Every time we visit Sonoma, which is once or twice a year, I HAVE to visit the original WS store. It has always charmed me with its cute downstairs culinary section, and the beautifully decorated and inspirational living spaces. I was looking forward to seeing the shop during this holiday season, but was very disappointed at the lackluster appearance of the furniture selection and decor in the back living area and upstairs. The store obviously had the best interior decorators for its grand opening, but is now is not getting the top tier attention it deserves to showcase WS Home merchandise, which is always beautiful and high quality. read more

The customer service seems lacking. Very slow day, no one else in the shop, out of three women working not one glanced up or acknowledged me. Middle aged women not helping middle aged women. Very peculiar. I left with my list and went across the plaza. read more

My girlfriend and I visited because it's the "original" Williams Sonoma. Inside, it's a pretty typical WS store but the backyard was what was coolest to me. The stone fence, garden, and use of space shows why williams-sonoma became so popular. Inside, they were cooking hot apple cider and chicken, which made the space smell really good. The employees were attentive, helpful, and knowledgeable. read more

Oh my was this a gorgeous store. I had to go to Williams Sonoma in Sonoma. From what they tell me the checkerboard floor on the left when you enter was part of the original store. Great selection, and looks like cooking classes here would be incredible. The living room and upstairs bedroom are beautifully appointed with the right mix of Williams-Sonoma items and antiques. The employees seemed helpful and cheery. read more

ordered all-clad d5 3qt saucepan on dec 5,now 11 days later,it still has not shipped,shows still being processed,no answers why from customer service,....refund time read more

Re: Online orders I placed an order for Christmas 14 BUSINESS days in advance & given expected delivery of 12/14; but was informed on 12/22 that it just shipped by 3-Day shipping. When contacted they said they were sorry but they just got backed up. While I do like their in-store merchandise (have shopped there for years), I would never order gifts from them again (especially at a busy time of year), as they can't seem to 'deliver' on their commitments. read more

Tried to Order a mixer online and they canceled the order without cause or notice. NOT TO BE TRUSTED!!!

Very disappointed with customer service. We were ignored by the clerks who needed to complete what appeared to be a private conversation. When we checked out, we were treated very abrupt. read more

Wow! Great place to browse. Unusual set up for a Williams- Sonoma, which makes it a worthwhile stop (I probably wouldn't write a review if it wasn't unique). The store is in a house structure and the back is set up like an actual house. Beautiful seasonal decorations. read more

I love the store and all the products they offer. As a local resident who lives 1 block away, I like coming in and seeing if a product that is advertised online and on sale available in store. My experience today was a huge disappointment. I found the exact same product advertised (same dimensions) but the manager, she wouldn't honor the sale price advertised. Online ad states sale price for in store purchase or online ordering. I must say, the salesman who also was working behind the counter in the kitchen was very nice and helpful. He was going to honor the sale price, he just needed the approval from the manager. Her brash attitude was disturbing. Her remark to the exact same product was that the one online was last years model. The in store product i wanted to purchase was exactly the same, it was also on sale at 20% off but the email add stated 40% off. Very disappointed in the service provided by the manager. I also contacted the customer service center and I will update this review when I hear from them. read more

I always thought of Williams-Sonoma as a high end store and it might still be so if you purchase directly at the store but my experience online was very disappointing. I bought three items last Christmas and returned two of them, over a month after sending the items back no refund has been issued. Returning the items was also quite an adventure. I decided to return a ceramic bowl that got broken to my house because it was sent with no protecting rapping and a basket that was presented in the online photo with a liner that was not included in the package. I decided to buy the basket because of the liner and whether it is true, as I realized later, that the description stated: "Easter Willow Basquet without liner" I felt mislead because of the photo. I believe I should be able to make a decision on whether to buy an item based on what I see as much as what I read. For sure, I will not buy online at this store again. read more

Let me start by saying I hardly ever leave reviews for negative encounters. I grew up in Sonoma. Born and raised. My boyfriend loveeees cooking and so he also loves Williams Sonoma. Being that Christmas is right around the corner, I decided to stop in on my lunch for some last minute gifts for him. I was browsing around and a lady who was behind a counter (I'm assuming an employee) made eye contact with me, therefore I smiled. What did she do? She looked me up and down and looked past me. Guess who's not spending money here? Me! Didn't realize there was a dress code to enter your store. Mind you I work in an OFFICE, where we have a relaxed dress attire but not "messy" or unrepresentable AT ALL. My boyfriend and I often go to the one in Novato (where sometimes it's expected to have snooty distasteful encounters) and they actually greet you like you're a visible human. So, no thanks, for me. I'll pass today and forever. read more

Let your inner chef be delighted by visiting the re-opened original location of Chuck Williams Sonoma. For those of us who love, appreciate and can properly employ everything from copper cookware to a duck press, enjoy a light pilgrimage to one of the places where the idea of good tasting food at home originated. Along with Julia Child (and her ridiculous TV personality), Chuck Williams has to be credited with inspiring people to actually make decent tasting food at home. For all of us who grew up eating steamed (instead of roasted) vegetables and can't for the life of us figure out why we hated them so much as children only to love them as adults, again thank Chuck Williams. From technique inspired cooking classes to carrying "cook's tools" for any dish, this new original is worth a day trip. Parking is a breeze as their is a hidden lot behind the store. Be sure to pick up one of their exclusive canvas bags with the old logo on them! read more

Not sure I will ever shop here again! Location - Beverly Hills, but ALL locations have a problem. What a nightmare trying to return bridal registry gifts...Grade=F- ! First, duplicate gifts were purchased because registry didn't update quickly enough. But the return process was a nightmare! My new daughter-in-law spent over 4 hours in two separate trips to return items from her on-line registry. Most items returned that shouldn't have been purchased in the first place! All items had store tags and bar codes, yet each item had to be 'looked up' and noted on the bridal registry to receive in-store credit. Each credit (yes-separate cards) to be mailed to the registry mailing address...not even where new bride is now living!! If this wasn't bad enough...someone made a huge mistake and processed all the returns back to EACH PURCHASER!! Because of the brides patience and a little help from a sympathetic employee the next day and another 1.5 hour phone call (this person went to the mail room and was able to stop the mailing of all of these returns and in-store credits to the gift giver!) problem averted! This would have been a disaster and terribly embarrassing for the newlyweds . Unbelievable that a national/global retail store couldn't just scan the items to be returned and hand a store credit to the bride immediately! What a missed opportunity to increase sales!!! How many of us have had a $200 store credit but usually ended up spending $250 or $300? This is the most ridiculous return process I have ever witnessed! I will think twice before I buy another gift from this store chain again. And I highly doubt if my daughter will register here when she is ready! read more

So today, I was in Williams-Sonoma with my family. The store itself was super pretty, but one of the grouchy old ladies who worked there, Beverly, kept giving me and my sister very dirty looks. I would go and sample something and Beverly would be giving the stink eye. She kept stalking around the store. I felt very violated and was a little turned off. I also purchased some items through Beverly and she was very unprofessional about the whole thing! I spent over 200$ on Xmas gifts and asked her to gift wrap some of the items but she lied and said they weren't doing gift wrapping when they CLEARLY were! Not a good experience there. Beverly needs to chill!!!!!!! read more