My fiancée and I were very impressed by this store's selection when we were working on our wedding registry. We came in and the staff were extremely helpful and friendly! Special shout-out to Kristy for taking time and talking us through the process and making sure we had everything we wanted! read more

Came into the store to purchase a set up of cookware. They didn't have the color I wanted in the store but offered to order it to my house with free delivery and said it was in stock so I'd have it in 3-4 days. I've received 3 deliveries and all have been wrong/damaged. Each time the only thing the CS rep could do was send an email to the fulfillment partner and order a replacement. The item is now on back order and it's been over a month since my original order. The only reason I'm not canceling the order is because I opened their in store credit card to get a 20% discount and that would be wasted if I cancel now. The store staff is friendly but I won't be buying anything that requires delivery from them again. read more

I really like browsing through Williams-Sonoma. The store is arranged into groupings of food and kitchen related items. I can't help myself from picking up a utensil that I've never seen before or some food item "starter" or additive. In fact, if they weren't charging mall prices on everything, I would probably buy more gadgets. Over the years, I have picked up a number of items and they all seemed to have high quality. On my most recent visit, they had samples of barbecue sauces with some freshly cooked meatballs for dipping. End result? I ended up buying a sauce that I had never heard of before and probably wouldn't be able to find anywhere else. (I ended up making dinner that night with the sauce as a key ingredient.) And that's the point. Williams-Sonoma is a place to find quality products that can either make your home food preparation more simple or add to the flavor profile. Fight the routine! Try something new. Stop in at W-S for a change! Review #332 read more

Extremely poor customer service. Was treated very rude by the GM (Meghan) who refused to help with an in store return even though WS customer service center assured me that I would not have any issues exchanging my item. I will no longer be shopping at this store. read more

Yes, Williams-Sonoma is overpriced. And yes, it's just a touch too precious. But this is a store you go to not to find a great deal or awesome sale item, but to gain inspiration. This is a store that makes you feel good just browsing around and looking at all the expensive and completely unnecessary items -- items that make you smile because you live in a country where you can get a fork just for retrieving cornichons out of a jar. This Williams-Sonoma in the Keystone mall is like the others: blissfully scented, cramped full of stuff and with nary a worker to be seen to help you out. But I managed to find my rosemary-mint-scented diffuser without anyone's help, and was greeted by the friendly woman at the checkout counter with a smile. I'll be back again, for sure, because the draw of Williams-Sonoma is too great: where else am I supposed to find denim aprons, or copper egg dividers, or garam masala spice-infused pork rubs? read more

Actually, I had no idea that this store would far exceed my very low expectations for an overpriced kitchen retailer, but in reality this store is quite fabulous! The product selection is vast and varied and seasonal. The wonderful displays are perfect for forward season thinking shoppers like myself who like to be inspired by ideas to incorporate into our everyday lives. Case and point was the display of pumpkin bread mixes in appropriately thought out locales. That timely presentation worked on me as my little one had told me how she had a grand time making pumpkin bread at school. There was also near a display for frozen hot chocolate mix and other winter time drink mixes. Next to it, there was the display for appropriate utensils, and items to compliment all that you've been drawn in to see. I think it is sound advice to warn that this place is intoxicating and hypnotizing all at once. The service, although overwhelmed at times, was knowledgeable and on point. The price are high, but the end result of that delicious pumpkin bread that daddy and daughter made, was more than enough to sell me on the quality of their goods. I walked out with several Christmas gifts and nice dent in my wallet. read more

I love going to this store with my mom so naturally I decided for mothers day I'd get a gift basket of random stuff like cooking oils and kitchen towels to go with her other gifts. Anyway I walked in and nobody really greeted me which didn't matter because I didn't know what I was looking for. After a while I tried to get the attention of several ladies with little success. Finally one lady started talking to me. At that point I kinda knew what I was looking for so I was indifferent. I've had good and bad experiences with the store, I'm sure me and my mom will be back. But they tend to ignore me more if I'm not with my mom like I'm there to loiter not buy anything. read more

I am a personal assistant for a couple and oversee their 4 homes throughout the country. Shopping is part of my job, not a recreational activity, so fast, efficient, friendly and smart service is what I expect, especially knowing what I spend on behalf of the couple I work for each year on things for the home. I have had nothing but BELOW EXPECTATION experiences recently at all of the Williams-Sonoma companies, which include Pottery Barn, Williams-Sonama (kitchen) or Williams-Sonoma Home. This includes rude staff (taking phone call rather than waiting on me when I am at the counter), lack of service (W-S Home employee on personal phone call) or unprofessional service. From someone who shops throughout the city, I would recommend Restoration Hardware (GREAT staff), Z Gallerie, or Bed Bath and Beyond (many of the appliances at Williams-Sonoma are available at Bed Bath and Beyond, and if you get the 20% off coupons for Bed Bath and Beyond in the mail, it is a great deal, and their people always ask if you need help and are great) read more

I ventured into this store yesterday after taking care of business at the Apple Store. Anyone who knows me, knows that I hate to shop. Therefore, if I don't buy what I need online, and have to venture into an actual store, then I'm usually not going to browse. I probably frustrated the heck out of the sales people because I went in and told them that I was looking for a good quality fry pan but would only buy it on sale :-) Walked out 5 minutes later with a set of Cephalon fry/grill pans on sale for $99.95. I love browsing W-S catalogs, but the prices always deter me. Don't get me wrong, they have quality stuff, but I spend as little time in the kitchen as humanly possible, so to buy every handy dandy kitchen gadget known to man/woman is a total waste for me. Some things, however, are a necessity :-) read more

I will no longer shop at William Sonoma. Sur La Table has a far better selection and provides superior customer service. I received a paella pan as a gift. I do not make the dish. All packaging and tags were intact. I brought the pan to be returned for a store credit since I did not have a receipt. Even though the price tag specified that it was a William Sonoma item, the return was refused. Sur La Table has a much more accommodating return policy. read more

It's expensive. It's pretentious. But it really is good cookware. Once you've cooked with all-clad pots and pans, there's no going back. They also have really high quality spices and ingredients--some of which can be bought more cheaply if you know where to look. So long as you don't mind paying for it, and you really enjoy cooking, this is a place to go. But do look out for sales! read more

TERRIBLE and very stuffy staff. Unless you buy stuff, they will not be friendly to you at all. They are just unbelievably rude beyond repair. Very disappointed that Williams Sonoma condones this sort of service and behavior. read more

The store staff were friendly and the after Halloween clearance was a great deal. I can spend an hour or so just perusing the gourmet collections of everything from spices/candles to high end cookware. Any cook will love checking out what is new or 'hard to find' items sprinkled through the store. Some fun kitchen finds for xmas ideas - Star Wars cookie cutters :) The only thing keeping this from a 4 star was the LONG wait to check out. Don't plan a quick pop in for an item. Holiday lines are already forming in October. read more

Fantastic customer service! Always a great experience at this location. Thanks for the Nespresso

I purchased a cooking class in store before COVID-19. The class was canceled due to the virus but the company did not notify me and refused to refund my money despite me not receiving the service. This was my first experience with the company. I'm disappointed and definitely will not shop here again. read more

Don't bother creating a wedding registry here. They use 1980's technology for you to scan your items. We spent over an hour scanning items and picking things out, just for it all to be completely lost because of their crummy technology. Took my business to Crate and Barrel instead. read more

On Black Friday they triple charged my wife and refuse to fix it, even though she has the receipt to prove it. They have treated her awful including the corporate headquarters. This place is buyers beware. read more

This listing of Williams Sonoma is for their home, not the kitchen and bath store. I actually like both of these stores, although they are on the pricey side. I have learned that I can go to the home store when in search of that unusual accessory item. I've had pretty good luck finding those types of things here. Case in point: I searched all over the Fashion Mall some time ago for the perfect paperweight. Oddly enough nobody really had anything...some stores such as Pottery Barn and Restoration Hardware didn't even have paperweights. Right before I gave up, I wandered into Williams Sonoma and told the staff what I was looking for. Alas, they did not have paperweights either, but I did come away with a very cool 8" crystal ball on an ebony pedestal. This was a gift for hubby, who is a finance manager - it was perfect! It looks great on his desk and some of his associates even thought the piece was humorous, given the work he does :-) I also love all the nature-inspired do-dads that Williams Sonoma often carries. One of their most recent collections involved oversized renditions of shells, coral and sea urchins, all in white....simple, but very elegant. read more

I love any place that sells things for the kitchen or home and Williams-Sonoma is a great place to find high end everything for your kitchen! This store always smells good and the staff is always ready to help with anything! It's great to just browse and dream about what kind of amazing kithcen I'll have someday! read more

I love WS Home, which is funny because Williams-Sonoma does nothing for me. However, the home store makes my toes curl with excitement. Why don't we have one of these in Chicago? The furniture is absolutely gorgeous. While I have purchased any big items, I have bought some picture frames and stationary from this store. It's great for browsing and getting some ideas for my dream home. read more