Very disappointed in the dealership,said the prices were firm on website, then next day dropped the price same Day, What happened to What CAN I Do To Earn Your Business !!!!!!!!L read more

Sadly, we purchased a vehicle from here and it has been down hill since. I've placed too many calls just to end up at a DEAD END! The issue gets passed around and around resulting in further miscommunication within the dealership. The salesperson "Don" deserves 5 stars but sadly this experience puts a stop to our second purchase. Taking business elsewhere! read more

Came to Williams Buick gmc for a recall ( software update) on my truck and while we're waiting my son wanted to change the channel to the tv and there are no remotes out so I ask a group of sales people about changing the TV and the three of them looked at me like I was inconveniencing them and gave me a rude answer of we don't know that's not our job I was shocked by this and walked back the the service area and asked them since the gentleman there so far was the only person nice to me and he went and looked for it and helped us change the channel needless to say I will never come back here for anything else read more

Did not purchase vehicle. Positive: 1. Selection is great. 2. Jerry the salesman was absolutely wonderful. Very accommodating. Absolutely perfect and knowledgeable. 3. Easy in and out on South Boulevard. Only Negative: wife's Cadillac was appraised at a Charlotte Chevrolet dealership about a month ago for $19k. Gentleman appraised at $13k today. No read more

Don't even waste your time here, bunch of thieves. I took my vehicle here for routine service. They wanted to charge me $130 for the same service I get at my normal dealer for $90, that's almost 50 percent more, and refused to discount it all to compete even though they constantly send flyers to me in the mail. I refused the service but figured since I was there that I would pick up some wiper blades. They wanted $62 for the same wipers I get for $31, 100 percent more! read more

Gene Simmons was fantastic! I would highly recommend him if you are in the market for a new truck. The entire team at Williams makes you feel like a family. read more

We are so happy with our new GMC Traverse. Hatcher and Dom were great to work with, and managed to keep us within our budget. Thanks for your help! read more

Very poor service so poor been in contact with news outlet. ,General Motors head quarters , and General Motors powertrian specialist in warren Michigan , I bought a use 2018 Chevy 1500 app a month before the virus hit , it had app 4000 miles on it. , I ask if it was inspected anything wrong with it sakes person said yes it was inspected nothing wrong. , bought it had no second key. No keys to lock bed cover when I pick it up sales men had no clue , brung it back for second key. Key was program wrong so I got stuck had bring it back , got tire of run around for bed cover keys so I paid lock Smith to make them , I had truck few months. I fly out a lot don't use it a lot ,I was at job site notice a large cable u det truck in center hanging of down I look under it it was a live cable still hook to battery if this cable hit frame. Would of. Fry computer system or caught truck on fire , this proves they did not inspect this truck what so ever , then I had a shifting rpm problem with truck well truck been there two months , I'm talking to a lawyer to see what we can do ! Top it off I told lady I bring truck in I'll need another rental truck since this was a work truck she said no problem everything be ready when u drop truck off well. Guess what they had no clue about a rental truck I did get a truck that wasn't clean what so ever , you think it be clean due to virus nope they didn't care I put gloves on to nearest car wash paid to clean it , I wouldn't buy a bicycle. From this place ! read more

I had a great experience with sales professional Mike Tortorell. He was incredibly responsive and didn't hesitate to perform a thorough face time video with me so I could purchase the vehicle without visiting the dealership. The team was very accommodating in supporting some logistical challenges I had when coming to pick up the vehicle. The finance lead and other staff were very nice and knowledgeable. Would definitely recommend Mike and Williams Buick GMC. Gregg C - Raleigh read more

The last service was just for oil change and tire rotation. The service tech said it would take an hour. It took one hour and 35 minutes. No apology for the extra wait time until I complained about it. The bill was already prepared even though I told the tech that checked me in that I had a coupon. The coupon was for 39.95. The tech took that amount off of the bill he prepared. I told him that was incorrect. The coupon was for the whole price, not a discount off of the regular price. He said the math worked out to be the same, so I did not argue with him. When I got home I checked the math, and the tech was wrong. He overcharged me by $4.51. That is not a big deal, but it is a big deal that he lied to me or is incompetent. Now, to top all of that, the tires were not rotated! I am absolutely sure of this because I noted before taking my truck to the dealership that the front right tire has a small gash in the sidewall. The tire is in the same location now. This is not the first time I had issues with the service department. They refused to adjust the driver's door so it would not hang on the floor mat. Instead, I received new mats and was told by the service manager that it was a one-time replacement. Of course, the new mats were destroyed like the original mats and the weather stripping around the door is damaged now too. Consequently, I had to purchase replacement mats from Weathertech. Then there was the time that I asked for a slow leak to be fixed in one of the tires. The service tech decided that I was mistaken about the tire location and decided to fix a different tire. In the process of fixing the wrong tire he damaged the valve stem to the extent it was almost impossible to put air in the tire. The tire that ­actually leaked continued to leak after that, so took my truck to Mavis to have it repaired. It has not leaked since. Once again, the service tech ignored what I said and lied about it to me. I was charged for fixing something that was not broken. I will never use Williams for service again. read more

My first experience with Williams in mid May was excellent. Despite buying my truck out of state, the service team at Williams was excellent to work with during my initial oil change and in repairing a flat tire. They were very friendly from my call to schedule the service all the way through until I pulled out of the their service center. read more

My appointment was made via OnStar due to a recall on my vehicle but there was a problem and they weren't expecting me. However, they went ahead and changed the oil and checked my a/c as requested. The recall was not fixed as they didn't have the part, so I'll have to return at a later date. I was treated with respect and the wait was very reasonable. read more

Purchased a truck at Williams's, have been taking it for service there ever since. EVERY time I take the vehicle for service, the atmosphere from the service department is as if I am a bother to them. In some instances parts have to be ordered because they are not in stock. One would expect a call once the part is in, but they never call back. (This has happened three times, when they are supposed to call me back and never do). I wanted to avoid not ever going back to this dealer because of convenience since it is close to home; but I rather bite the bullet and go somewhere else . read more

After 18 days, I have not had my vehicle returned from service as of yet, (vehicle overheated). My family and I will never support this corporation or purchase GM vehicles again. This is absurd, inconvenient, and my customer service experience has been horrible. read more

I spent three weeks researching cars and test driving feeling like I was getting the runaround from a lot of different dealers. Once I knew what I wanted I called Williams Buick GMC and was directed to Rashad. Even though he was 30 miles away I am glad I went the extra step. He gave me a great deal at a price that I thought was fair. Within 24 hours from my first call I drove out with my new GMC Canyon. Everything fully explained. There was no heavy sales pitch for add ons. I can't believe that I put up with the frustration of 3 other dealerships! If you: Don't like haggling Prefer to just get down to the bottom line Take out most of the stress about now car buying Get in touch with Rashad at Williams Buick GMC. He will be my first call next time. You won't be disappointed. read more

I would give them a ZERO if I could. I called the service dept months ago regarding a recall on my GMC. Back then someone in the service dept was rude & said they dont make the policies GMC does. So I have another issue related to the recall & contacted GMC directly. Someone YET AGAIN called me from Williams Service Dept & immediately started off rude when talking to a customer. I guess they dont get this is how they stayed employed, customers. Would not let me finish my sentence, told me again this isn't their problem its what GMC dictates. Why bother calling a customer if you are already going to be rude yet again. I wish I knew his name....but I will let the GMC office know again & I would never go to their dealership for anything since they can't even speak decently to a customer. read more

We came in to try to buy a used Buick Verano that had been sitting in their lot for over 3 months. We test drove it and were interested in purchasing it. We sat down with Catherine to discuss numbers and were given a sheet that included a $600 "cap dot" fee which was apparently for some theft recovery system that was already on the vehicle and not negotiable. If it is non negotiable it should have been included in the final markdown price for the vehicle and not an extra line item since it cannot be removed from the vehicle. They also were charging a high doc fee. We were told it was not negotiable and "it's not the lowest, and it's not the highest" in the industry. "It's what keeps the lights on"in the dealership. I've got my own light bills, I don't ask other people to pay them. We asked for the car price to go down by the cap dot and the doc fee and were told by Catherine that she couldn't do that and said she would have her manager shake our hand on our way out. Manager Hatcher came out as we were waiting to shake his hand near the doors in the middle of the sales room floor and acted confused as to why we were leaving without talking more about numbers. Well we were shutdown by your salesperson who wouldn't even take our number to you in the first place. All of this in the middle of the sales floor, not hey can we sit down in an office and chat some more about numbers and get a deal done. He said the vehicle was set to go to auction next week and their price was the wholesale price. They would rather pay an auctioneer to maybe get close to the price we were willing to pay in cash on the spot and alienate a customer who would have been potentially a happy customer with a very different review. That's an interesting business model. read more

The staff contacted me said that they were interested in my car, so I went to the store. However, they used the unprofessional website to appraise my car. Kept asking me the details and the staff recorded every small spot on my car and put it as scratches. They devaluated my car so hard that i got the lowest price I ever got. Williams Buick GMC just destroyed my day. read more

They put us in a situation where we drove 2.5 hours for an appointment to purchase a car and then sold to the person they could squeeze the most money out of. We sat to finalize the deal, they asked us to sign the offer, then when we didn't want "Data Dots" they sold the car out from under us. FYI Data Dots costs them $189, they tack it on to every car at the price of $589. read more

They did everything in their power to make it a positive experience.

A great used-car purchase experience! Their website gave extensive information on the vehicle, including the CarFax. We first spoke with Jessica, who currently handles the inbound calls from the internet. Given that we were trying to decide on the vehicle without having to get in the car and drive the 2-3 hours to Charlotte, she was nice enough to go out and take photos of the four wheels and provide us more specific information (i.e. were there any scratches, dings, etc.). Once I fell in love with the car, our sales interactions were with Mac. He was great at getting us within the price range I wanted and was extremely accommodating once we arrived onsite to purchase the car. Everyone from the receptionist at the front door to the F&I guy, made the day-of purchase a pleasant experience. Would recommend checking them out! read more

Forget this dealership they will screw you around from day one.. I was informed today while having my first service done as a fm certified pre owned vehicle that Williams Buick gmc put my vehicle back into the original owners name.. So when I goto resell this vehicle it will legally appear as if I'm the third owner and not the second, which will in turn hinder the resell value.. Very very dissatisfied with this dealership. read more

Great experience! Jonathan was wonderful ! The car I wanted was sold, but he had something even better waiting when I arrived. Brian in finance was great too! Highly recommend. read more

Been trying to get my gap insurance back and I've called and they said that they would call me back to get the rest of the information that they needed but they haven't I've called them and left messages. They'll sell you a car but when you want your money back you never hear from them again. read more

I don't know about the dealership directly. However, I can say their transport drivers need to be more careful and conscious of the traffic laws. We were travelling south bound on I-85 towards North Georgia. One of their transport drivers, in a Black Buick Rendezvous, passed us in excess of 85 MPH plus, swerving in and out of traffic. Keep in mind, this is in Saturday afternoon traffic. around 1:00 pm. I don't know about Williams Buick/GMC, but when I sold cars for Nissan, drivers were held to strict standards and told "speeding in a dealer vehicle can get you fired". Especially if you got a ticket. I just wish I had gotten the tag number of the "FD" tag. But, this was difficult with the way the vehicle was moving. Their GM should let that driver know these driving habits are unacceptable. read more

I Was Able To Purchase A New Acadia, For The Family! Katherine Donovan Did A Wonderful Job As The Saleswoman!! And When It Came Time To Finance, Tony Bryant Made It Happen!! I Will Be A Repeated Customer In The Future!!! read more

I hate going to the dealer for service. ..inormally go to an independent shop for lower pricing and support the small businesses. I had some issues that was covered under a recall. Loriin service is the best. She found other issues that were also covered. Went over and above to help us with our car. They even washed our vehicle. I was so impressed I hugged her. read more

False advertising. I went in to look at a car listed online and when we sat down to discuss pricing the salesman started at the originalMSRP price saying he was giving me a deal!? The discounted price they gave me was more than the listed price on the internet!! read more

Amazing service! They were able to get me in as soon as I called (other Buick dealership in town couldn't see me for several days). Everyone was super polite. The waiting room was huge, quiet and clean. Great spot for working while waiting (desk with power outlet) and fast, free WIFI. Also water, ice and free K cups and a children's play area. We will definitely be back!! read more

Always showed me the greatest customer service on whichever day I have gone there. I wish they could spread there service to more businesses. They are always very pleasant! I rate them at 110! I just love them all! read more

Ronricomiquel morrow berry Jr is a great salesman,he has wonderful leadership excellent attitude he is over all a great person.

Nightmare... Had vehicle towed to service department (after it would not start) via onstar on Monday morning. They claimed no one told them it was there when they contacted me Monday afternoon and that they would get it checked out and call me back in the morning. I told them I thought it was the alternator. Tuesday afternoon I got tired of waiting and called them back and they said it would be $3000 for ECM and Timing. They said they would see if parts were in stock and call me back. Wednesday morning, tired of waiting again and I called and I was told they could not be sure because I had a bad battery. They said I would have to come pick up the battery (which was 2 months old from autozone) and take it back and get a new one for them to diagnose it again. Autozone said battery was fine but gave me a new one anyway. Wednesday afternoon they call me and tell me it is the alternator and they want $1000. I quickly had the vehicle towed to a repair shop down the street that quoted me 1/2 that price. But I was still charged a $100 diagnosis fee! read more

I would like to caution anyone from purchasing an Extended Warranty from Williams Buick GMC in Charlotte, NC. It most likely will not cover any item you actually need it to..."all internal parts within an engine, all internal parts within a transmission, all internal parts within a drive axel"...you get the point. If it seems like the finance person is being sincere when they are selling you a product they know won't cover anything later, pause, they're not. Don't take my word for it...read every line of what it WON'T cover and you will see for yourself. My huge mistake for not reading the fine print when I was trying to hurry with little kids. And to make matters worse, when I called to speak with the finance manager there now, he actually hung the phone up before the conversation was over. So disappointed in their lack of caring for customers. I'm in customer service for a living and Williams has lost any future business due to their lack of it. read more

Lauren is the bomb. Drove right in and procedure for fixing ignition key explained. Average waiting area. Clean, tidy, neat with TV/magazines to help pass the time. Takes 40min-1hr to complete. The keys encasements are weighted inside on opposite sides to help minimize downward pull motion which has been found to cause car shut off. Made sure to visit when I had plenty of time. All in all great service as represented over the phone before my arrival. read more

I had to come and review Williams Buick GMC! I had a terrible car buying experience in the past and by far this dealer was excellent! Lonnie my sales associate went above and beyond to make me happy. They were able to get me a great pricing deal despite a lower credit score and gave me a great deal on my trade. Honestly one of the best dealerships there can be! read more

I applied online to Williams Buick GMC knowing my credit is the worst anybody has ever seen and to see if they could put me in a vehicle. I did get a call back from a salesperson name Dave told me I got approved for 3 cars. I was in SHOCK! We did some talking and I told him I would be coming in to see the car this week. But came the following wknd. They sent me pictures of the 3 cars. And the funny thing was I had been looking at these cars for the past month. They showed me the car I liked the most but was also looking at the other too. Fell in love with the car. I had a few days to make up my mind. I thought I had the money to put down unforeseen stuff happened. I had explained my situation and they told me no money down. And I believe in them telling me this. The day of coming to get the car and walk to get to them. It took them 2 hours to tell me I needed $1000. I was hurt and embarrassed. And I had to walk off lot humiliated. Gene Simmons and Dave's business tactic was not fair to me. I wanted honesty from the very beginning and I did not get that. This whole experience was disappointing. Anybody going to Williams Buick GMC keep your guards up. I full well new my financial situation and they did to. read more

Excellent used car purchasing experience. I found the car online and reached out via car gurus. Immediately got answers to my questions. Test drove the car and loved it. Excellent, competitive pricing. Honest staff. My salesman was Gene Simmons and I also worked with the used car sales manager. I was in and out of the dealer in under an hour the day I purchased it and they beat the finance rate i had been preapproved for by my own lender. I should mention I went by myself and no one asked me where my husband was or where he works. They were very respectful and helpful. Very pleased. read more

i had great customer service an 2 great salesman and the plus was it did not take all day. and the rebate and bonuses was awesome experience for me. i i have recommend a coworker and now she interest in purchasing my ol car. read more

I just purchased a 2018 GMC Terrain from Williams Buick GMC on Tuesday May 8th. When I arrived there I noticed the professional attitude from the dealership, the sales rep Gene Simmons was very helpful with answering my questions and addressing my concerns. I notice there were a few light scratches on the right side passenger door. He acknowledged them and made arrangements to get them removed. He also help me add additional upgrades to the vehicle, which I found very helpful as well as arranged my first service visit for my oil change. If you are looking to buy a new car I would like to recommend Williams Buick GMC they are professional and willing to help you receive the type of car, truck or SUV that you are looking for. I promise if you happened to run into Gene Simmons he is one of the best dealers I have had the pleasure of working with, he will take good care of you and your new or used vehicle. read more

They used to service my GMC conversion van before this vehicle. It was always done right the first time & never broke down. We had a lot of great family vacations in that vehicle. read more