My tire blew out on the way home from work. I called and was told it was going to be an hour to an…read morehour and a half, and it was going to be x amount. I told them yes, and set it up. Dispatch called me back and apologized because she messed up and it was going to be a little more due to the distance. Driver showed up less than an hour later, got my car lifted and to the tire shop in no time. He then offered to wait until I got a ride When I stated I'd just walk, he said he wouldn't let me do that because it was negative outside with windchill. He said he'd just give me a ride down the road to my building, and risk getting in trouble. Every aspect of this company was very friendly and professional. I hope I don't ever have to use a company again. But if I do, I'm definitely going here

Needed to replace body parts on my '05 Prius. Ordered and paid for the parts on their website;…read moreimmediate follow up phone response to confirm. No problems picking them up. The parts where ready to go, my Shroyer Rep went over the condition of the parts, and helped me load two panels into my Prius and assisted me with putting on the front door. Thank you so much.

To the Owner/Manager,…read more I recently had front end work done on my vehicle at your location. Following that service, I discovered that the lugnuts on my rear tire had not been properly tightened -- a serious safety hazard that could have caused a wheel separation while driving. I called your shop to address this and was not offered any reimbursement or acknowledgment of the issue. I am asking that you make this right by reimbursing me for the cost of having this corrected. I'd like to resolve this directly with you before taking further steps, including filing a complaint with the Better Business Bureau or my state's consumer protection office. Please contact me at your earliest convenience. Sincerely, Kamerin

Absolutely FANTASTIC! The catalytic convertor was cut off my car on 12/9/22. My insurance…read morecompany said it would take it until the middle of February 2023 to get it fixed. Insurance came out on 12/15/22, towed to Muffler Man on 12/16/22, they called on 12/17/22 and were ready to fix it. They had to wait for the insurance people to show upon 12/20/22 and it was fixed that day for 1/3 of the price others had quoted. They did a great job, were fast, friendly and very profession!

Really disappointed with the way things were handled. We drove over an hr based on a number they…read moreoffered on our Cadillac Escalade. Well when we got there we were offered close to $4,000.00 less than what they had said a few days ago. BS reply on reason given such a decline. Sales rep was slow on replying and the whole vibe of the dealership is way off. We just sold our Cadillac Escalade to a luxury wholesale buyer and we got more than what we were willing to negotiate with at Shaheen, which they didn't even gave us a counter offer. Another words don't believe everything they tell you over the phone and if you don't live close by don't even waste your time and gas, you'll be disappointed like we were.

No better spot to purchase, or service your next Cadillac. The shaheen team goes above and beyond…read moreexpectations. Would highly recommend.

The team at Discount, Mufflers & Brakes in Lansing were absolutely incredible !!!!! It's been a…read morelong time since I've seen customer service this well done! They told me what my options were that would get me by for now as well as a total repair of the whole muffler , then got me right in and out in less than 2 hours even though they were completely swamped. I cannot recommend this business enough !!! Honest & efficient which is hard to come by in auto repairs nowadays- don't look any further just go see the team and they will treat you right!

Took the car in to get the muffler and exhaust replaced . And they had to lift up the car to do…read morethat and they never told us that the frame was rusted. And they had to see it when they had it up in the air . They replace the muffler and exhaust which they never should have . They should have told us that the frame was bad at that point . Disgusted they even check checked out our brakes front and rear and said they were bad and they were not . The only thing they were right on is they said a wheel bearing was bad and one was that was the only thing

Brought my van here last year when the brakes were making sounds. they checked it out and let me…read moreknow it was normal for ceramic pads to squeek from time to time. no charge for the check up. I was impressed, so when my car started making sounds and the brakes were acting up I brought it in. the job was done in an average time frame. not super quick, but completely acceptable. the price was good as well, comparable to other shops. the manager Don, knows his job, and does it well. He keeps the shop working and the cars rolling. I'll be bringing my van here soon when the brakes actually do go bad.

TLDR: 1-VERY POOR COMMUNICATION-while total price reasonable…read morethey totally incorrectly quoted price 2-HAD CAR WAY TOO LONG FOR A 1 HOUR SERVICE-3 days 3-DID NOT DO INITIAL SERVICE REQUESTED-did rear instead of front differential 4-Overfilled fluid-required service at other shop 5-Front desk person not helpful, manager condescending even though I have plenty of mechanic experience Called to have front (and if necessary rear) differential fluid change on kid's AWD car due to front axle binding while making turns. We were quoted $160 for this service by phone and text. LJ at front desk accepted car, we did not hear from them for more than 24 hours. Daughter received text stating cost would be $250 including a "diagnosis fee", and she declined to sign (I had diagnosed the problem). On phone they then said they only changed REAR differential fluid (NOT what we asked for or were quoted) and front problem persisted-we were polite during this time. We were then quoted additional $200 for front diff service. We went to store, LJ was at computer and said "It will be a minute" while we waited.... After 2 minutes he finally looked up and engaged with my daughter, then went to get manager. Manager mostly pleasant but only addressed me (owner daughter standing right there) and was condescending when I asked specifics regarding the work to be done stating "you let me handle the mechanics of the car". They finally did the front diff/transmission fluid change at a "discount" of $150 after having car for 3 days! Checked and they overfilled fluid by at least 1 quart. Had front diff serviced again at another shop.

I thought I was having battery issues and then was told that I needed a new starter . I called…read moreCurtis and he helped me so much ! He wanted to do diagnostics first before anything else was done . So that is what we did . They were so thorough, honest and he was such a gentleman . It turned out that everything with my van was fine and instead of an $800 bill it was $60 ! While I was waiting he was so kind to me and kept me updated on what they were doing in the garage . Also, for some reason my oil change light came on . He checked that also and said that I do not need an oil change at this time and in another Thousand Miles have that done . So honest ! Thank you so much Curtis ! I appreciate you ! Sincerely, Jo Simkovich

Pat and the Crew were lifesavers! My truck broke down on the highway coming back from vacation…read more They gave us high priority and had us back on the road within hours including shuttling me back and forth to our camper in Dewtt Meijers parking lot. We are very grateful to all the crew here and can't thank them enough. If your in the area you can't go wrong with giving them a call. If I lived in the area I'd send everyone I know there. Thanks again Pat and crew!!

Very Disappointed - Be Cautious with Ultimate Auto Repair in Jackson, MI…read more I'm extremely unhappy with the service I received from Ultimate Auto Repair in Jackson, MI. I brought my SUV in for repairs, and the whole experience was frustrating from start to finish. First of all, they kept my vehicle for an entire month, which is way too long for the type of repairs that were supposed to be done. During that time, communication was very poor. I had to constantly reach out just to get updates, and I was often left in the dark about what was going on with my car. They also made me feel pressured into approving repairs that I wasn't fully sure about. While my warranty covered some (or most) of the cost, it still felt like I was being pushed to spend more money than necessary. It didn't feel like they were working in my best interest--more like they were trying to get as much money out of the situation as possible. When I finally got my SUV back after a month, I immediately noticed that a personal item I always keep in the car was missing. I know for a fact it was there when I dropped it off. It's incredibly disappointing to feel like you can't even trust the place you're paying a lot of money to. I spent a lot--a lot--on this repair, and to be treated like this just doesn't feel fair. I usually try to give businesses the benefit of the doubt, but this experience left a really bad taste in my mouth. I can't recommend this shop to anyone, and I suggest looking elsewhere if you want honest, timely, and respectful service.

They always get us right in and begin work as soon as they can. The staff is knowledgeable and…read morefriendly. The business is clean and sanitary. Only place my wife and I take our cars, from oil Changes to the big stuff. 10/10 recommended.

Great guys! Always nice. Quick and affordable. Happy to see local people succeed. We take all our…read morevehicles there. Happy to recommend them to anyone.

I went in the other day for a full high mileage oil change and was shocked by how quickly it was…read moredone. I was literally in and out in about 15 minutes. During this time they changed the oil, capped off the fluids, filled my tire pressure, checked my air filter and everything else. AND, AND, AND, they were NOT pushy at all. So yes, I will definitely be going back. The staff was friendly and knowledgeable and really on top of everything. So great job guys!