Spend your money elsewhere, I was not going to post anything however the lack of customer service…read morepushed it. I know I have purple hair, I'm Hispanic and fully tatted vs the typical women leaving this "spa".... I wasn't offered a glass of water even... or to schedule a follow up appointment I guess neither one of wants to see each again.... The manicure itself was underwhelming.... My cuticles were not removed....nails not pretty... not smooth finished.... What a mess

My husband and I have visited this spa lounge a handful of times. The first time I came here, the…read moremassage therapist I had was absolutely incredible. I was in and out of sleep throughout the entire session because of how relaxing and skilled she was. That experience is the main reason we continued coming back, hoping to be matched with that therapist again. Unfortunately, our most recent experience was completely different. The therapist I received did not seem to be performing an actual massage so much as repeatedly rubbing up and down my body. At one point, she made one long stroke from my hip to my neck on the right side of my back, and I immediately felt a burning pain on the left side. I don't know exactly what happened, but it was painful and concerning, and it significantly impacted my experience. What concerns me even more are things I have learned about how this business is operated. I became aware of an employee who reportedly had documented medical conditions requiring frequent breaks. Even after providing a doctor's note, management was allegedly reluctant to accommodate those needs because breaks were said to "not fit the business model". As a business consultant, workplace culture and leadership matter to me. Based on feedback I have heard from customers and employees, I have concerns about management practices. I have heard reports of refund requests being denied even in situations involving the death of an immediate family member on the day of an appointment. I have also been told of employees being criticized by name in group chats that included additional participants. Based on my own experience and the concerns I have become aware of, I do not believe management prioritizes either customer satisfaction or employee well-being. The owner, Greg Lovato, left me with a very negative impression from the several negative reviews I have heard of this business. Greg, your sucky "management" style appears to undermine both customer loyalty and employee morale, two things that are essential for a successful business. No wonder your employees quit with no notice. Get some professional help. Hope you go kick rocks in bare feet.

Won't ever go anywhere else . I went to ET (i don't want to say the name but if you know you know)…read moreand it was a ABSOLUTE nightmare i was literally in tears and swore I'd never do it again. Mind you a full Brazilian wax is already a uncomfortable thing, but then i did some research and found wax me now and looked at all the providers to see who I'd prefer and i went with sally. I don't need to say it (the reviews she has already speak for herself) she's amazing. I could NOT believe the difference in pain compared to ET. I found my new forever waxer. Seriously if you've had a bad experience elsewhere i would HIGHLY recommend giving her a shot. I was in and out so fast & felt so comfortable. I'm sitting in the parking lot as i write this because I'm just in such shock how great she was. Thanks again! Soooo happy with my Brazilian!

I have been a customer for a few years now and only stopped for a bit when Covid hit. My first…read moreexperience as well as most of my waxes have been with Emma. When Emma isn't available, I have been to Barbara once and Kate twice. All experiences have been great and the conversations have been fun and lighthearted. Emma and Kate remember all the busyness of my life & I appreciate the care they put into their customers. I feel comfortable telling them if there was something that could have been better after I went home and felt around better than I did when I'm in the room afterwards. Even though this location is 20 minutes from where I live, I will keep coming here because of Emma & Kate. Their service and care is awesome; it's needed when you feel subconscious about someone all in your private areas! This is plus size friendly as I am a plus size woman and I never felt less than coming here. So appreciated and they don't even know. Establishment has been clean and sanitized prior to me showing up to every appointment.

Chloe at the front desk made the whole experience! I was a bit early for my appointment and was…read moreable to observe her with several clients. She happily greeted and acknowledged everyone even though she was busy. I listened to her offer additional products and services, encourage clients to enroll in packages and positioned in a way that was beneficial to each client. She even overcame initial objections with more questions, but again in a way that didn't seem like a sales push, more of a benefit and trying to understand how she could help more. In this day and age where people almost expect sub par service as "the norm", the high level of service which Chloe displayed to myself and others is a breath of fresh air! Well done, EWC Draper!

Great service! I usually just get a brow wax with a little bit of trimming and clean up. I've had…read moremy eyebrows waxed by several different people here and it has been pretty consistent service! They're usually able to squeeze me in day of when I call to make an appointment. There is also an app for scheduling appointments.

I went to Chelsea in 2020 for a Brazilian wax. I was 8 months pregnant and she made sure I was…read morecomfortable (not laying flat) and did an amazing job. I have had a handful of Brazilians both before and after her and they don't even compare. She knows how to make it less painful as well as get the hairs right from the root. I wish I lived in Utah because I would go to her regularly, but instead I live on the east coast and settle for sub-par Brazilian waxes, always comparing to Chelsea's from 2020. Next time I'm in Utah I'm booking her right away!

Chelsea is my favorite! She is professional, yet not stuffy. She makes you comfortable from the…read moresecond you step into her salon. And speaking of her salon- OMG! It is beautiful, peaceful, private and clean! She is incredibly thorough and wants to make your experience the very best. I've been going to her for nearly two years, and I'll keep going as long as she'll keep me! If you're undecided, go! You'll be so happy you did!!

This place is great. Highly recommend. Macie and Kayla are fantastic but honestly everyone is…read morepretty great. Definitely get the membership. It's clean, simple, fast, easy and worth it.

Maicee is hands down the best waxer I've ever seen. After 2 years of not seeing her I finally came…read moreback and she remembered me! She really goes above and beyond, always making me feel comfortable, secure, and happy with the end results. I can not recommend her enough!

Annie is knowledgeable and straightforward, really sweet kid with such talent for color!read more

Had a horrible hair cut!!!! Also they say it's Aveda salon but they didn't use Aveda product and…read morehad an allergic reaction. I went back to salon and someone recut my hair and again didn't use Aveda product and had another allergic reaction. I will not be returning. It had nice decor and that's only thing positive I have to say.

Do not look any further for an esthetician! Joanna is amazing at her profession and it shows. I…read moream a new client of the Waxing Bar and new to waxing. Joanna educated me on the process each step of the way and took great care in making sure I was comfortable. Joanna is very meticulous leaving no hair left behind. You will be amazed at the results. Its more important to me that Joanna had a lot of experience, and with her more than 18 years of experience in her profession to cultivate the art of waxing, I was confident that she would deliver. I don't know why anyone would go anywhere else! Take a chance on Joanna and The Waxing Bar. You will be extremely happy with the results. I am an out of state client and won't go anywhere else - highly recommend The Waxing Bar!

Joanna is phenomenal at her job. She always makes me feel comfortable & her area is always very…read moreclean. She is wonderful to talk to. She makes sure to hold down after the initial wax to ease any lingering sting. She is talented & I will always return to her trusted skill set.

Elona is an amazing person and knows what she is doing. I came in needing a facial but I have very…read moresensitive skin. She knew how to treat me so that my skin does not irritate. She recommended what I can do to keep up and it's been working. I thought I would capture some cool shots while there.

Elona is the absolute best! I have been seeing her for 13 years! She does such an incredible job…read moremaking a some what painful experience not so painful. Professional and clean establishment. Will see her till my hair stops growing! Also she has the best candy!

It was my first time getting a Brazilian wax done and my first time getting waxed in general and…read moreI'm so glad I had Jen there to walk me through the whole process! I would be lying if I said the whole process didn't hurt but the pain was expected and only brief. I definitely plan on returning!

First time getting waxed at all but Jen made the Brazilian quick and helped me through it. She kept…read moreme distracted and all in all was great. Highly recommend her services!

I have been coming to Kylee for over 4 years now and she's wonderful. However, while she's out she…read moreset me up with Brooklyn who is just as amazing as Kylee. They are both so fun and professional you can't go wrong either way. Beauty Calls/The Purrfect Wax truly are the best waxers in Utah.

Kylee was incredible to work with. I've never been professionally waxed before but decided to try…read moreit out since I'm getting married. She was incredibly professional and very patient. As you can imagine, I was very nervous. However, she was very understanding, walked me through the entire process, and helped put me at ease. The room is kept very clean and organized, so I felt very comfortable. She also keeps the door locked for your privacy and safety, so you do not need to worry about someone accidentally barging in on your appointment. Just text her or knock on the door when you arrive for your appointment. She was also very informative and helped educate me about aftercare and what I can do for future waxing experiences. She also offers body care products for sale if you are in the market for some. Overall, it was a very positive experience, and I would happily recommend Kylee to anyone looking to get waxed.