The customer service is exceptional and the selection is great! Far less expensive than competitors…read morefor the same mattress! Family owned and operated is a bonus. Quick delivery with a low cost delivery fee. They even set up and put the old one on the curb ( wrapped in plastic) for the low cost delivery fee! This is our 3rd mattress purchase from this amazing business. No pressure sales, so go ahead and shop around, you will end up back at this store because you won't beat the price or customer service!

Nice, intelligent, pleasant, ethical, and the best prices! I wish all businesses and people were…read morelike this family business. Got the futon I wanted at the best price - far better than Amazon or other etailers. Support your local small businesses!

HI. This is about Bob's as a company, not the individual store. I spoke to a manager, Steven,…read moreabout rescheduling a delivery and he was so rude. I cancelled my order. Go to Gardner White for better service.

Wow what a nightmare! Save yourself the hassle and go elsewhere. My husband and I financed a…read moresectional on Saturday. Was told everything was good and it would arrive Thursday. The Tuesday before @ 5pm they canceled our delivery and told us we needed to come back to the store with our IDs in order for them to still deliver it. Mind you they had already taken both of our IDs on Saturday. We were 2 hours away on Vacation with our kids. We drove all the way up there so they could scan said ID and they made us schedule a new delivery date for Tuesday. The next morning they canceled our order AGAIN. Drove all the way back up there to tell us they would try to deliver it by Tuesday. Needless to say, we canceled our order and went else where. Thank god we did. They tried to guilt trip us by telling us you're going to pay more somewhere else and you won't get it tomorrow. Went straight to ABCWarehouse (Ask for Chad) Got it for cheaper and guess what..... delivered the next day! Like I said save yourself the hassle.

This was one of the best retail experiences I have had in a while. Chris, the salesman, was polite,…read moreprofessional, and extremely helpful- not pushy at all. He found us the perfect mattress ata great price and had it shipped to us within 2 days The delivery team was amazing. They arrived early. LOTS of alerts from the company. In an out in less than 10 minus and ahead of schuedule. This is a very professional operation! I have had service like this in ages.

From the owner: Everyone in our store is committed to making sure you get your best sleep, every night. How do we…read moredo it? Our Sleep Experts® train more than 200 hours to put together a complete solution just for you: mattresses, bedding and all the essentials. Plus, you'll shop confidently with our Love Your Mattress Guarantee®. That means you'll get a low price on America's best brands, including Sealy®, Tempur-Pedic®, Sleepy's, Serta® and more. You'll also get your new bed delivered your way and with a 120 Night Sleep Trial® to make sure the bed you chose is the perfect one for you.

My mattress did not hold up at all after a few weeks. But I called Dennis who has been very kind…read moreto me. He helped me with my layaway with kindness allowing me to pay and I have called him and we are now going to upgrade me mattress. He is allowing me to return this one I just purchased and buy a mattresses that costs a little bit more and is firmer. I thought paying almost 400 dollars would be enough but with my bad back and need to sleep I just will have to buy a more costly mattress. Dennis did say it was a cheaper one I choose but I did not think it would sink in and I would feel the springs in just a few weeks. So I guess we will all l just pay nearly a thousand nowadays. I think the mattress company may do this on purpose. Forcing us to pay more.

I purchased a mattress set from here only to have the pillowtop mattress made by Corsicana Bedding…read moresink in the middle three months later. Dennis, the owner, came to my abode to measure the "hammock" and stated that the dip measured 1.25 inches and it needed to measure 1.5 in. He told me that he would try to get a replacement from the manufacturer, but he totally disregarded my complaints and he NEVER submitted the claim. What was the point of coming to measure the dip and to take the pics. TOTALLY DISSATISFIED CUSTOMER;(

I walked out of my buying experience on 2/22 excited for a new mattress. I was told that my…read moreestimated delivery date was 3/15. As time went on and I did not hear anything about a potential delivery time, I contacted the store. This was on 3/14. I did not receive a call back. I called again on 3/15 and was told that my delivery had changed to 4/1. A few more weeks passed and I once again did not receive any updates or delivery confirmation times so I called on 3/29. Gary told me that I would receive a call from his boss on Monday, 3/31. By 5:30 pm on Monday, I still had not received a phone call and once again had call the store. I was told that I would receive an update the next day and would receive money back from my troubles. I was informed today that they have finally located a mattress from a different region and they will be shipping it to Michigan by the weekend. However, the delivery should be 4/8 "just in case" it takes longer than expected. No compensation was ever mentioned. I recognize that deliveries can change and there are just some things out of our control however, there is no excuse for the complete lack of communication from American Mattress. No one ever cared to update me on my order or let me know that my delivery date changed multiple times. I highly recommend saving yourself the headache and going anywhere else.

Run! Do not walk away, but RUN from doing business with this fraudulent company as quickly as you…read morecan. Purchased a mattress 7/2/2020, checked online middle of the month and was told that the mattress was in process of production and that I would receive an email in 2 days indicating the delivery date. A week later, a half dozen calls later, and they have no idea if a mattress was ever produced. Customer service is completely inept. Company is completely inept. Do not, do not, do not waste your time and money on these charlatans. Complete frauds! A better option for bedding is provided in the attached photo. And I am being serious.

No wonder the store is closing!!! Most of their furniture looks like it came out of Elvis Presley's…read morebasement in 1972. I have bought a couple "descent" pieces there in the past, but most of their stuff is so gaudy, I wouldn't take it if it was free.

I had the worst experience here my f furniture supposed to arrive before Christmas and They didn't…read more of wrong pieces. Add a change it out for and then I had to wait a week for them exchange it out order the same identical wrong piece again so now we're at January 9. I just received the right peice fact that they really didn't care about how I felt I would never shop at this value city furniture ever again in Taylor I will only buy from the clearance part of I can take with me

Horrid customer service. Make sure you listen well and read your paperwork well or you will get…read moreused mattress like me. They told us it was our fault for not listening...mattress was even stained.

Best place to buy a mattress. Patrick an employee there helped me out big time on assisting me on…read morewhich purple mattress to buy and also helped me to decide which adjustable frame to buy for the purple mattress and helped me save money also. Very knowledgeable about everything there is to know from my experience. Definitely recommend this place. To this day I am very pleased with my purchase and had no regrets so far.

After the check out line, there is their mini cafeteria. They sell pizza and cinnamon rolls and…read moreother small items there. I was craving and a cinnamon roll and decided to try theirs. It was less than $2 and was heated and good! It was handed to me in a bag (I was hoping to eat it on a plate but guess this is mostly to go stuff). I would probably get it again though. Very affordable.

If you're one of those that love IKEA, it is quite the destination! There are some that find the…read moreplace a bit overwhelming and that's fair, it takes some time to get through the cornucopia of items, choices, products and visuals. If you want an "in and out" place, this probably wouldn't work, but if you want a true shopping experience, this is it! It's bright, colorful, interesting and there are massive amounts of items to choose and enjoy. There is also the advantage of being able to look at a piece of furniture, for example, and take it with you that day. So many convenient items as well that you know you want, but you haven't found it yet, it is here! Of course, being a food lover, I really like the cafe! They have the best shrimp salad! Reminds me of the old department store days when I used to lunch with my Mom and feel like a grown up. It's so fresh, tasty and affordable! The famous meatballs, mashed and gravy do not disappoint! The lingonberry jam makes you want to grab a jar to go. Gotta say, even their chicken fingers are good! Another crowd pleaser, the many desserts to choose from! The dining room has large windows and a wonderfully bright setting for an easygoing eating experience! Service: there really is nothing to speak of in the store. It's all self-serve and self check out. The cafe people are very nice though.