The name of the nurse is SONJA - do not EVER stay there if she is your nurse. Here with my friend…read morefor a check on her lungs since she had been feeling some pain there. We've been here about 5 hours now, there's no food or water for them to provide, and my friend is about to passout as she's gotten progressively worse while being here. This feels extremely counterintuitive to what an emergency care is supposed to feel like. I expressed this concern to Sonja while adding that this was "not her fault" and in response she bent down right in front of me, took off her mask which is extremely unprofessional in a medical setting, and argued with me like a child. I told her behavior felt condescending, and like a CHILD would, she responded "YOU'RE being condescending!!!". Felt like i was in a preschool instead of a hospital. I understand the chaos of healthcare but hardly anyone is even giving her any attention or acknowledging her declining health, and no one can even give us a eta or anything of the sort. We've talked to multiple doctors now, the rest have been understanding however Sonja was INCREDIBLY rude. As a doctor I would've hoped that she understands anxiety and frustration from patients, but there was no understanding or validation of our worries or anything of the sort. Horrible experience here, do not come and DEFINITELY do not stay if Sonja is your nurse. I cannot express my disdain and anger towards this facility, specifically her. I feel kinda bad for her tho, life must suck in order to talk this way to someone clearly at least 25 years younger than you.

watch out your boyfriend/husband may get flirted with by the nurses by openly grabbing him in…read moreinappropriate places when it wasn't necessary she knew that he was with someone but still openly flirted while I was in the room

Ended up at the Gordon hotel based on flights being canceled due to a crew member calling out and…read morethe airlines comped be for my stay. This hotel is in a great central area located around shops and restaurants and has a beautifully decorated interior. The room was clean and spacious, while the staff were friendly and attentive. If I ever find myself in the city again, I will gladly stay here! Check them out

The Gordon is in such a great location walking distance to so many yummy restaurants. The rooms…read morewere clean and had nice amenities. The staff was absolutely lovely especially the bartender at Gordon's tavern not only was the food and drinks super yum but he was a great vibe.

I have stayed at this Best Western Plus multiple times; however, over the past few months, I have…read moreexperienced several issues and been disappointed with the service. Unfortunately, my experience this evening was particularly unsatisfactory. I extended my stay by an additional day and went out this morning at 8:00 AM. I left a sign on the door requesting housekeeping services, such as fresh towels, bed making, and trash removal. I returned intermittently throughout the day from visiting a family member at the hospital, but these requests had not been fulfilled. At approximately 5:30 PM, I returned to my room expecting the services to be completed, but they had not been. I contacted the front desk, where I was informed that the housekeeping staff had finished for the day. I also inquired about the signs I had left, which were printed in English--however, I was told that the house keeping is only Spanish. As I understand, staff members should be trained to recognize and understand these signs regardless of language, to ensure guest requests are properly handled. When I discussed this with the front desk, they mentioned that the only assistance they could provide was towels, which would require me to leave the room and obtain them myself, as no housekeeping was available. I then carefully placed the trash in the designated cleaning areas which was still open and decided to depart for the evening. The front desk stated they could provide me with an email address for customer service to file a formal complaint and mentioned that they could inform a supervisor, but there was no guarantee of resolution. I intend to submit a formal complaint regarding the language barrier and the lack of understanding of housekeeping signage. I believe it is important that staff are properly trained so they can address guest requests effectively. Additionally, Saturday morning was also frustrating. The breakfast service did not open until shortly after the scheduled time, and the attendant managing the breakfast buffet was quite unpleasant, displaying aggressive behavior such as pushing chairs as if she was truly pussed off and without regard for the setup. The breakfast offerings were incomplete at the opening, with no bread, carbs, or pancake batter available, which was disappointing. On a positive note, I appreciated that the laundry facilities included at least one washer and dryer, which were affordable and in good working condition. The availability of laundry detergent at the front desk was also convenient. However, the coffee machines--offering mochas, espressos, and lattes--have been broken since our arrival, possibly even before, and it does not appear there are plans to repair them before the weekend. Overall, I am disappointed with this renovated property. It does not seem to meet the standards expected of a Best Western Plus hotel. As a member at the Diamond or Gold level, I believe all guests should receive consistent and quality service, and I am concerned that this has not been the case during my stay.

This has to be my favorite Best Western in the area. The staff is very friendly, the rooms are…read morespacious,clean and comfy . It is in a great location. Amenities are good here .

On April 10, our company (5 of us) stopped here in Eugene during a road trip to the Wooden Shoe…read moreTulip Farm and picked this Hyatt expecting the usual reliable quality. Check-in was smooth, and the staff member who greeted us was genuinely pleasant and cool, giving us some extra water and few green bags of goodies (returned the next day), promising to wave the parking fee. That's where the positives ended. After a long drive, we dropped our bags in da rooms and went out for a dinner without inspecting our rooms a bit closely. When we returned later that night and checked the beds with a UV light, we were shocked to find stains on both beds. It was darn disturbing (photos attached)! We went down to the front desk to report it. The night staff told us there was no one available to change the linens and no other rooms available to change at full occupancy. Instead, we were handed a set of sheets and sent back to deal with it ourselves. After 10 PM, exhausted, we had no real choice but to accept it. In the morning, we raised the issue again with the new front desk rep. The replacement sheets were not much better, and despite our complaint, the response was limited to verbal apologies only. We were still charged full price for the night, plus a $20 parking fee for overfilled parking lot that's essentially had open access from the street. This is not the level of cleanliness or service expected from a Hyatt. Do your due diligence and do not assume standards are being met. Check your room carefully before settling in. Breakfast on the other hand was great! Variety of eggs, milks and healthy choices beat other Hyatt locations we stated at the next day in Portland. Loved it, and that what basically got the stars.

Overall, good experience. Great location near a mall and Trader Joe's. Convenient (though not…read morefree) parking. Friendly staff. The breakfast was good and they had vegetarian sausage and bacon which I have never seen in a complimentary hotel breakfast! Only complaint is that when I didn't want my room cleaned, they put a weird note on my door and came in anyway. The gal at the front desk had bi idea what I was talking about and wasn't aware of the policy to enter even when the guest does not want anyone to enter.

Always love having the chance to stay here when I'm in town. The rooms are exceptionally clean,…read morehousekeeping does a fantastic job every time. Kate at the front desk checked me in and she remembered my name and I appreciated her hospitality and welcome. I don't always get to do the breakfast but this visit I was so happy to enjoy an incredible spread of scrambled eggs, sausage, bacon, toast, English muffin, breakfast danish, you can make your own waffles, and there is oatmeal with almonds and cranberries and brown sugar. Orange juice and coffee are standard and they have a breakfast kombucha if you want something a little healthier and probiotic. They also have a happy hour with regional wine, bubbles, and local beer for really reasonable prices if you just need a refresher after getting back to the hotel. The location is unbeatable with just a couple of blocks to excellent places to eat downtown like The Davis, and the Eugene Public Library nearby.

GREAT BREAKFAST. Waffles, bacon, sausage, fresh eggs, fresh fruit, charcuterie and more. The room…read morewas clean and welcoming. We'd been on the road for more than a week and this was by far our best stay. THANK YOU

Horrible Experience - All Good Memories Erased I had stayed…read moreat this unique hotel once before and returned with fond memories. While the facilities were admittedly dated, the beautifully maintained grounds and charming atmosphere made it worthwhile. Unfortunately, last night's visit completely destroyed those positive recollections. We checked in around 11 PM and were sent to our assigned room -- a tiny, isolated space in the attic. It was unbearably hot and steamy, with no air conditioning or adequate ventilation, despite the rest of the building being cooled. The conditions were so shocking and unsafe that we turned around immediately, left without staying, and went to find another hotel. When we raised the issue, staff simply suggested using a fan. The only way to have endured the night would have been to sleep with the door wide open to the hallway, which was obviously not a safe or reasonable option. I will never return to this hotel and cannot recommend it to anyone. The lack of basic comfort and guest care is unacceptable.

There's so much I can say that's good about this place. The location is great the outside is…read morelovely. Inside it's a little bit rundown and grandma like. A room is clean but the chairs were not at all comfortable to sit and and read. I enjoyed the glass of wine when we first came everybody was pleasant. Breakfast was also well done but it's hard to give it more than a 3. 5.

The staff was very very pleasant- and kindly kept a package for me without incident. A well-lit…read moreparking lot, a nice lobby to sit and finish reports in... comfy bed, good shower, hmmm... housekeeping came every day and replenished towels and makeup remover, took out the trash... new washer and dryer on the second floor... I ain't got nuttin' to complain about kids!

Third time to stay here in about six weeks ... always a nice stay. Bright rooms, spacious,…read morecomfortable beds. It will be our Eugene/Springfield go-to long term.

The check-in was quick and friendly. The rooms were clean, the bathroom felt spacious, and the…read moreshower had solid water pressure. The bed was comfortable for a good night's sleep and I love the black out shades along small work station I loved the complimentary breakfast--eggs, sausage, pancakes, and oatmeal. The vibe in the hotel was relaxed, and I ended up extending my stay by two days. I'll definitely be back. Great value for what you get.

About 10 years ago, we used to live in Eugene. My wife has family that lives in the area and we…read morecome to visit on a regular basis. Usually, we stay with family. This time we decided to stay in a local hotel. We typically try to stay with the Hilton brand and chose to stay in this Tru location which is convenient to both Interstate 5 and stops in Eugene or Springfield. It is also convenient for those in town for campus related events at the U of O. We booked our stay online and as usual, checked in via the Hilton app. When we arrived, we decided to get keys from the front desk, primarily because our past experiences with using the digital keys to unlock doors has been a miss roughly 10 to 20% of the time. The entry, lobby and outside appears to be well taken care of. We stayed here for a total of five nights. Our experience was quiet, clean and comfortable, everything we look for in a hotel.