Went in today looking to buy new dog food. I was greeted by an employee who was quick to help. I…read moreexplained what I was looking for and was given several options. The employee gave me several samples to take home to see how my dogs like the food. I was very impressed on how I was taken of when I came in. The employees are very knowledgeable about the food they sell. I can't wait to start buying dog food there.

Best place to shop for pet essentials in Charlottesville! Staff is incredibly friendly and their…read moreprices rival if not beat box stores and online retailers. They carry the all the healthy essentials for pets and truly stand by their well curated selection.

I took my 17 year old miniature schnauzer there to get him groomed. The groomer shaved off his…read moreeyebrows, and all his facial hair! He looked like a little lost lamb! He was my special boy and sadly I had to send him to heaven looking like that. It broke my heart. He was so handsome.

Petco values their POLICIES more than their CUSTOMERS. I bought a 75 gallon Aqueon filter in May…read moreof 2023. It stopped working yesterday. 7/3/23. I am an aquarium hobbyist of 20 years. I have been a customer of Petco through many, many, many managers. I asked for an even exchange for the filter and because of their 30 day NO exchange, refund, don't ask, question or inquire policy - would not even consider an exchange even tho they had three on the shelves. I needed to invest in another filter because I did not want my fish to die. After going through Petco Corporate Headquarters, I called Aqueon. This company stood by their product and I was able to speak to them as a solid customer of their product and got a satifactory resolution FROM AQUEON. Aqueon products are sold ONLINE. I would recommend buying these products online and NEVER going to PETCO for anything - ever!!!!!! Can exceptions be made?? Of course they can. Hello Petco! This could have been a much different review. I don't need to get anything at this store. I supported it through the 12-4 opening only hours. What a waste. Now I know - Now you know. Do Not Let Anything Break EVER from this store!!!!!! Then - you will probably, maybe have an ok experience.

If you're like me and shop with the "get in, get what I need, and get out" attitude, this store is…read morefor you. They are well stocked, and the layout is very straightforward with organized shelves. Cashiers are efficient and also quite friendly. You'll be in and out in no time. However, if you're someone who likes to browse and ask for assistance or general information of someone, you may find yourself disappointed. As a former employee of petsmart, I know how much the company LOVES cutting payroll, and this location seems pretty impacted by it. I've been in there several times where the floor was just the cashier and the manager on duty. I can't speak for the training or grooming services, but as a standard shopper, I am satisfied with this location. It's just that not everyone will be.

Be warned- they sell fish with ich and are then apathetic when told that there fish issue caused…read moreus to lose our long established fish tank population. Looks like maybe their fish tanks share water and they don't spend any time quarantining new fish to determine if there is a problem was very sad to lose our 7 to 10 year-old fish population if you buy fish here, I would suggest quarantining them for two or three weeks before adding them to your tank. I also think the apathy of employees reflects how much they care about delivering good products to their customers, so when the employees don't give any indication of caring, they are probably not maintaining their tanks or caring about selling fish that a re e diseased. . Be warned!

I absolutely love the cville SPCA. We have had a few problems, mostly relating to the poor foster…read moreteam being completely slammed and overworked which is not their fault at all. Just know that they have a lot of people to help, and patience goes a long way! Here are three areas I will comment on: Fostering: The people who work here are very knowledgeable and care about their animals, and the cat were fostering right now is a total gem. Fostering is totally free, and they provide all the materials you need. They don't allow you to meet the animals ahead of time, so definitely be intuitive reading the foster board. Please look at the medical fosters too! Many of them ar totally healthy, like our cat, and are recovering from minor non contagious issues. The one we have is totally friendly and a great cat. Strays: I brought in one a couple months ago and the spca was able to microchip and check him to see if he was neutered. I brought in a second stray yesterday morning and called to check on him and the worker was so personable and we had a long conversation about his health. I was concerned they would be bothered with me calling to check but was surprised to find the total opposite. ALSO - they have pens in the back specifically for anonymous dumps. I absolutely hate when people drop cats off (I live in the city of cville so it happens all the time), but PLEASE take them to the spca instead. You can do so anonymously but it's so much more humane than leaving them on the street. Adoptions: the prices are really reasonable, and while I haven't adopted (yet), I know fostering is a great way to transition into adoption. I'm not sure theyre doing meets with the animals because of covid, but fostering is a free way to see if the animal fits in your house and you can adopt at any time. Overall, I love the SPCA and would always get a dog or cat from here rather than a breeder.

If it's a problem that may not look good on the spreadsheet they are not going to help. even though…read morefrom what I've been told they are receiving funds from the county government!

I adapted a seven years old dog that was and still is afraid of anything to get too close to her…read moreface I took her to PetSmart and told the receptionist about my dog and they were so good about finding someone with experience and very gentle My dog let her do some work around her face Not completely but it's only the beginning Thank you so much Stephanie

Found this in my drafts, thought I had already posted. This is from Dec 2025…read more Had my Pom groomed here by Sara. My instructions were a light trim on any guard hairs that were extending beyond the normal shape of her body, trim her legs and feet, cut and grind her nails and do not touch her tail. Her tail length has been reduced by at least 2 inches and is uneven. She looks like some sort of terrier and not like a Pomeranian. I could not have been more disappointed.

I'm posting a shout-out to Donna, an employee at this Tractor Supply store…read more This is a busy store with a variety of garden, agricultural and pet supplies/products. Donna went out of her way to help me purchase some bushes/trees that were on display at the store. I needed help getting them into my car and delivered to my house: she volunteered to follow me to my house and help me unload them. She did this after her shift ended: an extraordinarily kind gesture on her part. This is not a store for "touchy-feely" customers: she and other employees are busy and don't seem like hand-holders. That said, Donna is knowledgeable and practical: proud to offer customer service to her neighbors.

Spent over a $1,000 on a new safe and when the guy was loading it he kept complaining about the…read morecrappy pallets that were being sent and how poor quality they were and were hard to work with. Drove a nicer truck that day and thought the issue would be the height of the truck and getting it loaded without hitting the tailgate. We were assured inside that wouldn't be an issue so we figured we didnt need to drive home just for a trailer (45min one way) the guy loads in then he's gone . They don't help whatsoever in just general guidance or any recommendations they just don't care once they get their money and it's on your truck. So leaving and getting just past Best Buy the safe just fell over, the straps went around the lower and middle part . THE PALLET was smaller then the safe placed on it and wobbly and fell apart! Pulled over and called the store NEVER ONCE did I ask for a refund or my truck payed for!! to try ensure that another person didnt just have a safe fall face first and wreck the mechanism to open it , it hit the side of my truck bed as well . The manager was the biggest jerk he couldn't care any less and instead of just listening to what just occurred and saying how maybe in the future they can help talk guide people better or even just sorry that happened the stupid asshole just sounded like a robot repeatedly saying tractor supply is not in charge of how we strap it. So it mattered none to all our experience and how what if this could have been worse and an accident or death!? Instead of being a make sure my ass is covered he SHOWED NO concern for the customer or the bad experience they had. AGAIN NEVER did I ask for any compensation at all! the girl who answered the phone telling her said "stop! Wait are you ok!?" The manager I spoke with he never had ANY attitude like that whatsoever and is the last person that should be dealing with people. A manager is suppose to care about what's going on and try and offer some solution EVEN IF ITS JUST fully listening , seeMing like you care and at least hoping the next time could be better and maybe we can try and just give you better advice or listen and see the pictures how the pallets are junk. The man kept saying how they have nothing to do with the pallets ....funny because I didn't bring my own . To spend over a thousand in cash and five min later you as a customer and your experience with the product and outcome they care nothing about your a nobody once they have your money. All I wanted was hopefully in the future That no one had this terrible experience and thought tractor supply would have as well.

Such a neat store. I'm used to walking in stores where it smells like feed. This store does not…read more With a bird sanctuary down the road, attracting birds with some feed will allow you to view them a bit more closely!

Very helpful with bird feeders and how to put together for my yard! Had the shell free sunflower…read moreseed in large bags and small. Good selection of bird feeder types too!