My husband ordered flowers for me for Mother's Day which of course is a super busy day; however, for what he paid the flowers should have been fresh and not look like they'd been sitting around for weeks. Would never order from this establishment again. read more

Williams Flower & Gift - Poor condition of the flowers - Florists Near Me - Tacoma, Washington

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Absolutely terrible experience. The flowers they delivered looked cheap, old, and half dead . nothing close to what was advertised. For the amount of money charged, this honestly felt like a scam. The arrangement was sloppy, wilted, and embarrassing to give to someone. It's clear there was little to no care put into the order. I would never order from them again and would strongly recommend others avoid wasting their money here. read more

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My son bought me flowers for Mother's Day. Since he lives in another state, he trusted this company to provide a beautiful, quality arrangement -- especially considering their prices are far from cheap. What I received was unacceptable: dead, wilted, disorganized flowers that weren't even delivered on Mother's Day. After complaining, they promised him to send a replacement arrangement right away. Several days later, I received another disappointing bouquet with flowers losing their stems, wilted blooms, and shriveled fillers. This is exactly why flower shops are becoming a thing of the past -- poor quality flowers, poor customer service, and delivery drivers who simply don't care. I felt so bad for my son, who trusted this company to help make Mother's Day special. When i called and complained about second arrangement, the manager actually made excuses for the flowers. Proof is in the pics. They did not provide flower arrangements my son paid for, I hope they had the decency to give him his money back since they did not provide merchandise that was ordered. read more

Williams Flower & Gift - 1st delivery - Florists Near Me - Tacoma, Washington

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my nephew sent me a pic of the flowers that I ordered for him. It looked like absolute crap. Nothing like the website pic and not even presentable. we were embarrassed. the venue that received the flowers asked the florist to make it right but they refused. read more

Williams Flower & Gift - Florists Near Me - Tacoma, Washington

Very disappointed in my flower arrangement. They didn't clarify that I'd be getting a completely different bouquet. It was super cheap and ugly looking. I feel totally ripped off. Buy elsewhere !! read more

Williams Flower & Gift - what I got... not autumn-y at all /: - Florists Near Me - Tacoma, Washington

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We would give you a 6 if we could. Working with Nicole on the phone made the process seamless. She understood just what we needed. Kimberly created a beautiful bouquet. We were pleased with the entire interaction. read more

Williams Flower & Gift - Florists Near Me - Tacoma, Washington

I will never order from this shop again. They called me the morning of my delivery to say they didn't have the correct flowers that they would make the bouquet with different colored flowers. They also said they would upgrade my bouquet, I asked how they do that since I already paid for the biggest arrangement, I was told "they will add more flowers". Photo 1, What I actually ordered!Photo 2, The photo they send me of what they wanted to deliver and felt was like what I ordered. 1. Not even in an arrangement 2. Wilted flowers 3. Dead and brown leaves 4. Roses are fully blown out would not last but 2 days. After texting the replacement photo to me, I called and said absolutely not, refund my money that is horrendous. They said they would refund me but don't know when. I did get a refund, but I would never support this shop again. Horrible quality, horrible arrangement, dead flowers and expensive. I paid $152 for that?!? No Way! read more

Williams Flower & Gift - The bouquet that I ordered per their web site (except I ordered premium size). - Florists Near Me - Tacoma, Washington

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I have used Williams many times in the past with pretty good success, however this time was a real miss. While they did call and say they didn't have "ALL" the flowers in the arrangement, they said they would substitute a couple and give me an upgrade. When the recipient sent me a photo of what was actually delivered I was shocked. Basically a bunch of big leaves and a couple of wilted Gerbera daisies and roses tossed into a jar! Apparently they also ran out of vases. It looked like someone was cleaning up their garden for Fall and just threw it in a jar. To be fair, when I complained they offered to re-do and they did. Their second try was...better which is why I'm giving them 2 stars, but certainly not at all what was shown in the picture on the website. I called and spoke to Tammy who was actually quite rude. The fact that they tried to pass off this sad arrangement and my interaction with Tammy, tells me that I'll be ordering flowers elsewhere. While I very rarely complain, I order tons of flowers for my work and I need to know that clients won't receive something like this. read more

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They did a great job, got the delivery there same day and way faster than I was expecting. The flowers looked beautiful too. read more

Williams Flower & Gift - Roses, lisianthus, hydrangeas, wax flower - Florists Near Me - Tacoma, Washington

This was my first (and last!) time using this florist. I wanted to send my friend a lovely bouquet for her birthday. I had high hopes because their website looks professional and the photos seem to depict beautiful bouquets. I ordered an "Artistic Designer's Choice" bouquet for $75, with tax and delivery the total came to $96. That's a pretty good chunk of change, and I expected something nice. After placing my order online I called and spoke to make sure the order came through, and to verify that it would be artistic and special - I also specifically asked for no carnations. It's the end of June and there should be an abundance of flowers to choose from. The photo I was texted prior to delivery showed a very ordinary looking bouquet made of carnations and white daisies. Nothing special, nothing "artistic". For almost a hundred dollars, this was unacceptable. I immediately called and voiced my concerns. After quite some time on the phone with an associate, I was assured the bouquet would be remade by a different florist, there would be no carnations, and it would be artistically made. This all took place around 8:00am. Several hours later, at around 1:00pm I was texted a photo of a bouquet with one peony, two droopy roses with brown-edged petals, and a tropical flower. Since it was late in the day and they said the order wouldn't be delivered until sometime between 4p-8p, I didn't have much choice but to approve it as I wanted it to arrive on my friend's birthday. I was hoping it might look better in person... that maybe there were more flowers on the other side that I couldn't see in the photo. It did not look better in person. It looked worse. It was so small, even smaller than the photo depicted. It contained literally only FOUR FLOWERS in the entire "bouquet" - 2 old roses that looked like they'd been sitting around for a week already, 1 peony, 1 tropical flower. $75 for 4 flowers. I will never order anything from this florist again. Their website is misleading, and the bouquets look nothing like the photos. I could have gone to Trader Joe's and spent $75-$95 on flowers and created a huge beautiful bouquet. This was utterly ridiculous. UPDATE: I'm not able to reply to comments, so responding to Williams Flower & Gift here. There's nothing to be done now as the sub-par bouquet was already delivered last week. And I buy garden roses all the time, and I grow them as well - zoom into your photo and you can see the brown edges in the outer petals and the droopiness. At the very least those outer petals should have been removed. read more

Williams Flower & Gift - 3 flowers + 1 tropical flower - $96. Ridiculous. - Florists Near Me - Tacoma, Washington

NO, NO and Hell No! Beware. You get really crappy service and you dont get what you pay for. Well a few things were off. #1 within 4 hours of placing the order, I get an email saying they may not have the flowers I ordered are not in stock and they will substitute. Called. It is standard they said that they send that email out to everyone. #2 Delivery Day. They drop the flowers and chocolates at the door without knocking. I got an email saying left at door. So I called yet again. Yep, no one answered and they just left them there at the door - but they DID have her number. I called the recipient right away and she said no one was there - NO ONE KNOCKED - She was home and in the living room even. I told her to check the front door. Sure enough. On the ground is the order without any notification that they were there for her. I even left a $13 tip with the order hoping it encouraged extra service. #3 I don't believe I got the $95 "Fancy Order either. The lesser traditional bouquet looks way better then the fancy that she actually actually received. Should have just ordered from Safeway and saved a hundred bucks or so. NEVER again and I am going to complain on EVERY SINGLE media site. and file a complaint with the Williams Flower & Gifts Corporate office. read more

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Horrendous and a scam. I paid over $100 and the bouquet looked NOTHING like what I ordered. Also, the note they sent read "Happy Birthday Momma??-- " it was so ridiculous it felt like a joke. When I emailed them pictures they refused to acknowledge there was an issue. read more

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Ordered flowers to be delivered on Friday before Mother's Day. Did not get delivered Friday, Saturday or Mother's Day - Sunday. Had messages that said couldn't deliver - no one home, said delivered on Saturday. Sent message on Monday to cancel order (after other messages) and they delivered flowers on Monday. read more

Absolute scam of a business. Paid an extra charge to get "express delivery" to have the flowers delivered BEFORE a certain time. Received the picture from the florist and already I knew it was no good. Picture looked nothing like it did online. Poor quality flowers already wilted and lacking any kind of color. Called customer service in the afternoon asking to be sure the flowers would be delivered within the time frame I paid for. They said yes, but then said "just for fun why don't we just put a back up address on there". Yeah.....getting worse here. When there was just 8 minutes left to the deadline I once again called customer service, only this time to be put on the phone with an EXTREMELY rude agent. When I asked if I would be getting a refund for the deadline being missed they said "I don't know" and then proceeded to make me feel guilty for even having to pay to have something delivered express. Ridiculous. And then guilt tripped me because there was still 8 minutes to the deadline. So I waited. And called again 30 min later. This time I'm convinced my call my screened. I was hung up on twice. Finally when the phone was answered the agent assured me they'd call me back. They didn't. I called an hour later. Still no flowers. No update on where they were. At that point they had missed the window in which they could be delivered. It's not 4 hours later and still no flowers at the back up address. What a joke. I should be charging for the amount of time I lost dealing with this. I will be requesting a full refund / disputing charges. read more

Williams Flower & Gift - Wilted dull flowers for $180?!?!? - Florists Near Me - Tacoma, Washington

I live out of state and wanted to make sure that I found a local florist for a special flower arrangement to be a delivered on Friday before seeing the family on Saturday afternoon. I ordered through their site and got a message right away that some of the flowers may not be available, but that they would carefully select flowers that would represent the arrangement I had chosen. I then received an email and a message with the picture of the flower arrangement and it's even better than what was pictured on their site. I truly appreciate the communication and the attention to detail, and it was clear that the flower arrangement was made with TLC. read more

Williams Flower & Gift - Flower arrangement - Florists Near Me - Tacoma, Washington

My experience was truly amazing. I deeply appreciated how they honored our wishes, from following the color scheme we requested to referencing the picture we provided to ensure the final arrangement met our expectations. They took the time to answer all of my questions with patience and care, which meant a great deal during such an emotional time. The spray was created for a dear friend's funeral, and it turned out absolutely beautiful. Thank you for your kindness, attention to detail, and exceptional work. read more

I've gotten half dead flowers 3 or 4 times now. Do NOT Oder from them! And of course I can't reach anyone the phone. Awful florist. read more

Williams Flower & Gift - Dead flowers - Florists Near Me - Tacoma, Washington

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My boyfriend tried this florist twice to support local business, but the quality of their flowers is terrible--dead the following day. The description on their site also does not match what they deliver. Never again. read more

Williams Flower & Gift - Dead flowers - Florists Near Me - Tacoma, Washington

Ordered flowers to my wife's work for her birthday, paid express fee to make sure they arrived before 3pm... I called them at 4pm as I hadn't heard they were delivered yet, come to find they weren't going to be able to make the delivery before my wife was leaving the office. They offered to deliver them to my home, possibly the next day and refund the express fee... but at that point the whole purpose of ordering the flowers was lost... Very disappointed. read more

Honestly one of the worst places to ever get flowers from. The poor employees look over worked. And they never have any of the flowers in stock and constantly getting substituted. The flowers are always wilted in some of my arrangements have been delivered with mold. I could even tell when I came into the shop 2 times within the week and they had an awful selection. The water is never clean. For the amount of money and delivery charges it is not worth it! Go to any other florist in Tacoma. read more

I've never used Williams Flower before, so I was a little nervous, but their arrangement was beautifully done. My friend loved it and said she'd definitely use them when she needed flowers. Their customer service was very professional. They sent me a preview photo of the arrangement which I appreciated. The flowers looked fresh and of high quality, and were artfully arranged. I would definitely use them again. read more

After reaching out to inform us they delivered the wrong arrangement to our house, the people at Williams were quick to correct and delivered the correct arrangement I had ordered! Thank you! read more

Williams Flower & Gift - Flowers - Florists Near Me - Tacoma, Washington

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I can't comment on the quality or presentation of Williams Flower & Gift because I never received the flowers. They were delivered to a different location. First time utilizing this business and subsequently the last time also. They were for my wife's 70th birthday and while it was still a wonderful celebration the lack of a beautiful display of flowers was a hole in my enjoyment. read more

Vicky did a wonderful job on flower arrangement. Vicky proved the type of service everyone is looking for. The price was will worth it. Vicky Sent picture of arrangement and asked if I was happy with it. You do not get that kind of service anymore. read more

We are so happy with the beautiful bouquet you created for our niece and her finance's engagement. It is truly spectacular!!! Your special gesture of sending us a photo prior to having you deliver it to ensure we were happy with the bouquet was so appreciated. Thank you so much! read more

Such a wonderful Florist to order from So impressed with the Communication and beautiful arrangements Thank You Juli Miletich read more

Communication was spot on. Pictures sent prior to delivery were clear, close up and showed very pretty design with flowers at the perfect opening stage. Very impressed and happy. read more

My order for a plant arrangement was beautiful. Contact with them was easy and they replied in a timely matter. Thank you Williams flower & gift. read more

Very pleased with the results. Sent flowers to my long-distance partner and we were not disappointed! They emailed and texted me before delivering the flowers to make sure everything was in order. Great business and I will definitely order from them again! read more

Unfortunately I've ordered twice from this florist and both times I did not get what I asked for. First time it was for a New Born arrangement I ordered a premium arrangement and got a standard one, second again for a new born ordered their red wagon premium arrangement and received a elephant one that said was out of stock on their web site a premium arrangement should never have a filler flower (carnations), after calling them and complaining about it she said a email was sent to me to tell me about the change, I think a phone call would have been nice because we are all not checking email first thing the morning. I live in CA if I were in Tacoma I would have definitely returned these back to the florist. read more

Williams Flower & Gift - Nothing premium about this arrangement carnations should not be used! It's a filler flower - Florists Near Me - Tacoma, Washington

originally I gave this business a bad review one star because they did not honor my request to change a bouquet and then said they did . Later they apologized and offered to make it right . Errors happen and I appreciate their forthright attitude . I recant my earlier review read more

Beautiful bouquet, love that they send you a picture and give you a chance to call before they deliver it.

These guys suck. Never again will I do business with them. Ordered the premium bouquet, they sent me a picture off the arrangement. Not even close! They crammed a bunch of wilted roses in the arrangement, left out several flowers that were in their website photo. It looked like my 3 year old grand daughter picked flowers and shoved them into a vase. $159 bucks and I could have gone to Safeway and got a better arrangement for half the price. I called customer service, and they sucked too. The representative that helped me sounded like she was used to the complaints and was pretty Jaded to the whole experience. Didn't care, not her problem, do you want it delivered? Go somewhere else for your flower arrangements. Highway robbery for what turned out to be a horrible, low quality arrangement. read more

I just came home and saw an arrangement had arrived for me. There are brown, droopy roses and some very crispy leaves along with some daisies that are in good shape. The water, however, looks like a filthy fish tank, like it's a week+ old. It's appalling given the price of fresh flowers in the winter. Shame on you Williams Flower and Gift for thinking this arrangement was acceptable enough to be sold. read more

Excellent customer service! Placed order online and an email was sent and a phone call letting me know the order was being worked on and will be delivered at my requested time. read more

Always beautifully created and on time! I have used Williams Flowers dozens of times and have never been disappointed. Our recipients rave about the fresh and lovely arrangements they receive! Heidi ) read more

If you want to send out a bouquet that satisfies your wishes I highly recommend Williams Flower & Gift in Tacoma. A photo of your chosen flowers is sent for your satisfaction. You will have the opportunity to adjust or recommend any changes before your bouquet is delivered. This Is an appreciated first for me. Thank you from a satisfied customer, Pat Champlin read more

This should be a ZERO star review. The $144 bouquet I had delivered to my mom looks like a wilted $30 arrangement from Safeway. That is a standard mason jar, it is about 16" tall overall. I strongly recommend avoiding this florist. Honestly, I would be so embarrassed to send something this poorly done out the door of my business. Their ratings and reviews are obviously low for a reason. read more

Williams Flower & Gift - Wilted Flowers. - Florists Near Me - Tacoma, Washington

1 star is generous. I knew this was going to be a horrible experience when they reached out 20 minutes before the order was to be loaded on the truck, to let me know the item I purchased was out of stock and will be replaced with something else. I just received a picture of what the recipient received and I am incredibly disappointed. Not only was the basket sent with mostly filler, the teddy bear that was agreed upon to be replaced was removed, with no replacement added. This is the worst gift shop I have ever done business with. I should have paid attention to the reviews! read more

Williams Flower & Gift - This is what was delivered to the recipient - Florists Near Me - Tacoma, Washington

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Outright lied about when delivering times to hospital. Ignored emails and multiple voice mails. Delivered a less than satisfactory arrangement 3 days after requested and 2 days after I said I wanted it cancelled/. Worst service and communication ever had with a florist. Wanted to use local owned business but WOULD NEVER USE OR RECOMMEND! Really should be 0 stars read more