Went in the other day as I am thinking of purchasing a new car. I was assisted by a young man on the floor named alex. He was extremely kind and knowledgeable about all the cars! He was able to field all my questions without getting fed up. I think I will be buying a car from this dealership thanks to him! read more

This was the best experience I ever had buying car. The entire staff at Williams Buick GMC is very professional and courteous. Excellent service, I would highly recommend to anyone that appreciates low-pressure sales. read more

It's always a pleasure having my car serviced by you all. The customer service is incredible and I'm never waiting for long periods of time.

Crooks, they will steal every penny from you with a smile on there face. Had front wheel bearing replaced and within 5 days transmission now out of the blue develops a leak right by the front wheel? Hmmm. No cause and effect. Tried to tell me it now needs transmission work? Yeah right admit your guys screwed up my vehicle that you are the only ones who have worked on it. I was asked to leave by the service manager because I was agitated, would you be if you wait 3 hours and they had an estimate to fix it of $400 and then came back and said it would be an additional $300. An hour later they said they wouldn't guarantee the work because they didn't cause the problem and I was on social media telling about how my experience was. I am no longer a customer and suggest no one else use them for any service. Faulty work does warrant my continued business or for them remaining in existence. read more

Worse customer service. The just care about money not the customer. And when you ask for the GMC customer service number they just say We don't have it "you can look in Google...wowwww read more

Several weeks ago I took my car in for several issues that had arisen as my warranty is about to expire, one of which was to have them look into a very distinctive noise when shifting gears (manual transmission). I had to take the service manager on a ride and he agreed that he could hear a noise but that they needed to order some parts and that all issues would be resolved when the parts came in. After getting the parts in I scheduled an appointment and left the car. After a day I was informed that only one of the services could be completed due to scheduling issues and that I needed to get the vehicle and bring it back in another week to get the rest done (ok that's slightly frustrating but stuff happens, I get it.) So the next week I dropped off the car again. It took them a week to complete the work and when I was informed that the vehicle was ready they also told me that the technician couldn't hear the noise and that I would need to drive the vehicle for him. Since the technicians here only work till 3:30 I had to go on my lunch break (fine, it happens). Upon my arrival it took the technitian 30 minutes to finally show up to go on the drive. After setting off and having the vehicle make the noise several times he finally told me that he heard it but that he didn't know what it could be so that it was normal and just the way it's supposed to run. I offered up two of the most likely causes that I had researched on my own but he brushed them off and said that "no it's just the way it was designed". I assure you that this is not a normal noise. Do yourself a favor and stay away from this dealership, far far far away. Their technicians are clearly incompetent and their service team did absolutely nothing to help with scheduling conflicts or resolutions to this issue. read more

I have purchased two vehicles from them and they have made sure my experience is perfect every time. The service Dept takes care of you and gets you in and out in no time. I highly recommend Williams. read more

I just returned home from a long road trip, I encountered a problem with my electrical system which went through two batteries in two days, I was heading towards Charlotte from Cherokee on my way North. To make a long story short, I was able to make an appointment for that very day even getting in very close to closing time. I was treated as if I was their best repeat customer even though I live in Florida, they explained their fees et... They registered my vehicle, gave me one of their cars for use. Next day I receive a phone call that they could not find the problem with the time they had, that was a little disappointing because I knew it would happen again as soon as Stopped next time. (it did not happen again and I made it home) Here is why I highly recommend the dealership. Even though they weren't able to locate the issue, they did not charge me for anything knowing they would probably never see me again, Williams Buick loaned me a car, inspected my vehicle and WAIVED ALL FEES!!! if they treat strangers like they treated me then I would have to say they must be the best dealer in Charlotte. Thanks to all the staff it was truly unexpected and very appreciated!!!! John Binns read more

This was a car buying dream come true for me! My initial contact with the manager, Justin Nash was quick and hassle free. I simply told him exactly what I wanted and asked him if he would be able to help me. Within minutes I had a text message from Justin with the picture of the truck and financing options available to me. As I continued to have questions, Justin was patient and returned every one of my text messages with an answer. He even connected me with an awesome salesman, Aaron Springer, who went out to the truck and took specific pictures of features I was asking about. Not once did they make me feel pressured or uncomfortable. And the best part was they were communicating to me through text messaging so it was convenient for me throughout the day! The next day in the dealership was just as convenient...everything we had discussed through text was what they honored in person. I was in and out of the dealership in record time with the exact truck and payment I had been looking for. Justin and Aaron are top notch guys with a devoted passion for customers service! Not once did I feel like I was talking to a "car guy". These two are class acts! Thank you for making what is normally a miserable experience a fun and enjoyable one for once!! I will be back :) read more

Took my car in for check up and was told that it would be ready within one hour. Exactly 58 minutes later, I received a call from the service representative that my car was ready for pick. I love it when promises are kept. Way to go! read more

After visiting this dealership three days in a row and not being able to do the deal because of misinformation on my part and poor listening skills on the part of ONE of the sales people, I had a very nasty blowup with Rashad who introduces himself as an assistant sales manager. Such an arrogant person who resembles Big Bird, in case you go there for whatever reason. Even though I had a very nice salesperson named Mack, this Rashad took over and talked down to me from the very first night. After telling him that I did not want to change my current car payment to the extreme, he wasted my time by having me test drive one of their "Special" cars, not knowing that this was an extremely high-priced vehicle with a very large monthly payment. I guess I should have asked, but I didn't. I learned my lesson. I was upset from that point on, not only because he tricked me, but because he apparently didn't care what I had just told him about staying within my budget. This guy never allows the salespeople to do their job, he is always hovering around and actually took over by sitting in the salesman's chair and using his phone to call my bank. What happened to my salesperson? Why is he not doing this? Right before the end of our "conversation", I told him that he was arrogant and that I didn't like dealing with him. He tried to turn it around and say that I was aggressive and he was afraid of me, as big as he is. That was the joke of the night. Don't they always do that when they get confronted by someone who is not afraid to speak up for themselves? He then said "Do you want me to call my manager?" Wow, he must have been terrified, poor thing! I finally told him that I had better leave before I really got upset. I'm sure he wouldn't have been able to handle that! The dealership had better get a handle on this guy before he loses them another sale, because they certainly didn't get my money! Onward and Upward! Have a good day! read more

Dom was quick to identify our needs and stayed focused on the desired outcome. He exhibited great responsiveness, courteous communication and was able to work with Zack to provide a very fair financial solution. Excellent all-around service, would highly recommend to any potential customer that appreciates low-pressure and knowledgeable sales people. read more

There is a Buick Dealership near my home, I took my car to Williams Buick because of the friendly and respectful employees that serviced my vehicle three times. Making an appointment on-line was very easy and the response time was on the mark. Good service people with a pleasant and friendly smile is a plus. read more

Great experience buying new Sierra. Jason Williams was very knowledgeable and helpful. Will be buying next vehicle here.

i walked in needing a new car had been looking for weeks with nothing that fit my price range or budget...when I walked in to Williams I walked in discourage met with Gene and from the first hand shake I felt like FAMILY and NOT a CUSTOMER Gene helped me like no other I walked in w/no car and 2 hours later I drove my new 2013 Chevy Equinox off the lot smiling ear to ear and crying with excitement. This was the 3rd dealership that I went to and im so glad I didn't give up my search...if I or anyone I know is EVER in need of a car I will DEFINETLY send them to Gene at Williams Buick because hes not just a salesman his a FRIEND....THANKS GENE AND WILLIAMS BUICK for all you do read more

Didn't treat me like an idiot. I dropped in for some info and an approximate lease number on a GMC Canyon. Got it within 30 minutes, and no BS. That is why I came back and bought from Williams. read more

Williams Buick GMC is an Excellent dealership, for me buying a car is not an activity I usually enjoy. You are going to spend a lot of money, make a lot of important decision and hope they everything comes out right. The staff at Williams go above and beyond to make the experience as pleasant and painless as possible. Dom took great care of me and made sure I was buying the truck I wanted not just one they needed to sell. read more

Curtis was a wonderful sales consultant. He was very thorough, friendly and courteous. He was very easy to work with and I would recommend him to anyone looking for a new or used car. We had a great experience and will use the dealership in the future. read more

The experience at Williams Buick GMC is second to none! They walked me through the process step by step. Their upfront pricing makes buying a car simple and hassle free! I will Definately return to them in the future. read more

Brought my 2012 Yukon XL in because it wouldn't start. They determined that it was an electrical problem and basically charged me $150 to replace a fuse... Ok, no problem, so long as it's fixed. The next day, I get all kinds of warning lights on the dash and the truck isn't running well at all. I bring it back to these jokers and Laurie (assistant service manager) tells me that they will have to start over implying that they're going to charge me another $150 because they didn't do the job right the first time and that I would have to bring it back in a couple of days. I told her that this was rediculius and that she was putting me between a rock and a hard place and that I was going to go somewhere else. She told me that they have enough clients there (she seriously said this to me). Obviously these dumb hicks don't need my business and for that matter, they won't get my money when I dispute the charge. Take your vehicle somewhere else for service, anywhere else that actually appreciates their customers and knows what the hell they're doing read more

Just bought a new Buick Verano from Williams Buick GMC and was very impressed with the quality of customer service I received. From the no-pressure salesperson until signing on the dotted line, the staff was very courteous and informative. I never felt pressured and they took time to answer my questions in detail. I am very pleased with my car and the buying experience. read more

I walked in knowing what car I wanted and had the pleasure of dealing with Jay Hall during the process. However, it was discovered that what I wanted was not necessarily what was going to be the best for what I wanted my monthly payments to be. None the less Jay and Aaron worked hard over the course of three days to get me something that was even better then what I initially wanted. Then to top it off we had the pleasure of working with Gus to seal the deal. He also went over and beyond to give us great deals on warranties and gap insurance. These people went over and beyond to get us a vehicle that we never thought we could afford and treated us like we were family. The entire process was smooth, quick and everyone else at this dealership was friendly and professional as well. I highly recommend this business for anyone in search of a great vehicle for a great price. read more

We are very pleased with the purchase experience and like our new car. We cannot comment on service at this point since we just made the purchase. We are appreciative of the time the salesperson gave us to thoroughly brief us on any aspect of the vehicle operations that we needed. read more

I started at Liberty GMC on Independence. They offered a good deal. They were in touch and things were moving smoothly. We were feeling things out and actually live in Asheville (family lives in CLT so we are there often) so we went to the Harry's on the Hill dealer here. They offered me the same deal but had to transfer the car we wanted. They waved the transfer fee so I felt Harry was dealing with me a little better. Having the seen the car at Liberty I told them about this deal and then I offered my car as a trade in. Liberty was not willing to offer the KBB trade in value of the vehicle and would not do anything else to change the deal on their end. I became quite dissatisfied and decided to look around to see if I was being unreasonable. I then replied to an email from Williams which I got from some online searching and told Stephen the story. You had a vehicle in stock that fit our needs and Stephen gave us a much better price. We came by on Monday and found this deal included all fees and taxes which I didn't expect. This was a good deal and more than likely the deal Liberty could have offered had they been willing to play ball. They were not. On top of this there was no problems trading in my old car and getting the KBB trade in value of the car. To put the final nail in the deal, we did spend some time at Keffer Dodge. We like the Durango as well but to get a similar price (still higher than at Williams) we had to get a completely stripped down version. This was a slam dunk, we really grew to like the Acadia with its good Consumer Reports review, larger back seat and really sharp looks so we took the deal and drove home last night. We showed up loaded for bear and found that to be completely unnecessary. Thanks and stay classy Williams Buck GMC! read more