The customer service was amazing, the owner is nice to talk to, the selection is large I don't know why people complain it's not a 5 star hotel it's a pet shop and the conditions aren't even bad it's crowded because they have a large selection and a busy list of customers how do you expect them to give all of the animals 5 star living. They get adopted into a nice home and both sides are happy overall my favorite petshop 10/10 read more

about 20 bearded dragons all in one small 20 gallon tank. 6 adult ball pythons in one tank it was big but still not okay at all. crazy amounts of reptiles and animals but they aren't really in a good tanks besides the fish. selling geckos way too small. also have created geckos in tanks leopard geckos should be in. read more

Critter Pet Shop - Pet Stores Near Me - Allen Park, Michigan

after years of dealing with poor service at critters and repeatedly having near every employee mess up the most basic orders... you try and get them to fix the problem and they get aggressive and argumentative. much quicker to tell long term customers to leave rather than improve their customer service or attempt correcting their own mistakes. I've seen them argue openly with customers while I wait in line and ask them to not come back numerous times even tho it usually seems the customer had a great point and the junior employee just has a big head. owner was a nice guy but he is plagued with fools running the shop daily. they know little to nothing about the animals and get things wrong twice before you slowly instruct them again how to get it correct. and basic math is impossible for any employee there. read more

Critters should act as a model for future pet owners. The conditions that the animals are living in is terrible and way over crowded. I decided not to purchase pet food from Critters due to the treatment of animals. read more

I got a ball python from them. I soon found out that she was severely damaged and extremely underweight. They refused to tell me anything about her other than her morph and gender. I had no idea her age, weight, or anything. Worst pet store ever. read more

Came in with mediocre expectations with my girlfriend and I just browsing for a new addition to the family. Came in and was immediately drawn to the rabbits ($50). My girlfriend and I were greated by the cutest little fufu we had our eyes set on. We then proceeded to ask the employees for assistance with her and then had asked for them (a group of young boy workers) to check the gender, we were looking for a girl. We hoped to have our rabbit one day down the line potentially have babies :) they confirmed our little Venus was indeed female and we took her home. Come 2 months and we notice some abnormal behavior with our little girl. We made vet appointments. Come to find out or little girl Is our little boy. We were told she was 6-8 weeks but she also appears to be much older than stated If you're coming here just know that everything they tell you isn't the most accurate and possibly up to date. I called the store and when a member answered they had asked what. I needed help with . And I explained my above issue about the Misgendering of our pet, and the employee simply asked me "uhh okay? Is there anything I can do about that?" And I simply responded with "Just ensue you're employees are actually capable " While misgendering is not a big deal. The amount you spend is. And with all the other thought out into what gender pet we even had wanted. It seems a little ugh to not get what you wanted and expected. Regardless venus is our angel and our family and has been the greatest addition to our family. Just don't walk in with high expectations ;) read more

Critter Pet Shop - Venus malachite (pet rabbit: male) - Pet Stores Near Me - Allen Park, Michigan

Critters is your one stop shop for all your exotic animal needs. I've been coming here regularly over the last year and a half for all of the needs of my axolotl. Today I got a free tank off Facebook marketplace and the owner at critters (Mike) went above and beyond educating us on how to transition our axie to its new home and supplying us with everything we needed. We couldn't ask for better service and knowledge! read more

bought 4 albino cory cats, after they were scooped out of the tank i saw a dead fish in the tank. When i got home i threw them in a quarantine tank and two of them passed away within six hours being in quarantine in my other tank. This was my first and last time in this store. read more

You folks are liars and shouldn't just pay for Google reviews. Use that money to provide better living conditions for your animals. The way they all look cramped with that "get another animal if the one you buy dies" guarantee in the papers y'all give makes it obvious that the animals are only seen as products. read more

Absolutely awful, this is one of the worst pet stores I have seen. I originally came here due to the high Google reviews (4.4 stars) as I am looking for a good place to sell some of the guppies I breed. Due to the very hit-or-miss nature of fish care in stores I visited to ensure that my gups would be well cared for and sold to folks who would also care for them. Needless to say, this was a hell hole I wouldn't subject pond snails to. The fish are crammed into tanks much too small for them, have very dull colors (showing they're sickly/stressed), VERY unclean tanks, and there are MANY dead or dying fish in the tanks. Not to mention the sheer lack of knowledge as many species that should NOT be housed together were in cohabitation tanks (betta fish and angel fish for example). The worst example of poor sizing is the multiple larger than 1-foot-long fish crowded in a tank they can barely turn around in near the back of the store, including 3 needle nose gar which barely moved due to the lack of space. The poor alligator at the back of the store has a pool that's much too small and nearly empty and has no toys or enrichment. Its pool has a shredded bottom with scraps of paint(?) that would no doubt be very harmful if swallowed! No space to soak and dull, dry scales made me think this poor fella was fake. Its heat lamp also did not seem to work. Above the sad sight of the alligator was a whole stack of very large snakes stacked on top of each other and crowded under one heat lamp, they had a kitty litter box for a bathtub. That's just unacceptable for snakes the size of a human being. The birds in this store were dirty and stuck in overpopulated, cramped cages. The cages were dirty and lacked the proper toys and chewing items needed for healthy parrots. The reptiles were also kept in very small tanks for their size and with different species they should not be housed with. The turtles at the front of the store were in a very small pond set up that was not big enough for one let alone the bunch they had in the pond. The others in different parts of the store were in similarly poor conditions. Lastly, the cat. For those who don't know, cats carry bacteria that is DEADLY to birds, reptiles, and small mammals. This cat was allowed to roam freely in the store which in my opinion is extremely unsafe. Additionally so as the feeder mice did not have the lid on their enclosure while I was there and that enclosure was on the ground with no way to keep the cat out. Do not go here. I will be likely contacting animal control as the conditions are truly horrifying. read more

Parakeets are inbred, have inherited genetic metabolic disease that causes ataxia 6-12 months later. ETA: 6 months since I wrote my review below, and the bird my family bought has ATAXIA. JUST like the others from Critters. The past several days he's been losing his balance, his head has been cocked to the side, it is clear he is losing his awareness of his orientation of his body. And once again, it is NOT from injury, improper diet, lead exposure, exposure to cheap toys or perches that could possibly be tainted, no exposure to any other sick birds or their feces... I am telling you, whomever breeds these parakeets must be inbreeding because this is the 3rd bird from Critters that has obvious ataxia and the only possible cause is that it is hereditary, from what the vet said it is caused by an inherited metabolic disorder. I told my family to never buy another parakeet from Critters but they didn't listen, now I get to watch my sweet little Lemon die just like the last two parakeets from there. And poor Allegra - our first parakeet from PetSmart - once AGAIN he has to watch a friend die. I am so upset and angry. Something MUST be done to stop this! Original review, summer 2022: Sickened by this place. In the past 3 years Ive bought 4 parakeets. First 2 from Petsmart, Allegra and Mango. After a year, Mango laid an egg and died immediately after. Bought one from Critters - Mango Jr. Died in 1 year after showing signs of ataxia and having either a stroke or seizure - ataxia was not caused by injury, food, or toxins from cheap toys, leaving an inherited metabolic disease to blame. Got another bird from Critters and SAME thing after a year. Slower signs of ataxia, having seizures, and again determined to be an inherited metabolic disease causing it. Now my family bought ANOTHER Parakeet from critters and i am sick, terrified this poor thing will ve dead in a year like the other two from this shop read more

Awesome store, great people. Me and my boyfriend sometimes like to come here just to enjoy the people and animals in there.

This pet shop has a lot of equipment, fish and pets to choose from. The parking is a bit cramped. They have some creatures on display that makes shopping interesting. The one that stands out is the alligator in the rear rooms. If you are looking for something specific be sure to talk with the staff so it is easier to locate. read more

Critter Pet Shop - Pet Stores Near Me - Allen Park, Michigan

Absolutely Love This Place!!! My dad and I have been going for 20+ years and have not been disappointed. Definitely recommend I wouldn't go anywhere else to get my pets, my fancy guppies I previously bought a few months ago and they are looking beautiful 10/10 read more

I bought a bunny from this place, and she had scabs on her face, that turned into big boils filled with pus. Called the vet out, and he gave me meds and cream, that didn't work. I had to get a culture done on the bunny, so I've spent over $300 in just vet bills so far. I called critters and talked to the owner mike, told him what happened and asked if the bunnies came from a local breeder or out of the state, he did not want to help me, did not want to say anything besides "sometimes you get sick Pets it happens and called me an asshole! Horrible customer service. I will never be back in this store. They don't care about their pets, only care about the money. All their pets are sick. DO NOT BUY PETS FROM THIS DISGUSTING PLACE. read more

Critter Pet Shop - Pet Stores Near Me - Allen Park, Michigan

The BEST pet shop of all time.It is the goat like Micheal Jordan and John cena.There is a cat out.I love this place.You can get any kind of pet you want here. If you want a pet come here read more

Rick and his staff are 10/10. They are knowledgeable, caring and make you feel at home when shopping here. They have a fantastic selection of just about everything. After choosing Critters, I will not be returning to other box stores. I would highly recommend this local business to anyone reading. Congratulations on the store remodel, it looks fantastic! Go check it out read more

Critter Pet Shop - Their new remodel looks fantastic! - Pet Stores Near Me - Allen Park, Michigan

I am amazed by the people who rate this place 5 stars. This is not the Critters I grew up with. I was so excited to check out their supplies, as I recently purchased a green cheek conure elsewhere. What I walked into was a horror show. First, the SMELL. There is no way that place is ventilated well enough for those animals, much less the patrons. I can not speak for the reptiles or fish, because I did not look at them. However, every other animal there looked ill and were in cages so small they could barely move. Rabbits were in cages with guinea pigs so small they couldn't even move and were stacked on top of each other at the end of an aisle. The place is so cramped they could easily get knocked over and injured. All of the conures looked sick and stressed out. I wouldn't even purchase toys, which is what I came for, because they were full of dust likely from the lack of hygiene and ventilation. They must run on the old reputation, because this is not the same. This is just an animal mill that does not care about the welfare of their animals. If they did, there's no way they would house so many animals and in the conditions they are in. read more

Been coming here for over two years now and I would HIGHLY Recommend giving it a look!! Mike the owner is very knowledgeable and experienced in his business. Great quality animals and care! Very clean and professional environment. Staff is very friendly and helpful for all your needs! Don't forget to say hi to keyboard the cat when you stop in!! read more

This pet shop is keeping animals in filthy condition. The Ferrets are stacked in cages on top of each other. The white rabbit is jammed into a tiny cage. How the owner has gotten away with this for so long is unbelievable. Please do not patronize this hell hole for defenseless animals. Kittens and birds are being sold that are sick. Please don patronize this hell hole. This store needs to be shut down and the animals rescued immediately. read more

Cool people very nice guys they do need a presence of some females in the store it's overrun by sausage. Lol I'll definitely be back I love you guys read more

Critter Pet Shop - This is what I got ! Yay ! - Pet Stores Near Me - Allen Park, Michigan

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The way they treat their animals is horrendous. It made me sick. The birds are plucking out their feathers, some of them are almost completely bald, as there are about 15 birds in a cage that's not even big enough for one. They house way too many hamsters together and as a result, most of the hamsters are wounded. I saw not just a dead baby gerbil in the tank, but HALF of a dead baby gerbil in the tank. The Guinea pigs and rabbits have nothing but bowls of food in their cages; not even hay, which the employee who sold us our Guinea pigs a few years ago did not even mention that Guinea pigs require hay as nearly 70% of their diet. It seems like this shop is only properly equipped to care for fish. I used to come here for supplies all the time, but I can't bring myself to support this business any longer after seeing how awful the conditions of these animals are. read more

Excellent pet shop!!! I've been going there since it opened decades ago and I have always been treated well and purchased quality pets! My go to pet shop. Great store, best in the entire area. read more

Snotty and bothered employees. Bothered if you have to interrupt their conversations with groupies hanging at the register. They have a ton of fish and interesting pets available to buy but I hate to give them any of my business as they are precisely the type of ignorant sales people who would rather lie than say straight up that they don't have the answer. They really need to educate the employees about the pets they sell - mainly chinchillas. read more

I was shockingly disappointed with the rats that I bought from here. I used to buy them for my snake and they work well as feeder rats. But I also buy rats as pets, and I'm afraid that their tank of rats may have some sort of lung disease because I bought rats on three separate occasions and they all died and were breathing heavy. RAT LIVES MATTER read more

Look at that beautiful face! Just got this 8 week old kit from the critter shop, and I was impressed by how informative the staff was. They had everything I needed to start up my pet supplies, and even gave me a discount on some toys. I'm eager to go back and get my 2nd ferret here! read more

Critter Pet Shop - Got this adorable 8 week old from the critter shop. - Pet Stores Near Me - Allen Park, Michigan

decided to take a chance with y'all and bought a bunny for my girlfriend on our anniversary.. i should have listed to all the reviews.. I'm so sick, you not only sold us a sick baby bunny that I would then try to save with over 150 in vet costs but she then died not even 2 weeks after getting her from your store. WORST PLACE FOR ANIMALS. I'm sure the rest our just as sick and y'all will most likely toss them away and purchase more sadly. NEVER GO HERE FOR ANYTHING . read more

Please do not support this pet shop. They are very cruel to their animals and a lot of them (especially the reptiles) live in very poor conditions and look very ill. Also, during the peak of this pandemic, none of the employees were wearing masks or even had one on them. Very unsettled given the size of this establishment. Please reconsider before giving these people your money. read more

First of all; 1 out of 4 workers was wearing a mask and there is no social distancing guidelines. Secondly; the animals for sale are improperly housed. anytime you go you can find at least one sick animal. I know they have a large, exciting collection of animals. That's what had me coming back for years but I morally cannot shop here anymore after seeing countless sick animals with a staff who clearly cares more about making money then taking care of the creatures. read more

Purchased 2 Bettas last week one for home one for the office. Followed all instructions given and both fish were dead within a week. Called several times with no answer. Today I finally was able to get in touch with someone and she told me to bring the bodies back and they will refund me. Well the fish have been flushed already for a few days because no one there answered the phone. Her rude response was put the bodies in the freezer next time until you get in touch with us or can come in. Such a ridiculous request!!!! No need to be rude either very disappointed in a local business!!! We'll now to continue to buy from a local Grosse Pointe store, Lou's, as their fish already look healthy off the get go and is thriving and moving around healthy in environment. read more

Critters is awesome. I don't know why anyone hates on it. Been going there 20yrs from a half hour away and theres about 8 pet shops much closer. There reptile and fish section is awesome,there waters crystal clear,always. They have exotic animals that no other stores ever have. And the prices are comparable with all the other Mom and Pop shops. Sure it smells like animals, it's full of them.. read more

I went here because I want to support small businesses and not give Petsmart money since I don't agree with where they obtain their animals from, but this pet shop was shocking. All of the furry animals in there are in incredibly small cages, some with wire on the bottom that hurts their feet. Multiple animals in the same enclosure with not a lot of room for them to move around, and the rats and mice were the worst. Put into a 25 gal glass tank with 20-30 other animals in it and no toys and bad ventilation. Birds had 1-2 toys in a wire cage and the budgies and finches were packed in. Multiple dead fish in the tanks. No employees were wearing masks and a lot of customers weren't. No limit to how many customers were allowed in the small store. This place is obviously in it for profit, and not the well-being of their animals. I will not be buying from here when even Petsmart has better standards on animal care read more

ok i've grown up at critters i've got several many fish from there and one of them passed away few months ago after 10 years this is my childhood place this is the only place i get fish food and pet toys they have good customer service i will always love critters and ill keep going there for years to come read more

If I could give this place zero stars I would. As I walked in I was hit in the face with the smell....not just "pet" smell, but urine and dirty fish tank....just a lot. I was looking for fish, but quickly decided not to get anything because literally like every tank had some dead ones. I walked around to the other side and bam! Urine smells so strong I couldn't breathe. Very cluttered, very disorganized, and I can't speak on the staff because they never spoke to me.....do yourself a favor and find a different pet store. read more

Horrible place that doesn't take care of their animals with no knowledge on pet care as well . Employees don't wear masks, all animals are shoved together in small cages and some were dying . Very sad to see .... they need to do better or be shut down . These animals deserve better read more

I gave this pet shop a try as opposed to other chains and aside from going through multiple expensive vet visits with sick juvenile animals I got from this site, I will not be returning because when I shopped in Oct 2020, not one employee was masked. This spot has potential and it seems there talent is in there fish department. They should spare the torment of the other small animals and focus on things they are better equipped to take care of. Anyone with a bit more knowledge on reptile, amphibians, birds and rodents would see how poorly these animals are kept. I hope they improve. read more

The only place we go for our lizard supplies! The owner and staff are so awesome...that's half the reason we choose Critters. They take very good care of the animals and can answer just about any question you have about your pets. They have EVERYTHING you need - vaccines, food, habitats, treats, pet care products, I mean any and everything. Just to prove how compassionate they are about animals, I'll leave you with this story... We went there one night and the guys working were taking care of this little ragged looking kitten who was meowing in pain and bleeding. Well, some rotten person had shoved a kitten into the Critter Shop's old milk shoot in the back of the building and luckily a lady walking to the store heard him and alerted the staff. They took him inside, got him healthy again, and named him Keyboard because that's where he loves to sleep. They fattened him up, gave him a cute little collar, and gave him a home right in the shop and the cat is LOVING it. They've had him for about 3 years now and he is just the coolest cat ever. They could have easily just put the cat outside or gave it to a shelter, but they decided to get it healthy and give it a home and for that reason alone, I will always be a loyal customer! read more

Critter Pet Shop was rather cluttered and smelly. Mostly fish and reptiles. They had a pair of small Chihuahuas who looked sad :-( Very small selection of dog supplies (a couple collars and leashes were on the wall behind the register). read more

I walked in wanting to look at bird toys and was immediately horrified. Large fish being kept in tanks that were far too small, even from a non-fish owner's POV, there was a finch with a tumor on its head, very overcrowded with animals in cages that looked barren and dirty. All of the birds were in extremely small cages that looked rusty, no toys or anything. Small mammals were in enclosures that were far too crowded without a proper amount of bedding. The "aisles" if you could even call them that were too narrow for to pass by someone. read more

I wish I could give Critters in Allen Park, MI 0 stars. Lots of animals on their death bed if you're into that. I alerted a staff member to a hamster that was curled in the corner, bloody and deflated, and let the staff member know that it looks like the hamster had gotten into a fight with another hamster in the incredibly small enclosure, and the staff member did nothing to help the hamster, and as I walked away I heard him say that they went right back to fighting. None of the small animals had hides or much bedding to retreat to. None of the tarantulas are housed properly. Overcrowded bird cages causing a lot of the birds to show signs of stress, for example, almost all of the society finches were missing most, or all of their tail feathers. They house multiple species with different care requirements together. This pet shop uses outdated care techniques and it's clear to see that looking at the conditions of the animals they sell. It's dirty, smelly and cluttered. The staff doesn't wear or masks for enforce the mask mandate. I don't think the staff is equipped with the proper knowledge to handle the amount and types of animals they carry. I honestly have no idea how this shop has as many 5 star reviews as it does. Please do not support people who are not providing their animals with proper care. I would stay far away from Critters. This is one small business that I would celebrate if Covid put them under. There are so many other options for pet shops/rescues. Save your money and support someone else. read more