Mike was awesome. He repaired my oven in no time. The work was explained to me before the repairs…read morewere done. The cost was reasonable especially the day before a holiday. They were fast, friendly and do quality work. I will definitely use them again.

Lifesaver! Was quick to arrive, diagnose and repair ‍ the problem. Professional, very efficient,…read moreworks with care. Highly recommend this repairman's services. Extremely reasonable pricing compared to the other quotes received. Thanks again Mr Justin.

Made an appointment several days out- called to confirm on date of appointment / no response and no…read moreshow

The Technician came out and braved the oppressive sweltering mid-day summer heat to fix the AC…read moresystem. He said from the outset, barring anything catastrophic, that he'd have the AC system up and running. In about an hour after some major repairs he had it working fine. He busted his tail and made it happen. He gets my vote of approval. Lots of other service companies told me they were booked for weeks on out be he came out the next day. I'd say he turned out to be a true AC hero.

Exceptional customer service and professionalism. He was on time, efficient and very knowledgeable…read more Answered all of my questions without hesitation. Will definitely recommend this company to anyone.

Fast, friendly, professional and honest service. I would definitely use Big East Services again.read more

Freeze Ready! So happy Sam came out today and prepared my pipes for the Arctic blast. This is the…read more3rd time I have used Big Easy. I also want to tell you the office staff is very nice and extremely efficient. I only have good things to say. Hope this helps the next person.

OMG!!!! This company is horrible, when I called the person that answered the phone was beyond rude…read more You DO NOT want this company servicing your appliances. Not valuable, stay away!!!!!!

The man who called to schedule my service was extremely rude. And they sent someone out who didn't…read moreknow how to work on a Viking range even though they were fully aware that is what they were coming to work on. It seems like they just came out to collect the service fee. I had to take off of work to meet them at my home so it ended up costing much more than just the service fee. I would never recommend this company.

THIS PLACE IS A SCAM. They also do business as NOLA Appliance Repair. Here is my review from that…read morelisting: I wish we had read the reviews. We stupidly paid up front for a dishwasher repair, and they said they were "going to pick up a part" and would be back the next day, that was over a week ago. We've been calling and leaving messages, but no response. If they needed more time, all that was expected is a simple, two- second response of "waiting on a part" or ANYTHING, literally ANY response would have been reasonable. I have a business and if I ran it this way I would be OUT of business. Reading similar, repeated reviews from the last several years I cannot understand how this business has survived as long as it has. If I could call every potential client of these guys personally and warn them off, I would. This is the first review I have ever written, and that should speak volumes. Running off with people's money is theft. The plan is to call both the police and the better business bureau about these guys. I cannot recommend strongly enough that you DON'T use them. Call literally ANYONE else. Also, please read their responses to critical reviews on Google where they call one of their clients a "crackhead". What kind of business does that? Every one of their responses to their horrible reviews reads as if the clients are somehow irrational for expecting the bare minimum of normal service, communication or competence. Look, we have all come across bad businesses before, but this is the first time I have ever been moved to write a review like this, to try and protect other people if nothing else. As an update to this: we just called in another service company and they fixed the dishwasher in 5 minutes. It did NOT need any parts at all. NOLA Appliance Repair is simply a scam. Luckily, we have a network of attorneys that we support, and we have sympathetic ears at City Hall, so we are working both to get our money back and have the owner - Zach Frigo - brought up on fraud charges.

I can assure you Zack and his company have never provided service greater than 1 star. He came to…read moremy house to repair my stove, "diagnosed" and provided an estimate. He requested a deposit for parts, which was provided. After that he disappeared and would not answer phone calls or emails for 4 weeks, then on a friday he showed up at my door unannounced to install the parts and finish the repair. In less than 10 minutes he broke a piece and left with everything. For the past 4 weeks he has not answered phone calls, text messages or emails. I have called the police to file charges for theft as he stole the deposit I provided.

José was amazingly helpful and informative. He showed me which parts I needed, so I could see their…read morecost for myself online, he told me up front what the labor cost would be, and he was honest about it when he saw the machine was too far gone for it to be worth it to put more work into. He refunded the money for the parts ordered and sent them back, and gave advice on how to sell our old unit for the parts that still worked. He's saved in our phone as our go-to for any future appliance repair.

So the tech Brandon was actually quite lovely. He did what he could with what resources he had…read morewhich was literally just him. I paid $450 to fix my washer/dryer combo because the dryer drum was loose. I also paid that amount to help Brandon since it was a two-man job. I have no idea why the owner didn't come out to help or send someone to help. Anyway, a knob was damaged during the repair. I thought I could glue it which I discovered later didn't work. Brandon "tested" the dryer and the drum was fixed but I was not shown that the heat source was working. It may have been at that time but a week later when I actually needed to do laundry I realized the heat source in the dryer was not working. Upon contacting the owner I was interrupted and spoken over and basically told I needed to hire an electrician on top of paying them to test the voltage in the outlet. I decided to cut my losses with Bolt at this point. I don't want them to touch my appliances. At this time, it takes about four days to dry clothing just restarting the dryer every time it stops and it's now squeaking incessantly. Bolt didn't fix it, they made it worse and it cost me $450 that I could have put towards a new unit. My mistake was only looking at their Thumbtack reviews. Also, this was NOT Brandon's fault. Update: had an electrician come out today. There's nothing wrong with the outlet voltage. So Bolt charged me $450 to break my appliance.