Williams Sonoma in Sonoma, CA. This is the exact shop where it all started... the Williams-Sonoma legacy that is. Charles "Chuck" Williams settled in Sonoma in 1947 after serving in WW II. He bought a hardware store but converted it to a cookware shop in 1956 specializing in French cookware. He lived above the shop. Now that exact building is a retail shop with sprinkling of Mr Williams memorabilia. That was neat. So if shopping is not your thing, drop in to take in the history. Regarding the "museum", on the first floor is a beautiful wall display of Mr Williams personal collection of French copper cookware. The second floor has a wall filled with photos memorializing his life and other personal items. And first and foremost, this is a retail shop. Compact but organized. Merchandise gorgeously displayed. The first floor is where the kitchenware, cookware, glassware, kitchen gadgets, small kitchen appliances, food, and gift items are located along with the demo kitchen where they hold cooking classes and product demos. The second floor is a bedroom display with a small seating area with lounge chairs and a desk. If parallel street parking ain't your thing, they have a private parking lot behind the shop. The shop is near Sonoma Plaza, and some folks say it's a walkable distance. I'm not one of them. But you can determine that for yourself. read more

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We walked by this store and noticed the sign that said this was the site of the original Williams-Sonoma store. It was originally a small hardware store owned and operated by Chuck Williams. The original store was very small. The Williams family lived upstairs. The site is part store and museum. There are many historical pictures, and some areas were restored to their original setting. It is still a functioning Williams-Sonoma store but much smaller than most stores. It was interesting and worth a visit if close by and fans of Williams-Sonoma. read more

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We have been waiting to come to the flagship store for a good hot minute. You can also find parking towards the back if you do not see parking in the front of the store from the main street. As you walk in, you can tell which part is the original older part of the store and there is good stuff in here. Of course, since it's the flagship store, make sure you bring your pocketbook ready to spend. You can see the displays they have upstairs and everything else as well. read more

I purchased an item (on 8/19) at this location to be delivered by 8/24. Now it is 9/11 and no delivery has taken place. Spoke to the store a couple times. Today I requested a refund since this is unacceptable. The representative I spoke to today made sure to keep up the stellar 3 star Yelp rating... She could not have been any more unprofessional, rude, condescending and full of BS even if she tried. Perhaps WS should invest in better training, having associates have classes on the basics of costumer service or teach them how to do their job altogether. Horrible experience. Update: Placed a claim against the payment on my CC. Item was never delivered, of course, but at least I did not have to continue waiting nor deal with a return once it would have been delivered. To be giving the round around in. 2025 over something so basic and simple as a purchase/delivery is almost laughable. read more

Wow what an incredible experience seeing the first Williams Sonoma storefront. Both staff members who helped us were very friendly and made sure we were able to find all of our kitchen essentials read more

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I purchased a paper towel holder on their website that was $54. Since I ordered the wrong item I returned it for a refund and I was charged more than $20 for the return shipping. I haven't purchased anything from Williams-Sonoma in years and when I did I went into the store and never would have expected is outrageous charges for returning an online item. But then with so many stores going out of business I guess you got to make your money back some kind of way. read more

Really cool to see the original store from Williams Sonoma. Lots of pictures of the owner and family and the store is in their original house /storefront. Street parking. Lots of staff to answer questions and suggest what to check out (they showed me a stove that's really cool). And for national earth month it's nice to pitch in an extra dollar to support planting a tree at checkout. read more

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Unfortunately for me I decided to purchase an item for Mother's Day 2024 and when I made my order it said the estimated arrival date was May12th, and I was really hoping the item I purchased was going to make in time for Mother's Day and it did not. Then the delivery date was changed to May 13th and the item I purchased online in thier website still had not come in until the next day May 14th. I was out of town and could not pick the item up until the Saturday May 17th and when I did the sales person brought the item and we opened the box to check the item I purchased it was damaged with missing paint. The box had what looks like a knife gouge along the side of the box and the lid had no protection on it where the damaged was found. Then the store proceeded to do a replacement order for me with another estimated date of arrival of June 18 a whole month away. I asked had the store for just an exchange so I wouldn't have to wait a whole month and they brought me another one they had in the back a different color which was fine, but then I had to wait until the order was canceled and rebuy it again online because that was how I bought it the first time. That was to much of hassle for me at this point I definitely will not be purchasing anything from this store ever again. *Key note here: It was not the employees fault and I am sure they were just following store policy. It is the store itself William Somoma for the negative review. read more

Ordered a few items about a month ago. One of the items was not what I ordered. Since then I've spent over 4 hours on the phone with their customer service and have been promised multiple times the replacement will be sent. I've sent back the incorrect item several weeks ago. Have not received any of the emails I was promised or the item. Called customer service again and they have no clue what's happening or where my order is. 0/10 customer experience. Avoid W&S at all costs. Literally everything they sell can be gotten cheaper elsewhere and they will actually send you the items you ordered. read more

Stopped by today to replace my Nespresso machine and I was suffering drinking French press all month waiting for a sale. Holly and Julie were both fantastic! They had my machine in stock. I bought a raffle ticket for St Jude - especially love that they partner with such an outstanding charity. Samples of the best peppermint bark ever! Epic customer service and experience. I hope I win the lottery and can outfit my entire home with the furnishings, cookware and linens - lusting after those outdoor rockers! Merry Christmas to all! read more

Had such a nice visit to the original Williams Sonoma! The history and merchandise are displayed beautifully. The staff were friendly and kind especially Celeste and Samuel!! read more

Ordered a wreath which has been in proccessing status since the day I ordered it. Called to find out where the product was and you can't talk to anyone execpt the CS agent who answers the phone. I was on the line for an hour waiting for the supervisor to message the agent back about cancelling the order. Agent claimed she was finally going to transfer me and the line went dead after a few minutes. They don't have the product but won't say they don't have it in stock and can't seem to give me any information as the ETA of the product but won't cancel the order. Horrible, Horrible customer service from a ONCE great company. read more

Great stock and great service. They had what I was looking for and worked hard to use my old gift cards.

I could never do Williams S dirty . No way man . I don't know how anyone could . Not saying if u received poor service , that's ok , But , let me say , this shop is an institution, let's lay a little respect down . Not only is it where it all started , it was the beginning of luxurious , beautiful imported items and tools , and much needed accessories for a well stocked kitchen . Nuff said . The staff are fabulous , always , without exception . I have purchased great utility items here , as well as more decorative, fun purchases . Of course the of the stock varies & this is a small store , Other locations are bigger and more inventory, no doubt . But if you are in Sonoma , I say , check it out . Peets coffee is just a stones throw away . They did have cooking classes , I have not attended , but I have noticed them & it looks so cool & fun . I read an amazing essay about Williams Sonoma , trying to remember it . So rich & moving . I have to google it . Today , new SIP is in effect , not for Sonoma County & I think they could use support , totally . Restaurants are open , outdoors , and so important to support our bounty of amazing shopkeepers , even ones that are a chain . They won't survive w out us ! I see you Williams Sonoma , and I like it all ! https://www.foodandwine.com/lifestyle/williams-sonoma-essay Love this ! Lovely writing & heartwarming . read more

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This is my favorite Williams-Sonoma store; and rightfully so because it's the original, very first one, when and where it all began over 65 years go. It's small, compared to the other Williams-Sonoma stores but there's just something about it that makes it special. It's true this original location doesn't carry everything in it's expensive catalog line. But the store on Broadway has a way of welcoming you in and experiencing Williams-Sonoma like no other. All of the staff and sales reps are outstanding! Excellent customer service! They are always helpful, even the times I wondered in, looking for a gift and in a rush. I quickly learned that being in a rush, especially in a shop like Williams-Sonoma isn't feasible. The high quality of the times, the way things are placed and arrayed, one must take time. As I say, Williams-Sonoma is to be experienced. Don't rush! For years I've seen the Nordic Ware cake pans in the Williams-Sonoma catalogs, especially at holidays. And each time I would ponder "what would it be like to have a piece of cake made with such a luxurious and beautiful pan?" I realize it wasn't just the cake or pans, but just about everything that Williams-Sonoma has to offer. And, any and every holiday seems to shimmer and glow ever so much when Williams-Sonoma puts a holiday table or menu together. The store in Sonoma reflects that and it has a warmth to it. It takes me back to happier days and simpler times when weekends and holidays had families, friends and neighbors gather. These days it's difficult to have the time. One cool aspect to streaming video technology is that there are literally hundreds of cooking and baking shows via The Internet. And, watching the clip of the making of a Williams-Sonoma Bundt Cake recipe with a fancy Nordic Ware cake pan on the W-S website won me over. I went into the shop on Broadway to check out the Nordic Ware live and in person. These pans are worth the fancy price. So well-made! Very sturdy with the intricate patterns and various motifs. I am not a good cook or baker by any stretch. Yet these pans and the special accompanying boxed cake mixes that Williams-Sonoma offers is delicious! I was so impressed and delighted that I returned to the shop again today and bought another pan. And I figured out, that in a way I'm saving $ making my own cake. Because now I don't have to go to Starbucks or Peet's so much to have a scrumptious slice of lemon cake or cinnamon-strudel coffee cake. I can enjoy it fresh baked with my morning coffee in the comfort of my home; especially on chilly weather mornings. And if I do get an invite to a holiday party or celebration, I can bring a cake for dessert. If you're looking for something special and you also would like to experience a bit of Martha Stewart or Julia Child, go to Williams-Sonoma, especially the one in the town of Sonoma, on Broadway not far from the Plaza. read more

Williams-Sonoma - The Nordic Ware mini-Bundt cake pans are sturdy and easy to use and clean. - Kitchen & Bath Near Me - Sonoma, California

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I will not purchased anything from Williams Sonoma online as they charge a hefty fee for shipping. Returns cannot be made to their brick and mortar stores for a refund and if you do they charge $12.95 shipping. I purchased 3 Staub rectangular baking dishes for $169.99 and found them on other websites for $99.95 after I purchased and WS will not refund the price difference. Between shipping charges to receive your items and shipping charges back, not adjusting a price that is $70 cheaper everywhere else, this is not a company I want to do business with again. Really poor customer service which cost the consumer alot of money which they would not have from other retailers. read more

This is the original William Sonoma store. Smaller than most for merchandise but lots of character! The back and upstairs room were setup like a model house so you could see the setup of various pieces of furniture or accessories. Very cute store. You can also buy a few items like a tote bag, that can only be found at this store. read more

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Very surprised at the level or lack of customer service. I've been coming to this store for years and I'm afraid it's gone downhill. I purchased the premiere green pans and from the start everything has stuck to them, not good. I called to see if they've had any other complaints or if there's a trick to these pans and the woman said...sorry take it up with Green Pan. Wow...ok. I'll go elsewhere! read more

I do not recommend this store as I explained and my disappointment, and on their return policy, after my couple of years of doing business with them in the amount that I've spent, and they are treating me in the manner in which they did, in addition to selling me something That was past sell by date....... read more

Horrible, will never return.....My wife and I, senior citizens - well groomed, dressed, masked - stopped in this last Friday to pick up a few things (Up until now we always tried to support the local Williams-Sonoma). From the moment we entered we were made to feel like criminals.......We were followed, or should I say stalked, everywhere we went in the store. I would purposely walk ten feet then change direction, and sure enough, the clerk would do likewise, always staying within 5-7 feet of me or my wife. When I asked to speak to the manager, I was told he was not available, but that I could wait 10-15 minutes until he was. No thank you. My wife and I can not remember EVER feeling this way when shopping anywhere, and hopefully we never do again. read more

Went to the actual museum where William lived with his mom in Sonoma. So cool. I could go broke in WS.

We went to Wms-Sonoma today in Corte Madera to return a holiday gift. In spite of the dazzlingly high prices, we were able to find something to exchange for the item we were returning. When the transaction was complete, the store owed us $5.45. Williams-Sonoma was unable to issue us a gift card in that small amount, and more surprising, were unable to give us cash. I find it outrageous that this could happen in today's digital world. Why couldn't their computer system generate a gift card? Why couldn't they hand us the change we were due? I will think hard before I go there for anything. read more

The terrible rating isn't about the merch. This is for my online ordering experience. I accidentally picked the wrong color on a gift and there was no way to make the adjustment to my order. No link, no button, not even a way to email or chat. And I couldn't cancel it and then reorder. With nowhere else to turn, I finally called the customer service number. I waited for about 30 for minutes for someone to pick up and then was cut off. I hope the gift recipient likes yellow. Same color as my one-star review. read more

I came into the store today to return something I bought online. The gentleman working was the kindest and most helpful person. He processed my return and I picked out another item and he made it seamless. Wonderful customer service! read more

Beyond irritated with this outfit. In September, I ordered a set of kitchen scissors and a spreader. Decided to go back and order a couple more sets for friends. Took forever and none of the sets came and I had received no emails. I called WS and was told that they had the wrong email address, which was supposedly corrected during the order call. I was also told that one of the orders had shipped on Oct. 10 and would be here Oct. 15. On the 16th I called and was told all orders were backordered. So, that wasn't noted in the online listing, and I was given 2 stories. My impression, nobody really knows what's going there. As of today, the second order has arrived, I'm still waiting for the order placed on Sept. 20th. Only saving grace was free S&H. In the meantime, I foolishly placed another order. During that call, was informed that my email address was incorrect, again/still. I should have just stopped there, but foolishly placed another order. That order, 2 sets of the "beach house" guest set and 3 bottles of the "bergamot grove" liquid hand soap have arrived. Although I paid for shipping and handling, not one piece of crumpled paper or bubble wrap in the box. NOTHING. Every item in the sets, including the candles in glass, had come out of their own box and were rattling around in the packing box. One of the pumps on the liquid hand soap had broken, and I found the piece of plastic in the packing box, so it wasn't packed broken. That pump still works, but the push part of the pump is now a razor sharp, plastic shard. I'm trying to think of what could convince me to ever buy anything from WS again. Coming up blank. read more

If you're familiar with the Williams-Sonoma local big outlets such as Union Square - SF or even the Corte Madera shopping mall, this little format store will seem cute but have a much smaller inventory on display. I've purchased several items at the larger stores, so I do appreciate Williams-Sonoma selection of higher quality goods. But if I'm in Sonoma (12 miles from my house - up the Sonoma Valley) and in search of kitchenware, I'll probably buy it at Sign on the Bear on the town square. read more

If you like to window shop or by good high and stuff this is the place to come Fun story to visit a beautiful home to look around in can't leave without purchasing something read more

Williams-Sonoma - Kitchen & Bath Near Me - Sonoma, California

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My wife and I always stop in here when in Sonoma. Just down the street from the Town Plaza, street parking is usually not an issue. The store itself is not the largest W-S around but it is crammed with housewares, foods and it has a culinary kitchen where food preparation and cooking classes are held. What sets this store apart from other W-S stores is the service. DW purchased an item at the Corte Madera store but they did not have a gift box for it. My wife took it into the Sonoma store asking for a box. Not only was the box received but the staff took the time to gift wrap the item with secure packing makeing it fully ready to ship. Always great customer service here. Is W-S more expensive than other similar stores... yes but the quality is there and they stand behind everything they sell. Oh and for me there is always free goodies to eat and drink while waiting for my better half to finish shopping :). read more

Williams-Sonoma did indeed get its name from the town of Sonoma, where founder Chuck Williams started it. It's the smallest&most charming in the chain (compared to the enormous one at the Mashpee Commons) It duplicates a house, complete with a charming backyard. It feels very homey. They have dream kitchens. Their replica bathroom looks good enough to use. They have a great selection of kitchen implements and cooking ingredients. They're now collaborating with country singer Trisha Yearwood, carrying her biscuit mixes (but they don't have tortellini that her husband Garth Brooks likes putting in his breakfast bowl) A fun place, a short walk from the Plaza. read more

We were driving by and noticed the store so did a u turn around to go check it out and am glad we did. This was the 1st and original store as the helpful male employee told us. The black and white checkered floor tiles was the front of the store. Chuck Williams was a contractor and lived in the house with his mom. You can see the rest of the cute house and go bump the stairs. Was told his bedroom was in the back. It's all converted to a store now where they sell furniture for WS. They sold out on a lot of Xmas food items and then got in another shipment. I was able to pick up some of my favs. Small tin of choc peppermint bark only $7, usually $28. Jar of mulling spices, usually sold out and canister mocha hot choc for $7, usually $20. Their peppermint hot choc is my fav but I still have lots at home but wanted to try the mocha. The female employees not as friendly. Go see the man. Very cool to see WS home, like going in a museum read more

Any chef wether novice to professional would enjoy a trip to this gem of history. Treat yourself to Chuck Williams legacy with pleasing and delightful surprises with every step . Chuck Williams a man with the most exquisite attention to detail! read more

Williams-Sonoma - Kitchen & Bath Near Me - Sonoma, California

So much fun to visit/shop at the very first Williams-Sonoma. The added bonus was having Christina help me with a friend's wedding registry. Christina was not only professional and knowledgeable but she was EXTREMELY patient while I was trying to decide which item to purchase. I loved her friendly and outgoing personality. She really made the shopping experience a lot enjoyable. Thanks again Christina - you're the best!! read more

Reopened at the original Williams-Sonoma site, this store has bakeware, cookware, glassware, flatware, stemware, dinnerware and giftware, and all the items you'd expect to find at Williams-Sonoma, but also historical photos, news clippings, and a really cool "houseful of wonderful items". You have to check it out; you will be glad you did. read more

I just bought a pepper grinder from Williams Sonoma in Fresno. The lady who "helped" me was difficult. I insisted on her showing me the different versions ~ which she reluctantly did, but without passion or even the slightest bit of interest. I ended up buying one, in spite of her lack of enthusiasm. She was having conversations with other employees the entire time she was "helping" me. A very poor sales clerk, for sure. read more

This original store of Williams-Sonoma is worth a trip! It's so beautiful, fresh, and clean. The staff is very friendly and willing to help you with any home suggestions! I loved the displays all over- including the backyard! read more

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I had never been to a Williams Sonoma and received a gift certificate so thought I'd check out the closest store. Sonoma Ca. My husband and I walked in, there was an associate at the register. There were no other clients. We were looking to update kitchen appliances, there about 5 minutes and another associate and client came in. Client asked for an associate, not there and left. Now we're 10 minutes into looking and still not greeted or asked if we needed any assistance by either sales associate. We left. We will not be returning to Williams Sonoma. read more

Ordered a small item (canning funnel) as it indicated in stock. A month later I still had not received. Logged in and order indicated back ordered. Online the order indicated "cannot be cancelled". I sent emails to customer service informing to cancel the order and I ordered elsewhere (received in 2 days). A week later Williams Sonoma replied saying it was currently being packed and cannot be cancelled. Seriously? It was eventually shipped. Have no use for it. read more

I have always despised the fact that Sonoma County didn't have a Williams-Sonoma, but I'm so thrilled that has finally changed. I am impressed with the size and quality of this location. Also the staff is really friendly and helpful. Welcome home Williams-Sonoma! read more

Every time we visit Sonoma, which is once or twice a year, I HAVE to visit the original WS store. It has always charmed me with its cute downstairs culinary section, and the beautifully decorated and inspirational living spaces. I was looking forward to seeing the shop during this holiday season, but was very disappointed at the lackluster appearance of the furniture selection and decor in the back living area and upstairs. The store obviously had the best interior decorators for its grand opening, but is now is not getting the top tier attention it deserves to showcase WS Home merchandise, which is always beautiful and high quality. read more

The customer service seems lacking. Very slow day, no one else in the shop, out of three women working not one glanced up or acknowledged me. Middle aged women not helping middle aged women. Very peculiar. I left with my list and went across the plaza. read more