Hello I have lived here for 13 years I have nothing but good things to say. The facility here is…read moremaintained and well kept. The staff here are wonderful and very helpful. I wouldn't choose to live anywhere else! But most importantly it's affordable!!! Activities are fun and keeps us going!

Hello! I'm a current employee here at Braswells Leisure Manor. I have been employed here now 3…read moreyears. Not just because I'm an employee here but because I love what I do and truly care about the residents wellbeing, this place is amazing! The staff the food , the way the maintenance takes care of the facility is incredible. I see the residents happy and that's what matters most. I'm very happy here and get treated well. Everyday I get to do something I love and make an impact on people's lives!

If you don't care about your loved ones and don't mind being made to feel like a burden by the very…read morestaff responsible for providing support and resources, then this is the place for you. Communication is extremely poor--emails and phone calls are frequently ignored, and when responses are eventually given, they often come with unnecessary attitude for simply trying to get help. No one should be made to feel like an inconvenience for advocating for their loved one. The office staff consistently demonstrate a lack of sympathy, empathy, and basic respect for families who are clearly going through difficult and emotional situations. Instead of support and guidance, you are met with dismissiveness and frustration. This experience was not only disappointing but deeply upsetting. During a time when compassion and professionalism should be the standard, this facility failed entirely. Overall, this was the worst experience I've ever had, and I would strongly caution others before trusting this place with the care of someone they love.

Q horrible experience with this facility, my mother who's 91 years old was places facility. First…read moreof all I was unhappy at the room they placed her in it was a moldy room covered up by paint. Terrible shape. I go visit her the next day she tells me she had fallen in the bathroom. I asked the nurses no one nobody fall so I talked to the administrator Oliver. He said he would conduct an investigation and call me in a couple of hours. I neveeceived the phone call so I w ent back later on that evening he said that they determined that she did not fall that she was imagining things and that ​she possibly missed me. Very unprofessional. Turns out State found them negligent. The cookies I even took to her that evening were stolen. Administrator made fun of me saying he would return the cookies and a laughing manner.

I was there observing the workers there with other people, and I was amazed of the compassion they…read morehave to others. In short words Thank you to Jose Rodriguez, Jesse's Naputi, Bella Olmos, Romon, Ashley Hysell, May, Kayla Cook, Maheli Bojorquez, Alexia Martinez-CNA, Maya, Bertha, Smilta, Andrea Duran, Karen, Heriberto -cook, Adreonda - maintenance Cleaning, Emily and Gilda - cafeteria, PT=Alexis, Jasmine, Cora, Christian, Perry,Emily Hard working people, with a lot of patience and compassion of the heart towards people. If only people would actually spend all that day and time is much as I did from 8 o'clock to 930 at night every single day for two months you would see what I see. I do give me a five star it's a lot of work, and every patient has different problems and situations in her life thank you. You are a gift from God

This is not a skilled nursing facility this is a business. What I witnessed here not just for my…read moreloved one's care but her roommate as well . Disgusting. Me and my family were constantly visiting and what we observed. Disgusting

Great place Great people , Just keeps getting better !!!!!........ ! …read more...... ..

I've had enough...This place is a joke. It's been several months of nonstop bull. There are some…read morestaff members who are great like the two ladies I've met at the front desk. The PT staff is great but the nurses/cnas leave much to be desired. There is maybe a third of the staff that's great and on it but the others need to be held accountable for their actions. Weekend and night staff will leave patients sitting in their own urine or feces for long periods of time. The social worker onsite is rude and only professional in front of other people. She's very passive aggressive with comments. They come and take stuff out of patients closets and give it to other patients to use twice I've had to retrieve my family members jacket that has their name on it from another patient or the staff will use the patients personal items and steal their personal drinks and drink them. When the upper management leaves on the weekend and at night the staff gets really loud shouting to each other and laughing up and down the halls when patients are sleeping. Counted several times over the last several months where they leave patient lights on and don't respond for close to 30-40 minutes. The response given to me was they are all on break.(everytime?) it's not just been the one night or day. Wonder how many patients have had medical emergencies that they don't address right away. They feed diabetic patients nothing but sugar when their restrictions/preferences are listed at least from what I was told from other patient's family members and from my own observations, are they trying to send them back to the ER. Or the patient whose daughter told me has diverticulitis and they feed her items that can cause flare ups. The cnas come and take pull ups and wipes from other patients because according to them there is not enough supplies. They do this while in the middle of cleaning others up. That's a nice way to cause cross contamination and cause other patients to develop rashes/possibly catch diseases. I'm sure the CDC, OSHA and the state would have a field day. I'll be sure to be filing a concern with the state.

After end-stage osteoarthritis in one leg and two fractures in the other, I found myself--a…read more77-year-old gal who had never been hospitalized--facing a non-weight-bearing recovery. My doctor recommended Sundance Creek Post Acute in Banning, so I went online to do a little research. Sundance Creek did not have the greatest reviews but then again the other facilities in this category did not fair that well either. So Sundance it was! It is established that online reviews for rehab centers can be mostly negative and grim. I decided that since my stay went as well as it did, it was incumbent upon me to make sure that my positive experiences deserved to be shared with others so that there is hope for those who are seeking a facility that offers promise. Following is my takeaway: EXCEPTIONAL CARE: All of the CNAs and LVNs were caring, helpful, and even funny, but I have a special shout-out to Louis Obioha. He has a truly caring CNA heart. If you had any anxiety before his shift started, his calming presence, while very caringly addressing your needs, leaves you with an "all is well" feeling throughout the rest of his shift. MEDICATION CART: "Singing Danny", Karla and Vanessa (LVNs) brought their knowledge of all the medications that you should be taking along with much cheer to the daily med passes. EXPERT THERAPY: The physical therapy team is top-tier and abundant. Their knowledge and encouragement were the primary drivers of my recovery. FACILITY & COMFORT: The facility is "clean as a whistle" thanks to Mr. Longie, who is hard at work by 4:00 AM., who takes great pride in his clean and shiny floors! The housekeeping staff were very thorough with their daily sweeping, dusting and mopping of our rooms. My room was very clean and bright, the bed was comfortable, and my linens were changed daily. LEADERSHIP: The Director, Mr. Brett Kendrick, is an empathetic leader who ensures every patient's needs are met. He wears many hats. Organizer. Peacemaker. Overseer. Facilitator and is able to pick up the slack of others when necessary. He truly is the anchor of this facility. SOCIAL LIFE: From bingo and crafts to church services, there was always something to do in the activity center. My only minor gripe is the food. For the Love of Benji. Can nothing be done to make institutional food palatable? That said, I have to tell you that my choice to stay at Sundance Creek was the absolute correct decision to make. I do not regret the option that I chose. If you need skilled nursing and rehab, Sundance Creek is absolutely worth your consideration. I am including a few pictures of what happiness looks like.

I am writing to formally express deep concern and outrage regarding the treatment my aunt received…read moreduring her stay at your facility. What my family and I witnessed was not just disappointing, it was inexcusable! From the moment she was admitted, there were immediate red flags. Despite the presence of numerous staff members, basic standards of care were not met. My aunt was repeatedly left in soiled garments for extended periods, and critical medications were delayed or entirely missed. The neglect was not subtle....it was blatant. Angelica, who was assigned to her floor during several shifts, exhibited a level of indifference that was both shocking and dangerous. Rather than tending to my aunt's needs, she seemed more concerned with avoiding responsibility. On one occasion, I personally witnessed Angelica ignore multiple patient call lights, including my aunt's, for nearly an hour. Melissa, another staff member, displayed an alarming lack of compassion and professionalism. When asked direct questions about my aunt's care plan and physical therapy schedule, she responded dismissively and without any clear knowledge. It took over a week for any form of physical therapy to be initiated. And by then my aunt's mobility had severely deteriorated rapidly. Amanda's conduct was perhaps the most disturbing. She was observed speaking rudely to several patients and was especially careless during basic hygiene care. There were several days where my aunt was not bathed, and her wounds which should have been routinely cleaned and monitored were visibly worsening. Amanda never once acknowledged this or reported concerns, despite it being her direct responsibility. The facility itself was in disarray. It smelled strongly of urine and feces. Patients were heard crying out for help, and some were even seen wandering unattended. This is not a safe or healing environment. When I brought these issues up with the director of the facility, the social services director I met with passive indifference and redirected me to a case manager, Melinda, who seemed more interested in placating us as a family than taking action. Every conversation felt like a bother rather than genuine concern. To add insult to injury, when we decided to transfer my aunt to hospice care due to the rapid decline in her condition they still were completely unaware of what was going on and of her case. She was treated worse than a dog. There may have been a few nurses who tried their best, but isolated acts of kindness cannot undo the widespread and consistent negligence that led to my aunt's decline. This experience has been nothing short of traumatic for me and my family. I urge anyone considering this facility to think twice. The level of carelessness, unprofessionalism, and outright neglect we encountered has had lasting consequences. No one deserves to be treated this way especially not our vulnerable loved ones... there needs to be a better standard of code for this facility and they need to be held accountable for their actions! In other words if you have a family member in need of care I would steer clear from this facility. Hell you'd probably be better off taking care of them at home with no experience.

They took care of my mom as best they could She was not a fan of the bed pan while there. But had…read morea portable toilet next to her bed she couldn't get on it when needed without help. She had a hard time with the call button. Her room mate was very loud and was giving the staff a really hard time. I had to switch mom to another room with better access to the toilet. She did better with her physical therapy in the new room too. They got her to walk again after her fall last January she stayed til March The staff did their best but was under staffed at times it took awhile to answer the call button. My mom said she got tired of waiting and used her wheelchair to get to the toilet. The girls never came to help some of the time. It was better than some places I've seen and worked in. The office staff was accommodating when I called with concerns Overall I would recommend them

Our family is incredibly grateful for the care and compassion Krystel McDowell, CNA, has shown our…read moreloved one during their time at this facility. From the very beginning, she treated our family member who received subacute care not just as a patient, but as a person -- with dignity, patience, and genuine kindness. She always took the time to listen to our concerns, explain things clearly, and kept us informed. Knowing that she was involved in our loved one's care gave us such a peace of mind. Her calm demeanor and reassuring presence made difficult days a little easier for all of us.

This memory care facility is a nice place for my mom to receive 24/7 care. The staff is friendly…read moreand they have activities and events for the residents. The only area that I would request improvements on is the food. It does appear to be 'institutional food.' Not much fresh fruits and/ or veggies. My mom gets a lot more social interactions at Rose Garden, than she did at home, and her roommates and the planned activities keep her busy!, What a Blessing they are!

Review of Rose Garden, Senior Residence continued:…read more So I talk on Monique's phone to Cassandra. Cassandra is demanding me to leave because it's past visiting hours even though Lily has told me that I can visit any time i want. Just the day before I was there until almost midnight. My dad is in Hospice... visiting hours do not apply to him. I keep telling her this and that hospice AND Lily has told me so...she keeps insisting that Lily is wrong and shouldn't have told me that! Incidentally, my sister had already called her earlier to say she would be there around 9 pm. It's already a little after 9 pm, and my sister has not arrived, I'm begging Cassandra to let me stay and wait for my sister! She tells me "yes, I talked to your sister and I gave her concession". Then, the truth comes out... she blurts out, "Look, I don't mind you being there, but I don't need people following my staff around... They have work to do." At this point, I'm holding back tears. My voice is shaking and I'm begging her to let me stay. She finally gives me till 9:30. It's already 10 minutes after 9, so I ask her "how about 10?" ...she won't give an inch ... I hang up and collapse onto the couch that I have just scrubbed clean!!! In shock, I sit there slumped and just start crying in front of the staring eyes of the laundry girl and Monique, who then has the gall to ask me "are you okay?" NO I'm not ok! My dad is dying!" (and YOU have just killed him!....I should've said. If I had only known!). And then she asks if she can give me a hug (and I'm like, "WHATEVER!") then proceeds to give me a stupid FAKE hug, then sits down beside me and tells me to call her if I need anything else. The laundry girl, however, was so sweet and gave me a very tight and sincere hug. She apologized to me and told me this whole thing was just sooo unacceptable. I haven't revealed her name because I don't want retaliation against her. I text my niece "where in the heck are you guys?"...Then I continue cleaning and scrubbing away the dried up poop on the floor of dad's room Then the triage nurse from Hospice arrives just before 9:30 and at this point, I realize, "this has bought me some time". I start telling her what just happened a little earlier. A few minutes later, my sister finally arrives. Cassandra has told HER that she can stay till 10:45. I continue relating what has just happened. The hospice nurse advises me to take it all the way up to administration. But... What do you do when administration IS the problem? Thank you for reading all the way to the end. This is only one of the appalling experiences I, and, more importantly my dad, sadly, had to go through with this place. As I stated before, if you value your loved ones, steer clear from this HELLHOLE!!!!!!

Choosing a skilled nursing facility is a very hard decision to make sometimes. From the very first…read moreday I arrived, a huge weight was lifted off my shoulders. The entire staff at OAK GLEN POST ACUTE didn't just welcome my family and me; they truly treated us like family. The nurses and aides here are absolute angels. They don't just handle the medical stuff--they take the time to sit, chat, and really get to know us. It's those little moments of genuine kindness that mean the world to us. Plus, the therapy team has been phenomenal, celebrating every single milestone with me. The communication is wonderful, and most importantly, I slept easily at night knowing that I was in the best possible hands. I can't recommend them enough. I would like to give a special shout-out to the incredible individuals who made such a difference during my time here. If I missed your name, I wholeheartedly apologize, but please know your kindness did not go unnoticed: LVNs * Gabriela - You helped save me. You are awesome! * Sarah B - You always had my meds ready. * Feb - Thank you so much. * Mirna - Thank you for the great talks. I truly appreciate you. * Joanne - You always had such a sunny personality. * Monina - Aka mon amie (my friend)! * Joy - You were always a joy. Nursing Staff & CNAs * Anthony - The first CNA! Bumped my head on the headboard You're a rockstar, bro. * Reina - Thank you for all your help. * Bethany - You are an awesome person. I wish you all the best--never change! * Elsa - Gracias por toda su ayuda. * Tiffany - I'll never forget your first day with me and my first bed bath You're a real one. * Oscar - Always dealing with my weight issues Thank you, bro. * Asia - Gonna miss "lil speedy." You're a badass person, never change. * Lupe - Your laugh and smile always brightened my day. * Papa Soo - Thank you for keeping me clean in the early mornings. * Cristina - Thank you for looking out for me. My mom is very appreciative of you, just like I am. * Mark - My welcoming committee! Sorry for the first 15 minutes after I got there--it was the hospital's fault I took it out on you * Alizé - I went with your recommendation to watch Project Hail Mary, and it was totally worth it! * Louis - Thank you, bro. * Cade - Thank you for the coffee in the A.M. and all the help. * Elizabeth - The quiet one! Thank you. * Edith - Thank you so much. * Yoselin - Thank you. * Ferdi - Thank you, bro, for all the help. * May - Thank you for everything. * Erin - Thank you for all the help and always offering a helping hand when I needed it. Wound Care Team * Irene - Thank you for always being there to make sure I was the best I could be, and of course, for being my mini-therapist when I was down. You are awesome. * Marcella - Thank you for calming me down on my panic days lol. * Laura - The newbie! You are going to fit in great here. Physical Therapy (PT) * Ray, Edgar, David, and Gemar - All of you guys helped give me the tools to help me walk again soon. Activities * Crystal - Thank you for taking care of my mom and always lending a helping hand. * Ariana - Thank you so much. * Jennifer - You are always smiling! * Hail - Always the cheerful one. I appreciate all of you. You all helped people with the things that patients need and look forward to everyday spiritually, cosmetic wise and overall positive engagement to help brighten everyone's day. Housekeeping * Millerlania - You always kept my room clean and made sure I had positive affirmations. Doctors * Dr. Golboo - Thank you for the care that you gave me. You've helped a ton as part of my on going recovery. Hopefully I'll see you at Boston's Office Staff * Ginalyn - I absolutely loved the feistyness! * Jojo - Thank you for always stopping by to make sure I had everything I needed for my stay. * Dulce - Thank you for making sure my appointments and care after I went home were completely in order. * Sabrina - You always took the time to say hi, you always had a smile, and my mom absolutely adores you. * To the four of you: You rock. I deeply appreciate everything you did to help me with what I needed and to make me feel as comfortable as possible.Thank you all from the bottom of my heart for your outstanding care and dedication.. Sincerely, BiJon

I stayed for about 30 days and I was pleasantly surprised. The staff was professional,…read moreknowledgeable, and friendly. The staff went out of their way every day to make sure my every need was met. I came in with a serious health issue, and am going home a much better man. I hope that I never need their services again, but if me or my Family ever do, I would choose Oak Glen Acute Care again. BIG SHOUT OUT TO: Irene my wound care nurse... fabulous. Ed, my Physical Therapist. I'm stronger than I've been in years thanks to him. Joanne, my morning nurse, always started my day with a smile. Reyna "the queen nurse," and Sara my day nurse. Everyone was great and made my treatment easier by explaining exactly what was going on and what they were doing. Thank you all for everything!