Store was fine but i joined the rewards to get their "deals" and within hours spam calls started…read more Havent stopped in 2 days. Harassing over and over again. Do not share your contact info with them. They will sell it. They dont care about customers as my phone has never been blown up so badly.

I buy all my cat supplies from Pet Supplies Plus. I especially like to shop there when I can get a…read morediscount on the cat food. I have two indoor cats that I take care of and 2-4 outside, community cats I care feed. The cat food can get real expensive.

got a haircut and bath for my aussie, cost me $140, which I am fine with the cost. However after I…read moregot home there was so much loose hair I decided to brush him to find more loose hair then when he went in with. I don't think they brushed him at all. I'd give one star, but the haircut it's self was really good.

The store is disgusting, and the employees are trashy and extremely rude. Customer service was…read morenonexistent.

The only place we go for our lizard supplies!…read more The owner and staff are so awesome...that's half the reason we choose Critters. They take very good care of the animals and can answer just about any question you have about your pets. They have EVERYTHING you need - vaccines, food, habitats, treats, pet care products, I mean any and everything. Just to prove how compassionate they are about animals, I'll leave you with this story... We went there one night and the guys working were taking care of this little ragged looking kitten who was meowing in pain and bleeding. Well, some rotten person had shoved a kitten into the Critter Shop's old milk shoot in the back of the building and luckily a lady walking to the store heard him and alerted the staff. They took him inside, got him healthy again, and named him Keyboard because that's where he loves to sleep. They fattened him up, gave him a cute little collar, and gave him a home right in the shop and the cat is LOVING it. They've had him for about 3 years now and he is just the coolest cat ever. They could have easily just put the cat outside or gave it to a shelter, but they decided to get it healthy and give it a home and for that reason alone, I will always be a loyal customer!

after years of dealing with poor service at critters and repeatedly having near every employee mess…read moreup the most basic orders... you try and get them to fix the problem and they get aggressive and argumentative. much quicker to tell long term customers to leave rather than improve their customer service or attempt correcting their own mistakes. I've seen them argue openly with customers while I wait in line and ask them to not come back numerous times even tho it usually seems the customer had a great point and the junior employee just has a big head. owner was a nice guy but he is plagued with fools running the shop daily. they know little to nothing about the animals and get things wrong twice before you slowly instruct them again how to get it correct. and basic math is impossible for any employee there.

If you are in the downriver area please check this place out!!! Such great customer service and a…read moreGREAT selection of freshwater and saltwater fish. They also have amazing freshwater plants! My tanks are thriving thanks to this store.

When it comes to finding a reputable business for live fresh/saltwater fish, plants, and inverts…read moreBruce's for myself ranks #1. For starters the place is immaculate. There are no off putting odors, there aren't any cobwebs strewn around, everything is tidy and well organized. When it comes to livestock and to include plants, the tanks are crystal clear, the livestock is vibrant and healthy, and again...just perfectly maintained. You can absolutely tell that the owner and all the employees take great pride and love in what they do. All the employees are not only approachable but very informative and honest. Just really good, down to earth people doing what they love. In a world of corporate greed and misleading promises...choose to support business that are conducted the way that Bruce's conducts itself!

Wonderful reef store, staff is friendly and extremely knowledgeable. Always something to be found…read moreand tempted by.

Probably one of the oldest marine fish and coral store in Michigan. They have allot of rare corals…read moreand do propagating and grow out on site. Just a huge selection of corals. Also a huge variety of marine fish from sharks to clowns take your pick. What's interesting is how they have there tanks setup, no skimmer and really no modern techniques. Everything is run using under ground filters, very interesting. The huge grow out tanks they have are only using airlifts, very impressive results. The prices seem good and staff knowledgeable.

I adopted a 7 month old Kitten from this store on February 7 through an adoption event with…read more Friends for Animals of Metro Detroit. Rockford is a lovely little boy and both Premier Pet Supply and Friends for animals were very generous to us. I really appreciate the support, coupons, discounts and freebies! Everyone was so kind too. Thank you.

The dog wash is great and there are some better quality, safter treats there for your pet. Overall…read moreit's a nice place to find cool pet stuff.

I've been a loyal customer at Petco Store #1964 in Allen Park for years. I paid $75.99 for…read moregrooming, but after the service, Grooming Manager Kirsten G. and Store Manager Rachael tried to enforce a hand-written $20 "late pickup fee" that was not listed in the contract or posted anywhere. When I asked about it, they said it would be "rude to mention the late fee prior to service," which made no sense. Despite my long history as a customer, they refused to waive the fee, and I was threatened with criminal charges for refusing this undisclosed charge. This was extremely unprofessional and egregious. I hope corporate does what's right and ensures proper training for their staff

Came to drop off my dog and witnessed an employee stick a razor in another dogs mouth that she…read moreclaims was "aggressive" and also claimed they are told to stick the back of the razor in the dogs mouth which i do not understand how that would help the dog. Do not take your pets to petco or petsmart the are not trained correctly mind you that was the manager!!! and she was training a new employee

Friendly, it's a small business, but very helpful. They took time to help us find exactly what we…read moreneeded to care for 2 baby chickens.

Ive been going there for over 20 year. The employees are friendly and helpful. If they don't carry…read morewhat I want they tell me where I can find it. Dr. Herman is the Vet who makes sure the animals are in good health and I'can't rate him High enough. They will be changing location to the old CiCi's location on Middlebelt I believe it will be in October. Just around the corner. I am a forever fan of House of Pets. Bobbie Herron

Not very impressed you never can talk to a person when calling to get product information…read moreavailability and when you go in there, they act like you're bothering them to ask questions and you're off not giving adequate time to discuss your needs

Nobody is perfect but they do a great job. I prefer to help the local stores over big box. Keep…read moreup the great work!

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