The old russian lady manager of the Lancome Counter, the one who wears entirely too much red lipstick is Biased towards people of color. She is rude and requires alot more customer service training. I need her to know she gets paid to "spritz perfumes on a daily basis" and to remember that some of the BLACK folks that frequent her counter are probably alot more Educated and hold more degrees than she would ever think. Dont be a hater because you are minimally paid and stuck! After 15+ years of shopping here I have decided to take my black dollar elsewhere. Neiman Marcus in KOP have beautiful and talented sales women on staff that are not RUDE! This woman can barely speak the kings english well! The young manager was wonderful at WG Bloomingdales and the other ladies were helpful as well, but I will not shop here anymore because of the Lancome counter Manager and her disrespect towards Black Customers. Stop looking down on people of color! Be thankful for a job, from the looks of it business is not booming at Bloomingdales Lancome counter anyway, people are heading to macys down the hall. You are an ignorant sales woman with no pedigree or class read more

My friend and I went to check out some cologne one afternoon. As we were checking out a couple of pre-sprayed tester strips, a sales associate asked us for our preferences. We mentioned a couple of our go-to colognes and what else we were looking for, and the associate had us smell a couple of other fragrances. My friend wanted to have the associate spray one cologne on my friend's skin just to see how the notes come off, and the associate did so. However, the sales associate had a very unwelcoming demeanor from the beginning. We lingered for some time but couldn't decide on one to buy, and since we had a prior appointment at a suit store, we told the associate that we would come back. After some time, we barely took 20 steps out of the store when a security personnel from the store called out to us, asking us to return a tester. We initially thought he was talking about the test strips (we took a few with us that the associate had given us separately). When we offered those to the security, he said that he was looking for a tester bottle that we took with us. We were quite surprised because we didn't take any, and I pulled out my hand sanitizer out of my pocket to show to the security in case we thought that was a tester. The security guy then said something like "nevermind" and left. We stood outside the store looking back at security wondering what just happened. We went to the suit store and then went back to Bloomingdales and confronted the security personnel. He said that he was given the wrong description. When we said that it was quite disrespectful to accuse someone without making sure they are the correct person, security just said that it's okay. They did not apologize for their behavior, and because we are people of color, we felt we were violated and subject to profiling and racism. We asked to speak to their manager but the security personnel said that they were not available and we could file a complaint online, which we later did (we also got his name - Tony). We again mentioned that it is not okay to wrongly accuse anyone of theft without any evidence but security pretty much shrugged and again said that it was okay. Because the security personnel said someone had put them to this task, we had a feeling it was the sales associate since we only interacted with them during our brief time in the store. We are not sure what kind of training anyone at the store gets or how their hiring process is but it's quite pathetic, to put it mildly. We have frequented KOP mall and stores like YSL, Louis Vuitton, Creed, and never have we ever had such poor quality service, or were made to feel this uncomfortable, or had anyone behave this unprofessionally. read more

I just came out of this store, the lady who works at the Lancome is not professional, she refused to serve me and sell me perfume for no reason. She said I have to wait a long time, I have no problem waiting but you can't tell a customer you have to wait long, this is not good customer service. I have never seen in my life the customer service associate waste on himself making money because of his stupidity. Anyway, I went to the next Lancome store in Macy's and bought from him. read more

After spending my hard-earned money this evening. They locked the doors ahead of the posted hours so that I could not safely get back to my car. A young brown girl on the second floor tried to assist me and other shoppers however the ponytailed blonde threw her hands up a few times and kept walking. I had to exit the mall and walk around the building! No more Bloomingdales at Willow Grove for me. read more

I came here to buy a pink Lacoste polo and the cashier which was a old white women said the most racist comment to me when she rung me up she said "You save all your money up to buy this " after I left I called the store to make a complaint but I'm pretty sure nothing was done I don't understand why is there still racism in this world read more

Willow Grove mall is totally off of the beaten path for me. But I'm a bloomies girl and wanted to check out their denim selection, so my hubs and I decided to check out the WG location instead of the usual KOP. Dare I say that I like the WG Bloomies better than the KOP location?!? Something about it felt bigger - possible? Or just a figment of my imagination? Either way, I was more than happy with my purchases, especially the FRYE boots that I snagged on super, duper sale (It almost felt like stealing)! I wasn't a huge fan of the staff in women's denim. They felt just a tad pushy ... hint: when you have a great selection, there's no need to push b/c your merchandise will sell itself! Most recently, my girlfriend and I attended the 7:30 AM beauty event on 6/22. Although the mall wasn't opened, Bloomies opened their doors to a couple hundred crazed women all in the name of gloss, foundation, serums, perfume, polishes and so much more! We walked away w/ a fun little goodie bag and of course lots of purchases! read more

Love shopping here. I am a big fan of Kiehls products and MAC makeup. The salesperson people are very helpful. I've gone shopping here in sweats without makeup and dolled up, the service has been great either way. If you sign up for their Bloomingdales loyalist card, you will receive coupons and points towards a gift card. The handbag department is a girl's heaven. If you want something not in store, they'll be happy to order it. I wish I got the name of the lady who waited on me today. She couldn't have been more helpful. read more

Bloomingdale's - Lesportsac carry-on bag - Department Stores Near Me - Willow Grove, Pennsylvania

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So I have to be honest, this was my first time ever at a Bloomingdales. Sadly I don't think I'll be back. This is a very high end store. It's very clean and organized, they have all of the top brands. I was looking for a particular brand tonight and I couldn't seem to find it. I approached a young lady to ask for her help. I was told she didn't know where it was because it wasn't her department. That was it, no help, just a stare. I walked away..This was a bit disheartening considering I was going to be spending a nice amount of money on some shirts for mothers day. Bummer they were the only local store with the item. The store is nice but the customer service is terrible... read more

Take note of their hours. They close at 8:30 on some nights and even if you're parked in a handicapped parking spot outside of their store with a legitimately handicapped 65 year old passenger FOUR MINUTES AFTER THEY CLOSE they won't let you walk through to your car. They'll make you walk half way around the mall to get there. Thanks. read more

Lana Ratner from the Dior Fragrance department is the best most knowledgeable and caring employee Bloomingdales has. Thank you Lana for helping me to buy a present for my wife. read more

I really like Bloomingdale's because they have a lot of designer goods that I like. I come to this specific Bloomingdale's at willow grove because it's close to my school and it's convenient, but what's bad about this spot is the employees. The employees are VERY snobby! I've noticed that they judge me every time I shop here by the way I dress, which is so wrong because it doesn't describe who I am and if I am buying or not. One time I came to here with my dog and wore my designer handbag, and the employees were heads over heels trying to help me, but another time when I came here dressing casually and looking for a belt for my boyfriend, no one even acknowledged me. The employees walked right pass me like I was invisible. I even stopped an employee and asked for help but he seemed irritated and bothered. I asked him where were the men's belts and he replied with, "you looking for fashion designer brands or what?". His response made me feel like he didn't want to help me because I didn't dress "rich" enough for him to help me. It's very sad how the Bloomingdale's staff act like they're better than everyone else because this Bloomingdale's is not even that high end. I've seen fancier and more sophisticated stores that carry luxury items. read more

Recently, a dear friend and I had the great pleasure of an invitation to a private cosmetics event at WG Bloomies, and it was tres fabulous. The presentations were entertaining and enticing, the light breakfast was delicious, and the "hot lips" adorned makeup bag was splendid. We particularly enjoyed the opportunity to wander around the cosmetics department before the store opened and to have skilled professionals offer treatment and cosmetics suggestions. I never tire of lingering in Jo Malone's area to sample the newest scents and was keen to have the opportunity to add Lily of the Valley and the reissued Pomegranate Noir to my Jo Malone collection. read more

Great selection if you look around. Sharon in the men's section is great to work with and knows what she is doing. Great store for any article of clothing and great deals and designers read more

The people that work in this store are the absolute worst! They have their noses in the air and not capable or willing to assist you. The customer service is atrocious too! You cannot get them on the phone and when you do they tell you they are busy with customers. I am a customer even though I am calling to resolve a problem. They are nasty and have no interest in helping you in any way! You will be be happy shopping in this environment! read more

I needed a belt . The girl downstairs came upstairs with me to find the one I was looking for . She was positive and was able to access a discount for me ! A pleasure ! read more

Compared to the one in KOP, this one lacks in size and selections. They carry mid to high grade brands but they don't carry super high grade brands as other Bloomingdales do. The lighting and the interior seem a little dull; this Bloomingdale doesn't feel like typical upscale Bloomingdales. In terms of customer service, I would give this place A-. Overall, I've had great experience with sales people on the floor. However, I've had one negative incident with their customer service department on I believe 2nd floor?. I still can't understand why the employees at the customer service department were rude to me. I had to go there with the billing issue caused by the salesperson and wasted my time waiting but their customer service department treated me poorly. This Bloomingdale's is the most upscale mall in the area; however, I would rather drive to KOP to get better service. read more

If I could give this place 0 stars, then I would! I had the worst experience here with my bf yesterday. We were shopping when my bf needed to use the restroom. He walked up to the register in the kids department where several sales associates were standing around talking to each other instead of helping customers. My bf asked them politely, "Excuse me. Can you tell me where the men's restroom is?" Instead of courteously answering him, the one SA gives him a disdainful look and replies "the third floor". As my bf walks away and I approach them with an armful of clothes to be rung up, I see them exchanging smirks and scoffing at my bf! They then look at me and don't even ask "Can I help you?" I had to ask them "can I pay for these" and one SA rudely says "I'll take you over there" and points me to another register. After I finished paying and told my bf what the SA's did after he had walked away, he decided he wanted to speak to a manager and goes to another SA and asks for the manager. The SA just asks us what the issue was and would not direct us to a manager. My bf tells her our terrible experience with rude SA's from the kids department. She apologizes for our experience and says she would talk to the rude SA's. I'm pretty sure those rude SA's won't be reprimanded for treating us in such a rude and condescending manner. I used to work in retails and know that that is NOT how customers should be treated. I rather take my business to other department stores (e.g. Nordstrom, Neiman Marcus, Saks) where I've had much better shopping experiences. read more

Scott in the shoe department is the best! I have never had this type of excellent service at any other store. He's professional and will always give his honest opinion. I love shopping at Bloomingdale's because of people who care as much as Scott. He called today to tell me about the Friends & Family event scheduled for next week & we chatted as if we were best friends. As long as he's in the shoe department this will remain my favorite store! read more

Always a great experience. staff are knowledgeable, friendly, professional. Personally, love the handbag department. Staff are accessible and not snobby. read more