Amanda (owner) is very attentive to detail and cares a lot about doing a really good cleaning job…read more If she finishes cleaning one area more quickly than anticipated, she always deeply cleans something else. I also appreciate how she treats her staff (and me) -- she is always helpful and kind.

This is an update to a previous review Paola and Haleigh…read morereached out to me and a very friendly young lady came to clean on Friday. She was prompt and thorough. I appreciate how they followed up. I have already scheduled another cleaning. Thank you!

I have used Aromatherapy Cleaning Services twice for deep cleaning before guests arrived. They…read morewere amazing!!! The owner and business manager were incredibly gracious, friendly, and efficient, with excellent communication skills. The house cleaner was one of the most pleasant, positive, hard-working people I've met, and her ability to thoroughly clean everything in our home was amazing. She even managed to make an oven with years of baked-on gunk look nearly new, using only a baking soda solution and lots of elbow grease. I also appreciated how she arranged items on table tops and bathroom counters in a more decorative manner. Our house sparkled after this cleaning!

Lindsay is hardworking and a very diligent business owner. My experience with Arbor Maid was…read moreprofessional and pleasant . From scheduling to the service , the whole process was very streamlined . Nijah did a great job with getting our home clean in an efficient and organized manner . Will definitely use them again .

I never before hired anyone for housecleaning. I thought that no one could do it as well as I…read morecould. My life got busier, and I was having a hard time keeping up with everything. A friend told me how much she loved Arbor Maid service, and after meeting Lindsay, I felt very comfortable setting up biweekly cleaning. The cleaning has been as thorough and detailed as I would do it, and sometimes better than I would do it! Even our freezer has been defrosted and cleaned. Jessica and Olivia are amazing! They are friendly, professional, and take pride in doing excellent work. By employing Arbor Maid, I buy myself time to do other things that only I can do. I am completely satisfied with their cleaning services and with how streamlined and easy it is to do business with Arbor Maid.

The deep cleaning plan was not executed as discussed. The job was half complete. The workers were…read morehours late. I spent hours preparing because in the agreement it specifies they do not move furniture, etc. and I expected a high standard clean based on their expectations outlined, which I followed. I learned that the expectations outlined are a way to make excuses for incomplete work. And I was told someone would be out to finish the job, no one called or showed. I strongly suggest taking your business elsewhere.

I needed a boost after years of caregiving and having someone clean my kitchen, family room and…read morebathrooms was just the thing. Great communication, lovely, caring staff. I felt like a queen!

Outstanding service! Contacted them at 9pm, they came over the next morning. Service was punctual…read moreand professional. Place is super clean afterwards. Rate was excellent as well. So was communication. Highly recommend!

We had Elite Shine out today for our first biweekly house cleaning. A team of three cleaned…read moreeverything too to bottom. I didn't think my house was too bad until they were done. OMG they did a fantastic job. From fixtures to facings. Beds to toilets. They were so thorough. They pulled things away from their spots to clean and I love that they scrubbed down the showers. Bonus that they are a team and not just a single. Very fair pricing and excellent communication. Pay through the app and receive a text for updates on your service.

Sadly, I have to downgrade my review after my last experience…read more After the first time, in which I had a deep cleaning of almost my whole condo (minus the basement & 2 bedrooms), I only wanted the den, kitchen, half bath and master bedroom cleaned. This was about half of what I had done previously. I wrote to Smiles Are Maid several times and asked for an estimate, but I didn't get a response. Finally, I just downgraded the size of my home, and when the appointment reminder came, it showed a reasonable price. Amber came on time, and she said there was a change in the work order, which I confirmed with her -- and explained again which areas I wanted cleaned. She started upstairs, and when she was ready to clean the downstairs, I went upstairs. After a while, I realized that I hadn't heard any noise, and I went downstairs to see she'd left, without saying anything. She still did a good job, so I don't have any complaints with her work. However, I was then charged another $84.00 after the cleaning. (They'd charged me more after the first time as well, but I didn't mind that as much, as Amber was there for 10 hours.) I wrote to them several times to ask why I was charged more. When I didn't get a response, I told them that if I didn't hear from them within 48 hours, I was going to take it up with my credit card company. I then heard back immediately. They said that the estimate was based on a one bedroom unit, and that my house was bigger than that. I said yes, it is, but I only asked for cleaning of the areas mentioned, that I'd asked in advance for a quote AND that I'd discussed it with Amber before she started. They did credit my card for the extra charge -- and they cancelled my upcoming service. Again, I asked why they cancelled, told them that wasn't my intention and that I just wanted to be charged fairly for the work that was done. I never heard back from them. So, my final rating: 5 stars for cleaning, 0 stars for communication and trying to keep the customer satisfied.

Switched maid services after 3 years. We had Smiles are Maid come out once and they did a great…read morejob. Problem is they can't get here on time. Second visit again wasn't on time. Apparently my time isn't worth anything as I sit and wait for their arrival. Never made fun of the cleaners cars. Geez what is wrong with you. Only stated that when a car leaks oil and gas they should park in the street. Your 2nd cleaner wanted me to handle her road service. I asked her if she had AAA. I shouldn't have to use my AAA for your employees. As for pictures of me laughing at your employee. Please post them. Quite honestly I didn't even know where her car broke down. So I would love to see the proof. Be very careful Tabatha you're close to slander. Any further posts of incorrect information will be dealt with accordingly. Can't recommend this business. RE: When you have a window of 9-11 you don't show up at 11, when you have a window of 8-9, you don't show up at 9:20. First visit of the day should be an easy appt to keep. Roads have been dry for 7 months now. No weather delays, I would suggest you tell your maids that when their appt is between 8-9 don't leave the house at 8:45. Your 2 hour comment is out of line when I have proof of email and texts that say the 8-9 arrival. Your company is highly unprofessional when it come to customers valuable time.

I hired Two Maids and a Mop to deep clean my home before my daughter's birthday party. I was home,…read morebut did not micromanage them. After they left, it was clear that they had barely done a surface clean, not even close to the deep clean I paid for. I specifically asked that they concentrate on the floors and baseboards that did not appear to have been touched. When I contacted their office, I was offered a re-clean, with no mention of a time limit on when I had to request it. I didn't need one immediately, since I did the cleaning for the party. When I did eventually call, I was told it had been too long but the person who answered the phone said they would check with their manager and call me back. Not surprisingly, the return phone call never came.

2 cleaners, all equipment supplied, insured and bonded! Each cleaner has been trained. They are…read morekind, respectful and thorough! Highly recommend Two Maids

Very professional, Amy the owner came to my home and provided a custom estimate which no other…read moreservice did when we were shopping around. Shonna and Amy are so friendly and I fully trust them in my home. They are thorough with their cleaning but beyond that they are all about the little details and personalized touches. This service has been beyond worth it for our family. I am so thankful for Belleville's Best!

Very professional service! I needed a rental house cleaned and they were able to get in & out…read morequickly at a reasonable price. Thanks again for the great job!