The store is alway clean and the staff helpful. They carry better quality pet products than the…read morelarger pet store chain. I have never been approached by a dog food representative and told I was feed my dogs or cats crap food. The self wash is reasonable and opened later than other self-wash facilities which is good in an emergency. My one complaint is the soap is set to high on the self-wash. I understand people want to see suds or they don't think it's working, but when you have a curly coated dog like a Standard Poodle, it makes it impossible to rinse out. Still good in a pinch. I have a dirty dog card!

Able to get in and out quick when need be love being able to take my pet with me. Helpful staff.read more

Friendly, it's a small business, but very helpful. They took time to help us find exactly what we…read moreneeded to care for 2 baby chickens.

The only place we go for our lizard supplies!…read more The owner and staff are so awesome...that's half the reason we choose Critters. They take very good care of the animals and can answer just about any question you have about your pets. They have EVERYTHING you need - vaccines, food, habitats, treats, pet care products, I mean any and everything. Just to prove how compassionate they are about animals, I'll leave you with this story... We went there one night and the guys working were taking care of this little ragged looking kitten who was meowing in pain and bleeding. Well, some rotten person had shoved a kitten into the Critter Shop's old milk shoot in the back of the building and luckily a lady walking to the store heard him and alerted the staff. They took him inside, got him healthy again, and named him Keyboard because that's where he loves to sleep. They fattened him up, gave him a cute little collar, and gave him a home right in the shop and the cat is LOVING it. They've had him for about 3 years now and he is just the coolest cat ever. They could have easily just put the cat outside or gave it to a shelter, but they decided to get it healthy and give it a home and for that reason alone, I will always be a loyal customer!

after years of dealing with poor service at critters and repeatedly having near every employee mess…read moreup the most basic orders... you try and get them to fix the problem and they get aggressive and argumentative. much quicker to tell long term customers to leave rather than improve their customer service or attempt correcting their own mistakes. I've seen them argue openly with customers while I wait in line and ask them to not come back numerous times even tho it usually seems the customer had a great point and the junior employee just has a big head. owner was a nice guy but he is plagued with fools running the shop daily. they know little to nothing about the animals and get things wrong twice before you slowly instruct them again how to get it correct. and basic math is impossible for any employee there.

If you are in the downriver area please check this place out!!! Such great customer service and a…read moreGREAT selection of freshwater and saltwater fish. They also have amazing freshwater plants! My tanks are thriving thanks to this store.

When it comes to finding a reputable business for live fresh/saltwater fish, plants, and inverts…read moreBruce's for myself ranks #1. For starters the place is immaculate. There are no off putting odors, there aren't any cobwebs strewn around, everything is tidy and well organized. When it comes to livestock and to include plants, the tanks are crystal clear, the livestock is vibrant and healthy, and again...just perfectly maintained. You can absolutely tell that the owner and all the employees take great pride and love in what they do. All the employees are not only approachable but very informative and honest. Just really good, down to earth people doing what they love. In a world of corporate greed and misleading promises...choose to support business that are conducted the way that Bruce's conducts itself!

My wife and I stopped in for the first time yesterday for vaccinations for our new puppy. This…read moreplace is better stocked for animals than your average full service pet stores! Great prices and great customer service too! All the employees are very helpful and friendly. It's a 40 minute drive for us to come here. Worth the drive!! If you live nearby, I envy you!

This place is great! I called and got a same day appointment for my Corgi. For $40 I was able to…read moreget him bathed, teeth brushed, anal glands expressed, and his nails clipped! They are very friendly and I will definitely be going back!

I bought a dog here for $450 brought it home introduced it to my whole family including my 4 year…read moreold son. We then found out that the dog had giardiasis which is contagious and it was by its brothers and sisters at the pet store previous to purchase. This disease causes extreme weight loss and even death. My son and myself we're extremely attached to this dog having her for a couple days. We had to pay to get medication and later found out that the dog needed to be isolated from humans and other animals. They then told me to leave this dog alone in a room for two whole weeks. Doing this to a puppy is almost like animal abuse. We were forced to give the dog back to the pet store because there was another dog at home and it would be nearly impossible to keep dog in isolation. We were then told that we could not receive our full refund because there's no guarantee that the dog would be disease free. I would not be so much as a bag of cat food from this place. Who knows what's in the cat food. This is really sad that they are doing this to living creatures. My son was extremely upset and I could not stop crying when giving the dog back. This is not a way to run a business if you want to keep customers and not hurt people or animals you have to be willing to pay the price when you do make a mistake. No stars 0 only got half of my money back not to mention all the money spend on accessories and food for the dog. Don't go here.

Awesome store and staff! Shout out to Meg for assisting me! She was friendly, helpful and…read moreinformative! Come here for all your bird needs!! Nice store with all kinds of neat items! From garden, to BIRDS, to natural hand lotion products and Michigan made products!!

What a great store! Phil and his staff are very knowledgeable on every bird and what is the best…read morefeed for them. A store that I will always come back to.

I don't have a whole lot to say other than the workers there act really clueless with every…read morequestion we asked. I was browsing for fish & came across two tanks with piles of dead fish....

Zhanna cut my 5 month old puppies hair and did an amazing job! He looks so cute! Will definitely be…read moreback!

Amazing workers. They have a good variety and the workers are amazing. They watched my dog. I'm…read morefriends with the owner. I get really good discounts and yeah that's all.

I love coming here. They always have several options of pet supplies that most other stores don't…read morehave. They do not mark up prices either.