Do NOT go here. I went thru the wash once but no water to rinse off soap so I went thru a second…read moretime to the same result. I went in for a refund but they refused to refund my money and said all they could do is give me a voucher. At this point 2 employees starting yelling at me that they were fixing it and I'd have to wait. I did not have the time to waste any more so I finally got a refund and left. The 2 employees that was very disrespectful should NOT be employed there, or anywhere where customer service is involved. Avoid this place at all costs.

Convenient, fast, and easy. I have a monthly subscription and bring my car in about once a week…read more It's great that they have 2 computer kiosks since with the fastpass your can quickly scan in. In terms of quality, car is always clean when I come out. Love that my wheels are nice and shiny too. The vacuums are nice and I do like that they enforce only customers to be able to park and use the area to keep it accessible. It would get annoying to have to wait for cars freeloading.

It's not like most of the Delta Sonics I have been to...this one is small and has a short carwash…read moreand small number of gas pumps. But, the people are friendly and the car wash works!

Went in for an internal cleaning + trunk detail. Was told it would take "about an hour". Ended up…read moresitting in the lobby for over 3 and almost missed picking up my family from the airport. Quality of clean doesn't make up for it either. Place obviously run by kids out of high school for the summer. Pathetic customer service. Find elsewhere.

Been going here for over 2 years the service has gone down they don't wash the inside windows good…read moreand they don't wipe the dashboard down I have the same marks I had on my doors and steering wheel I had to tell them to wipe the plate going into the car because they didn't do that they where standing around talking half the time three guys today, spend over $30.00 for a wash they should be doing a way better job.

Have used Northwest Car Wash for years. Business product continues to decline in recent years…read more Monday the 15th June was a $38 wash as I usually get. Not a simple wash. For about a year they do not clean aluminum wheels of dirt and brake dust that can lead to corrosion if left unattended. The auto wash machine does not clean the wheels of brake dust and road dirt. The two people towel wiping the car did not do the wheels with a towel to remove the dirt. I got a towel and wiped the aluminum wheels, the two people saying the car was ready just laughed. Neither speak English when I asked about dirt still on wheels. Laughing lazy bad attitude people get zero tip. Poor service and bad attitude of the owner on training and staff selection is what Northwest Car Wash has become, go elsewhere. Learn how to wash your car wheels if you chose this place for a car wash. Wipe down is also spotty, poor workmanship and supervision dies not work. Front of car remains with bug spots. Finish the wheel wash at home and get the front of the car clean yourself. Also unable to understand man at the payment counter, poor English. Wash company in Barrington on Northwest Highway was today far superior.

Great experience since I moved over from Schaumburg. This wash has brushes that moved around the…read moreback of my truck. Schaumburg has brushes that barely move. I asked the manager what's up and he said he already has a service request on for months. He shrugged his shoulders and said sorry. So I moved to Palatine. Now I try Schaumburg again six months later and it's working again!

Cancelled my monthly membership today. Why? The automatic gates needed to enter never work…read more Instead you sit and wait until someone notices that you can't enter. Also, no towels at the vacuum stations. So, I Joined NW Auto. Slightly more per month but three advantages. First, you never wait to enter. Second their basic exterior car wash includes a complete wipe down. Third, you can upgrade to interior cleaning and other services.

After a long road trip, the front bumper and the windshield of my car were covered with bugs. But…read morethe attendant took the time to scrub all the bugs off with his soapy brush before he sent me through the wash : ) This is an easy in, easy out car wash with plenty of (free!) vacuums. It is not a touch less wash, it uses brushes, but I've never had a problem. I've been bringing my cars here for about 5 years. I sometimes have to wait in line on weekends, but it goes pretty quickly, and I can always get a vacuum. This place isn't fancy, but it gets the job done. Cheapest wash is $4.

I would not recommend this car wash! Service not good!…read moreMy car still had soap running down the windows with streaks when I left.

Add the word WONDERFUL to Wash Werks! My car goes in their wash and every single time comes out…read moreshiny and looking wonderful! They have THE best state of the art car wash that no one can top! I've tried most of them out here and I'm so glad I have a reliable top notch place to get my car washed. Prices are same as other places but you get your moneys worth here! It's fast and easy service checking and paying with service members there to greet and help you all the time. Bill who runs the car wash is always there and doing quality control checks and super friendly guy to ask questions about the monthly wash programs! They spare nothing here! The soap they use is plentiful and you actually can smell the freshness in the car as it goes thru. The vacuums to clean inside the car are super suction and pick even the littlest stuff up! They have large trash containers too for you to get rid of trash. The place is kept meticulously clean and neat. I drive over 10 miles just to bring my newer car here. I'm at ease that Bill and his super crew will take good care of me but most importantly take care of making sure my car gets the best wash! Don't settle for a car wash using luke warm or cold water, diluted suds or no suds at all, inferior dirty washing parts or broken stages of the wash ie; tire scrub, hot wax machine. Thanks Wash Werks for keeping my cars looking great!

Great experience. The attendant at the kiosk wasn't pushy with selling me the packages, but was…read moreinformative and answered the questions I did have. This was my first time here and I wanted to measure the quality before investing in a plan. I went with the Deluxe, which is fancy for "lowest tier", but I just wanted to get the salt off my car and undercarriage, which is part of the package. I was surprised to see that there was an attendant inside giving a little "pre-soak" from a hose to prime my car for the wash. Also, this wash doesn't have a tire track! It's literally a flat conveyor belt without any bumper or mound to push you along, which is great for those worried about scratching their rims. When I came out, I was pleased with the quality of wash, even at the lowest tier. There were a few residual spots, but nothing egregious and easily something that could have been remedied if I brought a towel for a quick wipe. Based on this experience, I will be back on a Sunday to get the full Ceramic Shield package and if that goes well, I'll consider a membership, as well as upgrading this review to 5 stars!

I paid $270 for a full detail on my newly purchased truck and left a $50 tip. I feel completely…read moreripped off. I dropped it off the night before, and called the morning of pickup to confirm the interior would be fully cleaned and disinfected. Sergio assured me it would be. When I got home and inspected it: *No change in smell -- not disinfected *Seats and carpets showed no signs of shampooing *Dirt and scuffs still on interior panels *Sticky residue still inside the center console *Dirt visible under folded rear seats *No protectant or finishing treatment applied The only obvious work was clean glass and a quick exterior shine. But here's what really stood out: I should have known better. The truck was being cleaned in a muddy alley behind the shop, surrounded by puddles and grime. I had to point out fresh mud on the running boards and door jambs. Sergio was still vacuuming the truck bed with an old, worn shop vac when I arrived -- after saying the job had taken all day. Take a moment to look around when you drop off your vehicle. The "detailing area" is in a muddy, dirty alley with standing water and debris. The workspace itself appears minimally equipped. It does not resemble a professional detailing operation. In hindsight, the condition of the shop and alley matched the condition of the interior work: surface-level and incomplete. Many of the positive reviews are several years old. Based on my experience, I would not rely on them. Inspect your vehicle very carefully before paying.

let me start by saying, I have never had such great QUICK service. Stephan turned my tornado of a…read morecar to a clean ass oasis. 10stars honestl. Check them out you won't be disappointed