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    Wilderness Canyon Zip Line

    5.0 (2 reviews)
    Open 9:00 am - 5:00 pm

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    3 years ago

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    2 years ago

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    Urban Air Trampoline and Adventure Park

    Urban Air Trampoline and Adventure Park

    3.2
    (29 reviews)
    39.3 mi

    Food takes a while but not super long…read more Fun Recommend the nachos are pretty nice

    Horrible customer service. had an issue that was easily resolved by a manager but then the…read moreemployees had to continue being disrespectful. I bought four tickets to urban air today and when checking in an employee told us that we were not able to make a return on the socks I accidentally bought. after asking two employees because it was an accident and rudely being told no with no other remedies to our issue we demanded the manager. The employee proceeded to make little side comments to another employee that was standing with her, that were extremely rude and offensive, and my husband told her that she needed to learn how to properly do her f job when we were walking away. He did say the F word in all of that because he was upset at the horrible customer service we were receiving. I have been to urban air plenty of times and never had a horrible customer service until this experience. As a trainer of new employees I would beyond disappointed to find out employees were rude to customers and fueling a fire that already had to get the manage involved. I don't care how old an employee is, business are expected to have great customer service and solve customs issues. Not continue to rile up already upset customer. We simply were asking for solutions when they wanted to be rude and say there was nothing they could do but didn't even try to suggest the manager . We asked for a manager. He was not out of line for asking for the manager at this point in time the manager came helped us right away with our issue super friendly, understanding that it was a mistake made. there were further problems until the two employees standing behind the counter we're talking about us so my husband told them to learn how to do their fucking job and then all of a sudden securities following us around and start bullying my husband and not even wanting to hear our side of the story or understand that we had a legitimate reason we were upset. tried explaining to the manager and the security guard that It's escalating because they're not trying to listen to us, the security guard called me a liar and then later on said that I was actually right about what I was saying I wasn't a liar, but of course at that point no one's listening to what we have to say anyways but I just wanted it known that if they were properly trained on how to handle situations and didn't try to talk bad about customers when the customer asked for a manager when they're not able to help then none of this would happen so unfortunately, while this did spiral out of control it's spiraled out of control because the employees were super inappropriate super disrespectful, and clearly didn't know how to do their job properly. They started out already, not warm and welcoming when I was asking them questions about our tickets and then we had issues with the socks. obviously they weren't looking to offer a refund and the security guards felt it appropriate to follow us out to our vehicle and place their hand on the vehicle. just trying to be extra when the whole thing could have already been defused if they didn't want to continue to try and keep the situation escalated. just sad because it is something my family and I have always had a great time. Hopefully this can be a learning opportunity for the entire staff.

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    Urban Air Trampoline and Adventure Park
    Urban Air Trampoline and Adventure Park
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    Wilderness Canyon Zip Line - zipline - Updated June 2026

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