Mary is an EXCELLENT tailor at the MOST reasonable of pricing…read more I always find myself in an emergent need for alterations. Mary has always delivered. I'm short-statured and have met quite a few tailors in my lifetime. Mary takes the cake on quality and efficiency at the lowest of prices. Don't pass them up for your tailoring needs.

My husband just used Annie's for the first time. One of his expensive shirts came back with a…read morelarge splash of dry cleaning solvent on the front & what looks like cockroach feces, 8 spots, on the back. Never going there again.

Hello all. I am not one to post reviews regularly. I truly…read morebelieve that sometimes people have bad days and I don't take things personally. I have been a customer of Pleats for more than 7 yrs. maybe even close to 10 yrs. During this time of course mistakes have happened and they were either resolved or I ignored them and continued my patronage of Pleats, home delivery service and on site service. I will say that my recent experience with them has convinced me to move on, never to use their service again and write this review, as a warning to other people that may be considering using their services. Incident #1- I dropped off some items for dry cleaning at the San Marcos store. When I picked them up, I was notified by the cashier, that one of my items was not there and they will be receiving it soon. We identified the item which was a very expensive linen shirt, and she assured me that it would be found and I would be notified. Weeks passed by and 0 notifications. I continuously followed up in store and the shirt was never found. I was advised to call Lou and make arrangements. Incident #2- I dropped off a cashmere/silk blend coat for dry cleaning and it was washed! When I picked it up the coat was completely damaged. It looked like it was decades old and dingy. The attendant which I believe his name is Paul, took pictures and agreed it was damaged. Again I was advised to contact Lou to make arrangements for both incidents. This has now been months and nothing from Pleats. I have called numerous times, sent dozens of text messages to Lou, been to the store numerous times to try and resolve and NOTHING!!!!! Not a text, not a call, not even a go screw yourself from them. More disappointing than the expense of replacing my clothing that was damaged, is the complete lack of customer service and respect especially for a long term customer that has spent thousands of dollars over the years using their services and supporting their establishment. My only option now, is spending valuable time taking them to small claims court. Pleats, let it be known that up until now, I would have been a happy customer with a call, an apology and even a discount for future services! But you couldn't even do that! Future or current customers, I hope my review helps you in making a decision wether to use Pleats for your laundry needs or not. Everyone and every company will make mistakes at some point. The true test of any company or individual is how they respond and react to a mistake or error. In this case, Pleats, Paul and Lou, you have epically failed.

Same friendly faces at the San Marcos location! Annabel remembered me from when I needed another…read moredresses hemmed up. Super friendly and happily interacted with my overly-chatty 4 year old. Dress measured, ready within a few days, done. My hem cost $14.00. Very reasonable. They're located in a strip mall and there's parking right in front. Easy! I'll be back!

I had a traditional Indian outfit hemmed to my size, turned out perfect. Highly recommended!read more

I just moved to the area from the SF Bay Area. I need two items of clothing altered. The seamstress…read moredid an amazing job. Very happy with her work on both items. I will definitely be back and would highly recommend!

Having my clothes glittered by somebody else's, and then presented to me as "cleaned" is quite the…read moresales tactic.

I have been coming to this small shop for over 15 years. They do a great job, and are always…read moreincredibly friendly! I've had curtains, my wife's wedding dress, large blankets, and suits and tuxedos cleaned here probably at least a hundred times and they always do an excellent job and for a great price! This is my go-to dry cleaner in the vista area!

Super nice staff. Always love supporting local. Quick turn around time. Also affordable.read more

This place really went out of there way to make sure my seeming on denim was to my description…read more They kept in contact via text and even sent photos of the progress. The customer service there was great and will be coming back for future dry cleaning/sewing etc. needs. Thanks again for everything!

Modern quality dry cleaning business with quick turn around, great customer service and exceptional…read moretailored alteration services by Maria! No one could fix my Army class A skirt due to a prior mangled alteration job, but Maria not only fixed it beautifully but was amazing at everything else I've brought in for alterations. Best place in this area for alterations!

Great family…read more Awesome turn around time Dropped my stuff off at 9:30am and it was done at 2:30 They also got the stain out of my dress which I'm pretty sure was oil. I paid a little extra for a quicker turnaround but they had awesome costumer service Awesome work ethic Will be coming back

Yes they did a beautiful job on my husband's sports coats. I called at 9 am and ready at 5 pm. We…read moreneeded these for a wedding the following day.

Always a pleasure. Quick turnaround time and excellent service from everyone who is thereread more

Extremely courteous and good service. The work is perfect and the owner is delightful. And send me…read morea text when my clothes are ready.

I recently had my dress hemmed and altered for my son's wedding and it was perfect! The owner is…read morevery kind and did an excellent job! I highly recommend Melrose Cleaners.