomfort. While I'm happy with the car, the buying experience at Coastal Kia was upsetting. The lack of transparency and high-pressure tactics detracted from what should have been an exciting milestone. I hope Coastal Kia takes steps to improve their practices, prioritize transparency, and create a better experience for future customers. (Attached are photos of the car sticker detailing the additional "packages" and "plans" and the survey diagram provided by Jan.)

If you need anything, I'd ask for Clint. He went above and beyond to help me. Not a lot of good…read morepeople out there these days like this man. So very grateful

I didn't buy my car here but if they had what i was looking for i definitely would have! i do get…read moreall my maintenance done here and they always do a great job and are very helpful. Jim normally helps me out but all the other guys are great too!