Worst possible place to get a vehicle. Took my car in the…read moreperson talking to me knew absolutely nothing about cars. Extreme low balled me on my car saying it needed work when the only thing it actually needed was a new hood which I made sure to state before I drove back with the car the second time wasted 3 hours of my time. I had my car taken in to a shop and all they told me it needed was a hood but their mechanic claimed it need a bunch of work this dealership offered me $4,000 for my 2018 Ford escape with less than 80,000 mi on it The dealership I went to after them offered me $12,000 with the hood the way it is. The cars they have are way overpriced and not even a bank would approve you for a loan for how overpriced the cars are

I went and picked up my new car today from Team One Chevrolet Charlotte…read more What an experience. If I could still sing, not that I was ever that good, but if I could I'd be singing their praises loud and clear. Everyone there were super friendly and helpful from the time we walked in the door until the time I drove away. If you're looking for, or thinking about a new Chevrolet, or Buick it is well worth the drive to Charlotte to talk with Rachel (sales) or Patrick (finance). I know my wife and myself are happy we did. We're both thinking when it's time for another new vehicle Team One is going to be our first and 99% sure our only stop.

Absolutely thee BEST car buying experience I've ever had. Top notch customer service. No pressure…read moresale at all, Bob and Austin just wanted to make sure I got the SUV I needed for the right price. I can't ask for more than that! Thank you for everything! I will always recommend you guys from here on out. See you soon for a second vehicle. Keep up the good work!

I love this place I bought my car from here and had to have a couple things repaired , my warranty…read morecovered 100% and they fixed it quickly, the staff here are all so helpful and nice!

Ben! What can I say about this man who hung up on me for no apparent reason? I was connected to the…read morewrong person and he was very rude. He could have done some research before treating me bad and hanging up on me. Terrible customer service! Do not recommend!

Sent me this mailer when I lived at another address. Said I won a prize, which looked like price…read morelabeled "1st" on mailer. When I traveled 30 minutes to claim it, they said that those were just "examples" of what you can win, and that the fact that several of them were labeled "GP", "1ST", "2ND", etc. didn't mean that's what the prize would be for the symbols you got. Also VERY pressuring to get me to buy a car and sell mine when I kept saying I wasn't ready to. Then, instead of giving me the prize, they revealed another prize not mentioned on the mailer (a $2 bill) and then spun a wheel to see which prize I would get. Which one do you think I got. The $2 bill. Also, nowhere on the mailing does it say you will get a randomly picked prize. False advertising and just straight up deceit and lying. Never buy from these people on principle. If they sell cars like they hold contests, they're shoddy and evil individuals. Also. Pictured below is the second mailing I've received at my new place. First event took place a couple months ago.

I just bought a car from West Point Auto and I want to say it was the easiest process I have ever…read moregone through with buying a car. There was no pressure to buy just answers to questions I had. Before I bought the car there were a couple of concerns I had and they were fixed immediately. My husband had had a stroke and was not able to be a part of the process. We had been to several other used car dealerships that tried to take advantage of the fact that it was my first time buying a car on my own but Jason took his time and let me go at my own pace. We love our new car and after checking around we appreciated the very fair price . I would recommend them to everyone looking for a used car!

If I could give a negative rating if I would. West Point Auto Sales. Buyer beware. My son purchased…read morea 2017 Ford Escape for 13000 dollars with a Level 3 warranty that cost an additional 2600 dollars. 8 months later the car had to be towed to the dealership for the entire dashboard being lit up in red telling him to turn the car off immediately. It was a coolant sensor which cost $466.00 to repair with the additional extended warranty, so he paid it. A month later the check engine light came on again so he bought a code scanner and found out it was a misfire in cylinder 1 so he took it back to their service department to be fixed but the service rep listened to the engine running and told him it could be the spark plug and the coil pack. He told him it would cost a lot more for West Point to fix it and it would be cheaper to fix himself. So he did. A month later the check engine light came on again. He finally had to take it in to their service department to look at because the car would not accelerate on the highway. They told us it would be 2 weeks before they could even look at it, so he left it hoping they would look at it sooner if someone cancelled. Surprise. We had to call them after 3 weeks to find out what was wrong with the car. My son was told the head gasket was a bust and it would be too much time to repair and they couldn't get parts for 2 months. The best option was to replace it with a used engine that had 78,000 miles on it for 7100 dollars. They handed me an invoice for 10,644 dollars in order to repair the car, but said that wasn't the cost! We confronted Jason about selling stripped down warranties where important boxes on page 4 were not checked and he said that would have been a surcharge. We never even saw those boxes at the time of sale nor did we have the surcharge option. I asked the service department to produce denial paperwork for the repairs and I asked the warranty company to produce denial paperwork. I still haven't gotten it and that was more than 2 weeks ago. In a nut shell, they sold us a car they knew had these issues because there is literally a class action law suit brought against Ford for this very problem and probably used a sealant like KSeal to hide the problem for a while, sold us a stripped down DOWC (which stands for dealer owned warranty company) and then basically told us there was nothing they could do about it and pretty much they didn't care. In addition their service department guy wanted to assault my fiancé in the parking lot and then called the police on us. The Better Business Bureau has been contacted and a complaint has been filed along with a complaint to the Michigan department of the Attorney General. If you have gotten to this point, you can contact me at kapage1970@yahoo.com and I will be happy to pass along any information in regards to what I have found out about the warranties and their shady business practices.

In June 2020 I purchased a used Jeep Cherokee from Owasso Ford. I noticed the Jeep for sale on…read moretheir website for a good price, a really good price! I test drove the Jeep, immediately put in a down payment and went to pick up the car the next day. It turned it they had priced the Jeep about $2,000-$3,000 below market value (I'd been looking for a month at Jeep's so I knew that was true), but Signature Ford still honored the price and 6 months later I am still driving the Jeep that has given me no problems! I would recommend Signature Ford and Randy Bailey (sales) and Cheryl Root (finance) to anybody.

Just picked up our new Fusion. As unusual (about our 10+ vehicle here), I could not have asked for…read morea better experience. Ron Rigdon and Rich Frieling really make a difference. It may be a bit of a drive from East Lansing, but well worth it.

this dealership has provided the best in sales and service to me over the last 20 years for three…read morepurchases and excellent service on those vehicles. Highly recommend Dan for sales.

My friends and i were on the way to iowa and we went to three different air dispensers and had no…read moreluck. we ended up her before they were even open and one of the employees helped up out before our 8 hour drive! he really went above and beyond and showed us so much kindness. truly someone who cares about the community!